Account, Payment, & Plan

I have been charged for monthly subscription. I have cancelled this within 7 days. Still amount not refunded.

Hello. I have the same problem. I have account sice 18.2.2023  [Personal information removed by moderator.]  I want to Cancel the plan, but now, it shows me, that I have to pay 45 € cancellation fee. This is outrageous! How could I cancel it without this fee? Thank you!

Hola estimados, tengo un plan de Creative Cloud Pro, pero actualmente no le estoy dando uso, y ha cambiado la situación economica, estaba pensando cambiar al plan de Lightroom, que es lo que más uso, mi duda, es si al cambiar de plan, se reinicia el "año" de compromiso, ya que si pongo calcelar me cobra cerca de 30dls 

Dear Support Team, My annual subscription (€21.99) has been successfully renewed, but I do not have access to the premium features in Lightroom. This issue started after I changed my phone and logged back into the app. The application is prompting me to purchase a subscription again, even though it is already active and paid. Could you please help me restore access to my subscription? Thank you in advance. Kind regards

I have a CC Pro plan and recently enrolled as a student at a community college. Can I now get a student plan and get a refund in the yearly enrollment I've already paid? [Moved from the Using the Community forum by moderator]

Hello Adobe Community / Adobe Staff, I’m posting here because standard Adobe Support channels have been unable to resolve a critical account issue that has now been ongoing since December 3rd. Summary of the issue: My paid annual Adobe Creative Cloud subscription was interrupted when Adobe Support accidentally canceled my account, which invalidated a prepaid annual redemption code.Support agents have repeatedly stated that a replacement redemption code has been “requested”, but that:They cannot issue it themselvesThey are unable to connect me to anyone higher up who can issue the code As of today, the issue remains unresolved, despite multiple contacts with support.  Current workaround (not acceptable long-term): Adobe Support issued a temporary free trial on a second Adobe account, which allows limited access to apps.However, my original account contains ~1 TB of Creative Cloud files, project history, and settings tied to my professional workflow.I n

Hello, how do I request for a refund here? I was using the free trial for Adobe Acrobat Pro but I forgot about cancelling the free trial. Yesterday, I was charged through my Touch N' Go e-wallet and I was wondering how can I request and get my refund as I am not using the software anymore? Thank you.

Good afternoonCould you make the refund. I didn’t use the app and even didn’t installed. I forget to cancel.Order number: AE05141600732CKZ. The first payment was charged yesterday, 22.01.2026. Now I wanted to cancel it but, it says that I should pay also 119 dollars since the plan is for year 

Salve, l'attuale versione di Photoshop, mi suggerisce che i requisiti di sistema non sono compatibili.Io non posso permettermi un altro MAC con un SO superiore e quindi aggiornabile, chiedevo se devo continuare a pagare l'abbonamento a Adobe, anche se non riesco più ad aggiornare, oppure posso restare con l'attuale versione di Photoshop in stand-alone e non pagare più l'abbonamento, visto che non posso aggiornarlo.Idem con lightroom.Grazie

I want to ask about integrating a third-party digital membership card platform with Adobe.We are using a third-party platform called Membershi pAnywhere for generating and managing digital membership cards. Please let us know if Adobe supports integration with third-party platforms like MembershipAnywhere and what APIs or options are available for this type of integration.Thank you.

Hi there,today they revoked my Creative Cloud Subscription when they shouldnt have. I even have a confirmation email saying my subscription  will continue until 11-February-2026 (PT). Today is January 22, i only had access for barely 10 days since activating my 1-month Key. I cannot access support as i have no active plan. What on earth do i do? I paid for access.

Photoshop has forced me to change my password twice in less than a month! Both times in front of clients. It thinks someone else is using my account. There isn't. How can I stop this??

Hi all,as I am quittung Lightroom (mobile, much too expensive cause of subscription model) - how can I delete my Community account. I am sure I have overseen it but where is the option to delete my community account and Adobe account?Thanks for your (maybe last ;-)) help.Michael 

Hi,I would like to cancel my annual, month‑to‑month Creative Cloud subscription. My first payment date was 03 February 2023. When I select “Cancel Plan,” the system notifies me that an early cancellation fee will be charged.I’m struggling to understand why this fee applies. I only have 11 days left in my current annual subscription period, and I have already paid for the last full month. Could you please clarify why an early cancellation fee is being charged in this situation?Thank you.

Adobe CHARGES you for canceling at the tune of $80 plus $20 for their terrible AI Service that I didn't even sign up for in the first place.  What a scam.

I tried to cancel my plan after a free trial and was billed anyway. I need a refund and now it won't let me cancel without paying $125! This is ridiculous. I never want to use Adobe again.

 Necesito ayuda, ya van 10 dias de mi reembolso y aun no recibo el dinero en mi cuenta

Bonjour,  la page d'achat me redirige vers un lien casser "https://adobedealreg.secure.force.com/cases/logabug.jsp"comment s'abonner depuis la guadeloupe sans passer par un revendeur ?

Comprei a assinatura anual e o recurso premium não está funcionando e se eu tentar comprar novamente não consigo comprar não consigo porque  menciona que a minha assinatura está válida até 17/10/2026 

Hola. Estoy estudiando fotografía y hace algo más de un mes compré la suscripción de Photoshop y Lightroom. Mi idea era hacerme como un cable Tether y disparar en live view desde el portátil. Hasta hoy no lo he intentado. He de decir que nunca he usado LG, sólo lo quería para probar esta opción de hacer las sesiones en estudio viendo en pantalla al modelo y... parece ser que sólo se puede con Lightroom Classic, que no es lo que al parecer he comprado. Sabéis si adobe me lo cambiaría por el Classic? 

I cancelled my subscription during my trial period and was still charged. I have an e-mail from Adobe confirming the cancellation.When I looked at my Adobe account, it was showing I was still subscribed.I've cancelled again and again got an e-mail confirmation, but now I believe that's meaningless.How do I get my money back and why are Adobe behaving like this? It's dishonest.

PORQUEM ME HICIERON UN CARGO SI TOME EL TEMA DE PRUEBA GRATUITA, EN ESE MOMENTO QUE ACEPTE LA PRUEBA VI QUE ME CARGARON $398 MXN, SI CANCELO LA PRUEBA ( SOLO LA USARE 4 DIAS) ME REEMBOLSAN MI DINERO O COMO?

üretken yapay zekayı kullanamıyorum, internet bağlantınızı kontrol edin diye hata veriyor, creative cloud da hesabımdaki kredileri görebiliyorum ama hesap detayları kısmına bağlanamıyorum 

Where is this subscription plan in my Adobe subscription plan?

This Adbobe account in remove my Dabit card Details