Bug Reports

When upscaling an image using Topaz Bloom, I get an error message about 90% of the time that “something went wrong, please try again later.” Also Adobe Boards seems prone to crashing as well.

I used Ray 3,  10 sec, 1080p video . This was the prompt. “A futuristic abstract cosmic background with a deep space star field and floating dust particles. Blue and warm gold glowing particles slowly drifting in zero gravity. Soft volumetric light rays and faint holographic orbital rings barely moving. Atmospheric depth haze and bokeh light specks. No characters, no cards, no text, no UI elements. Only the ambient background environment.Motion is extremely slow and subtle, like space dust drifting. Camera is completely locked off, no camera movement, no zoom, no parallax shift.Cinematic lighting, soft glow, high detail, photoreal volumetric atmosphere.10 seconds, seamless ambient loop feeling.”Nothing in my generation history  yet credits gone. refund please.[PII removed by Mod]

Je ne peux pas générer d’image, lorsque j’essaie, à chaque fois ça écrit “un problème est survenu, veuillez reessayer” sauf que ca utilise quand même mes crédits

Понад 2 години не можу створити відео поше помилку, що робити. Кредити на балансі є , то в чому проблема? Дякую!

Le di generar video y puse imágenes adicionales que supuestamente está permitido y se puede poner para que genere más personalizado el vídeo. Y no lo logro hacer y me cobró mis créditos del mes

The system states "adobe generative ai features are not available in your account", though my account is an active subscription from an Enterprise. In fact, there is a constant advice stating “you don`t have access to Firefly”. Regarding the broader Adobe Creative Cloud, the generative IA features stand also unavailable in applications included in the account as Photoshop or Adobe Express, despite the indication of existences in generative credits.  

Firefly Video Not Generated but credits still being used.Credits being taken out of balance when there is an error and video is not generated.Message says please try later but the credits are being used up.Please reimburse credits for videos not created. 

Something went wrongPlease try again later.

Prompt triggers a language warning - received this reply generating from a G-rated image using the prompt "Apply Studio Lighting Pass to existing render"

Tried to use firefly to create a video and get an error that says "Something went wrong". I just upgraded my account and currently have plenty of credits left to generate the video.Edit

I have an image of people paddling Coracles across a river. The paddles used just have one blade, however even after telling Firefly not to use two bladed paddles in the prompt it goes and does it. I cannot use the video it produces. Your AI is just not working.

 The new nano banana is amazing, but there must be a bug? While the option for 2K output exists, I'm stuck on 1K no matter which I select. Anyone else?

 [PII removed by Mod]

I am trying to generate and edit images using Adobe Firefly.. it’s not working in a reliable manner. Over and over it is wiping out my work and saying it can’t generate anything. This image will show you this is occurring with every AI model. Firefly, Gemini, and GPT.    

I love firefly and Adobe but this is getting bad, I keep getting charged for credits without getting an output, as you all know credits are PRECIOUS. I do not think its fair for paying users to be charged credits when there is no output and this happens semi often. I am using a macbook pro, this happens in safari and brave, even if i wait an hour before refreshing the page nothing happens and I still get charged. Please at least give us our credits back when we get no results. I am a loyal user and this is starting to really effect my faith in firefly. Here is a screenshot of what it looks like while waiting for an upscale that never happens and if i reload all is lost with no result besides missing credits. 

Adobe firefly is not using reference image , its just randomly generating scene 

followed instructions, uploaded reference video, gave brief text description and application caused browser to hang for extended time eventually crashing taking credits and video.

back of right of image appears to slope and needs to be leveled. the program sucks! it does nothing. I want my all my credits refunded. 0/10 stars for the tools sucks! 

I can't duplicate any text boxes or create any, when I do and type something in, it appears they just go into oblivian. 

On Edit image after uploading and putting in text and hitting generate… the screen flashes back and forth between two pages then crashes saying “ page is either temporarily down or has permanently been moved. ‘. This has happened all day today.  I’ve cleared cache, restarted phone, and tried incognito mode.  All the same result.  On iphone 16e. 

No [PII removed by Mod]

I tried to create four videos with firefly. three were created. the forth was not. But i was charged 4 x 400 credits. how do I get my 400 credits refunded.

Ingreso en generar vídeos indico que es lo que requiero y la app solo me indica que hubo un error que intente más tarde 

My profile says that I have 500/500 regenerative credits remaining, but then I’m told I have insufficient credits remaining when I try to create an image. [PII removed by mod]