Bug Reports

Many formats have the option to choose between joint stereo channels or separate mono tracks. For broadcast, separate mono tracks are often required. When choosing the XDCAM codec this option is greyed out in AME. The tooltip on mouse hover just says what the option normally *would* do, but not *why it's greyed out*.  To make matters worse: depending on which preset you're coming from it is either shown as checked or unchecked whilst still greyed out either way, making it seem as if it's not active in some cases and not even possible to activate, because it's greyed out. Took me quite a bit to realize with this codec the option is *always active* despite being greyed out and sometimes incorrectly shown as unchecked.  Further adding to the confusion: Premiere is interpreting the files we exported automatically as one stereo track by default. For practical purposes that would be fine– IF it didn't lead us editors to believe we weren't exporting separate mono trac

When I send sequences from Premiere Pro to Media Encoder, I cannot modify any settings to the sequence once they are in Media Encoder. The dropdowns for different codecs appear but when I select the different codec nothing changes. The workaround is to delete the sequence and return to Premiere to make the changes and send it back to Media Encoder. This also happens when I duplicate a job and want to add another output. Media Encoder version 24.4.1Premiere Pro Version 24.4.1MacOS 12.7.4Mac Studio (2022)Apple M1 Ultra64 GB

Working with UHD-Log-Material and HD-Proxies with a LUT.For Export I want to use the Proxies with the look an set up a preset with that option.Adobe Premiere Pro / Media Encoder version number:24.3Operating systemMac OS 14.5 Sonoma on a 2022 Mac StudioVideo format:High-Res: Quicktime ProRes 422 HQ, Proxie: Quicktime H264Steps to reproduce:Create an export-preset with "Use Proxies" onExport a timeline wich have proxie-filesExpected result:AME should use proxie-filesActual result:AME use High-Res-files, export directly in Premiere uses proxie-files

I am trying to export a small portion of an AE composition as a thin video with a dimention of 60x2160 px. Using the crop panel in the export settings it's easy enough to set the dimensions and do the same to the video settings. However, the exported video file has a size of 64x2160px. If I go back into ME and double-check the export settings before starting the queue, the right side under the Video section now shows the video dimentions as 64x2160. The video exports at the correct dimensions using other formats like H.264 or Quicktime, but the dimensions won't stay where I've set them using HEVC. I can't seem to find any sort of minimum size limitations for HEVC, so I'm wondering if this is a bug. 

Updated to the latest After Effects yesterday and now when I try to use AME to render AE comps all my footage is color bars.  The renders work fine from the AE render queue, but I can't work on AE while it's rendering....

Hi,I'd like to report a bug in 24.3 (Build 49) of Media Encoder 2024. I'm running it on a 2023 Mac Mini with an M2 Pro chip on Ventura 13.4.In an attempt to batch-edit the export settings across 45 .mxf files in Media Encoder, I continue to run into an issue where my audio channel settings do not apply to all 45 files even though all of the other settings do apply.I changed the 4K UHD .mxf  files to be 1080p .mov (QuickTime ProRes 422 Proxy) but need to have the audio output channels set to '5 channels' mono so they match the raws. This is so I can successfully attach them as proxies in Premiere.I've troubleshot a few different ways, including restarting the computer, saving & applying presets, and even reinstalling Media Encoder with my preferences deleted. None of these have helped fix this.Any help, workarounds, or patches would be greatly appreciated.Thanks,Jack

Running ME makes system lag. Mouse lags. AE lags. Workflow lags while ME churning out BG renders... PLEASE FIX ASAP!

I have tried multiple options for encoding a video and during the last week, it has been looping the audio to the beginning at the halfway mark. During the last attempt, I chose "Match Source - Adaptive Medium Bitrate" and it still is giving this error. Is there a glitch that has yet to be reported?  This has not happened to me before and I have not found a solution on this forum yet.There is no update shown avaibale in adobe creative cloud and my encoder is version 24.3. Thank you for any help.

Anyone know why, when exporting from Premiere Pro 24.3.0 to AME 24.3, with "import sequences natively" switched off, AME keeps burning in closed captions? If I switch "import sequences natively" back on, everything works fine, or if I export directly from Premiere, things work fine. I was needing to fix another bug with embedded sequences not rendering properly when natively imported to AME, so I changed the settings, only to find that I could not stop AME from burning in closed captions.Any help would be great. I've been doing workarounds for some time now. Thanks Premiere Pro 24.3.0Windows 10intel 13900K64GB RAMRTX4090 551.61

I dont know if this is a bug, or me not knowing how to use this.I used to send a bulk  of videos to Me so I dont have to render one by one. I had a specific mograt that would not render, but ok.I updated to Windows 11, and due to SSD problem had to reinstall all apps.Now, when I bulk render in Me, it will not render the mogarts or whatever graphics, and it will not even render all of the video(it will render whole length, but half of it in black).So, with same custom preset, I have now to render every video one by one, a total of 57 videos. What am I missing??

Hola a todosLlevo dias peleando con encoder, cada vez que quiero renderizar un video desde ese programa todos los renders los exporta con errores.Por ejemplo un video que encoder me da un peso de 150MB en h264, cuando lo exporta queda en 2MB y asi me pasa con after y con premiere.Menos mal renderizo en animacion y luego en handbrake lo puedo convertir a un video mas liviano y que tenga buena calidad. Pero en premiere no puedo y me da errores.Que pasa Adobe?Que podria hacer para poder exportar los h264 de forma correcta, como antes?

Last two updates of Adobe Media Enccoder (23.5 and 23.4) make AME freezing on import of AVI files with MJPEG codec. The latest version of AME what works fine is 23.3.

Hola a todosLes comento brevemente, tengo un video en after effects que al momento de exportarlo\añadir a la cola de media encoder va todo bien me abre la app de media encoder pero al momento de darle la opcion para procesarlo me marca error. Cabe recalcar que tanto After Effects como Media Encoder son de la misma version, ya hice una desinstalación e instalación limpia. Marca codigo de error  -1  Es una Macbook Pro 2021 Chip M1 Max, funcionaba bien, solo se hizo un cambio de usuario y ya presento este error   

It seems silly but a small pop-up that states "Font activation plug-in disabled" disables adding videos to the render queue or use Media Encoder. The annoying thing is that the pop-up "pop-ups" behind the ME window and often behind every open window on the computer. It won't even show up when viewing all ME windows on mac.  After moving all open windows and finding the pop-up I just click "Ok" and everything works fine. I use "connect fonts" as a font management which is the reason for the pop-up.

I had this issue in previous version:When I export from Premiere Pro to Media Encoder to render or if I try to create proxies, AME only renders 1 frame and all i get is a still image for the duration of the original video sequence...I deactivated Dynamic Link which solved my problem... Now after the last update I have the same issue, but not from the beginning:Started to create 15 proxies in a queue... everything fine...Then i startet another 4... fist was fine, 3 others again just 1 frame... all 4 was 1 queue!I tried a proxy that already worked... it didn't work again.... doesn't matter what I want to render, I just get 1 or 2 frames an then just this one image for the duration of the video! I tried to deactivate DynmicLink again ("native import") but for what ever reason it doesn't solve my problem anymore! Can anyone help please? really urgent and I have no idea what to try...If I render with Premiere Pro everything is fine, but AME just gives me a video with the corr

Hello, I have issue with ME2024. It keeps on crashing during rendering (crashes, jams system not responding at all and eventually reboots Finder) and I haven't found any resolution yet. Sometimes rendering goes complete but most of the tries fails. My system is 16" MBP mid 2019 2,4GHz 8-core Intel Sonoma 14.2.1 installed. I usually transcode large files from prores hq to high quality mp4. Fcpx/Motion user and some supported 3rd party plugins installed. Now trying back 2023 versions. If you have any ideas I could check and would possible give any hint what's going on please help me. BR, Jussi

If you set a custom output name in media encoder, and then click the check mark for 'Use Maximum Render Quality', the custom name is reset back to whatever it was originally. This is particularly unhelpful as the Output Name appears first so if you're going down the list setting all of your output settings, and then check 'Use Maximum Render Quality', you may not realise that the Output Name has been reset. Adobe Media Encoder 2024 24.3 (Build 49)2023 Macbook Pro - Apple M2 PromacOS Sonoma 14.4.1

Antes Renderizaba literal 30 minutos una pelicula de 2 horas,  y ahora me tarda 3;45 horas en una pelicula con la misma duracion los mismos graficos que tampoco son la gran cosa, solo textos y una imagen como logo y musica, antes funcionaba bien, ahora con la actualizacion me empezo a hacer eso, luego me consume el 80% del procesador cuanto antes llegaba al 20, porque mientras renderizaba podia perfectamente trabajar con photoshop y ahora, nada se llega a apagar la Macbook pro, si alguien tiene el mismo proble o ya losoluciono agradeceria su ayuda, Gracias

Hi team,I'm attempting to send a raw photo sequence from AE to Media Encoder for export.  The photo sequence is edited in Lightroom Clasic and then imported to AE. A comp is then created from the image sequence. The sequence is comprised of about 300 Nikon raw NEF files (a timelapse sequence).  I'm attempting exporting in Qucktime Proress HQ format, using the original image size, at 30 fps.   In ME this is the error seen in the log:Export ErrorError compiling movie. Accelerated Renderer ErrorUnable to produce frame.Writing with exporter: QuickTimeWriting to file: /Volumes/Raid4/Timelapse/2024-04-20_stars/2024-04-20_stars-PROJECTFILES/2024-04-20_stars-AE_AME/2024-04-20_stars comp.movAround timecode: 00:00:02:12Rendering at offset: 2.333 secondsComponent: QuickTime of type ExporterSelector: 17Error code: -1609629695  I always reders a few seconds of the sequence and then errors out. I am able to export the same sequence directly from AE with no issues. Prores fil

We have a watch folder set up to encode videos when we move video clips into it.Usually after the clip is placed into the "Watch" Folder the encoding begins and the completed clip is placed in a folder named "Output" and the origanal clip is moved into a folder named "Source".Now the origanal clip stays in the folder it where it was first placed and nothing is in the "Source" folder and the completed clip is placed in a folder named "Output".The problem is that the encoding process will start again the next time Encoder is run, as the clip is still in the "Watch" folder.Adobe Media Encoder 2024V. 42.3 (Build 49)

I have a very recurring problem, from time to time the media encoder does not finish completing the render, it always takes a second to finish, it stays for hours without moving, until I stop it and try again with the same result. I clear cache, restart, I have updated all Adobe apps, video drivers and it always happens, no matter the format, h264, avi, quicktime.Windows 11, 32Gb ram, 4060 TI 16Gb, Ryzen 7 5700X, AME 24.3. any ideas please

Is it possible to make media encoder remember presents and save locations? When I export from Premere Pro, it always reverts to a basic setting, and never the custom saved preset.Plus the export won't remember the last locations I want to save to.  I have to keep navigating back through folders. Nomally when I am on a project I only save back to the same folder. This would really speed thing up for me. Thank youJulian

I do all my editing on my primary system, then save the project file to a folder on Dropbox. A remote computer running Media Encoder has that folder setup as a Watch folder to automatically pickup and export the sequences in a project. A number of computers will save projects to that folder and it is supposed to just truck through them, as headless a possible.At some point we'll notice that projects have stopped rendering and when checking the machine Adobe Media encoder has frozen, and there's a system warning to force quit apps because the computer is out of memory. It's been a relatively consistent issue, but moreso lately.After force quitting Media Encoder and re-opening it, it picks up with any files that hadn't finished, and goes on it merry little way until it runs out of memory again. The files that it got stuck on proceed through without issue, so it's not centered on the projects or footage themselves, it seems that Media encoder isn't releasing the the memory it uses when pr

Hello,This is an older problem as described in this posthttps://community.adobe.com/t5/adobe-media-encoder-discussions/estimated-file-size-issue/m-p/9412143#M4318But the bug itself if that when the Metadata option is set to ""create sidecar file" in the export settings box in Media Encoder the program still writes the Metadata INSIDE the file. The other 2 options that are always greyed out are write Embed in Output File and Create sidecar AND Embed in Out file. This is s H264 file that we are talking about. Media Encoder 23 and the latest 24 both behave the same. Thanks.The only option is to turn it off.Turning it off also solves that dreaded size bloating of the file which took me couple of hours today to figure out.

He estado varias horas tratando de exportar una serie de videos, pero se congela.Actualmente tengo un archivo de 8 minutos de duración,  lo puse a codificar hace 3hs. El programa avanzo hasta el 99%, media encoder me muestra que que le falta 1 minuto para terminar de exportarse, pero no avanza. Me tiene molesta esta situación, es tiempo de laburo perdido... Win11 - Media Encoder 2024 (Versión 24.3 - Comp 49)