Bug Reports

Image making on most of the platforms on most days is slow and most of images around 80%% above are so bad that no one can use them. It’s a waste of time and effort. It’s terrible. It charges credits but no images show up. It charges credits but it says it takes longer that usual to make the image I wait 10 minutes and still the image is not there and the credits are gone. 

ResultInput 1 Input 2

I’m trying to generate a mockup image of a monitor on a desk with a mouse/keyboard, but the mouse is turned backwards, ive tried 5 times in a row to correct the issue but it keeps the mouse backwards. I’m using all my credits and it’s just getting it wrong over and over. 

Hi yesterday I was making content in my firefly board and out of the blue there was a error and I can’t use my board anymore or download my content. I use Safari browser, I have all updates so I don’t know how to solve this.It is happening a lot since 2026 :( 

Adobe creative cloud adobe firefly generation does not work as it could be, it works very slowly and does not get what it needs.

Dear Adobe Support Team,I recently purchased additional credits for your service, expecting seamless access to video generation. However, every time I attempt to generate a video, I encounter the following error:"Firefly is unavailable. Firefly is at maximum capacity due to high demand. Please try again later."I understand that high demand can lead to temporary service limitations, but as a paying customer, I find it unacceptable to be unable to access a service I have paid for. I would appreciate clarification on this issue and a resolution that ensures I can utilize the credits I purchased.Looking forward to your response.Best regards,Shalev Hadad. 

I have a 3D rendering of a retail store interior. I prompted product to be added to the shelfves down one wall. It went Half-way. I prompted 15 times for it to continue and nothing worked. Moved to a back wall and prompted for “hanging clothing” a dozen times and nothing cam close. I downloaded a picture I wanted to add in Generative Fill. I painted the area and went to the add button to download that picture into firefly and the button does nothing

I activate generative fill and it tells me…. We have encountered an issue and can't complete your request at this time

Hi Adobe Support,I’m reaching out again regarding failed Firefly renders (Gemini 3.0) that are still consuming credits without any automatic restoration.This has now happened across multiple billing periods, including last month and again this month. The pattern is the same: a render fails or errors out, no usable output is generated, but the credits are deducted anyway. No refund follows.In previous conversations, I was asked to provide screenshots. The issue is that failed renders are not consistently visible or accessible in the front-end history after the fact, which makes screenshots of past failures technically impossible. I can’t capture UI states that no longer exist.Since render attempts, status codes, and credit deductions are all logged server-side, I’m requesting a backend audit of my account for the following period: last two months, at least.Specifically, I would like: A reconciliation of render attempts vs. successful outputs A count of failed or errored jobs The tot

Icons need to be fixed.  Icons need to be directly over the people.  Person in gray shirt is the "parent" on left side and "adult" on the right side of line.  Person in blue shirt is the "child" on left side and "adult" on right side of line.  Everything else needs to stay the same.  the icons are still not correct.Not sure how to prompt edits that need to be made. 

Hi, I have been trying to create video but each time I have this error. Error: Can't load We can't display the generated video. You can edit and try again. I have attached a screenshot.Can you check what is going on?Thank you so muchSeverine

My complaint is self-explanatory; no further description is needed.

I was promised full freedom to use film until 16.mars - but it has already stopped - what has happened

fireflyで、生成した画像や動画をローカルに保存しようとすると、「保存」のボタンがグレーアウトしてしまう。macbook使用。 

Well I receive an ad from adobe that in firefly there is an option to upscale there quality of a video up to 4k. I used this topaz astra video upscaling tool but when I use my video, then press the button use topaz it generates an image. and this image is not even upscaled. 

je voudrais que ça fonctionne. avant que je prenne l’abonnement “illimité” ça fonctionnait correctement, avec un taux d’erreurs “acceptable”, mais là, c’est permanent, 9 erreurs pour 10 générations ! inacceptable !

my credits did not increase today

I have subscribed to your trial, and would like to cancel my subscription

Hányszor kell még leírnom.? miért nem tudok képből videót csinálni? Azt írja ki, hogy hiba történt.

famous note:“NoteFrom January 23, 2026 to March 16, 2026 all new and existing subscribers of select plans, including Firefly Pro, Firefly Premium, and credit add-on subscriptions (2,000 Credits, 4,000 Credits, 7,000 Credits, and 50,000 Credits) will receive unlimited generations on all AI image models (up to 2K in resolution) and the Firefly Video model in the Firefly web and mobile app and Firefly Boards.”that’s a lie. I have account for 4k credits. and nothing is free there (not posting from that account atm)

Hi, I’ve just wasted 1,200 credits trying to create a video, and the agent mis-spelt the word “Doesn’t” three times, then I gave up, as I don’t want to waste anymore credits.

There are no more details to add. VEO 3.1 and VEO 3.1 Fast fail to generate most of the time. What should I do? 

I asked for all the buildings to be domes, some of them still look square with a regular roof. I provided examples of the individual areas which I wanted combined

Well, since it seems that I won’t be getting any work done today, due to Firefly being a steaming pile of garbage… I’m just going to continue to put in bug reports until somebody at Adobe does something about it.