Adobe Acrobat Sign

Hi,What do I need to do in order to configure our account to be able to authenticate server to server. I need to upload an unsigned document from a server with no interaction from a user.  I do have an account and an API application in https://secure.na4.adobesign.com/.  From what I understand I also have to configure a project in https://developer.adobe.com/console , but I have no access to Adobe Acrobat Sign in the console. Any guidence would be greatly appreciated.

I have inherited a Salesforce and Adobe Echosign implementation. We are trying to use the host signature option as we would like the client to sign using one of our salesmen's iPads having first created the Agreement as normal within Salesforce. The logged in user can create an agreement, but when they try to Send the the agreement for signature (i.e. generate the document on screen to sign it)  we get the following message"You are currently logged in as Logged in User Name. In order to view your document, please logout of this account."If we log in as a different user, navigate to the Account and Agreement a different user can then Send the document ok. So, this seems like it's a permission issue but we can't find an EchoSign configuration option to restrict it in this way. It's as though there is a rule which say the Account owner, cannot host a signature, but an alternative user can?

the message appears: "Your account has been disabled. Please contact your support staff." how can I activate again? Thank you.

We would like to use Adobe Sign to collect missing information on a mostly pre-filled log (see attached example), but it is important to be able to tell who filled in the fields that were initially missing/blank after the form has been completed/signed. When you open up the signed/completed document in Adobe, it is not clear which fields were pre-filled in the form and which were filled in by the person who signed it. The audit report from Adobe Sign only includes details about when the document was emailed to someone and then when it was signed/completed, but we need an easy way to be able to tell what was prefilled and what was completed once it was sent for review/signature. Does anyone know if this is possible at all? Note: We are not just able to assume which fields were filled in using Adobe Sign based on the differences in the text font/sizes - this is for clinical research so we must have an official, Part 11-compliant way to show where the source for this information

Hello, when I route this particular form I consistently get errors with my fields that have mathmatical functions in them.  I have to go through each field before I can send the form on for signature.  Is this the way it is supposed to be?  Is there a way around it?  Thank you! 

Hello,  I have recently been trying to download and install the Adobe Sign for SharePoint, however when following the installation steps on the Adobe website, the link it gives me for Adobe Sign comes up with a 404 error. The application also does not appear to show in the SharePoint Appstore either.  Is this feature still available in the UK? If so how do I enable it for the company SharePoint? Note: We do have multiple Acrobat Pro licences.   

For whatever reason, I have attempted signing a document multiple times over the past week and I keep getting reminders to sign it. I have tried downloading the PDF after signing to print the document, but then it doesn't show my signature. My husband was sent the same document and has already signed it and it shows his signature but not mine. The document always shows that all required fields have been completed after I hit the " FINISH" button. So I don't know what the problem could be.

E-sign is not available do we know when it will be available again. I use this frequently 

I'm in the IT department at my org. A user sends docs via Adobe Acrobat Sign to a frequent external volunteer who does not have an account, and they have to create their signature new each time.  Testing this out myself using external Gmail accounts, one gmail account allows me to save my signature and apply it the next time I open an agreement, and one account does not have the checkbox to save (see screenshot). Both are opened via Gmail app on Android. To my knowledge neither of these accounts has an Adobe account associated with it.  Does anyone know how to ensure a frequent recipient can save their signature and initials for easier use? It would be best if they did not have to create an Adobe account to do this.  Thank you!

Hi there,    I've been trying to add details to a contract and it normally has three tabs to add dates and names etc. However, it is only allowing me to fill in two. I have been unable to find a way to delete the document I have been working on aswell and it is sitting in the waiting for you section on Adobe. Please could you help me with this.    Many thanks,    Stefanie 

We have an form that includes having people enter a date for the beginning of a two week time period and then autofills the rest of the two weeks.  No problem.  Some people enter only the Month and day and it formats nicely in the form. When we use that filled out form to get the signatures in Sign, we get an error messge. The date reverts back to what they typed in (mm/dd) for the default value instead of the formatted date (mm/dd/yy) which shows up on the form. (See attached) Am I doing something wrong? Can I get Sign to use only the formatted value rather than the default value the person enters? Or do I have to change it every time?  Thanks.

I've followed the documents to creating and sending an agreement. I can upload a Transient document, create an agreement with this, set as DRAFT. I then add fields using the PUT.  I've worked out that the SIGNATURE field requires an assignee id otherwise it doesn't work.I can only get this if I create the agreement as AUTHORING, then download the agreement data. OK, I do this and now I can add the signature block. But changing state to IN_PROCESS now results in error DOCUMENT_NOT_AVAILABLE. Do I really have to make a total of five or six API calls to create one agreement???? DocuSign is a single API call by comparison.

HiI have been sending documents for signature and they have been coming back fine.  Signed with date stamp and time.  However, on the odd ocassion, they come back with the signature only.  The Audit Report clearly shows the date stamp and time.Please help.  Need this information for the Complicance Team. Please see example below. Thank you   

ICU Locale Format is not usable in salesforce as Adobe Sign apex classes are below 45 API version.The current version of classes, triggers and Visualforce pages as of Adobe Sign version 25.2.1 is still at API version 42. Untill these elements are updated to version 45 or above we cannot enable the ICU Locale Format in Salesforce. Please update.

When I send out a pdf with Adobe Sign to myself and the client, it says a copy has been sent to me at an email address that is a former employment email and no longer exists. When I go to my inbox to sign the pdf, the Adobe Sign email also says this document is from myself and shows the wrong email address. When I go to Adobe Sign, the account holder and adobe CC is using the correct email but the Adobe Sign system is somehow tied to my former work email. How do i fix this?? 

Hello,I am getting an error while trying to generate an agreement in Salesforce with only one specific user. The error is the following : null : 403 : {"code":"PERMISSION_DENIED","message":"You can only request signatures using workflows."} I thought it is related to permissions or related to user profile, but I am able to generate the same agreement for another user with same profile and permission sets.Could you please help me find a solution ?Thanks

I began by creating a form in Microsoft Word, which I then used the "Prep Form" tool in Acrobat Pro to make into a fillable form. I brought that form into Acrobat online to create an e-sign template where I could assign fields to "prefill" and "signer." All looked well in the template but as soon as I use the template to test sending it to be filled out and signed, the assigned fields are fillable by anyone in the prefill stage, even though I had assigned them to the "signer."  I am sure there's some small setting or step I'm missing, but having spent literal hours on it now...I'm calling out for help!  Thanks in advance! Kelly

Hi,I need to edit some wording on an existing web form. But it seems I cannot change background text, so I need to recreate the form and upload as a "new" agreement. But doing that I will loose the existing URL. Is there any way to replace a form and retain the existing URL? Grateful if someone has a work around. Thanks.

Good morning, Is there a way to delete email addresses in the autofill/suggestion list in request e-signauture? There is no "x" behind the email address nor can I find a place to clear the recent list.  Thank you.   

I'm frustrated to tears. My company is switching over to Adobe. I've gone thru and added all of our forms, made them into templates, populated all the right fields to where they need to go, made sure every fiels has the ssme person that needs to fill oit thr right fields. I've luckily sent tests to myself of the forms that need to be filled out (such as an application) before sending to employees. Any time I try sending it, the form only sends for signatures. All the fields I've painstakingly populated are gone. Why isn't the template fillable when I send it?! I've scoured the Adobe help section and can't figure it out. PLEASE HELP ME!!!!

I have an agreement which goes out to 4 Signers, each Signer must Sign at least one required Signture box. This works perfectly.If a Signer does not sign one of the non required Signature boxes, even though they have signed the required Signature box, the agreement passes on to the subsequent signers and gets them to sign their copies as part of the normal process and even shows that all Signers have signed the agreement in the Activity logs, but the Recipients only shows as 3 completed and the Completed trigger does not happen in Power Automate. 

It doesn't happen everytime... but very often, I receive this message in Conga Composer:"Error While contacting Adobe Sign Servers" I cleared the cookies, closed the browser, and even restarted my computer... But it keeps showing up. The agreement is generated, but Conga doesn't move to Adobe by itself and the File is not uploaded either...

Under the "Manage" / "All shared agrrements" option a table is displayed with Recipients listed. What is currently displayed for this field is the name the user uses to sign an agreement. Is there a way to modify this view so that the user email address is displayed instead or additionally?  A user's email is a very unique identifier... where what folks use as a signature is highly variable.

In our organisation we send a "contract cover sheet" to our signatory which has risk information about what they are signing. Is there a way of sending this to a signatory privately when we are sending out a contract to multiple parties? We have been copying and pasting the information in to the private message function however this can make it difficult to read. 

The Canadian branch of my organizition has 10 - 14 customer-facing employees who need to be able to send an e-sign document to English-speaking and French-speaking customers using either the English document template or French document template.  The Acrobat Pro for teams - Business subscription shows as having the functionality we need (see below), but the admin interface for my free trial doesn't match what the Adobe site or Microsoft Copilot's instructions say: Form must have a "File Attachment" field no matter who sends it The signing experience must be able to be set as English or French This doesn't appear to be an option when using/sending a template, but I was able to get the result I wanted by changing my Adobe account language The templates must be shareable with team so any member can send and all functionality needs to be preserved Ability to transfer Admin role, if necessary Preferably, ability to transfer the 2 templates created with an Adobe Pro individu