Bug Reports

I started a 4-second widescreen video generation in Sora 2 using one reference image and a detailed anime-style prompt. The system returned a service unavailable error, no output was generated, but credits were still deducted.

Siehe Screenshot.

even in edge its not working and i mainly use chrome

Title pretty much explains it. I have tried created several videos from a firefly generated image of a woman in a meditation pose and the video is simply to have her breathe in and bring her arms up over her head, palms together, and then exhale and bring her arms down to her chest. Keep getting this error for months but dont have enough time to keep messing with it. Ive tried other simple videos of other things and get this message or the message that the firefly image does not meet community standards. 

I was attempting to do a img2vid prompt when the first result wasnt what i wanted, so I altered the prompt and ran it a second time, when I got an error (see screenshot).Even though it didn’t give me any result at all, it still deducted my credits 400.You charged me and gave me nothing  

Hi, uploading reference images for style and composition is not working currently in Firefly.Thank you in advance for fixing! :)

There's normally sound included with these video generations, which couldn't usually take 400 credits or more, I've lost over 800 credits on two videos where there was no audio as expected just wanted to report it it's been out that I've been having problems with and I'm not sure if I should continue using it, tbh. 

Screenshot attached. I uploaded a first frame image, and the generated video does not use it.  My image that I uploaded 

As I said all the credits were deducted without generating anything! I mean anything!!! It said “something went wrong!” I need when and will all those credited deducted by error be restored!? This actually seriously affect my work!

Veo 3.1 fast. it takes my credits by generating random nonsense that has nothing to do with the inputs.this is enough information for you, because you already know everything. don't look for evidence because the internet is full of user complaints. You owe me wasted credits!

Because my prompts weren’t followed correctly, I want some credits sent back to my account. Of the 10 versions, at least six had to be redone because of spelling errors or changes to the design that I didn’t ask for or want. 

Title:Firefly vertical video generation repeatedly fails after 1–2 attempts, while horizontal video works reliably Description:I am experiencing a repeatable issue with Adobe Firefly video generation. When generating vertical (portrait) videos, the first one or two generations work, but subsequent attempts fail and return an error. After this happens, Firefly sometimes starts returning static images instead of video, even though the prompt is unchanged. This issue does not occur with horizontal (landscape) video generation, which continues to work reliably. Key details:  Issue occurs only with vertical / portrait video Happens after 1–2 successful generations Same prompt works again after waiting or refreshing Occurs with simple educational prompts (no copyrighted content) Horizontal videos with the same prompts do not fail  Steps to reproduce:  Generate a vertical video using Text to Video Repeat the generation 2–3 times Firefly returns an error or outputs images instead o

I just renewed my subscription until March 1, but next reset says February 9. I don't understand.

 I can't export the edited video from video editor. It says "Project failed exporting. Please try again later" all the time. The problem is in Adobe Firefly Video Editor on web 

When i try to generate images, for some reason got after a few successful generations the following:  "Something went wrong" or "Can't Load" in bulk, even one 1 word promps 

Hi, I can't upload the AI picture model I created with another paid APP because there is a problem with content credentials. Those credentials are mine, which means I can use them however I wish.Can you please help me on this? thank you in advance

adobe firefly kredimi yiyor ve video oluşturmuyor 800 kredi boşa gitti para veriyoruz bu uygulamaya[Moved to Adobe Firefly by moderator authority]

I was deducted 1000 credits and not refunded. I was using Runway gen 4.5 and got this error code.See attached

If iam generating video. It asking to pay money.but I yesterday only recharge this .only some video credits only get what is this

On several occasions I will upload an image to be used as the first frame and in the prompt I make it explicitly clear to use the uploaded image, but then 200-300 credits later, FF generates a video that uses none of the image I uploaded, which is a waste of time and paid credits

Cannot generate images since 2 days ago. the result is always: Something went wrongPlease try again later.

These are the images I’m trying to upload: This is Firefly’s response: Thanks in advance for your help!

Voiceover is not generating accurate pronunciation. Several words are read incorrectly and even when generated as a file the voiceover is still incorrect. 

Previously I would take a screengrab of my work in Illustrator, upload it to firefly and then prompt it to make 3D, add some fabric texture and it would generate a more realistic version of my photograph.Now it won’t let me upload a screengrab it says it has ‘Content Credentials’ so it can’t use it. Why is this happening? I shared the same image with a colleague and it worked, I don’t understand.

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.