Bug Reports

Hello, I would like to animate two images (1080 x 1350px) I created in PS CC using them as the starting frame and end frame. But Firefly does not except my images - it fails to generate:"Unable to loadWe cannot process this prompt because the reference imagedoes not comply with our usage guidelines. You can upload another imageand try again."I don't see any violation of the user guidelines on my part.Can anyone please help me! Best regards, Patrick iPad / iOS 17.7.510.5 inchAdobe Firefly current version

J'ai payé pour 1 mois Firefly et au bout d'une semaine on me demande de re payer ???Je ne comprends pas . Merci de votre réponse.

los favoritos de firefly me dan error, no puedo encontrar mis creaciones guardadas

After the video is generated, I have to wait several minutes just to generate a new prompt.

Desde hace un par de h ora no funciona la generacino de imagenes SalkudosPaco Ortega

i was download a transparent image but actual downloaded result is with background image 

Hi Adobe Firefly, How to get more generative AI video credits? And I am using my school accounts. Thank you.

why did the language become turkish? why i can't upscale my last result (always error)? what's going on here   title renamed by moderator

I have provided a reference image and style image of my character. When I ask Firefly to generate more versions of the character, it is cropping part of the head and the body, despite that not being the case in the reference or style images. No matter how I ask Firefly not to do this, it continue created versions where part of the head and body are cropped, making them unuseable. I try asking it to zoom out, nope, keeps generate more or less the same image with the cropping over part of the head and body. It is infurating and makes the product complete unusable. It is pity because I like some of the designs, but can't use them because I only have part of the image. Seriously why doesn't Firefly follow the prompts?

Label: Text Rendering Issue, Video Generation Description:The text in videos generated by Adobe Firefly is highly inaccurate and unreadable. Even when providing clear and structured input, the text output is:Distorted or gibberish, making it difficult to read.Inconsistent in font, placement, and clarity compared to the given prompt.Missing or altered words, leading to incorrect messaging.This severely impacts promotional, educational, and business videos, where precise text display is crucial.Steps to Reproduce:Use Adobe Firefly’s text-to-video feature.Provide a structured prompt with specific text.Generate the video and observe the inaccuracies in the text output.Expected Outcome:The text should appear exactly as provided, with clear readability and correct formatting.Actual Outcome:The text appears distorted, unreadable, or incorrect, making it unusable for professional videos.Request:Please improve the text rendering accuracy in future updates so that it precisely matches the i

I uploaded a still of a kayak on water to turn into a video.I have several times, in increasing exasperation, told Firefly to ONLY make the water ripple slightly and NOT to move the kayak, the kayaker, the man, or anything else in the frame. It started out madly animating the camera, and when I told it to keep the frame static it won't stop adding mad animations to the kayaker, inserting a man's arms in the front of the frame paddling - every time, I tell it DON'T MOVE THE KAYAK, DON'T MOVE THE MAN. DON'T ADD A MAN BEHIND THE CAMERA PADDLING. But it won't listen. I'm 8 prompts in and writing prompts now like GO BACK TO THE ORIGINAL IMAGE. DO NOT MOVE THE KAYAKS. DO NOT MOVE THE KAYAKS. DO NOT ADD PADDLING. THE KAYAK MUST BE STATIC. THE MAN MUST BE STATIC. THERE MUST BE NO MOVEMENT IN THE FRONT OF THE FRAME. DO NOT ADD ANOTHER MOVEMENT.And then like it's trolling me, it makes the man paddle backwards past the camera. And then in the next one still makes the man paddle but has

Hello, Please check this issue that I'm encountering that In the upper-right corner from the Profile in the opened tab appears that I have 1000/1000 credits but i had spent them at it doesn't dissappear. Thank you!

ao subir uma imagem e descrever o vídeo desejado eu não obtenho nenhum resultado a não ser a mensagem de erro  abaixo:Não é possível carregarNão foi possível processar essa solicitação.Edite e tente novamente.no prompt foi carregada uma imagem com um pote de comida e o prompt usado é este: a imagem se aproxima lentamente e atrás do pote surgem ingredientes naturais: abóbora paulista, brocoles, batata inglesa, cenoura.após surgimento dos ingredientes naturais atrás do pote, entra en cena vindo das laterias, carne de peito de frango em um pequeno prato branco.   

I have been try to create a video where two cars crash into each other. The phisics are really bad on the crashes. cars merge into each other, ot just keep moving while crashing. I have spend all of my credits trying to create one video without any luck.  Attahed is one of the samples

Hola como va! Les cuento que no me muestra historial de generación  en firefly, se queda la pantalla en negro y no puedo usarlo!

No quiere animar renders

Photo isn't uploading 

I have run out of my 1000 credits, and FireFly has started generating very simple images that do not align with what I ask for. I have ordered a subscription (Standard One) with 2000 extra credits. They appeared in my account , but nothing has changed. Adobe still generates images that look simple, not following my instructions (I choose "ART," and it generates something based on stock images, I guess). No credits are being used. What is going on?

In the "buy Adobe Firefly Standard" and "buy Adobe Firefly Pro" sections of the Firefly web page, where is the monthly/annual choice, it says "Annulla" (that means "Cancel") instead of "Annuale" (that means "Annual")

Face Look totally deformed - Firely Video

I use my works on Firefly, but I can’t because they say I violated the User Policy

In the web interface firefly.. my account says i have 1000 credits but firfly is saying i used my 2 credits and to subscribe 

Bonjour,Dès que je souhaite utiliser firefly avec une vidéo pour traduire la langue, j'obtiens un message d'erreur comme quoi je n'ai pas accès à cette fonctionnalité et que je dois contacter mon administrateur... pourtant je viens de vérifier mon compte et les outils d'IA génératives font bien parties de mon compte et il me reste 25 crédits.Pourriez vous m'aider ?Merci

I have tried with all kinds of diferent images and I get the same result: "We can't process this prompt because the reference image doesn't meet our User Guidelines." I havent been able to generate not one video from an image and I own all the rights to the images used.

Bei Image to Video kann man bei der ersten Generation das Bildformat nicht einstellen. Es ist standart auf 16 zu 9 eingestellt. Erst nachdem man diesen standart gerendert hat, kann man auf 9 zu 16 umstellen.