Account, Payment, & Plan

I am reaching out from India, where I have been attempting to purchase the 'All Apps for Students Plan' for my cousin for nearly two months now. Despite having a functional debit card, I am encountering difficulties in completing the purchase of the Adobe plan. I have contacted Adobe support ten times, but unfortunately, no solution has been provided. I also consulted my bank, and they have confirmed that my debit card is in good standing.Could someone please assist me in resolving this issue and help me successfully purchase the subscription? I would be grateful.

I got onto an annual plan since early last year.In Dec 2019, I was unable to update my credit card info online so the rep helped me cancel my annual lock-in subscription pre-maturely. This was due to Adobe website technical issue.He set up a new annual contract for me and gave me a case number that'd waive me off my cancellation fees. When I tried cancelling earlier, Adoble site offered me 2 free months subscription.There was no clause mentioned whatsoever.Now, I am unable to cancel my subscription even though my initial lock-in period was over. I am told to continue paying for it until Dec 2020 because I took the offer of 2 months. I should have been able to cancel it earlier without any cancellation fees because the annual commitment was over then. This whole issue happened because your system didn't have the capability to update credit card info! And I need to pay for the next 7 months? I tried chatting with the support and they're being extremely unhelpful!

Hola a todos...Tengo un codigo de Adobe Creative de 32 digitos, lo recibi por parte de una promocion con wester digital.Lo curioso es que no puedo canjearlo en la pagina de codigos de Adobe solo admite 24 digitos, trate de ponerme en contacto con uno de los asesores pero no puedo. Por ende me comunique con Wester Digital y me comentaron que tengo que comunicarme con Adobe para tratar de redimir el codigo y me generen uno nuevo de 24 digitos. ¿alguien sabe que puedo hacer al respecto? o ¿Existe alguna forma de canjear el codigo de 32 digitos?

Current pricing plans are based on monthly or annual subscriptions, which is not very flexible or cost-effective for freelancers and solo entrepreneurs who may only need certain apps for specific projects or certain periods. Please introduce new pricing models that can be pay-per-use or for shorter spans like one-day or one-week subscriptions. 

Já me foi retirado 2 vezes deste mês para o pagamento. Mesmo assim,continua a dizer que o pagamento não foi efetuado.Como assim? Se foi retirado DUAS VEZES????.

It's been 10 days since my case has opened (ADB-32670010-D9Q9) and I still cannot access over 5 years of files on any of my devices. My small business is absolutely devastated by this, I'm losing income, clients and time and Adobe does not seem to care about resolving this issue promptly. I'm contacted every 48-72 hours to do simple troubleshooting with tech support, and then told to wait another 48 hours for another round of simple troubleshooting. So far we've determined that it's not my computer or devices causing the non-syncing issue, but an issue on Adobe's side. I've been told the engineers are looking into it, but honestly it feels like I've fallen through the cracks. I've had to spend 2 entire days manually downloading files from Adobe Cloud which was a terrible experience in itself - There's no easy way to download all of your files at once. Instead, you can only download a maximum of 10 files at a time and half the time you'll get an error and the file won't downlo

ฉันได้รับการหักเงินอัตโนมัติจาก adobe แต่ทาง adobe.com ไม่อัพเดทการชำระเงินให้ และ ฉันอยากจะขอเงินคืน 

Hello, I have been trying to cancel my 7 day free trial for several days. Do what is necessary because I have tried everything and I am still stuck.If anyone from Adobe can help, I would like to thank you in advance.When I enter my email address, I cannot click continue.THANKS

can anyone tell me if you/your card are charged at the time of downloading trial software, or are you charged at the end of your trial period/ 

Hello, I want to change the password of my Payoneer account, if I change the password, will my account which is linked for payout on Adobe Stock not be unlinked or will there be any other issue, please give me some guidance about this. Thanks

My school set up my account, cause they pay for adobe because the class I was taking but my card is getting charged. How do I cancel?

Hi Adobe, I need your Certificate of residence 2022 for double tax relief. WHy dont you have a website, upload your Certificate of residence yearly, so anyone who need it, can obtain through that website. Facebook/Meta , lindin is doing exactly the thing i mention, you can try google your self.

I am being charged monthly for Adobe, but I can't find any reference to any active accounts. I have checked both accounts. How do a talk to a human to sort this out please?

Hola, hace unos días compre mi paquete de adobe para estudiantes, me había funcionado todo bien hasta hoy, que el programa me pidió volver a iniciar sesión, al hacerlo encuentro que ya no cuento con mi plan por lo que no puedo hacer uso de ningún programa, solo me da la opción de realizar una nueva compra o iniciar una prueba gratis.

I was unaware of my subscription as I thought I had cancelled it a few days after the free trail. To my suprise, about a month later, I am charged £21.98. I have tried to cancel my ssubscription and came across a £120 cancellation fee. It states in the terms that if you cancel during the 14 days after the subscription was renewed that you are entitled to a full refund, but I am unable to do so. I am just looking to cancel my subscription.

Hi, I cancelled my trail and I'm continuing to get charged around £20 a month by Adobe. I've looked on my account and I have no paid plans and so I cannot cancel anything to try and stop the payments. I've downloaded the app to check as well as looked on my online account and both say the same - that I have no plans linked to my account. Any help would be great thanks !

1 haftalık ücretsiz denemeyle aldığım adobe indesign uygulamasını bugün itibariyle iptal ettim fakat hesabımdan 200 TL çekilmiş.Bu konuda mağdurum,paramın geri yatırılmasını talep ediyorum.

Is it possible to buy an individual subscription that includes all apps?If so, could someone please provide details on the process? Thanks advance!  Onup Chandra BarmonFreelance Web Developer"

I am super disgusted by the customer service at Adobe.  Representatives love to mute you then forget you're on mute when you're trying to talk.  They don't check in when putting you on hold or mute and simply don't want to work.  I have encountered this experience more so than not and it has led me to cancel my subscription.  DO BETTER! 

I renewed my Dreamweavr subscription, but I can't continue using the product.I don't get license statute verified.

I am a student and Michigan State University and I had an adobe license during my fall semester (2023). I am now in my spring semester (2024), and I never cancelled my plan but it was suspended due to me not being in school over my winter break. I am still getting the same message about my license being suspended even though my account still says that I am paying monthly for the license. I would just cancel my license and buy it again, but there is a $79.96 cancelation fee that I shouldn't have pay. Is there anything I can do to fix this?

I recently started my contributor account which's this one, today when I accessed my contributor account I found that someone else was logged in to my account on the 11th of January 2024 from Ireland, and I live in Egypt so that is not me and for some reason I can't end his session!

Dear Adobe Support Team, I hope this email finds you well. My name is [Your Name], and I am writing to address a serious issue with my Adobe Firefly subscription, which has left me extremely disappointed and frustrated with Adobe's service. I purchased a 1-year service package for Adobe Firefly in December 2023, and I made the full payment for the entire year upfront. However, to my shock, I received a notification in January 2024, claiming that additional payment was required to continue using the service. I have attached the payment slip or invoice for your reference, which clearly indicates that I have already paid for the entire year. My email address associated with the account is [Personal information removed by moderator.] I am appalled by this situation and find it unacceptable that Adobe, a reputable company, would engage in such practices. This experience has left me questioning the integrity of Adobe's operations and the trustworthiness of your services. I kindly reques

Hi there I recently finished high school, and have been using a school/work account with my institution. I recently got my new university email, so I have been trying to change my school email to my university email so I will still be eligible for the student plan. However, it simply doesn't let me - the buttons to change my details don't appear, and there is no section where I can verify/rewew my education status. I have tried signing out of my school account, and signing in with my new university email, but it doesn't create a new student account but rather signs me back into to my current school account. I have also tried to create a new personal account using my uni email, but under the accounts tab there is no section to verify my education status, either. I'm finding this issue very frustrating to navigate, so any help would be greatly appreciated. My account type is listed as Adobe for Enterprise.