Account, Payment, & Plan

Just I need proof for deducted amount even after cancellation of my subscription 

I have had an annual Adobe account for 20+ years. I took up a 7 day free trial of CreativeIt clearly did not do what I had hoped so I cancelled the trial within the 7 day period and thought no more. I trusted Adobe.In January I found that Adobe had been collecting £24.95 from my account for four months.I lost my card and changed the number. I was contacted by Adobe saying they could not collect my annual payment so I gave my new one and that payment went through.I then had messages saying they could not collect the monthly payment for the Creative that I had cancelled. I had not noticed they were collecting it against my wishes..There is nowhere at all - terrible customer service for a major company- where you can contact Adobe by e mail of phone. The UK Office  rudely told me “we are sales only not customer relations!”You can’t cancel an account until they have taken all the money- even when they should not be !So I went to my bank and asked them to stop the mandate and any payments a

How to refund my payment in adobe acrobat

My bank account was charged my subscription fee, but my adobe account believes it did not!Billing date is beginning of month (1st April for this instance), fee comes out beginning of each month. I want to amend my account because my subscription has jumped from £28.99 to £66.49.

Hello,Where can I find a copy of my invoice when I've logged in? I've lost the email that had the invoice attached...Thanks

Para poder incluir el gasto de la suscripción de Adobe en mi declaración fiscal, necesito conocer el VAT o NIF o Tax Id correspondiente a Adobe

Gracias por la confirmación. Su plan actual finalizará. La suscripción a Creative Cloud Pro finalizará hoy y el nuevo plan comenzará de inmediato. Recibirá un reembolso de ARS -510477.36 (excl. impuestos) / -617677.61 (incl. impuestos). El reembolso corresponde al período pagado restante en su suscripción a Creative Cloud Pro, que recibirá en un plazo de 5 a 7 días hábiles. ¿Procedemos con la cancelación de su plan actual? Genial! Dado que usted es un cliente valioso para nosotros, Creative Pro - ARS 17,351.40/mes con impuestos incluidos Asistente de IA para Acrobat - ARS 1,727.88/mes con impuestos incluidos Valor total: ARS 19,079.28/mes con impuestos incluidos Esta es una oferta promocional exclusiva para usted de mi parte como un gesto de buena voluntad. El Asistente de IA para Acrobat es su asistente personal dentro de Acrobat. Simplemente puede hacer preguntas al Asistente de Acrobat y obtener respuestas en segundos, y luego convertir rápidamente esas respuestas en contenido: mate

Dear Support Team,I subscribed to a trial plan and canceled it within the trial period. However, I was surprised to see that I was still charged for a monthly subscription despite canceling on time.As soon as I received the notification on my card, I immediately canceled the plan again through the “Manage Plan” section. Given that I had already completed the cancellation during the trial period and received confirmation of that cancellation, this charge is unexpected and not acceptable.I kindly request a full refund of the subscription fee charged to my account.Cancellation reference number: AB07787600608CUS,Please review this issue and process the refund at your earliest convenience. I look forward to your prompt response.

I have two account and I have canceled my plans on both of them [triple checked everything]. I have also paid a fee for canceling earlier but somehow Adobe still charges me money for a plan I don't even have access to anymore. I have tried to reach actual support but the AI bot says I need to have a plan in order to talk to an agent, which only confirms that my plans are canceled. I have blocked the payments with my bank operator because they are absolutely unauthorized and I want my credit card information removed permanently from Adobe.

Hello,I am requesting the cancellation of my Adobe Acrobat Pro trial subscription. Please terminate the trial immediately and ensure that no charges are applied to my account.email address: <Removed by Moderator>Current plan: Acrobat Pro TrialCountry/Region: UkraineBest regards,Тріо Хлор

Maryland Department of Natural Resources - Fishing and Boating Services is a tax exempt organization. We were charged tax on a renewal done in January 2026. How do I get a refund?

Apparently the bot running Adobe has decided a major price increase will optimize profits after accounting for defections.

Hola. El 21 de agosto se realizo un cargo en mi tarjeta por una suscripción que no cancele. Ese mismo día que se me hizo el cargo hable con un agente y me prometio un reembolso y cancelación de la suscripción. Lo unico que recibi fue un correo de Adobe demostrando que esta habia sido cancelada. Aclaro que mencionaron que el reembolso se haria en un plazo de 5-7 días hábiles, pero ya pasaron los 7 días y todavia nada sobre el reembolso. Me dicen que no hay plan asociado a mi cuenta (lo cual si es verdad, porque lo cancele) y no se me da un reembolso, pero ese ya había sido solicitado el mismo día en que se me cobro, solo que nunca me lo dieron. 

I cancelled my free trial ages ago on my computer and now adobe says i am in a annual plan that costs 200 dollars to cancel what has happened?

I need my refund as I was using the trial version and I wasn't satisfied and I cancelled my subscription immediately before trial period end and I was still charged 340rs for a months subscription.I would like my money to be refunded 

Hello, I was charged immediately after starting a free trial likely because I had previously used a free trial on this account. I cancelled the subscription shortly after the charge, and from what I’ve seen in similar cases, a refund is usually processed within a few working days. Could someone kindly confirm that my refund is currently being processed? Thank you very much.

Hola, Estoy teniendo un problema para cancelar mi suscripción de prueba. Me registré para probar el servicio, pero no me gustó y decidí cancelarlo antes de que terminara el periodo gratuito. El problema es que el sistema no me deja cancelar. Cada vez que intento hacerlo, aparece un mensaje de error y no se completa el proceso. Ya cancelé los pagos automáticos desde PayPal para evitar un cobro, pero quiero asegurarme de que mi suscripción quede completamente cancelada desde Adobe. He buscado opciones para contactar a soporte, pero no encuentro forma clara de enviar un correo ni hablar con alguien directamente. Todo el proceso ha sido muy frustrante. Por favor, necesito ayuda urgente para cancelar mi suscripción. Gracias.

I did not realize that my free trial had ended and was converted into a paid subscription.  I noticed a credit card charge on April 24As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Hi, I cancelled my subscription last month but I was still charged on 22 May 2026. I have cancelled again. I would like a full refund for the incorrect charge. Please assist.

Hi, I have been charged for many months, maybe over 2 years by an unknown email. I just knew about the Adobe Charge Identifier feature recently, and really just found out. I would like to cancel this immediately. Can you please help? 

Describe your bug:I have purchased Adobe's firefly pro plus on 24th april, but it is not reflecting in my account, neither I received a mail on the account from which I made the purchase. [personal information removed by moderator]

Cancelé mi suscripción antes de que terminada el periodo de prueba y se realizaron el cargo y no encuentro solución en la página. Requiero del reembolso que se me hizo sin motivo y ver cómo me van a contactar 

Hello everyoneMy payment was not successfull, becouse I don't have enough money on my bank account. How many days do I have left to update payment info and pay without consequences or extra fees? I don't know how this works, so i don't even know if I can be charged extra fees... 

I used Adobe Acrobat AI about a year ago, and cancelled before the free trial was over. Then I noticed that there were still payments coming out of my account despite the cancellation. Cancelled the subscription again (this time in May of last year).The payments kept on coming out of my account.I have now cancelled the subscription for a third time. I’ve multiple confirmation emails of the subscription being cancelled, I’ve taken screenshots.Where/who do I talk to to get a refund because has gone on for far too long.