Bug Reports

My generated video is in another language for which i cannot figure out which one. It is weird that before paying, the video was being done in a professional way. After paying my subscription, all is going upside down. I want a refund and wont ever use your software again.

Should be Microsoft OutlookWant a credit on my wasted credits 

Firefly pro user. it keeps happening randomly with no further context. this is ridiculous

At https://firefly.adobe.com/boards, under “Discover workflows for Boards”, most workflows are missing like “Make a branded mockup”, “Make an interior design moodboard”, and others.

Firefly is taking my credits but not generating anything. It will deduct the credits from my account and then say “Something Went Wrong” when nothing loads after my prompting. 

Hello Adobe Support Team,I am experiencing persistent issues with Adobe Firefly that are significantly impacting my ability to use the platform.Whenever I attempt to create a new video, Firefly frequently becomes unresponsive or appears to hang indefinitely. The most common issue occurs during image uploads. In many cases, the upload process never completes, leaving me waiting for extended periods without any progress or error message.This issue is particularly problematic when using video generation workflows that require a start frame and end frame. Even when I am able to successfully upload the first image, uploading the second image often becomes impossible because the interface appears to freeze or stop responding.To help with troubleshooting, I am attaching a HAR file that captures the network activity during the issue.Some additional information:Internet connection: Stable high-speed broadband (consistently above 100 Mbps) Issue duration: Approximately one week Impact: I have be

firefly does not generate images. It says error all the time

I tried to create a video, it loaded for a few minutes and said please try again later. But I lost 80 credits for this. How do I get my 80 credits back? 

I’ve input a wide range of videos into the video upscaler with different resolutions and codec formats, but I can’t seem to get this to work. Everytime I import a video and then set up the generation settings to my liking and then press generate, it loads and then gives me this error message.I know the issue is not that the videos I’m importing are already 4k or something like that or that they are too large, so I’m not sure what’s exactly going on here. Also I’ve signed out and signed back in, and tried different browsers, but nothing seems to work.It’s becoming very annoying having to try over and over with no results. The work I need have done involves important matters and as I intended to use this service with the fact that it’s not working is very frustrating. I’m not willing to pay for something that simply doesn’t work… and I’m on the edge of just completely switching to something else.Thank you. 

Something went wrongPlease try again later.This is the message I always get. I am unable to use your product. 

When I go to NEW then to VIDEO it takes me to a entirely different page than it used to.  It used to take me to a page where I can upload my pictures and then turn it into a video.  This not longer takes me to this page and the current page doesn’t allow me to do that either.  What changed and why?  This is essential to my business to be able to generate videos.

I go to my account page. I see all 5 plans. I click on “Manage plan”. I click on “Cancel your plan” and then nothing happens. I get the next screen and the wheel will spin for hours without ever showing the page.  Please help me to cancel all my plans. My project is finished and I don’t need any plan at the moment. 

For several days, Adobe Firefly has been 100% unusable for me. Every attempt to generate or edit anything results in the same error:“Something went wrong / Please try again later.”This happens on both of my Adobe accounts: My personal Creative Cloud subscription My company Creative Cloud subscription Both paid plans fail in exactly the same way.However, on the same computer, same browser, same network, if I log out and switch to my wife’s Adobe account (she does NOT have a paid plan), Firefly works perfectly with no errors.This clearly proves the issue is not related to my device, browser, cache, extensions, or network, but instead something wrong with my account or subscription configuration on Adobe’s backend.Because of this bug, I have been unable to work for several days while still paying for two active plans.I urgently request that Adobe: Investigate and fix the account‑level issue affecting my subscriptions Provide compensation or credit for the days I could not use Firefly

firefly, Credits were taken 4 times when generating a video of 75 credits, that is a total of 375 credits, all gone, please refund

He generado imágenes con imagen de referencia y todo ha funcionado bien, lo único que me da problemas es el “upscale” con todos los modelos. Me rebaja los créditos pero al final siempre da error. Estoy usando Safari como explorador, Version 18.4 (20621.1.15.11.10)  

Generating in Gemini 3.0 and 3.1 not working. “Something went wrong. Please try again later.”

I have an image in edit mode in Firefly. Paid full price of 60 credits and my edit is not being done. Just thinking….thinking. I simply asked for a white background and after 4 minutes, I still do not have a response. This is costing me credits….

I tried to generate a video using the AI Veo 3.1 and it used up my credits but didn't generate what I needed it to generate, the text labels in the video did not make sense and there were artifects.

I'm reaching out regarding a recurring issue I've been experiencing with video generation using the Kling engine on Firefly.In the past hour, two separate video generations got stuck during processing — one for over 30 minutes — and never completed. The videos do not appear in my history, yet the credits were deducted from my account in both cases.This has happened to me multiple times before, and it's becoming a serious problem that's affecting my workflow and wasting my credits.I would appreciate it if you could:1. Refund the credits lost for both failed generations2. Look into this bug so it doesn't keep happeningPlease let me know if you need any additional information.Thank you

firefly is not generating image. its loading for 30 minutes then its saying something went wrong and cutting my credits without giving any results

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do? version - firefly image 4.0 platform - tahoma 26.01

I cannot create any video for last 72 hours! I keep getting cannot load error. I've tried everything. I think I want to cancel and demand refund!screenshot of error

your kilng 2.5 turbo model unlimited version i broken 1 out of 10 trys a video is genreated rest it says cant load very annoying of no use despite unlimited  

I would like a refun for my credits

generations are coming back with white characters that I did not ask for. Also I am spending my credits trying to correct the mistakes of the images I have created. Not everyone in the world is white and I dont want to spend credit and time fixing this mess. I want my credits back