Bug Reports

Bonjour,Je rencontre un problème avec l'application Adobe Firefly.Je n'ai plus accès à Firefly depuis l'application Creative Cloud, alors que mon abonnement Adobe est bien actif. Actuellement, je peux uniquement accéder à Firefly depuis Lightroom Desktop.Par ailleurs, je constate un second problème : lorsque je travaille dans Firefly Boards, mes projets ne sont pas enregistrés correctement. Après avoir fermé puis rouvert l'application, je ne retrouve plus le travail que j'avais réalisé.Pouvez-vous m'aider à résoudre ces deux problèmes ? Si vous avez besoin d'informations complémentaires (version de Creative Cloud, système d'exploitation, captures d'écran, etc.), je pourrai bien entendu vous les fournir.Je vous remercie par avance pour votre aide.Cordialement,

i tried too many times from a while but adobe firefly is not generating video its showing ( can't load). this error is showing again and again.here is my subscription invoicewhy its reset about in next 21 hours ? i subscribed on 17 july 2026 

Egal ob ich von adobe.com oder von der CC aus firefly anwähle. Es kommt nur ein schwarzes Bild im Browser. Auf einem anderen Gerät läufts komischerweise und ich kann uneingeschränkt nutzen.

bonjour sur l audio j ai optimisé un fichier. L opération a parfaitement reussie mais il est impossible de télécharger le fichier modifié. Lorsque j appuie sur le bouton télécharger le systeme me fait aller sur une page web blanche a cette adresse https://podcast.adobe.com/en/enhance?cgen=T32PLK66&mv=other&promoid=BMVV35QX&mv2=accc

Я не можу змінити розмір зображення яке я додала. Ні розмір, ні формат не підлягає зміні. А тому зображення неможливо покращити бо розміри надто великі  

NOTHING WORKS!!!! Every single prompt I give it, no matter how innocent, or bland or detailed. The video HARDLY and I mean HARDLY EVERY WORKS!!! Such complete garbage. How doe ADOBE out of any company not have quality AI generation??? Insane. 

All videos generated with Kling 2.5 Turbo appear in my private Generation History, but none of them can be played or downloaded. The interface becomes unresponsive. I tested both Chrome and Safari with the same result. I am currently using the Firefly Pro Plus free trial. Please verify whether the generated video files are correctly stored and accessible in my account.

Got an error “ the model I am using is unavailable...”  but it still used up my credits 

Whenever i try to create a video, the page freezes, and i cant type any prompt. I can change AI tool and lenght, and what so ever, but cannot type prompts.

cant open firefly in browser 

nothing is working im hiting every button but nothing happens  

Like this idea, but it really doesn't seem to work. You choose an image that is close to what you want, including the physicality of the person, the way they are standing, etc. and the refresh - regardless of prompt location, often generates 4 images that barely resemble the reference image - and then that reference image is gone.  It would be nice if that original reference image were able to be kept.

On Firefly I generated an image with with GPT image 2 one medium size and one high size, but they rendered same size, meaning there was no difference in size just difference in pricing. The High image was 80 credits and medium just 20. why is that?

jag can inte genera videor elle bilder  

Hello,I'm reporting a technical bug in the Adobe Firefly web app (generate.adobe.com) that prevents me from normally using the service I pay for as a premium subscriber (around 160 EUR).Description of the problem:1. After refreshing the page (F5), a promotional modal briefly appears for a split second ("You have unlimited generations" / "Premium feature") - even though I already have an active premium subscription.2. The modal disappears visually very quickly, but after it disappears, no buttons on the page respond to clicks - the interface is completely blocked/unresponsive.3. The only way to restore the page is to manually clear cookies, then accept the premium modal again (clicking "Continue"/"Get started") - after that the page works correctly until I refresh it again.4. The problem returns every time the page is refreshed.Technical details (from the browser developer console):- The element responsible for the modal: <div class="intro-modal-container" data-testid="firefly-intro-

When I try to train a custom model - and click the illustration choice. It always just keeps loading, and never end up anywhere. I have tried different browsers and cleared my caches. I would really love to try out this feature, so I’m hoping for a fix :) 

When selected music generator app,. - page does not display, rather says “Page Does Not Exist”   

Buonasera, riscontro un blocco totale dell'interfaccia web di Adobe Firefly che mi impedisce di utilizzare il servizio.Problemi riscontrati:Non riesco a caricare nessun tipo di immagine di riferimento (funzione che oggi pomeriggio invece funzionava). Non riesco a fare clic sull'icona del profilo per verificare i crediti rimasti. La chat di assistenza integrata nella pagina non si apre e non risponde. Non compare nessun codice di errore a schermo: la pagina semplicemente non reagisce ai clic. I tentativi già effettuati includono:Test approfonditi sia su Google Chrome che su Microsoft Edge. Utilizzo della modalità di navigazione in incognito (il problema persiste identico). Svuotamento completo della cache del browser. Richiesta urgente: I miei crediti generativi inclusi nell'abbonamento a pagamento scadono tra meno di 18 ore. Trattandosi di un evidente bug tecnico lato server di Adobe che mi impedisce fisicamente sia di usufruire del servizio per cui pago, sia di contattare l'assistenza

Pre-generation speech previews (highlight text and play) do not sound the same as the final output (generate). For instance, when fine tuning pauses or replacing commas with dashes to change pacing the pre-generation will play back with different expression than when generated.

How can I resend the request to my admin? Somehow, he doesn’t receive any of my requests via email. 

добавила картинку. описание. генерирование. результат. отсутствует функция сохрания.  

My Firefly is not responding to generate image. It goes to a all white screen and nothing loads.

o site de voces do firefly trava toda horafica inativo 

I try several browsers, from my cellphone and Notebook, I have the same issue everywhere. Takes a lot of time. This happen also in the app. Sometimes I cant write the prompt