Bug Reports

All image creation LLMs are down and not generating 

When generating video, Firefly keeps hanging when trying to generate a 5-second clip. I’ve now been waiting about 15 minutes for a 5-second clip to generate. 

I trained a model but did not know that there was a pixel requirement. My initial run took 500 credits but immediately failed. I replaced the images with the correct pixel a couple hours later and selected train again and it took another 500 credits. In total it cost 1000 credits to train one model as I did not get the initial 500 credits refunded. I would like to see if I can be credited 500 credits.This took place approximately 10 pm EST on 9/23/2026.

Kling 3.0 Omni won't generate no matter what prompt I use. It says "The model you're using is currently unavailable. Please try again later."

Mando a generar video, me consume los creditos y los videos no se generan, tira error, demora muchisimo en cargar y aún así me descuenta.Ni hablar que NUNCA estan mis 11mil creditos juntos, siempre tengo menos, aun cuando no lo estuve usando...

fireflyがとにかく重くまったく動作しません。大変困っています。

How to disable firefly beta version

Eu tenho creditos, tenho assinatura. Mas o botão “generate” não está habilitado em “edit with prompt” 

Keep getting error when testing generating videos with models Kling 3.0 Omni and Gemini Omni Flash: “Something went wrong. Please try again later.” Tried yesterday and again today, same thing. Can this be fixed? Not sure what's up.Just tried generating images too. Also not working. Using a board I’ve been building on.  

I've uploaded 2 images to be converted to a video. The app says 'generating video' and doesn't move further. Its like stuck there for minutes.

①Fireflyの画像生成から下記条件で画像を生成します。　モデル：Firefly Image5　縦横比：ワイドスクリーン(16:9)　解像度：1K②生成した画像を画像編集からプロンプトを指定し、2Kを選択後に生成ボタンを押下します。　画面左下に必ずゴミが入ります。

I’m simply making an edit and the newly generating footage has zero updates. Yet, my credits are being used. That’s simply wrong to do to an Adobe customer.  Especially one that has been using and paying for your products since 1991!

I am using the new Firefly generation and editing experience (Beta) and can successfully create and save Character Elements. However, Character Sheet generation consistently fails with the error:“Failed to generate pose sheet, please try again.” Steps to reproduce:1. Create a Character Element with a base image.2. Open the Character Sheet.3. Select one reference view (front face).4. Click “Generate all.”5. The generation fails with the error above. Troubleshooting already tested:- Tested with two completely different Character Elements.- One was a simple illustrated character.- The other was a clean, front-facing photorealistic human portrait.- Tested with only one Character Sheet view selected.- Reproduced in both Microsoft Edge and Google Chrome.- Normal Firefly image generation works successfully in the same account and browser.- Character Elements themselves can be created and saved successfully.- After the failure message appears, the Element may continue to show a blue processing

Something went wrong Please try again later.

after your addition to the new GPT options like sunburst the option to use the GPT image 2 is showing 0 credits for usage. I tried this on high and was charged 80 credits. I would like my credits back or at least 75 of the 80 credits

Tôi không thể sử dụng nano banana hoặc các nguồn khác ngoài adobe, tôi đã report 3 tháng rồi những đội ngũ adobe không có khắc phục được

Fireflyn generointi epäonnistui ennen kuin työ päätyi jonoon. Käyttöliittymän konsoli ilmoitti: Instances of "undefined" type are not supported. Sama virhe toistui sekä aloitus- ja lopetusreferenssillä että pelkällä aloituskuvalla. Generointia ei aloitettu eikä krediittejä veloitettu. mutta millää mallilla ei generointi onnistu ei video generointi eikä kuva generointiVoit lähettää Adobe-tuelle tämän:Subject: Firefly Video generation fails validation before submissionI cannot start a video generation in Adobe Firefly. When I click Generate, the request fails immediately with this console error:Error during validation: Error: Instances of "undefined" type are not supported.The job is never submitted. I reproduced the issue with a first-frame reference and also with the first-frame reference alone. The setup was Kling 3.0 Omni, 720p, 10 seconds, with audio disabled. The prompt was within the character limit. No credits were charged.Please investigate the generation request validation/sche

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It keeps telling me that it can’t load. says i can edit and try again

Occasionally Firefly fails to generate an Upscale, but the credits are still being deducted. It’s a little frustrating when nothing is actually produced.

Firefly completely ignored all six images that I uploaded and went off on a tangent instead. it was a complete waste of credits. 

You offer the option for free creation, yet you aren't allowing me to generate images for free. Why won't you let me generate free images?Thanks

Hello Adobe team,Over the past days and weeks, Firefly Picture Generation has become almost unusable.The web interface frequently stops responding. Mouse clicks are often ignored, input fields don't react reliably, and menus either fail to open or stop responding. Simple tasks often require multiple attempts, and sometimes it is impossible to continue working.Before contacting you, I performed the usual troubleshooting steps:Cleared the browser cache Tested in Firefox and Chrome Disabled ad blockers and browser extensionsThe behavior remains exactly the same.I therefore believe the problem is related to the current Firefly web interface rather than my local system.Could you please check whether there are any known issues or recent changes affecting Firefly Picture Generation?Kind regards,

bu şekilde bir sorun oluştuğu halde kredim hesabımdan çekildi. iadesini talep ediyorum (400 kredi)