Account, Payment, & Plan

Hallo,ist es möglich bei einem 1-Jahres Abo der Creative Cloud auch das folgende Jahr direkt im Voraus mitzubezahlen? (Bei der ersten Zahlung also gleich 2 Jahre im Voraus zu bezahlen)

Hi! I was hoping you guys could help me solve a problem I'm having. Long story short, I ended up applying for a free Substance 3D Student License in the account tied to the email that I previously used for my Substance account. The problem is that I have a main account with a monthly subscription of Photoshop, and I can't add two accounts in the Creative Cloud app, meaning I can't use Photoshop and Substance at once, which is an impairment to my university projects. When I try to apply for a new student license in my main account, Adobe tells me I can only apply once every 365 days with my academic email. Is there any way Adobe can wipe the student license from existence, so I can safely delete the spare account and re-apply for a Student License with my academic email? If I unceremoniously delete the spare account, will Adobe recognize that there's no license tied to my academic email and let me re-apply for a student license? Sorry for the inconvenience and thank

Hello everyone. So I was going through my Adobe account when I noticed in the profile page it says "Member since: November 17, 2020" but I only signed up recently, like last month in January 2023...? Do any of you know why it might say that? Do you think someone else used my gmail to sign up without me knowing? Thanks in advance. 

Hi, I am confused because I have 2 active subscriptions (1x Annual plan with a monthly fee and 1 Annual plan with a yearly fee) but i need only one. I am considering how its happend... I need to cancel and make refund for one of this plans, but i cannot cancel yearly plan with monthly payment because I need to pay cancel fee... Can i get refund for yearly one? 

I cancelled the trial subscription in Jan '23 within the 7 day trial period and I am still being charged for this product.Adobe makes it impossible to cancel subscription if you have been marked as owing subscription money, this system will not  allow you to cancel until they receive payment for something I have cancelled, now I am being charged for this, tewice this has been the case.I hope to get a refund but this I fear it will never be. People beware! 

Hi! I cant cancel my trialperiod, it says that i have 3 days left and when im trying to cancel it on my profile i cant see any plans or the "manage plans" button.  The picture i uploaded shows that i cant "manage" a plan, and the other one shows my plans, wich says " you have no payed plans".Its in swedish, but i hope you can see the issue.What can i do? Thank you! / Allan 

Hello,I decided to try the free trial of acrobat pro DC and forgot about it. Looking at my bank transactions I can see that I've been paying for the service for 2 months. When I try to cancel the plan I'm being told that I have to pay 810 kr (80USD) as I'm cancelling my plan early. It seems as if I've been put on a 1 year plan automatically after the end of the trial. I've never agreed to this and would like to cancel my plan without having to pay the 810kr. With Regards,Philip Wilson 

I don't understand why you want to charge me 118,94 € for cancelling my Adobe Acrobat subscription.I've been paying monthly since the start of 2022, I haven't found where it says that each year you hold me to paying the entire year's worth of monthly fees, besides the fact that you raised the fee without any prior agreement and offering nothing, no benefits in return.You make it impossible to contact anyone from any support team.I want to speak to a sales representative or anyone that handles payments and subscriptions, I am very disappointed, I want to cancel my plan, but I don't want to get robbed by you guys.

 almost every day, a request for payment comes to my account, despite the fact that I did not even had an account in your service, how can I find out where the subscription was made from and how to cancel it? 

Hi, I no longer use Adobe.I have looked into canceling my subs but you charge a fee. I cannot afford to pay this fee as I am now on benefits.Adobe have taken my payment details without my permission, as recently my debit card was renewed (I did not give them my new card details)This week a payment of 9 pounds 98 went out of my account and now it is empty.I have tried to contact them by phone but it just says the system is busy.I need that money refunded.

I subscribed Lightroom for mobile in the AppStore, and I can use the cloud storage during my first year. However, after I resubscribed the Lightroom after one year use, I cannot access and store my photos in the cloud storage. In the app it shows that "Your subscription does not have cloud access".  Another issue is that some of my photos were deleted or damaged, and only the low resolution version of those photos were stored on my iPad. Those issuses are pretty annoying me, and could anyone tell me how to solve those problems? 

Hello everyone     I've tried searching up how to upgrade it and it all said to press the 'upgrade' button. Yet here I am and when I click on photography I only have a cancel button. Buying the new plan would also give me a message saying that the purchase isn't supported.     Eventually after searching for a while I decided to cancel my photography plan to see if I can buy the plan with all of the apps in it but I keep getting a message saying the purchase still isn't supported.      Does anyone know why this keeps happening and how I can fix it? I'm in Belgium if that helps. Thanks in advance.

Hi, I had a student plan and I wasn't notified before renewal. My plan renewed as a full membership today, so I'm now paying a price I can't afford. I read online today that I'd have to pay 50% of the remaining year to cancel, which would be around £300 (I don't have this, just graduated and on the job hunt). Since I was automatically put on a 'new' plan, would the 14-day grace period apply for cancelling, where with a new plan you have time to cancel without paying a huge cancellation fee? Does this count as a new plan even though it changed automatically? Is there a way for me to contact a member of support in the UK directly to get definitive answers for this? I can't find an email address or phone number so I'm not sure if I'm out of luck or not. Thanks

Hi everyone,  Just like to say thanks in advance for any help on the following issue which is currently giving me a lot of grief.... I am using an individual license for business purposes for Acrobat, Photoshop and InDesign. Up until 6 months or so ago my company name was stated on all of my invoices however, when logging in today to download more recent invoices, my company name has now disappeared completely from my invoices. I have re-added my company name on my account settings but the issue still lingers... I really need my company name to appear on my invoices because this will present a number of problems concerning my accounts. Can someone please help!?

請問為何我早前已取消服務，這個月還收到讀費的EMAIL?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Hello, In July, 2022 I cancelled my subsciption for adobe creative and I even received an email confirmation. However, today I saw they kept on charging me every month. How do I fix this? Is there chat or email support?  

Dear community,I am at a loss here. I tried Adobe Stocks, then cancelled after a couple of days - so largely on time. I got charged 2 consecutive months for about 100€. The worst is that my account shows "no payment plan", so I cannot cancel, and I cannot find any email or phone number. Not even a contact form. The only mean of communication provided was a link to this forum...I will try contesting with my bank, contact VISA insurance and will take necessary legal action if needed but this seems extreme and only due to lack of contact options. I am certain this could be resolved by an actual human, considering this seems to be IT bug?Thank you for any assistance regarding this issue !

Hi Team. I have just purchased Creative Cloud full access (incliding Illustrator) and will pay on monthly basis - and when I installed Illustrator, it is saying 7 days trial regime. Does it mean that the access will be automoatically prolongated after 7 days given I purchased Creative Cloud access? Thanks! 

What Adobe is doing should be criminal.  I made a wrong click when using Adobe, and suddenly I'm on a 7-day free trial. It's impossible to cancel the trial.  They have my credit card info from my purchase of basic Adobe.  This is the 2nd time.Unfortunate ly there is no alternative for reading PDF files.Dave

Hello, my name is Kate and I’m from Rivne city, Ukraine. Electricity supply is not constant in recent times because of russian aggression there so I want to ask can I pause for a two months my membership?Can you help me?

Man bekommt hier aber auch keine Hilfe. Nicht mal ein Live-Chat ist da oder ein Kontakt-Formular. Meine Zahlung als NEUKUNDE konnte nicht abgezogen werden, obwohl bei PayPal alles richtig eingestellt ist. Genug Geld ist auch auf dem Bankkonto, aber jetzt bekomme ich die Nachricht die Zahlung sei fehlgeschlagen... PayPal sagt es ist alles richtig, soll mich an Adobe Support wenden...aber wie wenn kann KEINEN erreicht... Ich habe nun sterben Zahlung nochmal neu eingestellt mit PayPal und PayPal soll es dann von meinem Bankkonto abbuchen  . If es wieder nicht funktioniert und es liegt nun mal nicht an PayPal oder mir, dann lösche ich das Abo... Für so eine große Firma hatte ich mir bessere Hilfe erhofft. Und nicht nur über so einForum...ich meine das sind Geldangelegenheiten. Das will man sicher nicht in der Öffentlichkeit schreiben. Und ja die ganzen FAQs und andere Anleitungen helfen nicht bei meinem Problem weiter...Für so eine große Firma hatte ich mir bessere Hilfe erhofft. Und

I have already payed the subscription for Adobe Illustrator, but I can't install it on IPad. After clicking on link I was sent to the AppStore, but it's not available in my region even though I currently located in Georgia. Region of payment is also Georgia. I need to help with installing app on tablet with AppStore or with any other way

I have a very similar experience, tying me into the contract was quick and efficient, downloading and getting the app to work was frustrating to say the least. A day after it was finally installed, it had slowed down my computer substantially. I believe that any app that affects or slows down the microsoft products is not worth having. uninstalled 24 hours after the suite was installed.Trying to cancel my subscription has been impossible, the  site keeps wanting me to change my password before allowing me to cancel, when I change the password it puts me back into the same loop. looked to find a customer service emailwithout success. I feel cheated and find this type of poor service unacceptable.

Hi Adobe youve been charging me for months full price rather than applying a discount, there are no receipts on my account and I can't get though to a real person. Fix it please 

So i been having this issue for the past year or so. Almost every day when i start my computer and try to open photoshop or lightroom i get hit with the login window, it asks me to login, to do two step verification and when i finally entered my password it pops up this message:"We can’t verify your subscription status." I been subscribed to photoshop and lightroom for many years so it does not make sense at all why it keeps logging me out. And how it can't verify my subscription status. I am trying to get to work and losing a lot of time. it's like a daily struggle to get going.I noticed something wierd on https://account.adobe.com/activated-devicesIt has multiple instances of the same computer on it, with the exact same name and OS. Its like its detecting my computer that i never changed since i bought it as new computers over and over. I think this issue i am having with the license might be related to that.Any similar experiences? Its getting really anoying and time consu