Adobe Acrobat Sign

I have used e-sign for years.  Today when I upload an agreement  (jpg, white background with placed photos and text), it is coming in with a black backgrounds and pictures almost look like negatives. I have not changed anything.....Suggestions?

I wanted to change my email address for Adobe Sign. I went into my main Adobe account and added the address I wanted as my secondary Adobe address, hoping that I would then have a chance to choose which address I sent documents from . No luck.So I went back to my main Adobe profile and tried to change my main email address to my secondary. Received error message. Deleted my secondary. Tried again to change my primary to it. Still no luck -- same error message, even though the email had been deleted as my secondary. This is super frustrating and I've already wasted a ton of time on this. I just want to be able to send documents for signatures from my other email address. How can I do this?

Please help. Am having issue using the e-signature request feature.Thanks

Hi all,Hi all, I am not sure if anyone has encountered this issue before any advise would be much appreciated . I enconter the below error message when i try to login to Adobe Pro for the first time with my Email address .   Thanks  

Hi. I'm redirected to an offer to upgrade to Acrobat Pro or Standard when trying to use the e-sign functionality.Happens both with "Prepare Agreement" and "Request E-Signature" I have a Acrobat Pro active subscription linked to the email adress register here.Have already tried to re-install the Acrobat DC client, logged out and in again in the app and the browser. Deleted all cache and coocies in the browser.  

I am trying to prepare a form for e-signatures, but am getting the below error message. I cannot access the web version either because the site is blocked by the administrator.  

Hi, one of my colleague is not able to use the saved signature even if he loged in to his account. He has to draw the signature every time. (He even click "save" box but the saved signature will not appear next time he needs to sign). The issue happens in the web platform and all other colleagues can save their signature and use it when signing. Is there any solution for this?

Hi, I'm working on reimbursement form that have multiple rows of dates. The form that I created with popup calendar in Adobe Acrobat did not converted properly in Adobe Sign. It changed into date text field instead and that not what I need. Is there a way to bring back the popup calendar? Can you use a javascript or something in Adobe Acrobat to keep the popup calendar feature in Adobe Sign? Thank you!

Is there a way to use the Adobe sifn connector to send a document just to myself to sign? Whenever I do that,  Adobe action is marked fill and I can't seem to move forward or take any other steps to complete the document and get an audit report stating my approval or signature. 

Hi!For our business we need a possibility to host a signing session on behalf of a third person, meaning I don't want to send the signing request to another e-mail, but would like to host the session on my own device with my own account, while the client is in my proximity and signs the contract on my device. So far I didn't find a solution for that use case. I sent the sign request to an email address of a colleague, and then let the client sign there with his name. But in the certificate it still mentions our company e-mail address, and not just the clients name, which makes me feel that this might lead to an unvalid signature.Do you have any ideas for this issue? 

I can´t sign a document with a certificate-based signature.The Sign With Certificate option doesn´t appear in the menu

Hi There, We are looking for a method to increase the page transaction limit. We have Adobe acrobat pro for our small office and would like the 500 page limit. How can we go about getting this?  The resouce I found says that https://helpx.adobe.com/ca/sign/using/transaction-limits.htmlI would need to get enterprise but then their is a 150 transaction limit. Thank you! Sarah 

Hello,We have added text tags for signatures, signer names, dates, and signer titles, and would now like to add required fields for Accounts Payable information: department name, contact name, contact e-mail, invoice submission e-mail, and contact phone number.  The Accounts Payable contact person will be a different person than the signer.Thanks for your help!

Hello all,  I need to add have 2 fields - The date the signer is viewing the document and another field that adds X days. To clarify, this is regarding the *desktop* version of Adobe Sign. I fully understand this post here answering this question - https://community.adobe.com/t5/adobe-acrobat-sign-discussions/add-x-days-to-x-date/m-p/9703061 - and I am able to make that work on the *web* version of Adobe Sign. I however need to implement this on the desktop version of Adobe Sign using "Prepare Form", becuase unfortunately for our purposes, using a web template does not work as we need to add drawings and other annotations to our fillable contracts. Downloading the template created on the web version of Sign is not helpful either since it downloads as a secure document.  Can this be done?  Thank you!

Hi everyone, We have an agreement that we send to all new employees to sign. Our CEO has his signature on this document as well. We were previously using HelloSign and they only needed to sign once and all future agreements were able to be shared with their signature already included. Is there any way to do this with Adobe. We don’t want them to have to sign over and over. 

I have 5 signers on my form. The last two signers (4 and 5) want it to go to one secretary first who will then delegate signing to each of them. Is this possible? How would I set it up? I know if I add the secretary as the 4th recipient, she can delegate to signer 4, but then how does signer 5 get the email? Can I put the secretary's email in twice as recipients 4 and 5?

I'm a new user of Adobe e-sign and I have documents that require multiple signatures. The default setting seems to be that the second signatory is only sent the document after the first signer has completed their signature. Is it possible to change the settings so that signatures can happen in any order and all signatories can view the document at the same time? Thanks

The final audit report for my documents says people viewed and signed a "restrictied visibility email/document". What is that? The final signer said they couldn't see the attachments, just the document they signed, but what I received had all of the attachments. Why can't the signers see the full packet?

Hi, Somehow I am not able to send signed documents to sharepoint folder via Power Automate. I have checked the standard power automate templates or the solutions given on the power automate forum. I would like to add all signed document to specific folders. Every run will create an unique folder where the signed agreement should be added. Could anyone please give advice? 

I have sent a document for signing and have received it back. It appears in my list of agreements as signed 1 of 1 but the receipient is still receiving reminders.

Adobe Sign shows audit trail time stamp as 1 hour too forward for Australian Eastern Standard time for Melbourne & Sydney with daylight savings.

Since the update to adobe acrobat, 2 days ago - all emails to recipients to sign and those awaiting the completed docs are not working - all emails are bouncing - any solutions ? 

Users sign offer documents and Adobe portal shows signed, but Workday doesn't update and continue on with the business process. It still says "awaiting action" by candidate to sign offer letter. This randomly stopped working for us. There hasn't been any issues recorded in the past on this and candidates were able to sign and continue on with the business process.   What could this issue be? I believe it might be on the Adobe side. Thank you for all your feedback and help!   Candise W.

Does anyone have any experience with cloning one group to another group?  We qualified one group with the configuration set to use biopharm settings as the "gold standard" and would like to use that "gold standard" group to create additional groups for other departments.  Any changes would follow a change control procedure and testing would be performed in the "gold standard" and then manually migrated to the other groups.  We have been told there is no way to do that except for Adobe personell to perform this in the backgroud.  This is not a viable long term solution.  Looking for others that have the same issue and possible solutions.  Thank you.

Hello, I have a couple of Flows that integrate with AdobeSign. I have the Individual Acrobat Pro account. The first flow I have that works uses the "Upload a document and get a document ID" and "Create an agreement from an uploaded document and send for signature". Both work perfectly. Now I needed to allow the user to also fill up a form before signing the document, so I leveraged the "Create e-sign template" action. Worked like a charm, I was able to create a template so when I did a POC to test the first error I got was "The Library Document ID specified is invalid".  The solutions I found was talking about the sharing option being set to "Only me" - but I didn't have the option to do so. A workarounud I saw was to add an e-mail to the "in the name of" option which yielded an  "Invalid user ID or email provided in x-api-user header" error.  Next I did was contacted Adobe and they said that the Enterprise license was needed to utilize Power Aut