Bug Reports

Hallo geschätzte Community,Ich habe gestern ein Credit-Pack mit 16 Credits gekauft, um Stockmedien zu lizenzieren.Sobald ich jedoch auf den Button „Lizenz kaufen“ klicke, funktioniert dieser nicht, und ich erhalte die Fehlermeldung: „Sie können dieses Stockmedium nicht lizenzieren.“Der Chat-Support hilft mir leider nicht weiter. Statt den Fehler zu beheben, versuchen die Mitarbeiter mir ständig zusätzliche Produkte zu verkaufen oder verlassen einfach den Chat, ohne mir eine Antwort zu geben.Kann mir bitte jemand weiterhelfen oder mir eine zuverlässige Supportstelle empfehlen?Vielen Dank im Voraus!Beste Grüße,Daniel 

Hallo, ich habe das Problem, dass immer mal wieder (meist wenn ich das Passwort geändert habe) meine Credits im Stockkontingent auf 0 springen.Die IT meiner Firma hat ein Abo laufen (welches auf jeden Fall noch gültig ist) und eigentlich sollte hier noch Kontingent sein. Mir ist das schon ein paar Mal passiert und normalerweise tauchen die Credits irgendwann von alleine wieder auf. Aber jetzt gerade müsste ich für einen Job dringend Bilder kaufen und es nervt. 😞Hat jemand dieses Problem auch schon gehabt? Gibt es eine Lösung?Ich habe mich ab- und angemeldet, den Cache geleert und die IT kann auch nichts tun, da das Abo angezeigt wird.LG und Danke für Ideen.   

Hello,  Je souhaite depuis 7 jours annuler mon abonnement adobe Stock qui est actuellement en période d'essai jusqu'au 18.12.  Or il m'est impossible de puis 7 jours d'accéder à la page me permettant de le faire , une fenêtre apparaît quand je vais ici ,https://account.adobe.com/plans?cfredirect&lang=fr  m'indiquant : Impossible de charger les donnéesUne erreur s’est produite. Veuillez réessayer.Ce n'est pas normal car cela m'empêche d'annuler ma période d'essai avant d'être facturée pour un service que je ne veux pas. SVP, pourriez-vous m'aider!! ?? Je ne veux pas de ce service, et je ne peux l'annuler, j'ai l'impression d'avoir un couteau sous la gorge,  m'obligeant quoi qu'il en soit à payer sans que je puisse annuler le service à temps. C'est totalement injuste. J'ai appelé le service client : 01-7123-0196 (france) mais la oîte vocale me dit qu'il y a un problème et je n'arrive à parler à aucun agent. Je fais les choses comme il

Hello community.  I have just purchased a premium subscription on adobe stock but I still cannot download/license an asset . it keeps on telling me this asset cannot be licensed. anyone can help me with this please ?

 I have accidentally licensed an image I don't need. How do I undo this and get the credit back?It is file # 290158639 (Two people working together with laptop and phone) 

Dear Adobe Stock Team. Hello, I am the author of your Adobe Stock application. More than 800 images have already been moderated. But there was only one sale. I wanted to show my work to friends to get comments to improve my images, but the link from my profile shows nothing. It seems that prospective buyers just don't see my profile either. Please help me figure out this problem. 

Dear Adobe Team, In my capacity at my company, I purchased a stock video (https://stock.adobe.com/de/video/pink-code-lines-animation-over-dark-background-with-blue-light-effects/938718406?prev_url=detail&asset_id=938718406&token_type=bearer&expires_in=86399) with our credits. I downloaded it from multiple browsers and am running a very capable machine. However, the .mov file is broken. Could you please fix it or refund the credits? Thanks a lot in advance!

I recently downloaded a higher-resolution version of image ID 88822875, and upon closer inspection, I noticed that the image was generated by artificial intelligence. Specifically, the man in the image appears to be missing a nose.Could you please advise on how I can proceed with a complaint or request a resolution regarding this issue? I was not aware of this anomaly until after downloading the higher-resolution version, and I am concerned about the quality and accuracy of the image.Thank you for your assistance.

This image is AI, but isn't marked as such.  It also claims that it is vector, and it is not.  (It's an image of a skull with flowers.) When I open up the vector file, it's just a jpeg inserted into a vector file, and the file name shows that it was created with Leonardo Diffusion XL.

I have tried downloading several audio file previews over several days and each time I get an error message that reads "For some reason, this action cannot be completed. Please try again shortly."  I am on Windows 11 and am using Microsoft Edge for Business Version 131.0.2903.63 (Official build) (64-bit).    

I want to report contributors that have a high volume portfolio that are mostly filled with AI-generated images, but no 'AI-generated' tag.They also spamming similar images with the same theme and low quality. 209215599 CreativeDesigns211376986 dejanira211207623 Romana Rupa211061535 Fariha's Design211487226 CreativeDesignStudio210460906 VectBoxhere are the example images :===================================================================================================================================================================================================For contributor 209215599 CreativeDesigns 1. image id 873662525  2. image id 873662566 3. image id 873662293 4. image id 873587628  5. image id 873587653  ==============================================================================================================================================================================================

I want to report this contributor, who has mostly filled it with AI-generated images but no 'AI-generated' tag.He also spamming similar images with the same theme and low quality. 211722085    Aidesignhub here are the example images :1. Image ID 8856437432. Image id 8857230663. image id 8857232074. image id 8825068475. Image id 885643991  6. Similar images  

This pop-up appears with every Adobe Stock image I select. It blocks part of the image so I can't see it and there appears to be no way to close it. I've listed this as a Bug because it can't be turned off — either permanently (preferred) or per image.     Jane Community Expert    

I want to report contributors that have a high volume portfolio that are mostly filled with AI-generated images, but no 'AI-generated' tag.They also spamming similar images with the same theme and low quality. 211939079 Ishraq212131282 Pierre210306266 Samad209621162 Fatin211400896 Mustain here are the example images :===================================================================================================================================================================================================For contributor 211939079 Ishraq 1. image id 878438418  2. image id 763378257 3. image id 1009800280 4. image id 1075626091 5. image id 763378224 ===================================================================================================================================================================================================For contributor 212131282 Pierre 1. image id

Asset: 344201798 and the corresponding assets on the same profile all lable themselves as vector files. But when you download them they are just flatten JPEGS. I did try a couple of times to be sure I was selecting AI/EPS, and each time I got nothing.Any assistance on how to report those assets that are labeled incorrect? I do run across it quite a bit.Thank you!

Hello, I downloaded a RGB image template that should be in color, but I can't get it to "appear" as a color image. I already confirmed it is in RGB color mode and the RGB Channels (Ctrl + 2) are visible.  Can anything be done to obtain the color image? Thanks! AdobeStock_1075046892.PSDT 

I want to report contributors that have a high volume portfolio that are mostly filled with AI-generated images, but no 'AI-generated' tag.They also spamming similar images with the same theme and low quality. 211805893 mobarok8888211210708 Shajamalhere are the example images :============================================================For contributor 211805893 mobarok88881. image id 810074524  2. image id 810074788  3. image id 1025567463  4. image id 821793991  5. image id 821789674 ============================================================For contributor 211210708 Shajamal 1. image id 952715507  2. image id 932193114  3. image id 919660124  4. image id 919660390  5. image id 1013844754   

Trotz das ich bereits dreimal am Support geschrieben habe, kommt das gleiche Problem - welches wohl auf irgendein Systemfehler hindeutet, aber seitens Supports einfach nicht geklärt wird. Klar. Ich könnte schweigen. Und glücklich davon profitieren. Bis dann in einem Jahr Adobe den Fehler doch noch selber bemerkt und bei mir berechtigterweise anklopfen würde. *seufz*. Und trotz dass ich dem Support per Mail und per Chat geschrieben habe und versucht habe, das Problem zu schildern, kommt das gleiche Ergebnis:Ich habe kein Abo bei Adobe Stock und könne daher keine Credits erhalten oder verwenden. Doof nur, dass ich Credits erhalte und verwenden kann!  Aber irgendwie wird das nicht richtig wahrgenommen.Ich weiss echt nicht, wie ich weiter vorgehen soll. Ich kann dem Support noch so oft schreiben, dass ich trotz dessen, dass ich angeblich kein Abo habe icha) monatlich credits erhalteb) monatlich credits ausgeben könnte (getestet)c) kein Abo abschliessen kann, weil a

Hi, I have the same problem. I am not able to download the audio files. This is the first time I am downloading an audio file. There is no problem with downloading images and videos. I had contacted twitter adobe support and care, and they gave me adobe support link to get help. looking forward to your helpThanking you,Yours sincerelyBenezer Latheef

Hi all,I can't download music from AdobeStock.. No problem with downloading images and videos. Any clue why and how to fix it?

Hello,I canceled my subscription, but you still tried to charge me. Cancel my plan now.

I want to report contributor that have a high volume portfolio that is mostly filled with AI-generated images, but no 'AI-generated' tag.He/She also spamming similar images with the same theme. 211057452 USAMAhere are the example images :1. image id 688763510 2. image id 688763499 3. image id 749493494 4. image id 749502842  5. image id 749498209 

I am trying to cancel my free trial of Adobe Stock but I keep getting an error message. My free trial lasts through November 22, 2024, so there should be no reason why I cannot cancel it today.

Adobe stock is included in my current plan but when I try to download a template to use it asks me to do a free trial and sign up for another plan when I should already be able to use it. Can anyone assist me in this issue? 

Hi, recently, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from the Adobe stock; we have never had this error before, it has just been a couple of days since we got this error. The available stock quota is "Unlimited Images". Please help us out here, thank you.