Account, Payment, & Plan

I availed for the free service trial and I cancelled it already to avoid the monthly subscription. However earlier this morning, they billed me and i requested again for cancellation. Will i still receive my refund?

I signed up for what I thought was a trial version but I wasn’t able to cancel so I’ve been charged for over a year $24.95 every month.I never use the service. I just pay for it every month.so today when I login and try to use it, it tells me I can’t use anything because I have a free version.I try to get help but AI is worthless and there’s no numbers or email to talk to an actual person. How do I resolve this issue?

Dear Adobe employee, I would like to ask about my refund progress, it's been 4 days now and the refund money haven't give back tome  after I paid Acrobat pro, RM143.64 and cancel it on that same day I paid it. I thought it suppose to be fast refund because its within 14 days. Originally, my Acrobat pro trial was expired. When is the date refund money?

Hello Adobe Support,I hope you are doing well.I am writing to request your assistance regarding my Adobe Acrobat Pro subscription.I originally signed up for the free trial to evaluate the service. Unfortunately, I forgot to cancel the subscription before the trial ended, and it was automatically converted into an annual plan with monthly payments.I only became aware of this after receiving three "Billing Failure" email notifications. My payment method (DANA) had insufficient funds, so no payment has ever been successfully processed.When I checked my Adobe account, I noticed:- My billing history shows no completed invoices.- I have never had a successful payment.- When I try to cancel the subscription, Adobe asks me to pay an early cancellation fee of IDR 725,274.I sincerely apologize for my mistake. It was never my intention to continue the paid subscription. As soon as I realized what had happened, I tried to cancel the plan.I respectfully request a one-time exception to:- Cancel my s

Why is it difficult to cancel your Plans. I want my money back 

I have a genuine Adobe Acrobat Professional perpetual licence registered to my Adobe ID.My Adobe account shows:Acrobat Professional (registered 29 July 2015) The correct serial number No activated devicesAcrobat installs and launches correctly on my Windows PC, but every time I open a PDF I receive the message:"The serial number is already in use by the maximum allowed computers."I have already deactivated my previous computers and my Adobe account now shows no activated devices.I have spent several hours troubleshooting this, including:Reinstalling Acrobat. Signing out and back into my Adobe account. Confirming the serial number is registered to my Adobe ID. Confirming there are no activated devices listed in my account.The installation itself is working correctly. The issue appears to be that Adobe's activation records are out of sync with my account.Could an Adobe employee or someone from Licensing Support please:Verify that my serial number is correctly associated with my Adobe ID.

At first, I was using the normal version of Adobe. I was then offered the option to try the 7-day free trial of the Premium version, which I accepted. However, I cancelled the subscription on the 5th day, well before the trial period ended.Despite cancelling within the trial period, I was still charged for the Premium subscription. I did not authorize this charge and would like to request an immediate refund of the amount charged.Please review my account and confirm that the subscription has been fully cancelled without being paid for cancellation fee and that the refund has been processed. Thank you. 

How can this be fixex I dont want to be charged anymore.

I need to get in contact with adobe as I am being charged for a subscription I didn’t subscribe to and when I try to cancel it say I will be charged the remainder of an annual subscription fee. What should I do?

Queria saber como e onde posso pedir reembolso, já que estou no prazo de 14 dias 

strange behaviour. computer not infected, sign in problem using Apple ID account 

el dia 14 de julio me debitaron dos veces por el mismo servicio a lo cual tuve q cancelar la suscripcion para la debolucion pero solo  me devolvieron de uno  el dia 18 de julio espere para la devolucion pero hasta la fecha no tuve repuesta 

Hi everyone,I just purchased the 7-day free trial of Adobe Lightroom, but once I return to the mobile app, I don't have access to any premium options... Can you shed some light on this? I checked that I'm logged in with the same ID, and the plan is activated on Google Play. (I share the screenshots)Thank you in advance for your help. Sincerely, Samuel

I started the 7 day trial for my Adobe Acrobat pro membership on May 21. I  cancelled my membership on the 7th day, May 28th. I got a confirmation email that the membership was canceled. I have come to find that I have been charged on June 1, June 29, and now July 28 for the same membership. After I have already received a confirmed cancellation email on May 28 the day that I originally canceled the membership. How do I request a refund for the three additional charges that I should not have been charged.

my credits was not renewed after renewable date. Thanks 

I had a student discount 12 month subscription to CC, it has just auto-renewed at a crazy amount of money which I cannot afford and don’t want.  I only use AE, which I’ll re-start when I need to use it next.I cancelled the plan to CC but says I’m paid up until July 2027, I REALLY need that money back ASAP but cannot see a way to request an immediate refund.

A year ago, I ordered an annual Creative Cloud Pro student subscription and paid €243 for it. Yesterday, my subscription renewed automatically, but the price was €504 instead of the original amount. Is it possible to get a refund if I cancel my subscription and then subscribe again at the student rate for a year? Many thanks for the answer.

I want to cancel my subscription immediately, I had a free trial and cancelled before that period ended. I am now being charged for the subscription but I don’t have to money to pay but I cannot cancel the plan

I purchased Lightroom Classic v15 but recently it has been crashing all the time. Was recommended to download the latest version (15.4.1) but now it says I have rebuy the program. As I already purchased it don't want to pay again. how do I get back to my original working version?

I desperately need to cancel my plan but cannot without a large charge. I tried changing my plan to the cheapest option for the remainder of my year commitment but in doing that, it started my "year" over. Can I please get my plan canceled immediately without additional charges.  

I have been trying to cancel my subscription but instead have been directed on new plans  I have not been using this service and today I see you have changed and taken a huge amount of money.  I have not managed to cancel my subscription and I need my refund  Thanks

I'm being charged RM 95.98 monthly by Adobe, but I can't find any Adobe account or subscription under any of my email addresses.Could you please help me identify which account this subscription is linked to and cancel it to prevent future charges? I'd also appreciate a refund for the latest charge if possible.Transaction details:Date: 23 July 2026 Amount: RM 95.98 Description: ADOBE IEThank you.

I was charged after my free trial ended even though I cancelled the plan a week or so ago. I just cancelled the plan for a second time and would appreciate a refund.

  Adobe benden bir haftalık deneme sürümü için kredi kartı bilgilerimi istedi. Şimdi ne kredi kartı bilgilerimi silmeme izin veriyor ne de planımı iptal ederek ödeme yapılması engelmeme. Bunlar soygunculuktur. Görüldüğü üzere hem kartımı silmem için gerekli ekran inaktifleştirilmiş, hemde planımı iptal etmem için izin verilmiyor. Bu gerçek bir hırsızlıktır. Paramı rızam dışında almaktan sizi alıkoyabilirsem de zamanımı çaldınız bile.  Adobe asked for my credit card details for a one-week trial. Now, it won't let me delete my credit card information or cancel my plan to prevent a charge. This is theft.Even if I can stop you from taking my money against my will, you have already stolen my time.        

I accidentally purchased an Adobe subscription today. I would like to cancel it and request a full refund. I need to speak with a customer support agent.