Bug Reports

InDesign 19.4Mac OS 12.4 When using a the "Share for Review" for an .indd document (that's also part of an .indd book) containing multiple links to other PDFs, the link is not being retained. It creates a link, but then it vanishes and doesn't give the "Update Content" option when new changes have been made.  It should be maintaining the link so "Update Content" can be selected as changes are made without creating an all new link each time. 

I have been experiencing sync issues with my CC Libraries. I have tried all the help from Abobe website support nothing helps at all. This is the first time I have had this issue.  

After a horrible experience this morning trying to find a fix for the "Something went wrong initializing Creative Cloud Libraries" issue and finally reconnecting... I now notice that all my CC Libraries panel settings have been reset, AND the thumbnails no longer support transparency. This is particularly concerning when assets have a white color fill because the thumbnail just appears as a blank white box, instead of showing the graphic over a mid-gray background. Please bring back transparency in the CC Libraries panel thumbnails!

I'm not sure when this update or bug occured, but Adobe library asset previews are almost useless for white graphics now that the asset's underlying white artboard is always rendered in the side panel. Reaching for one of 10 different white logos or avatars is guesswork at best. As a long time Adobe CC Libraries truther, this has not always been the case and it's extremely frustrating not to be able to clearly see what asset I would have otherwise been able to quickly snag. I use Illustrator 2024 (28.5) the most, but this is occuring on all of my (up to date) Adobe software.MBP 2021 M1 Max, 64GB, 2TB SSD I've tried some of the "workarounds" to click in and "edit" or re-save the assets or change the transparency grid but those obviously do not work. I love Adobe Libraries and trying to convince coworkers to adopt this great workflow while this glaring issue persists is almost impossible. Fix this please!

I have had this problem for months now and am finally to the point where I might get a new PC because I can't find a fix. I have tried all the suggested work arounds and nothing has worked. I have tried the more information on solutuions multiple times and all the suggested fixes on youtube and have had no success. I have downloaded and reinstalled everything and it worked for about 5 mins then it disappeared and went back to the error screen. It does not matter the program I open the libraries in the all show the same error. This issue popped up out of no where in March.  My PC is an older gaming PC but everything should be up to date enough for the adobe services.  Below are most of the fixes I triedhttps://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html?mv=product&mv2=accc  https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

Hi, We have been experiencing an issue with CC Libraries that seems to have coincided with the latest CC Library update (4.5). Our business uses InDesign 2015 (due to the workflow system that we are using), and recently we are not able to use the CC Libraries panel in InDesign - the panel can be displayed, however it is completely blank and isn't functional. Newer versions of InDesign don't appear to be displaying the same issue however - the CC Libraries panel appears ok there (InDesign 2021 and 2022). So issue seems to be limited to 2015. Some users in the business who are not experiencing this issue have an older version of CC Library installed (likely they haven't updated Creative Cloud recently). This appears to be a bug introduced with CC Library 4.5 that affects older versions of InDesign. Any help would be much appreciated. Thanks,Scott

Why is there no local database version? In fact, CC libraries are basically not used.It is very inconvenient to turn on the document to open the file every time the panel is turned off and get the file. There should be a local library panel. You can add all the library files here, but you do n’t need to keep the link. When you need it, choose a certain one to choose a certain one. Just a library.CC libraries do not have to be because I always feel that it needs to be connected to the network, affecting my software speed.

When you go to the search feature and enter information (Ie. My libraires are set up by Pantone color number). When i go to search a number to see how many swatches of that same color i have it tells me none! When i know for a fact there are many in there. Please have this fixed ASAP or maybe someone can help me fix this with a temporary fix. This is a daily use for me working for a print company. 

Link to original posthttps://community.adobe.com/t5/illustrator-discussions/why-does-the-renamed-asset-not-change-link-name-in-the-cloud-link/m-p/14651859#M409045 Greetings,I dragged objects into the Library window to create a graphic asset in Illustrator and it's given a default name of "Artwork 1". I then renamed the file to "rename-test" and then dragged it into both an InDesign file and a blank illustrator file, and I noticed that the listed name says "rename-test" in the Libraries window in both apps, but the actual link name is still listed as "Artwork 1.ai". Why doesn't it show up as "rename-test.ai" in the Link window? Thanks for your help on this.Ai Screenshot showing default name in Library window as "Artwork 1.ai"  Ai screenshot showing renamed file  InDesign screenshot showing the actual link is still listed as "Artwork 1.ai", but file in Library window says "rename-test"   

To keep color consistent between projects, the colors in a CC Library need to have a profile attached. Now they are just numbers and give a different color impression in documents with different color profiles. Suppose you are a company famous for soft drinks with a red brand colour. You want that color consistently represented on web, tv, print, film, packaging. The current CC library color will give a different result for all these representations of the brand color. I mentioned this many years ago at UserVoice, but see it now listed as an Idea.  This is not an Idea, it is a BUG. https://community.adobe.com/t5/adobe-collaboration-experiences-ideas/colors-are-not-color-managed-in-cc-libraries/idi-p/14212625        

I opened the Libraries hoping that the problem was finally solved, but it's sadly not. I'm attaching two screenshots with the vector I uploaded a few moments ago. This also happens with old files that I already have in my library for more than two years... Eveything is broken, it's a hit and miss... Examples:Left: Vectors, no background. Transparency grid to show it (Shift+Cmd+D).Right: Library panel with the same vectors with that white background that I never added.

After my last update. Whenever I open an asset from the library and modify and save, it becomes unusable and damged in the library with the cc icon instead of the original thumbnail.  

If I insert a Cloud file layer into a Photoshop file, and then right click layer> Replace Contents, although it seems all of my Library files are available, they show up jumbled together under a group titled "Graphics" (which doesn't otherwise exist as a group in my Library files). My Group organisation of my files is disrupted. Is there any way to fix this? The same happens if I right click layer> Relink to Library Graphic. 

I have a set of flourishes which are black on transparent. In the Library panel, they are almost impossible to view because the default background is dark grey. I don't want to change the whole UI of Illustrator just to see library items. Please provide a more sensible default background color for handling transparency. Ideally, a toggle between white and black would be most useful.

I've seen that the CC Libraries panel not loading has been a bug that has been around for quite some time. And I've seen messages that it's supposed to be fixed. It's not. More often than not, this panel stays empty when ID opens on my second monitor. Closing the panel and reopening doesn't fix this, only logging out of Adobe CC completely, which is VERY annoying as I have to close ALL my work just to load my libraries in ID. I don't have this problem if I use my built-in macbook screen. In AI and PS I do not have this issue and the Libraries panels work just fine in those programs.

I use libraries a lot for networked assets and libraries across my team, and the cloud keeps failing to inialise for InDesign or Illustrator, but will then work on every second day, or always on Photoshop. Restarting doesn't help, and in an enterprise system we can't edit, delete or reset user app data directly. I don't understand why the Cloud won't initialise for various programs on different days. It didn't used to do this until recent updates, but I can't say which because it works every few days.

Illustrator's Library Panel has a hiccup and not showing all assets in Library.Attached is what I am seeing in Illustrator v28.3 (right of image) vs Photoshop v25.6 (left).  As you can see some assets like colors and elements are not showing up altogether.I have tried fully logging out of CC and back in.

I rely on these libraries to get colors for each client quickly into new layouts for InDesign and Illustrator. Can we fix this? Started happening maybe a month ago for me. Right now colors appear in InDesign library but not in Illustrator. I'm on a Mac - OS 12.7.4

I have a few notes for feedback for the product team to consider. TLDR:1) Libraries are stuck on the account they were created on, and don't move with the account if it is transferred to a team account.2) Need to switch accounts between accessing the library and working on the assets -- this is a pain.3) Sending a copied invite link to the library creates a copy of the library and not a synced instance of the library.4) Library is struggling to load in the webapp5) Switching accounts/profiles could be easier. Background:I have a CC asset library to share amongst other designers across a few teams I collaborate with. It is important to that this library can remain synced among all the members. However, when my account want moved to a team account, this library didn't move over to the team account and working with support, it doesn't seem like it's able to be moved (though it previously moved from a previous team account to my personal and did not do so for one of my team member). I

Dear AdobeThere is a bug in the QR-Code-Tool. If you do Visitcard and type Text with "ü", "ä" or "ö" like in EU used it occured a bug if you scan the Vcard-QR-code with the camera or a QR-Code-Reader-App. On iOS its all perfect but on android it bugs. Our customers have some problems with that.Problem: The vcard-Tool runs on version 2.1 (no support to ä, ö, ü)Solution: Update on version 3.0 (does support the ä, ö, ü)It would be very nice if you can update that Tool. Please check the case.Kind regards

In Illustrator, the Library window fails to load the majority of assets in most of my libraries.I've found that forcing a refresh fixes it but it's cumbersome and sometimes doesn't work.Refresh methods:- In the LIbrary window, navigate the the "All Library" page. Close Illustrator and reopen.- In Adobe Cloud, in the Library that isn't loading. Double click on an Asset to open it in Illustrator.- Logout-Login of Adobe Sometimes none of these would "refreshes" would work and I'm stuck waiting/trying again. Note: "Libraries sync error: Creative Cloud services are blocked. Please check your Firewall settings" does appear sometimes when I'm having Library issues. The IT department hasn't changed anything with the firewall compare to when this message didn't appear. (aka: When Libraries were working.)

Hi everyone, I wanted to bring up a new bug my team and I are experiencing with Adobe CC Libraries syncing. Previously, everything was working fine, but recently we've encountered a problem where the libraries have stopped appearing within the Adobe programs. Interestingly, I can still see the libraries within my Creative Cloud app on the desktop and access them online, but they're just not appearing within the programs themselves. We've tried troubleshooting by removing and reinviting team members, but unfortunately, that hasn't resolved the issue. Even the classic restart didn't help. Has anyone else encountered a similar problem? If so, were you able to find a solution? Any insights or suggestions would be greatly appreciated. Thanks in advance for your help!

So, 25.5.1 fixed the library issue, but with 25.6 we are right back to where we were so I am postingagain in hope of someone having a solution: With the new update something has happened with the library.Before this update, PS would open the last library used and would do so every time, but now it opens the overview of all libraries and you have to chose the one you want. No big thing, but would love to be able to have one library be the main one (as it has been like since it came).Main issue is this:All graphics added before this update works like they should, but things made after the new update works for about 5-10 minutes before we no longer can Place items from library.If we right click the graphics wanted and "place layers" nothing happens and there is a creative cloud logo instead of graphic "logo" like before. I've attacthed screenshots of how it looks like in both creative cloud desktop app and in photoshop libraries. As you can see Test 2 is the newly added and works lik

I'm having and issue where I have a bunch of brand assets saved in a CC Library (logo variations and colours), but evey time I go to use one of the logo files in InDesign the link is imediately broken. I log into CC Libraries through the browser and all the files are there, so I don't know why the links keep breaking. File type is typically .ai if that makes a difference 

I am having issues authorizing my computer for Adobe Digital Editions. I have tried the desktop version and iPad version of ADE and both keep giving me the error message of, "Connection Error, Digital Editions could not connect to the activation server. Please make sure you are connected to the internet." I have tried selecting the option, " I want to authorize my computer without an ID" and still nothing.  I was told by Adobe support, "checked for Digital Editions but it seems the app is not shown as an option so you may please select the Creative Cloud option and submit your feedback. User Voice- https://helpx.adobe.com/x-productkb/global/how-to-user-voice.htmlWish form- https://www.adobe.com/products/wishform.htmlThese two forms are monitored directly by our engineers from the Product team so you would be able to share your thoughts with the correct department.