Bug Reports

Generate image not generating

Prompt: Make the female angel a brunette with long hair and slightly darker skin on face, neck, and handsImages below I uploaded an image of a fully clothed female angel with blonde hair and very fair skin. I told the AI image generator to give me a brunette angel with slightly darker skin. First I got male angels even though the reference image was clearly feminine. So I specified a female angel. Then I got 4 lovely options with darker hair and the exact skin tone I was hoping for, but all of them had their breasts half-exposed and pushed up nearly to their chins. So I resubmitted the query with the added qualifier "suitable for young children." However, the results were exactly the same. I'm detecting clear bias of the sort I would expect from 20-year-old males. You really need to work on that.

When I have traslated two words into a differnt language , like Hindi and Bangla. After downloading the document, the translation changes. What I have on my screen is not what has been downloaded. 

 Trying to schedule and save a post in Express. Only 'stock' used were icons from within Express. Have full CC subscription with more than 100 plan credits currently available on Stock. Unsure what the issue is?Using current version of Express in Chrome (Version 133.0.6943.142 (Official Build) (arm64)) on a MacBook Pro M3 Max running OS Sequoia 15.3.1. All updates current. Thanks for any assistance.

I have numerous projects that are meant for different products, however look very similar for uniformity especially when turned into a very small thumbnail. Quite recently, I have realized the Project Name itself no longer appears when I hover over the project thumbnails in the Recent bar in the Home page (in the image, second thumbnail is hovered over, without the Project Name popping up).  This makes it extremely frustrating to differentiate which project is meant for which product due to their uniformity, squeezed into an ant sized thumbnail (and Your Stuff is not even a reasonable workaround, due to an update from months ago enforcing every single image you upload to get added there as an "asset" with no way to disable it, turning it into an eternal garbage area with no good overview). And then I have to head into Your Stuff, filter for specific file types, scroll around, what used to be a single click on the welcome page is now a minor inconvenience that adds up over tim

I have posted some content from the Express mobile app in the last few days and the posts were published successfully. However, these posts are not shown on desktop in the web app's calendar. This does not happen the other way around (posting on web shows up on mobile).

Text generator is down even if i make a new Image with nothing in it but the generative text.

I've scheduled a short reel/video on several platforms more times in the last few weeks (Tiktok, IG, FB, LinkedIn). The videos never get posted and I have to manually upload them to the platforms. 

 New version of Adobe express on android is so slow to load the editor UI, and after loading it, after 1-2 seconds, it start loading again. And it happens in a loop. My device is Galaxy A20 with android 13 (custom rom)Also , the new version can't be used offline, and the online service is seemed to be blocked by the government. I have to use a VPN to access the app, which might make it slower and not work as intended. So this problem may be because of that?

I currently don't have access to Adobe Express and I don't know exactly why. My system appears to be up to date with everything. This is the error message that I see on my screen. How do I resolve this issue?

Egal welche Funktion ich aufrufe, es kommt nur der Ladebildschirm und dabei bleibt es auch. Dabei ist es egal ob ich vorhandene Dateien öffnen möchte oder eine neuer erstellen will. Raus komme ich nur, indem ich die App komplett schließen.Zuvor habe ich die neue Version getestet und da lief alles, erst nach der Migration tauchte der Fehler auf.Derzeit ist die App also für mich unbrauchbar und hoffe, dass mir hier schnell geholfen werden kann.

The program allows me to see and attempt to add, then spontaneously crashes with no error message or method to correct. Seriously destroys the usage on iOS devices.

For the last several days I have not been able to upload any of my posts to social media. They do not upload. I've had this issue for a while, but in the past I was able to add a second file and then it would finally upload and I would just delete the original one. Now nothing uploads, even if I keep trying over and over and reloading Adobe Express. The only reason I have Premium is to be able to schedule my social posts, and now I can't do that. What is happening? Will it be fixed? If not I'm going to cancel this account. 

The only option you have is to connect with Zazzle and pay for prints, the option to simply send something  to your printer no longer works. There is an arrow for a drop-down, but it is frozen now. I really cant pay and wait for shipping for every proof, I hope they fix this soon!  Until then, I have to download, open in Photoshop, then print. 

Hello,I am an ADOBE user.I used https://new.express.adobe.com/home/tools/animate-from-audio before. Everything went well.But for nearly a month, I only see a blank page without any buttons.I don't know why this happens?Is the link of animate-from-audio changed?

I have noticed that since Sunday 3rd March recommended fonts are not loading, or only sporadically with random examples.  This is the same in Chrome and the Windows 11 1PWA Edge-based app. All browsers are up-to-date; all cookies/cache cleared on both days - and again for good luck this morning. I am signed in to my Creative Cloud.    Searching fonts via the dropdown menu still works, it's just this recommended section. 

I was forced to the new version of Adobe Express, even though its not as easy as the one prior I was adjusting. But now I cannot upload photos from my iphoneor files. I can only copy and paste. Is the prior version available?I'm about the cancel and try another program? 

Posting in behalf of a user,  She created a template in Adobe Express. It duplicates the original into our brand and locks elements. The original should be accessible from personal files. She can see the template in the brand but cannot locate the original file in her personal files. It's almost like it disappeared. Has anyone else had this problem before? 

 ''Adobe Express needs to reconnect. Refresh this page to resume your work. (F) ''.  I always get this error message. Please help.

The colour picker doesn't seem to be working. I am trying to change the colour of a shape by selecting another colour in my project, but no matter what I select, my shape turns bright red, even though nothing red was selected with the eyedropper.

I'm trying to download my project and it says it has files uploading and won't download.

@Irina Mork woule you be able to deploy a fix for me aswell? this issue seems to stil be pervasive.  ThanksNate

Adobe Express is having an issue loading my files. They have not been showing up fully loaded for over an hour. I have checked my network, and no issue. There seems to only be an issue with Adobe Express. The page is consistently loading in corner.

I've been having trouble using our brand fonts in Adobe Express. When our graphic designers have shared files with me that include our brand fonts, the font often won't populate for me when I use the Firefox browser. I've checked to make sure that the font is installed on my machine and/or activated on my machine (it was). When I switched to use the Google Chrome browser, the fonts appeared and were able to be used just fine. It really does seem to be a browser issue. I'm on a MacOS with Sequoia 15.2

I have twice created a multi-page presentation for class in AE and each time it did not save.  When I attempt to log in I receive the following error message:Anyone have a solution?