Account, Payment, & Plan

I signed up for Adobe’s 7-day free trial but missed the cancellation deadline and was charged. When I tried to cancel, Adobe asked me to update my payment method. So, I added the same card again and I did end up paying just so my account wouldn’t get suspended and received a receipt for the payment, but Adobe still shows an outstanding balance. Why isn’t my payment being recognized, and how can I cancel my subscription and get a refund.

I am requesting a refund for a subscription I was charged for after cancellation for two months. Both adobe illustrator and Adobe stock. I want a refund for the charges made in the last two months, as I was charged after cancellation within the first month of me purchasing anything. I made sure to cancel but it clearly wasn’t cancelled as I got charged two months after I cancelled my subscription. Yet it was still active until I canceled for a second time.

Please help, how do I turn off automatic renew on my account?

 [email removed by moderator]     이 아이디 구독을 오늘 취소했는데,이미 이번달 결제가 된 상태입니다환불 해주시고, 구독 취소 제대로 됐는지 확인 부탁드려요

hey i recently stubmled upon the fact that adobe podcast deduces money even if i have cancled the auto pay and yet it feels very strange that the ammount gets deduced after 18 days ill drop my bank statement and adobe billing history please rectify this for the same  

I need to cancel my subscription 

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

Mein LR Classic Jahres Abo endet im März 2026. Nun versuche ich  mein Jahresabo gekauft  bei Amazon, 27.05.2025 zu aktivieren, aber der Code wird  nicht angenommen. Um auf der sicheren Seite zu sein, habe ich noch eine weitere Version, gekauft im November 2025; den Code hab ich noch nicht versucht. Was tun? MfG Gottfried, Wien

how can i create a post 

Where can I go to cancel the subscription for Adobe I didn't sign up for it 

Luckily I emptied that debit card before they tried to charge it. So, I tried cancelling my account, because half the time the image and video generations have errors are not usable. For me, it’s not worth it to pay Adobe and only receive 50% of what I paid for. Adobe sent a message after I cancelled, saying to please don’t cancel and that they are giving me two months free subscription to stay and don’t cancel my subscription. I figured it was worth it to stay. Maybe they will get better in two months time and I won’t have to cancel? About a week ago, Adobe started trying to charge my Visa debit card. They told me they wouldn’t charge me until November 12th. What’s up with that, Adobe? Plus… on top of that, I have been getting an error, and can’t generate videos with my credits that I have. I thought Adobe was supposed to be top of the line. What’s up, Adobe? 

I lost my card I originally made a payment on. I want a refund asap. Please help

Cannot find how to cancel free trial when It is finished.  Do not want to pay for the express after the free trial period.  I do not need it as I am a 79 year old and rarely use it.

Hello!This week Adobe apps start poping a message that I have a problem with my payment method. The thing is: it’s been already a week since I’m trying to update the payment method and I’m facing two weird sittuations without solution:If I go to my Adobe Account and click the “Update Now” buttom, it never loads the payment method and gives an error message “Something went wrong. Try again”. If I try, same issue.If I open any app (Photoshop, Illustrator, Acrobat etc.) there’s a big red buttom “Billing issue” appearing, and if I try solving this issue from there, it even pops a message of success: But then, when I open a different app or my adobe account, the problem is still there. I tried to reach out by the chatbot, but it freezes every time I ask to talk to a human… curious. Can someone help here? What is the real problem? I’ve been using this payment method since ever and it was never a problem. Adboe even checks my credit card and gets a confirmation that it is valid. This looks li

Llevo semanas intentando cancelar mi plan sin embargo no me deja

I don’t use or purchased this. I used only 7 day free trial 

Hi everyone! Could someone please help? Why can't I cancel my monthly Adobe subscription? It's time to cancel, but why is it charging a termination fee? I can't believe they designed the system this way.

I have an active Lightroom Premium 40GB annual subscription purchased through the Apple App Store.Last renewal: January 16, 2026 Next renewal: January 16, 2027 Amount paid: THB 609 Adobe ID: metoowish@gmail.com Device: iPhone (iOS)Apple confirms that my subscription is active, and I have the official purchase receipt.However, Lightroom displays “Subscription Expired,” and Restore Purchases returns “No previous purchases found.”I have already verified my Adobe ID, signed in through Apple, checked my Apple purchase history, and attempted to restore my purchase.I also contacted Adobe Support, but the virtual assistant refused to connect me with a human agent because Adobe does not recognize an active plan on my account.This is exactly the issue I need Adobe to investigate.Could an Adobe employee please investigate the Apple App Store subscription entitlement associated with my Adobe ID and help restore my Premium access?I can provide screenshots and proof of payment privately.Thank you.

I did by mistake membership..it's was by mistake should I get my refund!!? I already cancelled my plan 

Hi,I am writing to request official verification regarding my Adobe Photoshop CS6 license.In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.Thank you for your assistance.

Hello Adobe Support Team,I have an active Creative Cloud Pro subscription for ₹398.99 per month. My invoice is dated October 8, 2026, but the amount has not been deducted from my UPI account.My Adobe account shows that the payment is being processed.Could you please confirm when the payment will be deducted?Thank you.

Hi I have just cancelled my subscription for inDesign within 7 days but I did not receive any email on full refund, please help.

acabo de ver 2 pagos de adobe en mi cuenta pero no tengo ningun plan activo!!! urgente

Jag har ingen aktiv betalningsplan enligt kontoinformationen men ändå dras det automatiskt pengar från mitt kort varje månad till “prel Adobe”

I'm a college student and my school didn't have my school email registered to be able to use the photoshop subscription attached to it the first couple of weeks of the semester, so I used my personal email to use the free trial until it got settled. I forgot to cancel the free subscription once I got it, and it ended up charging $25 to my account. I just want a refund because I need every dollar I have.