Adobe Acrobat Sign

To whom it may concern,I am working on a workflow where a document is created from a new entry in a SharePoint list.  The MS Word document is created and the file properties are updated.  The Recipient Email address is populated in the SharePoint list.  It carries through to the MS Word document.  When using the template "Get signatures on a new file in SharePoint" (or using the actions in the flow) I cannot get the email address to populate in the Recipient Email field in the action from adobe name "create an agreement from an uploaded document and send for signature.  Is this the recipient email field not able to be populated using dynamic content from a previous action?

Hello All,When swapping out the old apiKey with the new Integration key I am able to pull data with my legacy SOAP requests. See the below snippet of XML.Will this continue to work after the OAuth switch?https://secure.echosign.com/services/EchoSignDocumentService16<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">    <soap:Body>        <getDocuments xmlns="http://api.echosign">            <apiKey>3AAA9999999999999999999999**Integration*key**9999999999999999999999</apiKey>            <documentKey>12345</documentKey>            <ns5:options xmlns:ns5="http://api.echosign" xmlns:ns4="http://dto11.api.echosign" xmlns

Am getting the above error on my Adobe Flow connector. It's a trial account which am working with and it will be great to know if it's possible run full test.Thanks

Hi,get the error message Access token provided is invalid or has expired when trying to send a document for signature.I've tried logging out and back in. I've tried the solution switching back to the old Adobe Sign management view. That didn't solve it. Subscription is still valid and CC details are up to date too.Trying various times and ways an alternative error message is the following that keeps popping up now (haven't seen the above error message since):We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support.I think it's obvious that reloading doesn't do anything.I was able to send one document and on the second one I now get the error message.I have had so many problems with the sign in of this account a couple of weeks ago that cost me hours and hours waiting for someone in the customer support chat to talk to me, it's ridiculous. And that

Hi I was an echosign customer and continued using the service once it transitioned to Adobe Sign.I want to be able to embed contracts on my website for easy access. According to this page this is possible:Classic Create a web form However, I do not have that optioned enabled on my dashboard under "additional functions":I don't know what our plan is called. It's $119 annual and in the invoice the description says:"Send for Signature ALL OTH Anual Hostd Web Spt1 MUN 119.88"I went into manage accounts and see if I need to upgrade plan and there's actually no option for upgrades. I tried chat support and they said to call the 800 number. But the 800 number did not have an option to talk about Adobe Sign. This is time sensitive as we have to set this up quickly for a project that is very urgent. Thanks.

OK, I have a very simple document. It has two columns. One column is a series of dates. The second column has an underline opposite a date. I need to share the document with nine people. When a person in that list receives the message, they will pick a date by entering their first name opposite a date. That's it. I'm sure it can be done, but the tutorials are for more advanced application. Any help with this simple task would be most welcome.

I have tried the developer trial account and get nothing different, I select the Adobe Sign connection from within MS Flow and it triggers a new login screen to pop up, I can log into what I believe is the develop platform from that new screen but this is all, the login doesn't transfer or replicate in MS Flow.RegardsMatt

Same problem here. I used this feature for months but now it starts to show this error or close the app by itself.

Hi,Whenever I try to add a signature to a PDF Document using fill and sign, it keeps on loading and shows  a error message as following,I have tried uninstalling and reinstalling, restarted multiple times and it still shows the same error. If anyone has faced similar issue please help me out.Thanks.

I've tried IE, Chrome, and Edge. Same thing it just sits there with the "Loading Adobe Sign..." on the page.

Good morning,I was wondering if someone could tell me some numbers of how many transactions are allowed per year for each of the different pricing tiers?I have looked at the classic transaction limits and that only seems to show data and page limitation, yet I have seen in other threads that the individual tier can only do 150 transactions/yr, and looking on the pricing plans doesn't give any indication of transactional limits at any level.So any details or any links off to this information would be greatly appreciated.Kind regardsSimon

Hello,I work on a Mac, prepared my document in Word, exported it to Adobe Acrobat, added my fields and saved it especially as an electronic document file, then uploaded it to my Adobe Sign library, added a couple of calculation fields, and as soon as I send this doc to myself in order to test it, it shows all blurry (you can really hardly read anything) on my mobile devices. I need this document to be easily fillable and readable on the go, so I tried it on my iPhone and iPad both on Chrome and Safari - same issue across all devices and browsers. Doesn't matter if I zoom in/out or flip my screen to landscape, it is still blurry. Can you please recommend anything that would help me? Thanks so much,Laura

Admin the email that is sent out to ask for signing either has a link when you click the image sending customer online to sign or a watermark saying click text.It amazes me how many people don't read the text and send back saying no image attached.Julian S

In our process, there are a couple phases.  The first phase is Compose/Send Page.  The first phase we fill in email addresses to receive, files to attach, and a subject and message to include.  The second phase, prefills the contract with desired information specific to that contract composing.The question is, how do you go back to the first phase without having to completely start over from the beginning?Please help, and thank you

I'm sending documents out for multiple signatures, and they get distributed to one signer at a time. It's passed on once each person signs. How do I make it go to everyone at the same time? If I have 6 people on the distribution I don't want #6 to have to wait on everyone else to sign before they see the document. I thought I saw an option for this, but now I can't seem to find it.

Hi AllJust wondering if someone can help me out. I have just signed up for the free trail and really like adobe sign. However when I sent some documents to another of my emails and opened them on 2 different mobile devices (Android and Iphone) it keeps coming out blurry or out of focus. When I open it on the desktop version it seems to be fine. Just wanted to know is there a particular font or size the text should be to view on mobile devices properly.Really want to sign up to use adobe sign but will have to use another platform (Docsign) if I cannot resolve this issue. For some reason on Doc sign I don't have this issue at all.

Hi all,I am looking for a way to extract a Report / have a view of what signers/form fillers still Need to complete a document.Something similar to the Audit history, but like an Excel with all documents at the same time.We start a considerable number of documents each month and Need to chase the not completed ones, but checking each document history one-by-one is a nightmare!Can anybody help?Many thanksRobi

Hello Adobe,My ability to process forms for signature from my local computer no longer works. After the forms go through the "processing" stage, the form that appears is blank. I've had this problem in the past sporadically, but using the F5 key (refresh) from my PC would bring up the form content. That doesn't work anymore. The only way I can process a form is to manually upload it to the Adobe Sign website. Is this a bug or a "feature?" If it is a feature (I just installed new updates this morning), please bring back the old functionality. It was way more convenient to use the previous process. If it is a bug, please investigate and fix. It would be really helpful if you folks could take the time to send out software update release notes prior to pushing out your updates. Then I would know if the latest update actually affects the program I am using (I have the entire suite of products).

Hey. I have a document, when it is signed the name of the signer is displayed directly on the signature.This issue occurs only on certain documents.How can I prevent this?

Why does adobe sign disappear from my Reader?  This happened the same time last year.  Does it have anything to do with me getting emails saying my CC payment is due when I just paid the annual subscription in April?  How can I get Sign back into my Reader app?  Thanks

Hi,So I have upgraded the backend of an app away from a soap based legacy integration for EchoSign - to the latest Rest V6 api.However, as the app does not have any Adobe Sign user interaction, it is communicating with the api using a "Legacy Api key".Will these still function ok after the 2019 change here: Classic Adobe Sign Technical Notification The username/password is not sent via the api call, I just want to check as its not incorporating user interaction via Oauth authentication/redirection.Thanks very much!

When I prepare my form, I set up one box to calculate the number of hours worked in a week. It all works fine in the preview mode, everything gets calculated correctly. When I share it for the fill and sign, the numbers entered no longer get added up. My sum stays at zero. Why all of a sudden is it not working when it was just working on the preview mode? Thanks!

Hi,Do you think it would be possible to share the instructions for removing my old email address from Adobe Sign as well since I am having the same problem?ThanksJim

HelloWhen opening an attachment from email, I receive the following error message:“Could not import document”How can I fix this issue?

Problems started around 10:30 ET.  Can't complete the signing process.This is across numerous servers.  We haven't changed anything and our services use Adobe Sign hundreds of times a day.I have a case logged and am waiting to hear back.Any one else having issues?