Bug Reports

I need accurate information regarding the rejection of a set of photos where the reason for rejection is quality. What exactly does that mean on this set of photos so I know what I need to fix?

Hola, es la primera vez que interactúo aquí, pero quisiera saber si alguien me puede ayudar a comprender o saber si esto solo me pasa a mí. Para dar un poco de contexto: en febrero decidí adquirir la prueba gratuita de Adobe Creative Cloud, y luego realicé el primer pago en marzo. Sin embargo, no entiendo si me están haciendo dos cobros o si es uno solo que incluye Adobe Stock, ya que en ningún momento decidí, quise o contraté ese plan de Adobe. ¿Alguien podría ayudarme, por favor? Hello, this is my first time posting here, but I was hoping someone could help me understand this situation or let me know if this has happened to anyone else. To give a bit of context: in February, I decided to start the free trial for Adobe Creative Cloud, and then I made my first payment in March. However, I don’t understand if I'm being charged twice or if it’s a single charge that includes Adobe Stock — because at no point did I choose, want, or sign up for that Adobe plan. Could someone please hel

The word "Ranvier-Schnürrling" ist spelled wrong. The L is wrong. The word ist "Ranvier-Schnürring". Can I get a corrected file?Thanks for an answer.

I'm sick of seeing these lazily generated assets all over the site, if Adobe doesn't plan on doing more to separate them then we at least need better tools to report AI users who upload their images pretending they aren't generated assets. The asset that lead me to this post was this https://stock.adobe.com/uk/video/retro-cozy-pixel-art-arcade-with-animated-video-game-cabinets-on-rainy-night-lofi-pixelart-arcade-w-vintage-machines-looping-background-wallpaper-vtuber-steamer-backdrop-seamless-loop/649889190 An AI generated video improperly tagged — something we're going to see a lot more of and need a reliable way to counter. The author of this video, https://stock.adobe.com/uk/contributor/211105496/tj-barnwell, seems to tag most of his work as AI unless it seems like it could be somewhat ambiguous, seems as if they're pretending they're the actual creator of the asset if it seems remotely reasonable. I've had enough of this, if something isn't done about this soon I'm di

I keep coming acroos bad quality stock on Adobe. The preview image is not always clear enough to identify a bad quality vector / misleading stock details. This is very frustrating, as I end up with files I cannot use but have still spent credits on them. Without a way of reporting poor quality files, there is no way to prevent other users from following the same path and end up with unusable stock.  Please enable an option to report poor quality stock. In the meantime, I would like to report the following two files:ID: 1387218524 (and potentially the series as they all look poorly live traced)ID: 764016529

Olá, gostaria de cancelar a minha avaliação gratuita da adobe stock, e sigo os passos todos e dá-me erro. Alguém me consegue ajudar? Obrigada

Hi everyone, especially the guys at Adobe, I'm a creative cloud monthly subscriber and I've signed up for the regular Adobe emails. Over the last few weeks I've received several emails purporting to provide a 'free' Adobe template for one of the Adobe Apps, like Premiere, Illustrator, Photoshop, etc. but when I click the link to download the 'free' template a paid subscription box pops up so I can't download the 'free' template, it's not free, I have to pay for it. Why send emails puporting to have a 'free' template when it is not actually free. Seems a bit unfair and inaccurate. As the screenshots below...   

Hi, I keep getting ai generated images in my results even though I exclude them in filters. I dont know where the issue lies; the creator or adobe. It's costing me an ever increasing amount of time to inspect every picture. There's no simple report button to call out an inncorrect images either.  For instance: https://stock.adobe.com/nl/images/a-kettle-bell-towels-and-a-bottle-of-water-on-a-wooden-gym-floor-in-modern-fitness-center/570161202?prev_url=detail I come across ai images often this is just the first time I'm annoyed enough to make the effort of reporting it. Could this be adressed somehow so I'm able to manage the time, money, effort balance?

Beginning yesterday, I have been unable to download any asset from Adobe Stock. I have an Unlimited plan, have signed out and back in, restared computer... Tried it on different networks. Any help appreciated.Running macOS 15.4

Ärgerlich, möchte ich zurückgeben und erstattet bekommen. Vielen Dank!Bestellnummer AE03702305612CDE

I've purchased marble texture collection (nr 603681032), with "supposted high quality", but when i opened the file ... photos weren't embed, i lost credit ...could i report problematic file? 

I would like to report image AdobeStock_828358129.aiIt is advertised as an AI/EPS and JPEG file type, but upon opening it, it is actually just a jpeg image embedded in illustrator, completly unusble for the purposes I need it for.

Is there any way to get in touch with someone about a spelling error in a video preset? I found the perfect video for an out scene but noticed that the word, "subscribe" was spelled: "subscirbe." If there's anyway to get in contact with someon who can help correct this, it would be much appreciated. Video preset referenced:Title: "Like Comment Subscriber golden text with light effect cinematic Title Background. 4K 3D rendering isolated transparent element for Like Comment Subscribe title intro overlay."Additional info: By: ezstudiophotoSource: Adobe StockAsset ID#: 494142910

100+ Stock assets and 7/8 libraries wiped, including 30-50 licensed videos. Any ideas or restore options? Nothing showing in license History either

Hello im currently facing this issue when trying to download any audio files, i cleared cache, changed browsers, logged in and out with no luck still. my account is for Adobe for Enterprise thank you

I have an Adobe Stock pro plan unlimited adobe stock account. I get the following error when trying to download images. I tried in different browsers and the result is the same. We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support.

I downloaded file 1129340602 and used a credit to do so.  Opened it in Illustrator and it is NOT a vector file.  I see from this forum that this is a common occurance. Not sure why they allow this.  I would like my credit back, please.Thanks  

Subject: Unable to Start Free Trial – Payment IssueDear Adobe Support Team,I am trying to sign up for the free trial of Adobe Stock using my friend's credit card. I have entered all the details correctly, and the card has sufficient balance. However, I keep receiving this error message:"We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."I have verified all the details, but the issue persists. Could you please help me understand why this is happening and how I can successfully activate my free trial?Looking forward to your assistance.

How do I filter the free sound and musik on the adobe stock web page? Inside premiere pro, I can chose the free sounds, but I don't see that possibility on the web site? 

Afternoon, I have an on-going issue with downloading "Stock". I have CC+Stock. When I attempt to download an image I get the following - Does anyone know what is causing this? Thanks in advance.  

Hallo mal in die Firefly Runde,mir sind jetzt schon öffters Bilder mit Darstellungen von Personen begegnet die mehr als 5 Finger an einer Hand besitzen.Beispiel.  Nr. 1288251039Prüft das keiner mehr? Ich hatte mir ein Bild für einen Kunden runtergeladen da hatten die Zähne richtige Brackets drauf. Nr 638875947Sah man erst als es gekauft wurde in der Vergrößerung.Wie so geht das durch die Qualitätssicherung von Adobe? Viele Grüßefantasydet

Hi,  I licensed "Sunset in Torino, Italy with tower. Vector illustration, symbol of Torino city." #928616971. I licensed it with the intent to recolor it and adapt it is a vector illustration, because that is how it was advertised, but the file is really just an image. This is not what I paid for. How do I get a vector?

I downloaded an image that has a spelling mistake in it. How do I return it for a credit?__PRESENT

  

 so help please. the virtual chat isnt helpful.