Bug Reports

1. Version of the app（アプリのバージョン） Firefly （Browser:Arc） 2. Platform and OS version（プラットフォームとOSバージョン） Mac OS Sequoia(15.6.1) 3. Basic steps to reproduce the problem(問題を再現するための基本的な手順) [1]Click the lightbulb icon labeled “Find” on the right side of the Firefly header. (Fireflyのヘッダー右側、電球マークの「見つける」を押す) スクリーンショット 2026-01-10 21.53.59.png   [2]Select “Explore Visual Direction” （「ビジュアルの方向性を探索」を選択する） スクリーンショット 2026-01-10 21.55.05.png   [3] Select “Create Variation” （「バリエーションを作成」を選択する）   スクリーンショット 2026-01-10 21.56.07.png   [4]The description for “Create Variation” is incorrect. （「バリエーションを作成」の説明文章の表記が間違っている）   _0-1768049805901.png   4. Expected result and actual result(期待される結果と実際の結果) 正「バリエーションを作成」 誤「リエーションを作成」  

click on buttons and it refreshes, its broken

echnical Complaint & Bug ReportSubject: Failure in Image Processing Commands and Output Format InconsistencyTo the Technical Support Team,I am writing to report persistent issues regarding the image editing and generation tools. Despite providing clear and specific prompts, the system fails to execute basic graphic adjustments and frequently returns errors.Specific Issues Encountered:Background Removal Failure: The command to "remove background" is not being executed correctly. The output still contains unwanted background artifacts instead of a clean transparency or a solid white fill.Geometric Distortion: Requests to "smooth the oval form" or "correct the geometry" of the graphic are ignored, resulting in irregular and unprofessional shapes.Vector/PNG Conversion Errors: The system fails to provide a high-quality, clean PNG output. There is a significant gap between the requested vector-style clarity and the actual pixelated results.General System Errors: The tool frequently trigg

I keep getting the "something Went Wrong" error and it eats up all my credits each time it does this which made me loose quite a bit. Why does it do this, I tried a different browser, I cleared all the caches and went out and went back in and just keep getting this error. What a waste of money!!!

Realice el pago el día de hoy y me aparece la notificación que no tengo creditos para crear los videos, o ninguna función similar. Que procede en este caso ?

No Adobe Firefly, ao criar uma imagem generativa, dá o seguinte erro: «Não é possível acessar. Você pode entrar em contato com seu administrador para solicitar acesso.» Perfil: [PII Removed by Moderator]Admin: Centro de Investigação em Astronomia/Astrofísica da Universidade do Porto

The recent Firefly iOS update has limited the available video models to just three (Veo 2, Veo 3.1, and Luma Ray 3). I’ve lost access to the 'Fast' and more economical models that are still available on the web. As a mobile user, I rely on those models for rapid prototyping and testing ideas on the go. Please consider bringing the full model lineup back to iOS.

I am unable to access nano banana on Adobe Firefly using my corporate account. Would you be able to look into this please?   

images not populating continuously 

I need a way to eliminate partner models from Firefly AIgeneration so that I do not accidentally use a partner model to generate nor edit. I am not seeing a way to lock partner models out--or to delete that option

Hi Team,I am currently generating images and have seen a significant drop off in resolution. I am using Nano Banana Pro as the model to ensure consitancy however the resolution is now not accetable please see attached image comparisons. Can you please let me know when this is resolved as this is a project i need to complete. I have created a number of this type of image and haven't had any issues in the past. Thanks

i make a video using  fire fly but its not working and all ready consumed my credits 

Adobe Firefly is not following prompts

플랜 정책상 월 4,000 Firefly 크레딧 제공- 2026년 1월 Firefly 생성 내역: 이미지 2건 (약 80 크레딧)- 상담원은 3,640 크레딧이 사용되었다고 안내- 1월 2일 크레딧 4,000 충전 증빙 요청 → 제공 거부- 문제 해결 이전에 추가 유료 크레딧 구매 권유- 문제 미해결 상태에서 상담 종료됨[요청 사항]1. 2026년 1월 2일 Firefly 크레딧 4,000 충전 여부에 대한 공식 로그 또는 증빙 제공2. 2026년 1월 크레딧 사용 내역 (날짜 / 기능 / 소모 크레딧) 제공3. 시스템 오류일 경우 크레딧 복구 또는 보상 방안 안내

I had 4000 credits, generated one video and for some reason my credit went to 0. 

After I push button "Generate", interface trace pop-message "Error ocurre, please contact support".What can be done here?

Text to avatar (beta) generate video - I have tried to generate  a text to avatar multiple times over the last couple of months. It gives a progress bar and at the end of the progress, it says "something went wrong".  It once took credits for that, for which I was credited. I am getting woried I will again loose credits if I attempt another generation. My current credits expire in two days. Am I doing something wrong? This generation is important to my workflow, and has worked well in the past. Please help. 

Every time I try to generate an Ai video (this error message comes up), I have more than enough credits to do this generation. This happend before and I had to wait days until it started working properly.  

I was testing Pika 2.2. It gave me an error while still using my credits.

Adobe credits didn't show although we bought it already. It just says: You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

ボード内で動画をアップスケールするときに消費されるクレジットが、ボード上で表示される量と、アカウントのクレジットが消費される量が違います。 ボード内では50クレジットと表示されても、実際減る量は60クレジットです。何故でしょうか？手数料として減るのでしょうか？ クレジットの減り方に違和感を覚える前に、100クレジットのアップスケールもしていたので、100クレジットの場合の誤差は確認していません。

when i paste a GIF into my Board, it only shows a still and not the full GIF animation

please help me resolve issues with firefly video. it is not processing any videos and the generate button isn't clickable.

I ran several prompts using two different models and got back a blank video. The prompt included frame start and end images or just a refrence image. Credits were used for each... 

Meus créditos generativos estavam em 4000 e usei apenas 4 vezes com valor de 400 cada e já zerou tudo! Depois entrei na biblioteca e vi que havia mais vídeos gerados do que pedi, totalizando 10 vídeos! sendo que 6 não pedi, e acredito que foi quando pedi para gerar e o site disse que estava esperando diminuir a grande quantidade de acessos então, por eu ter apertado mais de uma vez, pode ter dado esse problema, pois apertei pois não respondeu, e depois vi que, quando o site voltou a responder ele usou todas as vezes que apertei, mas eu não tinha como saber