Bug Reports

Hello, I have been trying to put a video together and after uploading, splitting, etc. it will randomly stop working, load for a bit, then completely stop working for anything - will not load the video bits, will pop up red cloud in top left and red exclamation in top right. This occurs after I have been working on it for 20+ minutes. I have checked my internet, tried different browsers, and every other trouble shooting solution I can find. I have tried all day with no luck. 

hola !! no puedo conectar mi facebook e instagram a adobe , ya vi el video y tampoco resulta .-  me gustaria usar el calendario personal ya que soy creador de contenido y tengo 3 cuentas que llevar .- que solucion me recomiendan .- grs   

The font's I've been using for a while now aren't loading in. The text remains a blank box. It also shows as a generic font in the Brand folder. It makes Express highly unusable. Is this a known issue with a fix? 

My students are building websites with Express. We did a review of their progress and we noticed that for some their custom theme they created is changing the fonts when they publishthe site. I saw a few other people had dealth with this bug in 2023 but not clear response on what the solutuon is. I attached a screenshot of what we see on the editor vs. what the published site looks like.

Ich fürge ein Bild in Adobe Express hinzu aber der Button "in Photoshop bearbeiten" wir nicht angezeigt. Dieser Button habe ich direkt in der Anleitung von Adobe endteckt. Habe die Adobe Creative Cloud. Vielen Dank für die Unterstützung.  Beste Grüße Matthias 

Same issue here.

Dear Adobe Support,I am experiencing persistent issues while using Adobe Express, despite having an active Creative Cloud All Apps subscription.When trying to use two free stock images, I received the following error:"We're sorry, there was an error licensing your stock assets. Please try again in a few minutes." (Original: "Tut uns leid, beim Lizenzieren deiner Stock-Assets ist ein Fehler aufgetreten. Bitte versuche es in einigen Minuten erneut.")In addition to this, I am unable to save my project as a draft. The “Save as draft” function does not work and appears to be affected by the same issue.The browser console shows repeated 503 Service Unavailable errors from spark-content-publish.adobe.io, along with JavaScript exceptions like:TypeError: Cannot perform TypedArray.prototype.slice on a detached ArrayBufferI have attached screenshots showing the error messages and console output for reference.Please let me know how to resolve this issue.Best regards,Olga

Hoje fui obrigada a fazer a atualização do programa. Agora alguns arquivos sumiram. Onde posso localizar. Não gostei da nova versão do app.

If you type in, "woman heinie," it will feature inappropriate content and will not be blocked by Adobe's word filter. I am not going to post an image, for obvious reasons.

I noticed today that if you create a template through share with the document you would like to create a template from open, you have these template options available:However, when you use the 3 dots without opening the file, you have lost the ability to create locks, etc.and you only have the following options:Shouldn't template options be the same in both areas of the app?

Hey everyone, I've never had any issues downloading the Instagram Stories I've designed on Adobe Express but recently I've been getting the download error message below. Strange thing is, other people I've asked for help are able to download this exact file from their laptops. Checked the fonts, layers and resized images (all photos are mine) to ensure the file size isn't too big. Also cleared by cache after checking other discussion threads. Any idea what's wrong?  

数ヶ月前に作成したファイルを開くと一部テキストが消えていましたレイヤーを見ると白いレイヤーがありそれが消えたテキストレイヤーのようですが何をしてもテキストが表示されませんフォントや不透明など見ても問題なさそうです また新しくテキスト作成しようとしてもEnterを押すと消えてしまいますどうしたらいいでしょうか？ 

I've been trying to use the animate a character feature but it doesn't generate anything, whether i record or upload an mp3. pls help.

When exporting a presentation to PDF, lots of visual glitches/disappearing happens with random assets.

I noticed the image I was using has a super agressive issue with colour banding, and I went back to check the image on my computer, and comparing the two is like night and day, it seems like it's trying to compress it but failing really bad. Editing this image is literally the only reason I have paid for Express, and learning that the issue with the image is Express butchering it when I upload has been very unfortunate, so I was wondering if there was any fix or workaround to actually have it turn out well. I've tried on my browser and also in the app and nothing changes between them

I composed my video, all working fine in timeline, I come to export and initially some images show up as they should. They then disappear halfway through a scene and are replaced by a white box. I opened a previous project that I had successfully exported a few months ago, I exported this again today to check if the same thing would happen on exporting this one. There same problem occured with this file which was previously absolutely fine, so the technical issue is therefore at Adobe's end, there is a bug in exporting, but when will it be fixed?

Thank you for making it an obvious choice to move to Canva, because this new Express?? Absolute no

Hey, thanks for ruining about four hours of editing!! In the middle of my edit my ap crashes. I relaunch it and all I get is a screen telling me to update my app. I have no way of getting my previous work now. The photo I was working on I assume is gone. I don't want to upgrade to the new version. I have it on another device and I don't like it. Way too much Ai garbage. I need my old app back! im beyond furious right now! 

Every time I use Adobe Express for video purposes and the footage is 4K shot with iPhone, the app seems to struggle. It's very delayed and crashes and/or suddenly it's trying to recover files. Sometimes while editing a duplicate clip appears on a new layer. I wish the app wasn't so buggy for the amount of ads I get about it.

Adobe Express webpage Link Preview not working in LinkedIn or previewing on profile page. When you go to publish to Linkedin it says password protected webpage, but i have that disabled.  

REVERSE VIDEO OPTION NOT FOUND

Hello, please this new Adobe Express, not user friendly at all. The former interface is more complex for editing and writing, plus the design is unique, but with the new updated version of this app, we find it difficult to ascertain the above receipt.   Please kindly revert the app back to older version or allow user to install the old version of it.   Please!!

Since I updated my Adobe express mobile app, I have lost all my original artwork. The reason for this is that the new version does not support the stickers functionality. My artwork is all about sticker collages. The migration of my files has just sent across still images! And there is no stickers option in the new version. For me this is catastrophic and I am desperate to return to the older version of the app which I can use for my type of work. Please help

My link to Adobe Express for some reason is 404'd. It was working a few weeks ago and now it just doesn't work anymore. I need this to work, as it is part of my grade in in college and I can't simply just "do it again." I'm not using an app, Adobe Express is browser based.Steps to reproduce the issue are click on the link.Expected result = it works.Actual result = it's 404'd abd bricked.

I just presented this to the board for a school project, and now the link isn't working. It isn't just me, I've sent it to others who are getting the same error when they click on the link as well.  This is my link: https://new.express.adobe.com/webpage/57WUbt6jEGM3DAnd the screenshot is the error that comes up.