Bug Reports

I get an error when trying to use every model

My computer (new) can’t run the videos when I click play and everything starts to get really slow 

I asked something simple.  Move text over so it is centered.  Move a ribbon down so it is not over the A in a specific word.  11 tries, about 600 credits and I’m in photoshop cutting and pasting because Nano Banana Pro and Nano Banana 2 do NOTHING.  Really a waste of credits and time and frustration for something so simple.  I’ve tried communicating in simple language, writing comments and drawing on the image I gave them to work form.  Nothing.  not one try of moving the words over or the ribbon down.  They did, however add a name for the Rodeo Club at the top of the image.  Wasn’t the name of the rodeo club though and it took several generations to get them to remove the made up name (even though it was marked out).  Cancelling my extra plans.  Nano Banana used to be really good.  Don’t know what’s happened in the last month or so.  You don’t offer anything else (and don’t even suggest firefly).

credit deducted but video not edit or generated through prompt

I have several that I used and sadly, the prompts were not kept. 

I provided an initial prompt, which did not meet my intent, which is fine.  But after multiple clarifying prompts, the generated image ignored the clear issues identified (it turned a woman into a man) and did not give any option to flag it as inaccurate.

I give a prompt, nothing happens and it takes me to the “upload and image” screen and takes my credits. THAT’S THEFT OR FRUAD OF SERVICE! [Profanity removed by moderator]  

Edit mode does nothing.

Generative AIStandard featuresUnlimited accessPremium features8000/8000 credits leftNext reset: September 10, 2026

cannnot gen any videos at al again 

ogni volta che provo a creare dei video mi si blocca la schermata e non mi fa più fare nulla, non una volta ma sempre. Risolvete questo problema che uno vi paga pure profumatamente e avere questi riscontri non è possibile. Grazie

The ElevenLabs model is no longer showing in the model drop-down for “generate speech”.

I uploaded a photo I got from Adobe Stock photos to simply expand it for a Funeral Card and what was generated is some kind of cartoon porn?  

Downloaded the file into Firefly.  It generated a transcript in English.  I picked Spanish (Latin) & Portuguese (Brazil) and clicked on generate audio translation.  It showed 90% complete, but hasn’t finished generating the translation in Spanish & Portuguese over 16 hours later.  I translated a different file this morning and it worked but still cannot access the other file.  It continues to show it is in process.

UM ABSURDO SEM PRECEDENTES, NOS EXIGEM UMA ASSINATURA POR CARTÃO DE CRÉDITOCOM FIDELIDADE DE 12 MESES E NÃO ENTREGAM O SERVIÇO. EU PESQUISEI SOBRE O KLING, E ME APAIXONEI PELA QUALIDADE DELE, DAE NA MINHA INOCÊNCIA VIM CONTRATAR ESSE ADOBE FIREFLY PLUS PRO, POR QUE GOSTO DE GERAR SERIES, FILMES E ANIMES COM MAGIAS. O REASULTADO? SE EU PERSONAGEM PRECISA FLUTUAR, ha um problema com seu prompt, mude e tente de novo, SE VC QUER QUE QUE NUM CONFRONTO ENTRE DOIS PERSONAGEM, UM JOGUE MAGIA E O OUTRO DEFENDA COM SEU ESCUDO MAGICO verifique seu promt e tente novamente, VÁ SE FUDER ADOBE, FAZ ESSA PORRA DIREITO, PQP… EXIJO MEU CANCELAMENTO URGENTE, PROVIDENCIEM ISSO, OU CONHECERÃO MEUS ADVOGADOS. 

I’m trying to generate videos in Firefly using the Kling 3.0 model, but it keeps failing even though my prompts do not include any violent, sexual, or inappropriate content.The prompts are very simple — usually just describing the character, the action, and the camera shot — but I repeatedly get the following error message:“Can’t load. We can’t display the generated video. You can edit and try again.”When I use other models, such as Veo 3 Fast, the same kind of prompts generate without any issue. However, with Kling 3.0, the generation fails whether I write a very short prompt or a longer, more detailed one.Sometimes, the video does generate successfully with a certain prompt, but I have not been able to figure out why that specific prompt works while others fail. I have spent several days trying different prompt styles, but the results feel inconsistent and unpredictable.Is Kling 3.0 supposed to have very strict prompt limitations inside Firefly, or could this be a server-side or mode

this comes up with every image i use i want a refund

Il est impossible d’uploader des images de reference pour générer une video, la fenetre d’upload apparati je peux selectionner mon fichier et quand je met OK cela ne fonctionne pas (voir pj) 

Adobe Firefly is preventing me from uploading any image and displays the following message:“Upload another image. This image has Content Credentials that indicate it can’t be used with generative AI features.”The original image is my own photograph, taken with my own camera. To test the issue, I also created and uploaded a completely new screenshot, but Firefly rejected that with the same message. This confirms that the problem is not caused by Content Credentials embedded in the original photograph.This feature worked normally for me in the past. I have also tried creating new image files and uploading different formats, but the issue persists.This is urgent because I have a large number of generative credits that expire tomorrow, and this bug is preventing me from using the service I paid for.Please investigate and resolve the issue as soon as possible. If it cannot be resolved before my credits expire, please extend or restore the affected credits, since I have been unable to use th

using firelfly to produce index maps of frequency data but can’t find source of data that Firefly uses to produce these maps. (I found that the images Firefly produced were beautiful but when carefully checked the data seemed to be completely made up. That is, it seems that Firefly -like most AI bots - hallucinates - but it would be nice to be able to check this against its source data).

 

Hi guys, in Adobe Firefly, I am taking "This image has Content Credentials" error whenever trying to upload my referance image at style or composition section. It was working perfectly two days ago. What happened? It gives this error for every image. I even try my own image. It gaves same error.  

I submitted a picture of me walking on the beach nothing is around me and there's blue clouds in the sky my prompt was to make me walk on the beach and make the clouds in the sky move it was for an 8 second clip and I hit the generate button it turned gray and then went back to Blue again nothing happened the other day a puppy dog picture would show up when I tried but now it's not even doing that

Firefly cannot follow simple instructions for video editing. I have used too many credits to try and get my video right, even bought more. Still no joy