Bug Reports

for 5 days and multiple time a day i have been trying to generate a 5 second video from image that keeps erroring out. “ Something went wrongPlease try again later.”  Firefly did work in December during the free trial period but seems to have completely failed. 

When I try to generate something using Gemini 3 I get an error message (Something went wrong), but the credits are used up anyway. It makes the feature practically unusable (and quite unfair for the user)

Generate video - Kling Omni 3.0 with aspect ratio setting of 9:16 generating videos of 16:9 aspect ratio  

I used specific details about a carafe in the video / also included a photo / but did not help.

I am a professional fashion photographer and educator who relies on Firefly for high-end client work. Since the late April/early May 2026 updates, my workflow has become completely broken due to several critical issues.The output quality has significantly degraded. Despite using professional prompts for realism, the results appear "plastic," artificial, and over-processed. The natural skin texture and photographic depth that were present in previous versions are now missing, making the images unusable for professional delivery.The model is consistently ignoring key details from uploaded reference images. For example, it frequently changes specific features (e.g., eye color from green to brown) despite clear visual and textual instructions. This makes maintaining character consistency impossible.In addition to the quality issues, the download button in the Firefly web interface has stopped responding. I am currently unable to export my generated assets to complete my projects.As a payin

I built a custom model, used it, created images with it and now it’ has completely going. The images I created are still there but the model isn’t

Generative Fill, android, mobile view. Click download on recent edit and nothing happens. Switch to desktop view and t works.

I’m able to generate images (becuase i have credits) but out of no where it stopped downloading. I tried restarting the browser, restarting the browser, clearing my cache, logging out and logging back in, but nothing seems to work. Every time i click the download buttons on the generated image it just gets stuck on Downloading… and will never download. This started last week on April 23rd, 2026

firefly image4をchromeで開こうとしたのですが、画面が暗いまま反応しません。また、運良く開けたとしても生成した画像がダウンロードできません。 現在コンプリートプランを契約中ですが、契約プランの問題なのでしょうか。それとも、通信環境などの問題でしょうか。

If I paste a large block of text into the Speech Generation window, I can’t scroll to the bottom of it. 

you can see 9:16 is selected, but the output is 16:9 

last two days can upload any image as reference. Not even error message is shown. Just dont conclude the action. Is as nothing was clicked at all

Well, I am generating images from text, simple line art.I want to refer to a previous image from a week or so back, so I can reference what settings I used to generate that particular image.I can scroll up, but if it’s not recent I need to look for it in my generation history.Either way, I ‘open’ the image, but it appears not to simply recall the image, but regenerate the image with default settings. The image looks similar, but the cropping is different as it has defaulted to ‘auto’.It doesn’t simply open the existing images and show you what settings you originally created it with.And I think it is using more credits as well?I am simple trying to ‘open a previous document’. Am I missing something?Thank you.

I always get errors while prompting images, its always when working on the promt after promting it first.I cant take extranotes or any more information onto the first prompt. Firefly doesn't get any style if i whrite down. for example i used: linocut, aquarell painting etc.

I have access to premium generative AI features through my Creative Cloud plan but still can't access the Standardize Headshots option in the Firefly Creative Production presets.

i cant generate videos after purchasing 5000x2 credits it still tells me to buy credits

If I create any video using Kling 3.0 in Boards, it will be created as 720p despite choosing 1080p, which makes creating videos in boards useless for my workflow.Creating Kling 3.0 videos in “Generate Video” works normally, but this kills my creativity as I work only with boards, especially that I can’t do anything while waiting 2-3 minutes for each generation to finish.

In Adobe Firefly, in the latest Chrome browser, on a Mac, I'm clicking "Generate Image" the page goes to load but just stays black. Nothing populates. URL:https://firefly.adobe.com/generate/image?sdid=MH16S6VK&mv=search&mv2=paidsearch 

I'm having trouble accessing the workflow in the production environment. When I try to access the page, it asks for a new login and then doesn't load.  

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Every time I try to generate I get an error saying please try again later.  This has persisted for at least a week.  I can’t even see my generation history now.