Account, Payment, & Plan

Despite canceling my subscription within 14 days, I noticed charges were still being debited from my credit card after 5 months. Today I cancelled my subscription, and even though I paid for 5 months without using the service, I still had to pay the cancellation fee. This is completely unfair. Please refund me for the service I didn't use and the cancellation fee.

Hello there, this same thing has happened to me, and I am wondering if I may also message you? I was sent this forum by someone trying to help me.  i have been calling adobe about my account being taken over since day 1 of it happening. That was in the beginning of February. We are now in mid July and I am having to spend money to possibly take the company to court for stealing my property.  likewise they cancelled the plan on Feb 26th, somehow 14 GB of my data is in limbo, and I can’t speak to anyone who can help me retrieve it.  i am a creative design student, and worker, and I now have none of my portfolio because my acciunt was stolen on a business profile without my consent.  please advise if I could also reach out to you. i have actually even been messaging the board of directors through LinkedIn about this because I am so beyond desperate for help.

I have the education discount (university employee). I've been asked to renew my credentials because I'm "graduating." The renewal form and verification email only seems to be suited for students: it wants my graduation date and my class schedule. How do I renew as an educator who isn't a student?

This is a con job. How do I stop this? I cancelled well before free trial ended and you have drawn down and have ripped me off

I subscribed the 7 days free trial . Iam student . I forgot to cancel the subscription. Today I saw they take my money from bank so kindly refund the money . Please 

Ha uma suposta fatura, entretando não realizei esta compra minha conta é gratuita, e apenas testei os 3 dias gratis para fins de conhecimento, não tenho interesse genuíno no produto nesta conta, solicito cancelamento imediato e ressarcimento do valor.

Please cancel my subscription and let me know once it has been completed. Thank you.

Hi there, I found out today that I was still being charged for adobe, I cancelled my subscription and was wondering how to request a refund for the monthly payment.  I can’t seem to find any support on the page, maybe I’m simply looking in the wrong spots. Anyways could anyone please let me know how to get the refund!! Please and thank you. 

Hallo Faijan here.. I have been renew and paid our LR for monthly but I still can't use it.. can anyone for help please

I am writing to request clarification and reimbursement regarding an issue with my subscription. Although I cancelled my Adobe plan earlier this year, I have continued to be charged for three consecutive months: April, May, and June. The total amount charged is €24.36I would also like to highlight that I did not use the service during this period. If you check your records, you will see that there has been no activity on my account since the cancellation.I kindly ask you to review my account, confirm the cancellation date, and process a reimbursement for the incorrect charges. Please also ensure that no further payments are taken.If you need any additional information from me to resolve this matter, I will be happy to provide it.

I bought a paid Creative Cloud subscription on a new Google account in Turkey. Right after, Google suspended the account, so I can no longer use ‘Continue with Google’ or access the inbox. I created this free account just to get support, but the automated chat bot completely blocks me from speaking to a live agent because this email has no plan. I need a representative to help me migrate my paid subscription to a working email using my payment details

I advise you that after 1 week trying to unsuscribe, I blocked the payments.Best Regards, Remi

Dear Adobe Community Team,I would like to respectfully request a review of my previous Adobe Community account.My Adobe Community account (Gmail: EMAIL REMOVED FROM THIS PUBLIC FORUM, username: Flawless_Odyssey6941) was suspended, and I am no longer able to sign in or post in the Adobe Community. However, I can still sign in to the Adobe website and my Creative Cloud account without any issues.I do not know why my Community account was suspended. If my account was suspended because I accidentally created duplicate posts or unintentionally violated a Community guideline, I sincerely apologize. I had no intention of breaking any rules.If possible, could you please let me know the reason for the suspension or which Community guideline I may have violated? Understanding the reason would help me avoid making the same mistake in the future.I truly value the Adobe Community and would be very grateful if you could give me one more opportunity by restoring access to my previous account (Gmail:

Hi please help me with my account, i already paid RM57.56 via Touch n Go e wallet with transaction no. BL3515358711 via provided email from adobe to lumacreatividestudiooo@gmail.com . I already change the payment payment and authorize the auto deduct transaction and the transaction has been go through but I still got “Billing Problem”. How was that supposed to do ?  

I followed the steps to cancel my subscription after my annual plan automatically renewed today. I am within the 14-day full refund window, but I have not been given the option to get my refund, as my account is showing my subscription expiry as 11 July 2027. I cannot find another way to contact you as the phone lines keep cutting me off.  I am requesting a full refund within my 14-day cancellation window under UK consumer rights. Please can you confirm this is being processed?

Mijn opgezegde proef-abonnement loopt door en er is al 2 keer geld van mijn rekening afgeschreven Ik wil graag dat het abonnement wordt stopgezet en mijn terug.

i cancelled my adobe priemer pro subscription in the same day i made it and I didn't receive my refund. why?

Hice el pago de una suscripción por error cuando solo buscaba hacer una prueba gratuita.

I just received an email from Adobe notifying me that the monthy price of Creative Cloud All Apps 100GB is increasing "from A$79.99/month to A$96.99/month". The reason cited is (allegedly) "to offset fluctuations in currency exchange rates". Sorry Adobe, but you are disingenuous.Here are the facts:Since the previous price increase of CC in January 2023, the value of the Australian dollar compared to the US dollar has decreased 12.70%. However, this latest CC price increase is 21.25% for the same 2-year period. So, the 8.55% margin has nothing to do with exchange rate fluctuations. It is purely PRICE GOUGING!I'm now in the process of migrating all my current work to DaVinci Resolve, and I'll soon be dropping Adobe like a stone.

Dear Adobe Support Team,I hope this message finds you well.I recently created a new Adobe account, but I’m facing an issue during the mobile number verification process. Each time I attempt to verify my number, I receive the following error message:"An error occurred while performing this action. Please try again later."I’ve tried several times, but the issue persists. Could you please assist me in resolving this problem so I can complete the verification process and start using my account without any interruptions?Looking forward to your guidance.Best regards,

Hello I am curious as to why obtaining contact to an adobe support agent is so difficult. As I am being charged an additional $29.99 for something that I didn’t know I had. I thought I was on a student plan for $19.99 but turns out I was wrong. All I really want is Premiere Pro and Photoshop. $49.98 is ridiculous I also have a video of the support page not allowing me to contact an agent I don’t know if its a regional thing or something but this is ridiculous.   

Buongiorno, ho ricevuto un tentativo di addebito di 36,59 € (e uno da 8,19 €) sulla mia Postepay con dicitura Adobe. Il pagamento è stato declinato. Non riconosco questi abbonamenti e non trovo l'account. Potete rintracciare i piani dalle ultime 4 cifre della mia carta e bloccarli?

Hello Adobe Support,I need your help with my Behance account.All of my Behance projects suddenly became Private automatically. I did not change their visibility, and I did not receive any warning, email, or notification from Adobe or Behance.I also cannot properly update or manage my projects. This issue appears to be related to my account rather than a specific project.Please review my Behance account and restore my projects to Public if possible. If there is any policy violation or restriction on my account, please let me know the exact reason and how I can resolve it.Adobe/Behance account email:EMAIL REMOVED FROM THIS PUBLIC FORUMThank you for your assistance.Best regards,Fahim Ahmed

Meine Karte ist abgelaufen - ich werde die neue nicht hinterlegen und verlange eine sofortige Kündigen all meiner Abos.

I had taken subscription for 7 days trial later I got invoice I cancelled and got mail inspite of that my money deducted  I need refund  Cancellation confirmed We've processed your cancellation request, and your subscription to AI Assistant for Acrobat will end on 09-July-2026 (PT).