Account, Payment, & Plan

   I have the upgraded photography plan and I have the premiere pro plan. The premiere pro plan claims I'm paying for 2 video apps- premier pro and rush. When I'm in rush I'm asked to pay a subscription fee for Adobe express in order to use "premium" features that are pretty basic and that I'm already paying for, such as exporting in 4k. I pay y'all too much every month to add double paying for rush to the deal. I'm logged into creative cloud and rush on the only Adobe account I have so I'd love some help. I'm currently getting my work done with the free trial on rush, and I feel like I shouldn't have to have a free trial to use the app if I'm paying for the app. Thanks.

I have purchased premium subscription but App not working, showing not subscribe please help me in to this matterPFA   

yesterday I canceled my subscription with adobe but this morning I received a payment that I have to make, on the site there is now a billing problem with which I cannot manage my plan, I want to cancel because the trial plan was concluded

Hi, I can't make payment to buy Adobe Premiere Pro. please give me a solution   [Moderator detached and moved the thread to the correct forum]

I am trying to cancel my free trial subscription.  Elaine R Hutchins.  Can't remember what email I used <emails removed-kglad>  I would like to cancel both.  

Hello,  I am not able to cancel by plan as a page keeps saying "Unabled social sign in". I would like someone to help me cancel my plan asap and reimburse me. Thank you

How do I contact Adobe directly? As far as I can tell, there is no way to contact them via their website - I know I used their web chat about a year ago, but can't find that now. I've tried tweeting, but haven't had a response. There's no obvious phone number (I'm UK-based) or email or contact form listed on their website. I have a billing query, so unfortunately it's not something that can be solved on the public forums.

Can I pause my subscription for a month after pause for a month Can I resume my subscription I needed in place paused subscription.

hi all, i am trying to cancel my free trial and i do have credit card information down and saved. i hit the cancel plan and it says "social sign in is not support" then i hit continue and it makes me enter a code sent to my email. then it makes me change my password and when i change my password it goes back to the "social sign in is not supported" page and the cycle repeats over and over and over and over and over again and it really sucks.  why is adobe making it so hard and difficult to cancel the plan? i also tried the customer support bot but its absolutely useless and a waste of time

I switched to the full suite plan to different plan with fewer services, and am currently waiting for the pro-rated refund. However, I'm now realizing that I wish to cancel the subscription altogether. Will canceling the new plan now mess with the pro-rated refund for the previous plan?

So, I canceled my subscription the day I saw that they had charged me $19.99. I keep looking for a refund under orders and invoices and I haven't seen it yet. I did see it when I canceled my subscription. Does it take a day to show up under my invoices, or do I need to get a hold of customer service? 

I want to cancel my anual CC plan that I have been on for 1.7 years and am told that I need to pay a fee of 100 euroes (1 032,50 nok). this can´t be right 

Wow this is the worst subscription service I have ever used. I bought what I thought was a monthly subscription service over a year ago as a present for my family. None of them have ever used it.  I went to cancel it today and they want an early cancellation fee! Unbelievable! This is without doubt the worst subscription I have ever made.  Does anyone have a contact I can talk to to cancel my subscription now. It seems very unfair to charge me an early cancellation fee when the service has only been used once or twice over a year ago.

Ich habe am 01.03.2023 ein Probeabo abeschlossen und dieses am 05.03.2023 wieder gekündigt. Nun wurde mir am 09.03.2023 ein Betrag in Höhe von 35,69€ von meinem Konto abgebucht. Ich habe heute am 10.03.2023 das automatische Einzugsverfahren bei PayPal deaktiviert. Ich woltle fragen ob dies reicht oder weiter Schritte nötig sind? Ich habe auch kein aktives Abo auf meiner Kontoseite. 

Hi There,My financial lady ( I'm using her credit card ) needs proof that we have payed months ( Febuary and March 2023 ), amount using my Adobe plan which is ( yearly payed monthly )?I can use my Adobe plan ok but the amount coming off her bank account is not reflecting on her credit card account?She is concerned. Please help.Thank You,A

I am trying to cancel my plan, but can't go through with it. After I click on cancel plan, I am caught in an infinite loop asking me to verify my account through my e-mail and then to change my password. How can I solve this problem?

Hi, I have Adobe Creative Cloude All Programs 100GB and want to update to the student license. However, following the steps on https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html does not help.  My education status has been confirmed (via email) but I´ve already been moved to the "normal" Adobe Creative Cloude All Programs (300SEK/mon). Can I solve this is another way to get the student discount?Thanks, //M   [Moderator moved the thread to the correct forum from Acrobat]

My daughter signed up for the trial using my phone for some reason and now I'm being billed for something I don't need nor can afford. When I looked at cancelling I was told I would be billed for the annual cost. Is there anything I can do about this? I emailed the help desk but never got a reply.

I don't want to cancel the plan, I updated it on the site today and my card was charged, after some time the money was withdrawn again.

Hi, I'm trying to change my plan from a monthly payment to yearly and tried to follow these instructions, but the year plan is not available. Is this even possbile? And how can I get into contact with someone from adobe?   https://helpx.adobe.com/nl/manage-account/using/change-plan.html   Thanks in advance.

Bonjour, je paie actuellement un forfait Ligthroom/Photoshop et un forfait Illustrator, j'ai donc 2 factures chaque mois. Ne puis-je pas trouver une formule/Pack afin de payer un peu moins cher l'ensemble de ces logiciels ?     

Good day,I had a message of failed payment pop up when open the adobe pdf app.When accessing my account it seems as all in order but I dont see invoice Feb.To make sure my service doesn't get interupted can someone help me verify no pyments are missing.Thanks in advance,

Hi. I am having issues with having two types of payments beeing drawn from my account. I have one which is supposed to be Lightroom+Photoshop, but I can't see this one in my app store. It seems to be on my computer, but when trying to stop this, it just refers me to my apps on my phone. I am also paying for just Lightroom+, which is shown in my apps on my phone. I have tried to use the support option, but that won't allow me to type. How to I get ahold of someone to help? 😞

I want to unsubscribe and stop payment! I don't want to use this function anymore. 

Buonasera, sono iscritto all'Adobe Creative Cloud con piano fotografia da diversi anni, pagando sempre € 9,99 al mese, per via del mio regime fiscale. Ho notato che dall'8 novembre 2022 e in tutti i mesi a seguire, oltre a pagare la mia quota normale, c'è sempre un secondo addebito di € 12,19, pur non avendo acquistato altri servizi, e il mio caso non rientra in nessuno dei casi elencati nelle FAQ.Oltretutto, qui in Italia non è disponibile un numero telefonico a cui chiamare per risolvere questo tipo di problemi, ne' ho trovato una chat analoga.Come posso capire da dove viene il secondo addebito?Grazie.