Bug Reports

i create 15 second video but video creation is very very slow my video pending 15 min 

I'm trying to upscale a 36-second video. Since the maximum supported video length is 20 seconds, I split it into two separate clips and retried the process. The first clip upscaled successfully and looks great, but the second clip consistently fails. In some cases, it runs for a few minutes before displaying a "Something went wrong" error. Other times, it processes for 15–30 minutes and then disappears entirely without producing a result. I even upgraded to the premium plan in hopes that it would resolve the issue, but unfortunately it hasn't made any difference. At this point, I've attempted to complete this process close to 100 times, and I've only had one successful result. I'm not sure why this issue persists, especially since the first half of the same video works without any problems. I'd appreciate any help in identifying what's causing the second clip to fail and how I can successfully complete the upscale.

Why should we pay for a tool that's getting worse and worse?I use Firefly mainly to generate effects on images I upload (for composition) and by using reference images (also uploaded by me) for the style. Until yesterday, everything was fine, but now suddenly Firefly 3 no longer follows the lines of the reference image for the composition. Let alone Firefly 4, which just does its own thing entirely, ignoring the reference images altogether. I'm speechless.

Sorry, but I have to tell you that the new user interface is a mess and doesn't work, it loads slowly, stops loading, and freezes the entire view of the generated images and favorites section.I can’t longer scroll through older images. Everything is slow; I can't open a generated image, and there are problems with editing, if I click on an image, everything freezes.In short, my files and favorites sections are practically unusable. This update has really made everything worse. 🙁

I request changes to a referenced image and it says “can’t load” every time

Why kling 3.o video generation is failing again and again for simple prompts. its frustrating

I tried to edit a render, like i have done many times before. Still using the same prompt that has worked just a few weeks back, but now i get error every time i try. No matter which browser.I try to change quite old user created renders.And i use this prompt:🔥 FREE RENDER PROMPT — v1 (FULL SYSTEM)This character is completely fictional and user created.[SECTION 1: THE CLEAN-EDGE MASTER RECONSTRUCTION — FREE MODE]Workflow Mandate: Evolution-Based ReconstructionRebuild the character from the ground up using high-poly ZBrush-style anatomical logic.The original render is a base reference, not a final blueprint.Do NOT simply upscale or clean —→ reinterpret and upgrade the character into a higher-tier AAA versionRender Engine8K Path-Traced Hero RenderOctaneRender surface physicsUnreal Engine 5.4 targetSurface FidelityReplace all flat textures with 8K material shadersHigh-frequency skin detail (pores, grain, micro variation)Natural tonal variation (avoid plastic look)Deep subsurface scatteri

I am using Adobe Firefly to generate AI videos with Veo 3.1, but the video generation feature is not working. Whenever I try to create a video, it does not generate any output.I have already tried refreshing the page, signing out and back in, and using a different browser, but the problem still persists. Please investigate this issue and let me know how I can resolve it as soon as possible.I also feel that Adobe Firefly's performance has been getting worse over time.

every board i open, just get stuck on this 

ви знущаєтесь!!!! вже багато разів без ніяких пояснень одне й те саме повідомлення "Сталася помилка Повторіть спробу пізніше."? за що сплачено гроші???що ще писати???? 

When I go to move the duration of time, the slider does not open. The button for sound does not turn on or off.

From the main page on FF I am unable to generate a video directly from the main page. All the models are not responding.I am able to generate a video after I make an image by pressing the share options and choosing create video.CheersNate

Firefly video creation screen: a dialog box—something like "create unlimited videos with free credits"—appears and then immediately disappears. I am unable to perform any actions on that screen. I can only get past it by refreshing the page a few times. Please ensure the dialog window doesn't just vanish on its own; instead, let us check a "do not show again" option so we can get rid of it permanently. 

uploaded a layout of room with 3 marked edits in different part of image. after render is completed, those prompt bubbles added over the image for where changes are to be made, remained in the final downloaded image. 

Title: Firefly Boards rejects valid, Illustrator-exported SVG files despite listing SVG as a supported upload formatProduct / Area: Adobe Firefly — Firefly Boards — asset uploadEnvironmentBrowser: Chrome 148.0.7778.216 (Official Build) (arm64) OS: macOS Sequoia 15.7.4 (24G517) Date/time of occurrence: July 7, 2026, ~30 minutes before filingSummaryFirefly Boards' upload interface explicitly lists SVG as a supported file format, but it rejects valid SVG files on upload. The files were authored in Adobe Illustrator, exported through Illustrator's native SVG export, and are standards-compliant (valid XML, presentation-attribute styling, text converted to outlines, no CSS/gradients/filters/masks). The files still fail to upload.Supported-formats claim (from the Firefly Boards UI):The interface states that Firefly Boards supports: GIF, GLB, JPEG, JPG, MOV, MP4, PNG, QUICKTIME, SVG, WEBP. SVG is listed.Expected behaviorA valid SVG should upload and render on the board, since SVG is a listed s

Tento gerar um vídeo e aparece o erro em uma mensagem vermelha: O servidor não pôde concluir sua solicitação. Verifique sua conexão com a internet e tente novamente.

Hola, tengo un bug reproducible en Firefly (Generar imagen → De texto a imagen): al cargar la página, el modal de bienvenida con el botón "Empezar" aparece y desaparece solo en menos de 100ms, dejando la interfaz trabada en la pantalla vacía sin cargar el resto de las opciones. En Chrome logré grabarlo y confirmar el timing exacto cuadro por cuadro. En Safari el problema es peor: la página directamente parpadea y queda bloqueada, sin llegar siquiera a mostrar el modal. Lo probé en modo incógnito, en Chrome, y en Safari — pasa en los tres, así que no es tema de extensiones ni caché de mi lado. Tengo video del bug si lo necesitan. URL: firefly.adobe.com/generate/image?promoid=L3XTTKDX&mv=other&mv2=tab

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upload image from computer edit in Fi, set aspect ratio to widescreen 16:9 enter request: upscale image, sharpen image displays as very narrow unable to get image to display at proper aspect ratio

When I go to the video generator page then I’m not able to click and upload image or edit text. It’s like the page is hanging. I tried both chrome and edge but same problem on both places.Generating image page works without any problems.

Various 3rd party models time duration menu does not drop down, as expected.Kling 3.0Seedance A video is attached.

O processo não sai disso, e tentei 3 vezes e todas as vezes reduziu meus créditos e não me retornou com a imagem. Verifica por favor. 

all my images are failing 

Me sale esto cuando creo nuevo tablero o abro mis tableros.