Account, Payment, & Plan

ME SIENTO ROBADO, PAGO EL PAQUETE COMPLETO Y NO ME PERMITE USAR NINGÚN PROGRAMA. Hablé con Ayuda y nadie supo resolver. 

I have tried this on several different browsers, the only working part of the verification for students is the drop down menus. I am unable to put any text where it is required, therefore I can't get past this step for verification to change my plan.

I redeemed a Creative Cloud plan last year AND this year. They are recognized as different plans. Whenever I log in, the warning says, "Billing Issue: There is an issue with your payment details. Please update your payment information." I wish to remove the expired plan. 

Bonjour je souhaite savoir, j'ai pris 1 semaine d'abonnement gratuit pour abode audition je compte y résilier bientot mais je voudrai savoir si je resilie l'abonnement esque je doit payer les logiciel inclus avec le compte exemple : Abode Bridge, Premiere rush etc... la question est un peu bete mais bon autant s'informer.

Hello. I registered to try 1 free week of using Adobe services. Cancel it 2 days before free trial finished, and still they charged me!! How to complain and return the money? Thanks 

I have activated my account and started free trial on 19th March 2023. Rec'd email with confirmation that the trial ends on 26th of March and 26th will be the 1st day when I will be charged. I cancelled the free trial on 25th of March and rec'd another email from Adobe with confirmation that the plan is over and will not be charged. However on 27th of March I was charged with the full monthly subscription amount. I tried to find chat, email or anything which will lead me to somebody who may help - nothing of course. I want to know how can I contact customer service in Adobe and how can I be refunded as this payment was taken without my consent. I have done everything as follows by the cancellation terms. Thank you in advance.   [Moderator moved the thread to the correct forum]

J'ai besoin de contacter le support Adobe, comment le contacter? Merci.

Vytvoril som si nový účet na Adobe. Po vytvorení účtu som zadal kreditnú kartu. Potom som zistil, že som zadal nesprávnu emailovú adresu, ktorá nie je moja. Nemôžem sa dostať do svojho účtu Adobe a zrušiť tento účet. potreboval by som pomoc.

THEY have been doing this to me FOR MONTHS but I just discovered it today and forget trying to rectify it- unbelieveable to me that adobe does not provide AMERICAN ENGLISH SPEAKING CUSTOMER SERVICE REPS- adobe is no different than anyone else it seems--  STEAL, STEAL, STEAL FROM YOUR CUSTOMERS-- NO INTEGRITY, NO CHARACTER, FATTEN YOUR OWN WALLET AND SCREW THE LITTLE GUY-

I am so frustrated with lack of representatives i can talk to. I changed my email to a school email thinking the plan would transfer over. Nope. It didnt as a matter a fact it says i never had a plan to begin with. tjis is so frustrating since now my dad is still being charged and we dont know how to cancel because the account is changed and there is no longer any plan there. How can they still do this. Why am i being charged without it showing up on my subscriptions. This doesn't make sense. I just want to cancel the subscription but adobe seems to make it so hard for me to even try and contact them. I want to know if theres any way i can cancel this. Since the account is virtually gone. I change the email and anything before did not transfer over.

Hola, buenos días, alguien me podria ayudar a saber a que cuneta de correo esta ligada mi licencia de photoshop, ya que tengo mi licencia y el disco fisico, y estoy tratando de ligar a otra computadora, pero me no me deja, y es que esta fue comprada en el 2006 en el trabajo, y necesitamos instalarlo en otra maquina ya que esa no funciona y en soporte o atención, no me apoyaron 

      To create a new account, your app will ask for new mail. I have only one mail. What to do in this case?

Hello, I am a teacher at a school and didn't realise Adobe offered such a great discount. I am trying to purchase a CC license, however every time I progress through this: https://helpx.adobe.com/manage-account/using/change-plan.html (and any other step by step guide) I am met by "this purchase is not supported". I would like to ideally keep my account and not create a new one (yet another email + password comination to keep track of!), I've tried getting through to customer support but I seem stuck in an endless loop of self-help guides. How can I change my license and get past the "purchase not supported" error? Many thanks!  Beth

Please help me terminate my account, as I do not wish to use it any further. In fact, I have not used it for the past 4-5 months, and even before that, I did not really use it since I am not proficient in it.I kindly ask you to take into consideration that I have already requested the termination of my account, yet you are still deducting money from my account. I requested the deletion of my profile and was given a 2-3 month free trial period, which I did not use as I did not even use the account during the trial period.Now, when I click on the option to cancel my subscription, I am informed that you are willing to terminate my subscription for a higher fee. This is too expensive for me! Please be kind enough to assist me in cancelling my account free of charge. I am looking forward to your response.Best regards,Krisztián

In February 2023 I tried Photoshop and Indesign and cancelled both within a week (the free trial period). I have confirmations of both cancellations. There are no orders or invoices in my account. Can you tell me why Adobe charges me 24,19 euro on  March 1, 2023? I didn't order anything and want my money back please.

Creative Cloud comes up saying payment details are missing when the app has been paid for by voucher. This has happened for ~3 months now and is a major reason I quit Creative Cloud and don't allow it to run in the background. I should not be obligated to store financial information in Creative Cloud especially when the transaction is completed by other means. Great strategy for annoying users. Making Creative Cloud essential, not so much.

Je souhaite résilier mon abonnement comment faire ?merci

Hi, By mistake I have used 2 e-mails for subscriptions to get Adobe benefits.   (emails removed-kglad)   It's my mistake. I have cancelled the 1st one but forgot to cancel the 2nd one and the money was paid from my VISA. I have cancelled the 2nd one directly after the payment.   Is it possible to refund it?

HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.The customer support should be better. How are we supposed to contact you guys if there is no phone number for the USA?Please, assure me you won't start charging me after the free trial period.Thanks

Adobe makes it incredibly hard to cancel a subscription within the trial period.   I wanted to experiment a functionality within Acrobat Pro, and decided it wasn't for me. On the same day, I wanted to cancel my trial period via the link available on the FAQs. Once I clicked "Manage Plan", I was met with a screen saying "Social Sign-In not supported". Once I clicked "Continue", I was prompted to set a new password for the account. Once that process concluded, the page went into a loop, once more taking me to the "Social Sign-In not supported" page and having to re-do the process. This made it impossible to cancel the plan via normal methods.   Once contacted an agent, I quickly explained the situation. The agent didn't seem to understand my request. I insisted I just wanted to cancel my trial within the 7-day period to not be charged, and didn't want any deals discounts or others. The agent continuously tried agressive selling tactics, insisting they could not cancel and

I started a month to month membership of the Creative Cloud base plan(9.99 a month) in September 2017. I went to cancel is as I'm not using it enough to warrant the subscription. When I view my current plan it says "Creative Cloud Photography plan(one-year)." When I go to cancel it I'm now greeted with a notification that I have to pay a cancellation fee for the remaining time on my "contract" for $32.70. A contract which I was never aware of as when I signed up it stated it was a month to month plan. Was this something that has changed? Did I misunderstand something when I signed up? And if it is a one year contract it would end in September then why would the remainder only be $32.70? It is unfortunate in any case and extremely frustrating that simple things like these aren't clear to customers.

Hi! I started my Lightroom free trial for a week, but I forgot to cancell it until that time passed. I don't need Lightroom for now so I would like to resign. However I don't have enough money right now to pay for my current subscription and because of that I can't use the option of simply cancelling subscription. Is there any option of doing that or I have to gather enough money to pay for it, and then apply for a refund?

Whats funny is I also cancelled my subscriptions, and low and behold Adobe keep trying to take money from my bank everyday!!! I am reporting them for fraud because these are unauthorised transactions, had I not move my money to my savings you robbing sodds would have my money and I would be none the wiser! Such a big company trying to scam like this! Getting into chat with an agent is like getting blood from a stone, they clearly dont want you getting intouch! Hmmmmmm. Trustpilot here we come....offcom here we come....Picked the wrong dude to try and steal from this time.Adobe..."I have a great idea, lets throw out 7 day free trials, then we have their bank details and we can just take what we want even if they cancel way before trial period ends!" Yeah...not today sorry.  

Hello, I need your help.I want to move from my photography plan to the complete plan, but I can'd find the icon "Manage plan".In my page I have only the icon that allow me to cancel my plan.Please see the fil I attached here. How can I change my plan? Thanks, Simone - Italy

Hi, I forgot that I was at my other adobe account that finishes with hotmail and not gmail. I don't use my hotmail anymore and requested the student licence verification through my hotmail account accidentaly because I didn't realize that I logged in with my hotmail account. When I understood that it was my hotmail account, I cancelled my student licence (Adobe forced me to do) which was verified with my hotmail account and deleted my hotmail account. When I tried to get my licence in my gmail account, identit-e e-mail wrote "You are only allowed to redeem 1 discounted product every 365 days. Our records indicate that you have already redeemed within the past year". But I already deleted my other adobe account and canceled my student licence. Please help so that I can use my student licence with my gmail account.  I deleted my hotmail account which I don't use anymore to have my licence in my gmail account.