Bug Reports

 Dear Adobe Express Team, I’d like to report an issue I encountered with the background removal tool. I attempted to remove the background from a clean, high-contrast logo, but the results were unsatisfactory — some background areas remained even though the logo has clearly defined edges. To better illustrate the issue, I’ve attached a comparison image: Left (Before): Output from Adobe Express — background not fully removed. Right (After): Output from Remove.bg — clean and precise background removal. This demonstrates that Adobe Express's background removal algorithm may need improvements, especially when processing logos or stylized graphics. I truly appreciate the platform and hope this feedback contributes to enhancing the background removal feature. Thank you for your time and effort.

Spark Video and Spark Page iOS have now been sunsetted. You can convert your projects to .mp4 through your CC account if you wish to archive the results of those apps.HOWEVER, I've noticed that some of those conversions are not accurate representations of the projects. It seems that the stock library elements seem to translate fine, but any custom image content may be cropped during the conversion.These errors are visible in the CC files (new folder generated) or on download.   As the originally used outputs were just links, it is not possible to show the intended outcome of these Spark Video mp4 autorendered projects.1. Image #1: Shows different generic PNG icons. They should be two different illustrations from the png library with different scales.2. Image #2: Shows custom PNG artwork, cropped incorrectly, and also duplicated in the background (perhaps correctly?)

There is an error in web service ADOBE EXPRESS / Animate-from-audio. When you upload your audio file and you select the generate button, the developing process begins but your request contimues waitting in line for time. Later, your request stops and Webe page answer an error dialoge: We can´t connect with server. tray again later.(Error code: INTERNAL_SERVER_ERROR)It happens from last week.   Versión de la aplicación ****  ADOBE EXPRESS WEB PAGE   https://new.express.adobe.com/home/tools/animate-from-audioVersión de plataforma y sistema operativo  *****  WINDOWS 10 PRO // Several browsers (Opera / Chrome/ Firefox)Pasos básicos para reproducir el problema   **** Generate a new animation cartoon using WEB ADOBE EXPRESS tool / animate fron audio. Select scene and profile. Thus, upload a MP3 audio. Generate it.Resultado esperado y resultado real *** Process is canceled. Tool answers that there is an error. (Error code: INTERNAL_SERVER

I'm creating a greeting card (8.5 x 11 - Letter size) landscape.  Using premium design element "Cow", I've placed in the image, then erased some glintzes.  I dragged the COW to the far right so the only half or the front end was showing in the print aread and then after saving exported as a PDF.  The element is flipped horizontal showing the back end of the cow instead of the front of the cow.I'm using online Adobe Express with a premium account. 

Hello sir, I am facing another issue that whenever I am adding text with any image, some words get automatically double randomly when I single tap for next space selection to write.you should check the adding text option works properly from your sides or not.I record this issue and sending you this video, please see it, when I tap any space near any word , nearby word get automatically double with single tap. I am using updated Adobe express in mobile.Also many fonts become paid and they were free before this updation of app.

HOW COME I CAN EXPORT BLANK DOCUMENTS BUT WHEN I ADD WRITTING OR GRAPHICS TO MY WORK ON ADOBE EXPRESS IT WONT LET ME DOWNLOAD IT, THERE IS NO WAY IN HELL I'D PAY FOR A SERVICE LIKE THIS.

I have made several failed attempts to upload images from my local PC drive into Adobe express. I also attempted copy and paste and that did not work either. I have cleared my cache, logged out of the app and logged back in and none of these have resolved the problem. Uploading images from my local drive previously on Adobe express was quite straightforward so I don't understand why it has become so problematic in the "new" app.

Bonjour, j'espère que vous allez bien, si Dieu le veut. J'aimerais comprendre pourquoi cela m'arrive... Chaque fois que je veux vous montrer une photo ou faire quelque chose, cela se reproduit encore et encore depuis le début au téléphone.

This was briefly fixed, then regressed back to being broken again. The problem is that when you choose an AI "style", the checkmark doesn't close the window, and to get out you lose your text description and have a placeholder, instead of an image. I tried both ways, description first and style first. Same result. It was finally fixed...for about a week, then it regressed back to being broken again.

When I go to search a font (One of the fonts that I've uploaded) it doesn't find it. I'm seeing so many bugs with Express (Spark) recently, I've used it for years but starting to get frustrated. 

Bonjour, Lorsque je suis sur un de mes fichiers, que le sélectionne une image et que je clique sur "recadrage et forme", l'application se ferme systématiquement et ce depuis plusieurs jours. L'app est a jour et j'ai éteint et rallumé mon tel, rien n'y fait.  Quelqu'un pourrait-il m'aider svp ? 

Publish / share pane when working with Webpages moves out of access on Microsoft Edge (doesnt happen in Chrome). Has only happened recently, can you please fix asap. 

This is happening to me both on the android app (latest version) and through chrome on windows. I went to choose a colour from one of my brands in a project and it just kept spinning. No ability to choose a brand. Going to my brands page it prompts me to create a brand. I have 2 brands, both with various assests saved in them which have now gone, right at the point where I had them working perfectly for me. I have not deleted them. I now can't work without them or if I do it would be very slow pulling up my brand boards to manually input colour codes, refind the fonts I even have custom fonts uploaded to one brand )which are thankfully still in the uploaded fonts list)I cannot update the app any, reloading doesn't help neither does refreshing the webpage.   

Bonjourje souhaitais tester adobe express, mais c'est impossible.Cela m'indique connexion interrompue alors que je n'ai aucun problème de connexion internet (j'ai vérifié cela)Je ne peux donc utiliser et tester le produit, je pense donc que je vais simplement rester sur la version gratuite....Cela ne semble pas au point !

Instagram now allows up to 20 pictures but posting throgh Adobe express only allows 10 pictures??!!Not good! Please fix this!!!

Hi,1) I noticed today that QR codes can only be downloaded as PNG, even if I select ‘SVG download’. I guess it's a bug?2) What bothers me even more is that the codes only open the links redirected via an Adobe link. Why is that?Thx!

Hi all - currently running Windows 10 using MS Edge - have not tried Chrome yet but honestly would rather not as I am trying to consolidate platform usage (less context switching).Are the recent AE updates causing lag for things like doing a simple drag the corner of an icon to make it the same length as the dimensions of the asset/workspace?I can barely place an icon and make it the pixel length I require it.Images, Design Assets and photos are all fine, shapes are ok to manipulate but take at least 30 secs before they appear in the workspace following being clicked.Thanks, - Slowing down my work day

not able to download or upload the video file i have edited.

I was using your free version to make YouTube thumbnails. I logged in this morning and had lost much of the ability to edit text and, more importantly, images. I upgraded to the paid version, and that didn't solve it. It looks like I no longer have the ability to replace your stock image with a picture I took to create YouTube thumbnails, and that is a major downgrade. I can still upload the photo I want to use, but it puts it on top of the old photo in a weirdly blocky way. It is also much harder to duplicate the perfectly good thumbnails and simply insert the new picture on the existing format. I am disappointed in your changes.

I keep trying to download my video as an MP4 and all I get is thisI've tried every kind of troubleshooting mentioned in this forum (deleting cache/cookies, using a different browser, using incognito mode, deleting parts of the video to see what the issue could be. I've even tried just pulling a template and trying to download that without editing anything and I still get this message.) I am hoping for a fix for this so I can start downloading my projects. Help! The only animated thing I was able to download successfully is an animated character voiced with a background--but as soon as I try to drop that into a project, I get the error. 

This thing will not allow me to post a communst symbol as my avatar, remove the censors, NOW 

I couldn't download PDF from Adobe Express - the error window with "network unstable" appears, however I could download PNG with no issues.I've tried to save several times, but the result is the same.

VERY poor result. Elements missing, transparent background not respected properly. It's unusable. Very disappointed. Using latest version of Adobe CC.Windows 11 

While completing exports of 1-page infographics for my design client, I noticed that several pages exported without errors but omitted all live pie charts and bar charts from the page. The ONLY solution I found was to export the document as a flattened PNG which is not what I want to do, due to the reduced resolution of the document intended for print. This is strange, as these pages have been through multiple exports and rounds of revision, and have not changed significantly over the course of many weeks. They are only giving me trouble today. This is creating significant headaches for my workflow, as this is a government client with many revisions requested (minute changes to text and placement). Whatever error exists within the original document is "sticky" and carrying over to workaround documents I have created in an attempt to circumvent the error.  This error is specific to charts and graphs. My images and text remain unaffected. Example of preview below:  th

Trying to use the tint option to tint images in Adobe express app on android phone. When I click on the image and select FX -> Tint, nothing appears. It was working a few days ago. I've restarted the app, reinstalled, tried it on a different file. All the other FX options work fine. Please help!