Bug Reports

scaling up image, used 10 credits but enhanced image is useless too many typos

I can’t delete the garbage Kling spit out. Period.

Please help me! My board is not showing any of my work, but it is showing in the preview. Please help - see screenshots for reference. Thank you!  

Sora issue? Something went wrong. Please try again later. Other models work fine. 

they took a 400 credits for one image generation request and dublicate the request 10 times

I asked for a video of an easter bunny shooting a jumpshot. The original video had the bunny facing away from the basket and I have asked twice for the bunny to be turned around facing the basket but the video keeps getting made the same way just with different lighting. 

Video looks fine on platform but when downloaded it plays back corrupted and has lines on lower half of video Would like 130 credits back

本日、日本時間の12時頃まではウォーターマークが入らず生成で来ておりましたが、午後、キャッシュやクッキーのクリアをした後から入るようになってしまいました。Creative Cloud Proに加入しており別途7000クレジット購入していますが、機能変更があったのでしょうか？ご対応方法をお教えください。[Adobe Fireflyへ移動しました：モデレーター]

This has happened three times now, my partner was kicked out of a board when he already had access at one time and nobody kicked him out. See screen capture attached. 

“Something went wrong - please try again later error”. Would like to be refunded all the credits that were taken due to this error. 

So I am trying to generate a video using a frame with Veo 3.1 fast. But it’s giving me error again and again. What is wrong? I have plenty of the credits left. 

I keep getting this error message while editing. please help…. I’m under deadline!

Whenever I upload one of my vertical images, its comes in rotated and cropped, showing only a small portion of the image.   Using Safari Version 15.4 (17613.1.17.1.13)on OS Version 12.3.1 (21E258)Importing an image that is 3024 × 4032

Hey guess what it’s me again!  Back on this platform because once again, Adobe Firefly is not functioning. Am I surprised?? NOPE!! I am begging you to please ACKNOWLEDGE THAT THIS SERVICE DOES NOT FUNCTION CONSISTENTLY ENOUGH TO MAKE PEOPLE PAY FOR IT.  AND TO PLEASE PUT AN ACCURATE STATUS BAR ABOUT WHETHER THE SERVERS ARE WORKING OR NOT - SO I DON’T JUST SIT HERE AND GENERATE AND GENERATE SUB PAR RESULTS FOR HOURS

When upscaling an image using Topaz Bloom, I get an error message about 90% of the time that “something went wrong, please try again later.” Also Adobe Boards seems prone to crashing as well.

I used Ray 3,  10 sec, 1080p video . This was the prompt. “A futuristic abstract cosmic background with a deep space star field and floating dust particles. Blue and warm gold glowing particles slowly drifting in zero gravity. Soft volumetric light rays and faint holographic orbital rings barely moving. Atmospheric depth haze and bokeh light specks. No characters, no cards, no text, no UI elements. Only the ambient background environment.Motion is extremely slow and subtle, like space dust drifting. Camera is completely locked off, no camera movement, no zoom, no parallax shift.Cinematic lighting, soft glow, high detail, photoreal volumetric atmosphere.10 seconds, seamless ambient loop feeling.”Nothing in my generation history  yet credits gone. refund please.[PII removed by Mod]

Je ne peux pas générer d’image, lorsque j’essaie, à chaque fois ça écrit “un problème est survenu, veuillez reessayer” sauf que ca utilise quand même mes crédits

Понад 2 години не можу створити відео поше помилку, що робити. Кредити на балансі є , то в чому проблема? Дякую!

Le di generar video y puse imágenes adicionales que supuestamente está permitido y se puede poner para que genere más personalizado el vídeo. Y no lo logro hacer y me cobró mis créditos del mes

The system states "adobe generative ai features are not available in your account", though my account is an active subscription from an Enterprise. In fact, there is a constant advice stating “you don`t have access to Firefly”. Regarding the broader Adobe Creative Cloud, the generative IA features stand also unavailable in applications included in the account as Photoshop or Adobe Express, despite the indication of existences in generative credits.  

Something went wrongPlease try again later.

Prompt triggers a language warning - received this reply generating from a G-rated image using the prompt "Apply Studio Lighting Pass to existing render"

Tried to use firefly to create a video and get an error that says "Something went wrong". I just upgraded my account and currently have plenty of credits left to generate the video.Edit