Account, Payment, & Plan

Within the first week of having the creative cloud free trial, I went to manage plan, canceled my plan, and assumed all was well. Then I was still charged the monthly 54.99 recurring bill. I need to take care of this issue before may 31st and this payment continues to accrue. I'm assuming a company such as Adobe would honor the fact that something is wrong with their system, and my cancellation attempt was not successful, with no negligence on my part, to try to cancel within the time frame, in the only available way. I am writing this also to document these facts. In hope someone will reach out to help me with this issue. I've tried to contact Adobe customer service via chat and have been prematurely disconnected on two previous attempts. You can see to my account and recognize I am not currently using your service, have not used your service for any significant amount of time, nor will I be using your service. Have not created any files and/or done any work. 

Merhaba,14.01.2023 tarihli aldığım ücretsiz denelemi planın iptal edilmesini ve paramın iadesini taleb ediyorum.

I had changed my Phone 📱 number and my card 💳 number you can email meback with a way to change my information please 🙏!!!

I made subscription for free trial, then I tried to end it, but Adobe refuses to let me enter my account. It displays this: Social sign in not supportedYou have previously signed in with a social account, but unfortunately this application doesn't support social sign in. To continue, please verify your identity and create a password for your account. So, there were 94 BNG taken from my card! How to end this subscription and take my money back?

We have noticed a significant number of users voicing the same issue where they have been charged twice by Adobe, or they are unaware of the charges they see on their card statements.   Adobe, however, takes great care to ensure that our customers are not double-charged in any case. There could be a few reasons why you may see an extra charge or an unknown charge on your bill. Please refer to the following link for a comprehensive list of all the reasons and detailed information regarding potential double charges on your bill: Double charge on the bill.This resource will provide you with a thorough understanding of the factors that may contribute to the appearance of duplicate transactions. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance. We appreciate your understanding and cooperation!   Regards  Kanika 

HiI am trying to retrieve an invoice for an online purchase (from Adobe) under my account's "Orders & invoices" history. When I click on "View invoices" next to the specific purchase order, it comes up empty.Can someone please advise how to get a copy of this invoice? Unfortunately no success via the support bot and no response when being connected to an agent by the bot. RegardsLouis

Recently India constituted a change in how debit and credit cards are used for paying for online services. I've been on the Photography plan for the past couple of months. My past payments have gone through without a hitch (even after the mandate rules came into effect). This month, I got an email saying that my eMandate was invalid. So far I've removed and added the eMandate 4 times. Each time, Adobe accepts the eMandate just fine and I even get confirmations from my bank that the same is now active. A few days later I again get the same invalid eMandate email. Whats going on Adobe? 

Seit ein paar Tagen, wird ein Kollege aufgefordert, die Kreditkarteninformationen zu aktualisieren. Wie in der Schritt-für-Schritt-Beschreibung und dem Erklär-Video beschrieben, führt mich der Link aus der Email in den ABO-Bereich. Dort befindet sich jedoch keine Eingabemöglichkeit oder ein weiterer Link zu dieser. Über einen zielführenden Hinweis, wo sich die Eingabemöglichkeit befindet, wäre ich dankbar.VG, H. Walter   

Hi,ich bin Schüler und möchte mir gerne zur Bildbearbeitung das Foto-Bundle anschaffen. Jedoch finde ich keine Möglichkeit, wie ich auf das Bundle den Schülerrabatt bekomme. Gibt es diesen nur für das Komplett-Abo mit allen Anwendungen?Danke

im being billed from adobe but according to this account I dont have any active plans and I cant get in contact with customer service. I just want to figure out how to cancel whatever plan this is so it stops billing my account. 

Adobe deducts money twice yearly upfront for my annual subs and also deducts a monthly fee twice monthly.  It is ridiculous and to try and get hold of them to try and resolve the isuue is impossible

how can I add payment method I can't see option in website when I will get payment

I created a school account to download the student version of Substenspainter. However, in the second step, there was an error in the form. I want to know where the error occurred.And I want to know the solution. Ask for help. This is an urgent matter.

I have a complaint, why is an amount being withdrawn from my bank when I canceled a subscription? 🙎🙎🙎

I canceled my order after the free trial period, and now I have received a €60 invoice for an order that I did not order. Apparently, something else has accessed my account and purchased a membership with my card. In addition, I had my school's email on my adobe account, which has been deleted, which is why I haven't been able to see payment reminders from my email.

Hi. I forgot to cancel my free trial since I've been so busy. Have not actually been able to utilize the free trial at all and now, facing a dilemma lol. First good thing only is the card that I have registered doesn't have money YET. so it says now that I've missed a bill to pay hehe. Someone can help me to remove the billing details or such ways just to cancel the plan? Thank you in advance. 

Hola, JillMuchas gracias por tu respuesta.Pensé que había alguna manera de comprar una especie de "paquete de photoshop" que descargar en el ordenador, como se hace con otros programas. Amigos míos, de hecho, tienen photoshop así desde hace muchos años, y por amazon anuncian algo que debe ser parecido, algún paquete antiguo.Miraré bien cómo hacer lo que me dices. un saludo

Hello, I discovered this website containing adobe products, claiming, its adobe partner, is it legit or scam please? [spam removed by moderator]

Hi, I receive a message that I don't have any licence anymore but I renewed it already on May 5th and I have paid it the same day. What can I do or who can I contact please?Thank you in advance. 

My plan was restarted and Adobe started charging my card after I had already canceled my plan (and wasn't charged for a month - so it originally worked). 1. I want my money back2. I want to ensure they no longer have my card details. Any suggestions?

I paid for Creative Cloud students, but the free trial period ended yesterday, so it was automatically paid today. But it was paid twice, but if you look at the order plan, it was paid only once. How can I cancel a payment once more?

Please, im not interested more in Adobe pro stop doing deduction from now on. Thanks

I remember specifically switching to the photography only plan because I never used any of the other apps. There is no reason for me to have ever switched back because I haven't even been using the photography apps much in the past year. Yet today I found out I have been charged for all the apps? 

Hi, I signed up for a free trial for the Creative Cloud in order to access Photoshop. I forgot to cancel my subscrition after my trial ended - the full (monthly) amount has gone out of my bank account. I've tried to cancel my plan but it says I have no active plans and I can view the plan as though I haven't already paid for it. I attempted to contact Adobe and chat with an agent but it doesn't recognise any active plans linked to my account (I only have one email address). The payment was made on May 3rd so I'm also hoping to reverse the order and cancel my subscription because it's within 14 days. Any guidance? This is a cry for help haha.    

How do I cancel my adobe subscription after the trial period? I do everything according to the instructions, an error pops up, I want to contact technical support, there is a bot that does not help anything.