Bug Reports

I keep getting this error when trying to create in bulk or duplicate pages, and I can't proceed with my work.

I have been waiting over an hour for my 17:21 minute video to save so that I can download it. I thought Express was supposed to be quicker than Premier. Is there a way to save the work that I have done? If I leave it to evetually save will the video stay or will it go away after a while of no activity?

There is no change speed option. I don't see it anywhere.

EVERYTIME I GO ONTO MY EXPRESS ACCOUNT NOTHING WILL LET ME CREATE CONTENT, I CAN GET TO THE POINT OF BEING ABLE TO ADD TEXT OR ADD MEDIA, OR SHAPES, BUT NOTHING WORKS IF I TRY TO ADD ANYTHING, I CANT EVEN Change the background color there are a lot off bugs with this program and im really about done with it. I just cant deal with all of these problems, inefficiencies, and when hitting these roadblocks it really kills the inspiration, and the flow. its honestly getting old.

Hello I'm trying to download a video (MP4) that i create in Adobe Express, but I keep getting this message: Download falled:It´s a very simple video, with logos and basic animations. This is the size that i am using:I have already try to download it to PDF and JPG and there is no problem. Just with MP4... Can you guys please help me how to fix it? Thanks!

I have a subscription to MagicSchool. The function to take text to image powered by Adobe Express is not a functioning tool. Despite the fact that I have made the prompt incredibly easy (courthouse with gavel), nothing loads. The only thing that happens is grey boxes appear and flicker as if to load but no image is generated. 

To whom may concern, I hope this message finds you well. I am writing to address an issue I've encountered regarding syncing my current projects from Adobe Express to my iPad. While I can access my projects seamlessly on both my phone and laptop, I seem to encounter difficulties with my iPad. Since I've updated to the new update I've been having issues. I've attempted various troubleshooting steps, yet the problem persists. As my workflow heavily relies on the synchronization across devices, resolving this matter promptly is essential for the continuity of my projects. Could you please assist me in diagnosing and rectifying this syncing issue on my iPad? Any guidance or support you can provide would be greatly appreciated. Thank you for your attention to this matter. I look forward to your prompt assistance. Warm regards, Maria DiDario maria_didario@yahoo.com

I've had issues downloading a project due to licence issues, but I can't identify what I need to remove (no red exclamation). I've seen advice in a previous thread to duplicate the project and try to download again but that has not worked. Advice please?  

I have a 3 year old video I did on Spark and when I try to access I get error "File cannot be opened. This video format is no longer supported in Adobe Express but you can download it." When I try to download it says: "File will download in the background when ready." However, nothing then happens no matter how long I wait. 

Hi, I have a really weird bug on the Samsung Tab s10 Ultra tablet where adobe express fails to launch full screen, however if you use split screen its able to launch the app. if you use the sidebar to increase the multi screen to a larger size it goes back to a white screen and fails to launch.  Regards, 

I duplicated a file from a template I created as I wanted to create multiple short-form videos from it, however on the duplicated file the video isn't loading at all. I just have a perpetual loading spinner in the top right corner. Have tried incognito window too, with the same issue.This is my file: https://new.express.adobe.com/id/urn:aaid:sc:EU:852f8676-a75a-55f4-8596-51bad1977233Having said this, it seems the original one I duplicated from now has the same issue: https://new.express.adobe.com/id/urn:aaid:sc:EU:39a2c983-c2c3-41b8-86e2-df9dfd4fa1d8 I am using Microsoft Edge Version 132.0.2957.127

I am editing my video on Adobe Express, and keep getting the issue like 'We've encountered an unexpected problem. Try refreshing the page or return back to home'.  I've tried everything such as restoring firewall to default, deleting caches or using different web browsers, but none of them worked.  Please help me.

Character animation only works on the phone, it stays on the white screen on the computer. The animation I created on my phone appears at the bottom of the screen, but it gives a refresh page error 10 seconds after opening. I bought a premium membership for this feature but it doesn't work

It's actually really annoying, as I am trying to push out some projects to post to social media. But if the app keeps crashing when I try to insert an audio file into a project I'm working on, then my creativity is going to go nowhere!I tried to screen record what I'm talking about, but that was unsuccessful, so you're going to have to believe me.

I haven't been able to use the animate character feature in Adobe express for a couple months now. It always comes back with a message that says can't contact server or something like it after waiting for it to generate the preview. I see no option to get support for this issue. Please help me find the solution as I am obsessed with with making animations with characters. I pay 30$ month for all apps and I want to continue using this feature as it's one of the main reasons for keeping my subscriptions

WE have a question,we have a video that lasts 30 minuts in our library, with a public link.And then we have a website created in adobe express.When adding the video, using the link, in the website, the video only lasts 5 minutes,why is that so? thanks for help

The system does not mark the files that need to be replaced.it gives no other choice but to start from scratch the whole work again!!Hesitant about paying the full subscription. 

Using an app , can't able to download or share the work, Download stuck at 0% Forever 

First of all, i dont understand why you had to completely redesign Adobe Express as it was just fine the way it was, the new version lacks many features, such as creating collages, even though i am making a collage in the new version of Adobe Express, its only because i was able to transfer it from the old version to this one, the thing that frustrates me the most is, that when i create a collage of for example 5 photos, in the old version, i could zoom in the collage while viewing it in full screen (after downloading) and not see a tremendous decrease in image quality, in this new version, when i download my collage and zoom in, its super pixelated and just awful, another thing is that i no longer can swap images in the collage by dragging one image over the other. and lastly, its much more complicated to zoom in an image and get the result you want, in the old version, there was that slider which you used to zoom in and it was super simple. Please fix these issues as i still have a f

Hi there,currently it is not possible to add drop-shadows to symbols and shapes in Adobe Express. One work-around I found was to add a duplicate layer, put it in the background, using duotone effect in black and add blur from corrections.However, here comes the problem:When I export the project as PDF, this "shadow" layer is going crazy. Sometimes the paramters change in terms of blur strength, sometimes the XY coordinates vary and sometimes the whole layer disappears alltogether in the exported documents. It seems like there is an error wthin exporting/compiling it into the PDF framework, because JPG and PNG export works fine.I have attached two pictures - one from a PNG export, the other failed on from a PDF screenshot. The "shadow" I am referring to is the quotation box shadow

Hi,  My team is experiencing an issue with Adobe Express while trying to collaborate with a client on a shared folder and files. The folder or files endlessly load and don’t allow us to work on it. We’ve already cleared our caches and downloaded the web app, but the problem persists.Could you advise on what we can do to resolve this? Thanks!

Hi, im trying to translate my captions into Danish from english, but i get the message: unsafe content one or more words violated in adobe express. I cant see which word should be problematic. Can you help? 

I'm trying to make PNGs of an image.  It should come out with transparent background, but it's white instead. very frustrating

please help the remove and insert object not functioning,!!!!! i need to do my work ASAP