Adobe Acrobat Sign

HiI am thinking of buying an Adobe Sign Individual Plan, but I have a few questions:- Can you tell me if I have to commit to a whole year, or can I cancel at any time?- Is there a file size limit to documents that can be sent?- Is there a page count size limit to documents that can be sent?many thanks

Hi SupportOur Echosign stopped working in April, We are tried to reenter the api key, it says api key is invalid.Echosign 2.1.76 running on CRM2011Can you please adviceOr  let us know if any other channels we can contact to resolve this issueThanksBony[Personal info removed by Mod: email, ]

Hello,Our company signed a Data Retention Agreement for our Business Adobe Sign account in Aug. 2017, and it is set to purge documents after 30 days.  However, none of our documents, signed or unsigned/cancelled, are being deleted automatically.  We have a huge back log of documents now that we don't want to have to individually delete, since the data retention protocol should be happening.   I am also having trouble accessing support/Contact Us page from our business account, so I have come to forum to request that a member of Adobe Sign customer support to reach out to me so we can make sure our Data Retention Agreement is in effect. Feel free to message me directly and I can give our account details.Thank you,Angie F.Portland DBT Institute

Hi,I have created an Adobe Sign form that must be completed by one person and then sent to two other people for signature.How can I get both signatories to change what has already been completed by the first?I tried to put the first user's fields in "Anyone" mode but it doesn't work.Thank you.

Hi,I have adobe acrobat standard DC for business. I am trying to use the Adobe sign app to send and track documents, and I also wanted to run or create reports but I don't have that option. Do I need a different version to have that feature?Thank you.

Is it possible to create a document using the REST API, then use the Adobe Sign UI to add recipients and send the document?Basically we want to send a document out of our system and redirect the user to Adobe Sign to finish the process.

Is there an  App from adobe that will allow you to use your CAC to sign a document. Four instance if you download your CAC certificate using another software can you sign with that certificate on a document.

We recently had a salesperson leave our organization.    When deactivating his account, we need to move some of his agreements to other associates.    How can I move these agreements?     Is there a way to move all of his signed agreements to a "common user" to provide easy access after he is deactivated?

I am trying to understand whether a "validation" process is required i.e., Installation Qualification (IQ), Operational Qualification (OQ) and/or Performance Qualification (PQ) for using Adobe Sign?

Can someone help me to understand how to change name and email in my profile on Adobe sign?

I sent out documents via mega sign.  How do I download ALL the documents at once instead of one at a time?

For AdobeSign Mega Sign, what's the maximum number of lines you can put on a .CSV file for a document signing?

I installed Adobe Sign for SharePoint 2013 and configured it to save the signed documents in a sharepoint folder. The documents are not being saved in that folder after being signed. How do I trouble shoot this issue?

[Moderator moved from the non-technical Lounge to Adobe Sign.] I am having an issue with my Adobe Sign. Whenever I CC people to be copied and receive the notification emails when recipients sign the document the individuals who are being CC'd are not receiving the notification emails. Please Help!

I am trying to report a problem to Adobe but of course they make it virtually impossible to do so so I thought I would post it here:Today I have been getting the following message when I try to sign a document that I sent for signature. It has been signed by the other party and now I need to counter sign it. I've sent hundreds of these but I can't counter sign this one. I get the following message after signing and clicking the blue 'Click to SIgn button'. I have reloaded several times - same message.I've tried my Android phone and my Win7/Chrome browser on my desktop and get the same error.Seems like Adobe's servers are choking on something in the background.Sure would be great if someone could help.Thank you,Bob AtkinsServer errorWe encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support.Error message: Unhandled Error: 180626223929837.app-a23

I have a requirement to sign documents that are protected with Azure Information Protection (AIP).When I try to upload the document that is protected with AIP, I get the following error message Adobe Sign was unable to process your document(s). This can occur if uploaded documents contain scripts, macros or Visual Basic code. You may wish to inspect your documents for these elements, remove them, and try again.How can I use Adobe Sign  to sign protected documents? Does Adobe Sign integration with AIP in the roadmap ?

I need to send the same document to over 100 people for individual signatures and it seems like megasign is the best option.  However, I do not have it as an option under Additional Functions in the dashboard.  I currently have the individual account.Thanks,Tom

I have created a stamp which requires a number of signatures.  The issue is that after I stamp the document, and I use the fill & sign to sign the same document, the signatures move to the back of the stamp and they cannot be seen.  I need them to be in the front.  I'm not sure how to change this .  Saving this first doesn't seen to do the trick either.  How do I fix this?

According to my creative cloud account, I have Adobe Sign but when I try to use it, it can't get past a page saying UPGRADE and then START NOW.  It just flips back and forth between those 2 buttons and won't let me use Adobe Sign. 

Do I need to purchase Adobe Sign to create a valid e-signature for documents or can I use my Acrobat Pro for this? 

hi there,i sent the document for two signatures. the first one already singed, but the second did not get the email with the link. i have sent a remainder, but still he did not get the email.can somebody explain why? please?

Hi,We are working on a demo for our client that involves embedding an eSign widget to their website. It works fine on the major desktop browsers as well as blackberry or windows mobile browsers, but if opened via Android Chrome (default) browser, it shows a message about disabled cookies. The message of course is the only thing visible and the widget does not load further. The cookies are enabled, so not sure where the issue is. Any advise would be highly appreciated!Simon

Hi, We are getting the following error each time we try to send an Agreement via Adobe Sign from our Salesforce org. I would be most grateful to anyone that has had a similar experience and can share a resolution.ThanksBen

Sometimes when I get an email notification saying someone signed... it states the wrong email address signed.  For example:Signor 1: joe@email.comSignor 2: kim@email.comSignor 3: jane@email.comJoe signs & it moves on the kim. I get an email saying joe signed.  Kim signs & I get an email stating joe signed yet when I open the document, clearly it shows kim signing.  I believe it is just an issue with the notification but why does this happen?  It has happened more than a couple times to me as I use the program all day long & send a ton of documents out.

When i send my pdf for signing and then i receive it back the signature is not showing on the PDF.I have ran a test sending it to my other email and i have tried various signatures field to my form and yet the same problem. Once the form has been signed amd submitted, both parties copy of the PDF is blank for the signature. What is happening please as i need urgently to get this signed.