Adobe Acrobat Sign

I have sent a doc to Adobe Sign to the signer and I witnessed that he has signed and submit.  However, when I check the status, it showed that he has viewed it but not signed.  I sent several reminders hers to him and he repeated the signing but still it shows as viewed but not sign.   Pls help. 

Mitarbeiter hat sei Mai Probleme mit seinem AdobeSign. Er kann sich einloggen und auch eine Unterschriftenanforderung vorbereiten und ein Dokument hochladen. Sobald er jedoch auf "Weiter" klickt arbeitet das System kurz und springt dann wieder zurück auf die Seite des zweiten Screenshots. Zwischenzeitlich wurde auch die Hardware ausgetauscht (neues Notebook). Auch hier keine Änderung. 

Hi All, I discover that under Adobe Reader, I can use the Digital ID (Certificates). But, does this option in compliance 21 CFR Part 11?I've googling around but most of the information I find are more related to Adobe Sign with will need to pay for it.And in Adobe site, based on the link below, it mentions about Acrobat Sign to legally sign digital documents with the click of a button and move along government processes.https://www.adobe.com/sign/hub/how-to/about-title-21-cfr-part-11.html So, does the usage of digital signature certificate in adobe reader in compliance 21 CFR Part 11?Appreciated if someone can clarify it. Thanks and best regards,Thomas Ng

Hey everyone,I was wondering if it's possible to create a payment field (as described in Set up online payments ) with Text Tags (Adobe Sign Text Tag Guide ). In the current Text Tag documentation, I can't find it anywhere, so is it impossible overall or am I just looking at the wrong documentation?Kind regardsNico

When I send a document out to be signed I select the daily reminder option, however the signer is NOT getting any daily reminders to sign. I need the signers to be daily reminded to sign their documents so I do not have to babysit them. Help.

Over the weekend, our Salesforce sandboxes were upgraded to the Spring '25 release and we received this email -- due to the integration with Adobe Sign.Anyone else encounter this and/or know when a version that is on API 45 or later will be released? 

Good afernoon,I was wondering if anyone knows of a way to verify the current version of Adobe Sign using the web version?  We should be in the November 2024 release but I can not find where to confirm this is the case.Please advise.Thank you. 

Even After sending Adobe the "Language" preference and Extract of the content in the API call, Adobe still sends Email with certain parts of the Subject and Body by default in English. Are there any plans that support sending E-signature Email requests in other languages? Thank you.

Hi, I want to use Adobe Sign's audit trail to establish that I notified a recipient who refuses to receive the letter. Most likely the most I will get in the audit trail is "Recipient viewed the email" So I need a way to insert a screenshot of the document in the body of the email itself and not just have the document attached. But I don't think the Message box allows anything other than typewritten text Seeking help in how I can do that.

How do I remove the Anyone recipient.  It is auto loaded and I NEVER want anyone to fill in the document for sign?  When I upload a completed adobe form, the form fields auto assigns to the "Anyone" recipient and it very time consuming to reassign the fields.  How do I remove this?  I'm an Admin account and I can't find it anywhere in the settings to remove this. Thanks.

I'm trying to create a Power Automate flow that sends vendor invoices for internal approval and was able to create one using a library template. The template has only the form field layers on it that signers are required to fill out when approving invoices, though. How can I attach vendor invoices to my template in my flow and send each invoice (with the template) separately? I haven't been able to figure this out yet.  Attached is a screenshot of the actions currently in my flow. 

The required fields have a asterisk on them at the beggining whitch is no ideal when you have a small box that needs on 1-2 characters in it like a date. this looks very unprofessional on a mobile device or even on the PC. The asterisk should be outside the required field in the top left corner of it. It should be Red and small, unlike where it is now. Not obstructing the field.The text in the multiline boxes is huge for the client input. If we set it up to a specific size in the field proprerties it should remain like that for the input user as well.I find the tooltip usefull but would be nice to add a pre-placement for the field that disappears on user input.

I'm receiving links in email asking me to sign documents. These come from User Name via Adobe Acrobat Sign <adobesign@adobesign.com>. That's all fine. When I open the link (Firefox or Chrome) I get the document and I see the click here to sign. But when I choose to sign with an image from my computer and I select one through the file selection dialog I always get a further unspecified error to try another (or is it different, I forgot) image. I've tried all kinds of file formats (TIFF, PDF, PNG, SVG). Always just that short message, that does not really give any clue as to what exactly went wrong. I'm extremely dissatisfied with this.

We support Adobe Sign and one of our end user is integration an application with Adobe Sign which need an integration key with certain scope. The issue is she cannot login to the service account which she will use as their sender account and this is where she will generate the key.   Since we are trying to figure out on how she can login to the account, is it possibloe what we can generate the integration key on behalf of that service account and just transfer it?. Please advise. Thank you/

We need to send agreement for approval. Before sending it to sign.Learn how to send a document through an approval process. In this example, see how to send a hiring contract through HR, a potential employee, and the hiring manager. The approver role works well for situations where someone needs to “okay” a document before it’s sent off to the signer.https://experienceleague.adobe.com/en/docs/document-cloud-learn/sign-learning-hub/advanced-tasks/advanced-tasks-sending/add-an-approver some thing like this VIa APi.

Hello! We recently implemented Adobe Sign for Salesforce (SF.com). Everything seems to be working for sending Sign agreements to SF.com based contacts. However, we are not able to identify means by which to send Sign agreements via SMS within the SF.com environment. As an aside, sending via SMS seems to work just fine in the native Adobe Sign portal. Can anyone provide guidance as to whether this feature is supported, and if so, what settings within Adobe Sign for Salesforce need be enabled? Thank you!

Hi all, I have a problem with adobe sign component on power automate:This is my flow:1.Create an agreement from an uploaded document and send for signatureParticipant Email: abc@gmail.comSignature Type: ESIGNParticipant Role: SIGNERParticipant Order: 12. Pause 10 seconds3.Retrieve the Signing URL4. Send email v2Reciepent: def@gmail.comBody: url link from step 3. The flow works and the email def@gmail receive email with url link to the signing document. What is strange here is that with the email def@gmail.com, i can still sign the document. I think its a bug because i have set up the email with the signning rights at step 1: abc@gmail.comIs that  a bug?   

I have been sent an acrobat sign from a big company.  I'm sure they have an account. When I go to the link I get this message I have to sign in for my identity.   Then once I do, it tells me my trial has ended and the only thing I can do is subscribe. Therefore I cannot sign the form they have sent over.     What can I do?  See screenshots.

When signing with the new Adobe Sign 'experience'  in a template, only the E-Signature will be displayed by default, without an email address.How can I change this?

Hi! Anyone else having issues signing documents after the update?I get a message: "Failed to get signing URL."

The Oauth2.0 for adobe sign returns a response like the title. Even the sample URL given in the documentation returns the same response.  SAMPLE URL -https://ims-na1.adobelogin.com/ims/authorize/v2?client_id=135c20864fbfb26a46522aa2433b&code_challenge=c9vBtg5G7DupTxSYODrpd2LpBeECiSTTQtQclGNMklM&code_challenge_method=S256&redirect_uri=https://www.myapp.com/OAuth/callback&scope=openid,creative_sdk&state=90cff02f-da33-46ec-985c-1f5cf2f9644a&response_type=code  

Hi all,I am trying to figure out how to counter sign documents that have now been signed by customers. Is this something i have to set up before i send the document for signing or can i do it after?Thanks

Can an Adobe Sign e-signature request be sent as a mobile "sms text message" by using a phone #?  Just in case someone doesn't have internet access, an email address, or space on their phone to download the Adobe Sign App

Hi, I have a Federated Login with my company Kyndryl Solutions Pvt Ltd. I was able to use the Adobe standard DC prior to formatting my PC. Post Re install its not allowing me to Sign IN. I am getting the following error :You do not have access to this service. Contact your IT administrator to gain access or sign in with an Adobe ID. I need some help please at the earliest. More details I can supply if you need. 

I need to add two check boxes to my document, one to "accept" certain conditions before the reader can view the document. For some reason, I can't figure out how to do this. I would be happy to pay somebody to help me solve this problem.