Bug Reports

Hi, Express v26.3.0  won't run in full-screen mode; it only displays the title page saying "the quick and easy create anything app".  In android settings I can switch Express to run in 4:3 or 16:9 and it runs fine; it also functions normally in split-screen mode and on the front screen.Thanks for addressing!  (-: Android 14One UI v6.1.1 

Ich habe ein Video, bei dem der Download nicht funktioniert.  Die Fehlermeldung besagt, das nicht der gesamte Stock Inhalt lizenziert werden könne. Assets sind mit einem Ausrufezeichen in einem roten Kreis gekennzeichnet.  Problem ist nur: da ist nix gekennzeichnet. Ich hab jetzt auch mal einfach Sachen entfernt und das downloaden probiert, aber die Meldung kommt immer wieder.  Bei anderen Videos ist es kein Problem - da geht alles... Nur bei dem einen nicht und die Fehler werden nicht markiert.

Hallo zusammen,ich kann meine Grafiken nicht als .pdf herunterladen. Ich bekomme jedes Mal diese Fehlermeldung: Freue mich über eine schnelle Lösung.

I press the "Create a Class" button and create 4 classrooms with their teachers' name. Then I go to attach an assignment and see there are no classrooms created. I go back to the classroom page and it is brand new, showing me the "Create a Class" icon. I do not see a "save" button (other than the "save draft" which I push) so I have no idea what I am doing wrong.

Hi @elliot_9954   Sorry to hear about your difficulties. A few questions and things to try:- Are you receiving this error when attempting to open an existing webpage or when starting new webpage file? - I would want to ensure you're using a browser that meets the system requirements https://adobe.ly/3UR6h3v - Test in different browsers  - Chrome, Edge, Safari - Try clearing the browser cache  -  https://adobe.ly/48L0wdn - Test in incognito/private browsing mode -  https://adobe.ly/4hMdknE I'd try these to startBest,Dave

I consider this to be a bug, and I have reported this before.I have a two separate graphic PNG files (a 'home' and an opposition football club badge) that both appear in a video at a specific point in time (0.8 secs in), which also has animation attributes assigned.For a new video announcment I simply swap out the opposition club badge graphic for the latest opponents club badge - using the 'Replace' option. In doing so, all the original animation attributes are retained within that club badge replacement, which is great and exactly what I want.But the starting position timeline is NOT retained. It always places the new replacement graphic at the start of the video... so I have to manually move it to align with the the start of the home club badge.This is fiddly and a pain - and I think it's a bug because it would be strange that it manages to pick up and retain all of the various animation attributes from the previous replaced graphic, and yet it is not capable of inserting the replac

The app is annoying now. Every time I have to acknowledge to paste. Then paste again. It crashes a lot. I thought it was my iPhone 12 but then I got the brand new iPhone this year and it still crashes. Sometimes scheduling posts doesn't work. Sometimes it takes too long. The dragging I liked better when you didn't have to have you finger on the object. So much that this still needs. I think should have spent more time in beta. It seems like it's trying to pull the browser version into the app and it can't. Send it back to get some help. 

Hi, when we click on your stuff , scroll bar will not work most of the times. we need to refresh page multiple times to view all the files.

Hello. Anyone else having this problem?How can I play the animated text created in AE in Adobe Express without the background since the finished GIF does not work?Here is what I have done/tried:1. Make animated text in After Effects2. Export using Media Encoder(2.a. I have also tried the AE in app render using lossless, lossless with alpha, etc.)3. Selected GIF Sequence with transparency (match source)4. Finish GIF plays great on my computer5. Import the GIF as my own media into Adobe Express and it does not play, it is only a still image of the text w/transparent background6. When I create a H.264, the media plays great on my computer and Adobe Express but I cannot remove the background and can only crop the image around the text(I am a PC user)Looking forward to hearing from you. Many thanks

Dear all, I have posted this as a bug as I feel this issue needs addressing. Whilst attempting to add music to a video for a school learning project, I found there was a piece of music entitled 'Confessions of a serial killer'. I'm concerned my pupils would see this, can it please be removed? I am logged on with the profile of 'School or Business account'.

Recently from yesterday i think, the 'Replace' image fuction not replace the old image with new one. I works like upload images, even after replacing the image, the old image exist as it is and the new one pasted on the pld but in smaller size. Please fix this issue. I fyou need more information please get bac to me.

stuck at this tried different browsers did not work

Hi - me and some of my colleagues have been having issues accessing assets on Adobe Express, whenever we select one and try to load it, we are met with the following error:This has been going on for the past couple of days, laptops have been restarted since and caches cleared. I have a HAR file ready but unsure if there's a way to securely send it to you.  Any advice of help would be appreciated.

Trying to teach a workshop to students on using GenAI and Adobe is not creating any images (RED TRIANGLE). 

When I go to use assets from my CC libraries, the items load just fine, but Express will not allow me to scroll down to get to the ones I need. I tried searching the name of the asset needed, but to no avail. It claims that the asset doesn't exist, but when I check on the CC desktop app, it's 100% there. Please help! It's incredibly frustrating and disrupting my workflow quite a bit!! I'm using Chrome to access the desktop app site on a Mac.

Hi team, several of us have been trying to access the RAD AI add-on, but it doesn't do anything after clicking on analyze. It looks like it starts to analyze the page, but nothing happens. 

After you guys made these last updates to Express. I have now encounter several errors, but this is by far the worse.I'm working on projects and I can't select elements on the projects timeline to shorten or enlarge its duration on it. Also, if I duplicate or delete a scene, it closes the timeline every time. So, every time I duplicate a scene I have to go back to the "Edit timeline" button to work on it, this is really frustating.And finally, the way you moved the option to work on the projects pages to them bottom, is counter productive, because we no longer have the arrows on the sides to move from one page to another.You guys are messing this platform big time and making me waste a lot of time in my business. I need help from you guys to have this fix ASAP. Your subscription isn't cheap, so we except for you to provide a way better service than this.

Hi my name is Sam I am using Adobe Express animate from voice but since the thing keeps saying internal server error internal server error. I'm using it on Android 9 tecno spark 4air and also i cannot enhance audio so on Android I've tried clearing cache and cookies and I've also used different browsers but it's the same I don't know if it could be fixed.

Hi Adobe Team, I’m reaching out to report an issue with Adobe Express Scheduler. Yesterday, I scheduled a week’s worth of content, selecting both Facebook and Instagram as platforms. While everything looked perfect in the scheduler, it only posted to my Facebook page, leaving Instagram unposted. To ensure my content went live on Instagram, I had to duplicate the post and publish it manually. This workaround has been time-consuming, and it disrupts my workflow. Could you please look into this issue? I’d appreciate any assistance in resolving it to ensure seamless cross-platform scheduling.

Why is anything to do with video SOOOO SLOWWWWWW

https://new.express.adobe.com/id/urn:aaid:sc:EU:ae127df5-1005-5ab0-810d-b00bea512b3f?category=templates   On this piece of work, using Chrome Browser, when I'm trying to change the shape of my picture from a square to a rounded square, it won't work. Instead, it keeps selecting the circle shape. Therefore, I think it is a bug. When I try to crop to other shapes, it works. Just the rounded square option doesn't work.   Thanks!

I can't Publish project when i use Webpage , the error is this : You're out of space // Your storage is full. Remove files to free up space or buy more storage to keep creating . but is not true , i have free space ,  i have already speak with chat support 3 times ,the 2 ppl of 3 have LEFT THE CHAT AND LEAVE ME ALONE .and the last one can't help me .  are you serious ?

The external help link in the iOS mobile app is broken due to improper formatting (highlighted in red):Current URL: https://helpx.adobe.com/express/using/new-express-mobile.linkfree.html BUG REPORT App Version: 26.41 OS Version / Platform: iOS 18.1 / iPhone 14 Pro Steps to reproduce: Tap account profile picture in top right corner -> Tap "Help" option in pop-up menu -> Tap "Get help" option  Behavior:Expected result: opens link to mobile section of Adobe Express User Guide in default web browser (*currently redirects to Adobe Express on mobile basics FAQ)Actual result: opens link to "404. Page not found." in default web browser due to improper URL formatting Pictures of "Get help" link within app & the page it opens in Safari:

Hi team! I noticed a bug where every time I have a text box and I want to expand the text frame, the text size also increases. This happened after I used the add-on "Bulk Create and Generate." I tried adding a new text layer and I was able to extend and contract the text box width without the text resizing. So, I think the bug may be related to after the add-on is applied. 

Hello, I've tried multiple times from a colleague's and my own accounts to upload a PDF to Adobe Express in the Worksheet feature. In the recent past, I successfully translated PDFs to other languages and would like to do this again. I'm attaching a video of what is happening. PDF not Uploading I cleared cache, etc. Relaunced Adobe Express and tried to upload multiple PDFs.