Bug Reports

I am trying to translate the information letter of my research from English to Turkish using the AI Translation tool. It has 3 pages and it succesfully translated the second and third pages, however for the first page I keep getting the error "unsafe content, some words violate our policy" without telling me which words. I read it again and again and there is no word that could violate the rules. Could you help me please? Thank you.

Hello,I have created two videos this evening using uploaded video files from my Nikon D750, which I have done several times before. The video quality looks great in the timeline and on playback in Adobe Express.  When I download the video, some of it is fine but most of it is choppy and shaky.   I've tried re-downloading the files multiple times but have the same issue every time.  I also tried playing it in different media players, but it truly seems to be a problem with the video file.  Again, the original videos are NOT choppy and shaky and it plays back just fine in Adobe Express.  It's the final download that seems corrupted.  Help?

changeing colors on my fonts causes a crash everytime. everytime  I believe im fully up to date and I run the pro suite through our business account at the SENECA Nation Of Indians . I believe our contact person is Jessie Garlow we just had an adbobe training with people form the california adobe offices come to Niagra falls NY for our deprstments training and they suggested I make a ticket becasue theyve never heard of this. i thought at one point i had too many colors saved .  every single time I click on the color box that says fill, it takes about 20 seconds to open, my sofeware freezes during thsi time , i cannot click on other things or even revert back out of trying to choose a color.  then lets me scroll very clitchy like to selecet a colr , after I select a color it crashes, then I have to reopen it and the correct color is on there but this is insanely slow and a huge problem. and again its every time I try to change a font co

I can't download by files from this new version. Its stuck at 0% and it's really frustrating because it's urgent, I need it. What's happening?

On Express iOS, lately there have been an excessive amount of refreshes, and many are quite slow in restoring. Please upgrade your cloud server capacity, because every other app and service on my phone is performing just fine right now. This is a step backwards!

old files will download, anything created after 5/22/24 will not download

Every time you interact with an element in Adobe Express the menu on the left side of the screen tries to open to the applicable editing tools. The issue with this is that as you're trying to grab different objects to arrange them on the page the menu is continuously trying to open and close which is also shifting the work area, making it very hard to move elements as needed. I'll attach a video to show what I mean. I think opening and closing the menu should be a manual option. It should stay closed until you re-open it. This would make using the application way more friendly, and would reduce my frustration by a million percent. 

When opening any Adobe Express document it is showing me below dialog. Looks like app has stuck in a cycle. See the attached video. Why is it showing same dialog again and again to me ?

I created an invoice and I want to download it as a PDF. It downloaded a few hours ago but now it won't download. I cleared my entire history, cache and cookies but it's still stuck on 90%. 

When trying to import a photo into a project the app resets, but it does not import the photo. I have tried PNG and JPEG

Hello, I am running Adobe Express here on my iPad 10 IOS 18, in the latest versin of express. I am unable to upload photos to my pages anymore. I was able to do this previously and now I am not. I tries looking at other comments but nothing seemed to help. I have the newest version of everything. Whenever I try to upload a picture, it just refreshes my page and nothing uploads. I use express for my business as my only platform of graphic design so I would really like to figure this out asap.

Adobe Express doit se reconnecter. Actualisez cette page pour reprendre votre travail. (F) J'ai ce message d'erreur qui apparaît en permanence quand j'essaie d'ouvrir un fichiers sur Adobe Express.J'ai log out/log in, vidé le cache du navigateur, essayé en navigation privée, mis à jour le navigateur.

Hola! Estoy programando publicaciones para instagram y no se publica un video a una historia. Adjunto imagen:  He reintantado a enviar de nuevo.  He actualizado la conexion de la cuenta. y nada. La imagen pesa 8mb 

I cannot move shapes by dragging them anymore, and I cannot size them either.  They can be moved with Shift - Arrow but not by dragging.  This is in both Safari and Chrome.  And it's been a couple of weeks now, GET YOUR ACT TOGETHER!!! 

Ow my god!! All my text suddenly is gone in our created magazine 90 pages+ How is this possible??!!  What kind of bug is this? How can this be solved?? We worked 2 months on this magazine, and now.... nothing left.

I was trying to upgrade adobe wxpress on iphone ios 18 and in the process lost my files. Help. Please. 

I have no "pages view" or whatever you call it today (the grid showing all pages in a document). I already hated the recent change that made this not the default view. I just see the current page, and the only way to switch between pages is to use the arrow button to scroll through them. Browser, Chrome and Firefox, Apple Sequioia.

I have a 1.2 second clip that I am trying to remove the background of and when I upload it on the web app on my laptop (Mac OS 10.15.7, Firefox 123.0 [64-bit]) the Remove Background feature is greyed out. I have tried re-uploading it to no avail. I have tried waiting a few minutes to see if it just needed more time to process to no avail. I closed the project, exited the app, and re-opened the project, but a loading circle appears in the upper right hand project window and remains circling indefinitely. I tried signing in and re-uploading the video on a different browser (Chrome 121.0.6167.139 (Official Build) (x86_64)) and the exact same thing happened. I pay for this service so it is not blocked b a paywall. Please advise.

This font style is now no longer an option. The rest of the Future PT family is still there, including Demi  Oblique.

It is normal when editing, but downloading images randomly degrades the image quality.

I can’t download recently created visuals as this notification shows up, even though I'm an Adobe Express Premium Member. Would very much appreciate some help as I cannot use the assets I created. Same issue as here: https://community.adobe.com/t5/adobe-express-bugs/error-quot-replace-asset-quot-while-downloading-png/idi-p/15211165

Bonjour, depuis que j'ai la nouvelle version Adobe Express sur mon iPhone, en plus d'avoir perdu des créations, je n'arrive plus à télécharger de PNG avec fond transparent... J'ai bien sûr supprimé l'arrière blanc afin qu'il soit vide, et choisi l'option PNG transparent lors de l'enregistrement, mais au final j'ai quand même un fichier avec fond blanc.Quelqu'un a trouvé une solution?merci!

Long time user.  Suddenly on both my iphone and iPad, if I try to start a project by uploading an images it looks like it's uploading but the project opens with a blank page.  I tried deleting and reloading the app.  Same thing.  If I start with a template and then try to upload a local image, the same thing happens.  It's no longer letting me use images on my local photos app.

The worst thing I ever did was switch over now I can no longer put photos in photos add squares rectangles text I can't put shapes or icons in memes and photos anymore, Using just my iPhone anyhow that's it 🤚

Hi! My desktop app and web app are not syncing or showing everything properly in my brands. Whenever I create a new subgroup or add new things in either medium (web or desktop), they don't show up on the other... And this isn't just a one day issue, it's been like this for months. Every day I wake up and try opening up my web app and desktop app and everything is not exactly the same.