Account, Payment, & Plan

Hola, alguien sabe como cancelar un plan de escuelas y universidades? Ya intente de todo y no me sale por ningun lado la opcion para cancelar mi plan. ya contacte a adobe y me dan las mismas respuestas de siempre! por favor ayudenme.

I downloded free trial Adobe Ilustrator and after 3 or 4 days cancelled the free trial. I remember throughly going through all of the steps to cancel it and it was definitley done and this morning I found a charge on my account for the `Ilustrator and when I checked the Ilustrator the account was there as if I never cancelled it. So I cancelled it all again, but I am concerned that they will just pretend that I did not and charge me again next month. I feel very much befrauded. Their custummer service is none existant, no live human to talk to, so I have basicall been robbed off money they had no right to take. 

I had a free trial which, without my knowledge, was not cancelled. I was wondering if I can get a refund as my adobe subscription was not intentional nor was I able to use the total 30 days, as I did a month-month student plan.   

Buen Día, Adquiri una licencia por 1 año de todos los productos de Adobe y descargue Creatice cloud Version 5.11.0.200 para utilizar todas las aplicaciones disponibles, pero al abrir cualquier de ellas me sale un error que dice "No podemos verificar el estado de su suscripción.", esta es una licnecia paga por 1 año como dije, utilizo Macbook Pro con Ventura 13.5, he desactivado la hora y fecha automatica como dice en los foros de la comunidad pero el problema persiste. No encuentro la forma de utilzar los servicios de Adobe Solicito su ayuda inmediata, Gracias...        

I canceled my subscription 2 days before payment. but I moved my money to another bank account in case if it wouldn't cancel. and today i got message from bank that payment failed because i didn't have enough money. so it tried to buy 1 month plan. how can i remove my card or cancel payment. if i transfer my money back it will pay automatically

Hi,I am a high school student and I was given an account that gives me access to all of Adobe's apps, I was just trying to use Photoshop and adobe after effects and it was telling me that my access has expired. Even though I should have access to it until I finish high school, what should I do and how do fix this issue? I have tried signing out and back in and I have tried uninstalling and reinstalling, I am on an iMac with Catalina installed. This is happening on both the iMac and MacBook pro.Thank you

Hi, I recently switched to PayPal as payment method. Can't find any option to edit the billing address in account settings! Clicking on edit payment method only redirects me to PayPal where I can just pick the funds source and nothing else.Thanks

Hi, I was billed from Adobe even though I cancelled my free trial on the day that I started it. I did get a confirmation email and my account says that I do not have any active plans. Moreover, there are no invoice in my account to confirm this transaction but the money was taken out of my bank account by ADOBE PHOTOGRAPHY TRIAL Dublin 000IE. I would like to get a refund.

your website doesn't accept my visa Debit card.

Hi @allWie kann ich herausfinden, seit wann mein Adobe-Konto besteht?Gibt es diese Möglichkeit? LGS

Bonjour, Je vous contacte concernant mon forfait Adode. Actuellement je bénéficie du forfait Tout Creative Cloud 100 Go à 62,47/mois.Ma situation professionnelle allant évoluée au 1 er septembre (je rentre à faculté et vais bénéficier du statut d'étudiante, certificat de scolarité déjà acquis), j'aimerais savoir si vous pouvez directement effectuer la modification (basculer sur l'offre Creative Cloud pour les étudiants à 19,50€/mois) ? J'ai cherché mais en vain. Je ne sais pas comment effectuer ce changement sans qu'il y est une interruption dans l'utilisation des logiciels et/ou de perte de données. De plus, je souhaitais savoir si, il est possbile de modifier la date de prélèvement du forfait svp ? En vous remerciant,Natacha

Hello, I have subscribed for Adobe pack with every app and it works well. I have payed everything (for the whole year) and I'm using my apps. But when I open Adobe Cloud Desktop App it shows me that there is an issue with my payment details and to update payment information. Why? I have already payed for a pack and my card is still valid. It alo has been showing me that when I enter the Adobe web page but it has stopped to show it. It only left in app. Also I can't see my Adobe Account page, there's only blank page.

I'm coming off my one year plan, and it now goes to month to month. But the amount shown for my next payment due on the website says one price, but an email I just got says it's $10 more a month. Which one am I to believe?

Si, desde hace varios meses Mastercard rechaza el pago con mi tarjeta dedébito. Tengo varios años usando Adobe y nunca tuve problemas con el pago,salvo los últimos cinco meses. Mi banco dice que no es de ellos el problemasino de Mastercard.

I had an employee use my business credit card for a subscription. He no longer works here and I keep getting charged because I am being told they need to speak to the employee or have him cancel it. I have no way to do that. How can I cancel the usage of my credit card for a subscription under somone elses name who doesnt work here anymore???? I am this close to disputing and getting a new credit card number to block the charges.

I would like a refund I didn't mean to putchase the yearly access 

Como faço para cancelar meu plano é conseguir reembolso?

I recently canceled premiere pro, then about 2 days later they sent me an email!! ITS ALREADY CANCELED WHAT DO I DO??! IF I JUST LET THIS BE THEY MIGHT SEND MY PAYMENT TO COLLECTIONS AND CHARGE ME MORE!! I'm freaking out please help.

I have an ongoing create cloud subscription. I have multiple payments methods. I want to remove the one that are not used. I can't find any way to contact Adobe. How can I proceed?

community.adobe.comSolved: I want to cancel my account - Adobe Support Community - 9653981Solved: I want to cancel my account. Can you help me? - 9653981

I cancelled my lightroom classic/photography plan and after 5 working days I still didn't get the refund. This has happened three times and every single time it went to my dad's card/account instead even though his information is not at all connected to my adobe account. Any ideas why this is happening?

Bonjour Mon abonnement annuel été automatiquement renouvelé pour un an en juillet 2023 hors je veux résilier mon abonnement à ce jour sans devoir payer des frais de résiliation injustifiés puisque j'ai déjà plus d'un an d'anciennetéComment faire ?Nathalie

I haven't been able to purchase stock for days. My credits have disappeared (I believe i had 40) and my $29.99/month plan isn't listed. Today i added a new credit card as the previous one will expire. Still nothing has changed. I have 2 accounts under my work email. It hasn't been a problem thus far, but maybe it is a problem now.   Please help? I have work to do.

How can I assign the name for the connected device on my Creative Cloud Account? I switch between three devices, one of them has the correct computer name but the other two have labels based on some model number.  They're both laptops but one says desktop and the other says laptop. I'd like to assign a label that makes more sense to me so that I can quickly sign out the correct device. Can I do this? When I go to my account on the website the labels there don't even match up to what shows up the Creative Cloud App and I don't have an option to rename the device.

Hello, I started a return request on August 14 and they said it was 5-7 working days and they gave me a reference number.Why hasn't my refund reached my bank yet, what's the problem? Refund no:  ADB-30526478-D5G3  Please , help me , thank you.