Bug Reports

I have had several crashes trying to encode a 4K video I edited in Premiere and am exporting with Media Encoder that is 11.5 hours and takes 45 hours to encode with the export settings I'm using. I have had 8 crashes so far, and most of them anywhere from 50 to 75% of the way through the encode, so you can understand my frustration here.  First off, my specs:CPU: 5950xGPU: 3080TiRAM: 64GB DDR4Source Footage is on two 8TB SATA SSDs striped together, roughly 1 GB/s read speeds as a resultSaving to a 12 TB SATA HDD I am encoding using Voukoder, an export plugin that allows me to export using x265, which I prefer over the built in encoders, for certain specific reasons that I need for my exports. I know Adobe's first response may be to try to blame Voukoder, but I've had that plugin crash in the past. It produces its own log, and its crashes also don't look like what has been happening here, so I don't suspect it's Voukoder at fault here.  I actually successfully e

Will only render part of the clip when slowing down footage shot at 60fps to 23.976fps with 'Interpret as...' in AME. Both 'Source' and 'Output'  are set to 'Entire Clip'. This has been an issue before, but was fixed. Now it's broken again. Reverting to AME 2023 for now, where this works. MacOS 12.7.4 MacBook Pro M1Max 64GB RAM; AME 24.2.1

I created two similar H264 output presets - the only difference is one has captions burnt in and the other is clean. If I apply them individually (ie duplicate the source with only one output) then everything works as expected howeve if I apply them as two outputs to the same clip the captions do not get burnt in on the preset with burnt-in captions. The workaround is .... to apply them individually. I have other similar H264 presets which do work.... go figure. I tried to attach the presets but the forum won't accept them. AME 24.2.1  

when i edit a footage like 50fps then i changed into interpet footage to 25 fps then make to proxy its not make complet proxy,  with original 50fps footage work well in proxy ... why???????

Hi, I would like to encode a project from After Effects with Media Encoder, but it says: Adobe Media Encoder has encountered an unexpected error and cannot continue. Cache-SSD is empty. What can I do? Media Encoder is also not starting as Standalone. Renderqeue in After Effects is working.I am working on Windows 10 Pro, Version 22H2, Betriebssystembuild 19045.4046, AE and ME, nvidia-driver are newest versions dated today. I am stuck.Cheers, Albert

Simple 3 PNG files sent from After Effects to export via Adobe Media Encoder.Connecting to Dynamic Link server... and no progress. AME 24.4 (Build 7) BetaAE 24.3.0 (Build 42) Beta

Hi, i have a question. i was trying to render an image sequence as simple as it is, but when i go to the encoder and do the render the render turns out horrible. other this i saw is that the media encoder gives me an estimated size for the file and the file turns out to be lighter (whitch is because its rendering wrong), but in the media encoder and after effects looks ok so i dont know what the problem could be. 

I was trying to render a after effects file on Media Encorder, But it doesn't render, it just stopping near end. I have attached a screenshot for whats happening. The application is not stucked, it is only the render. Please help me to fix this. Thank you. 

what is the added value of a media encoder when it's working in direct in AE?  losing time

Pela segunda vez estou tendo que usar outro programa para renderizar meus projetos pois o Media Encoder está corrompendo os arquivos ao converter de AVI ou MOV para H.264 MP4. Não faço ideia do porque, não consigo corrigir o problema. Utilizo um notebook com um R7 4800H + 1650Ti, 32GB de Ram e 2TB de SSD dos quais mais de 1TB está de espaço livre. Adobe por favor, faça atualizações melhores, tanto Photoshop, After e Media encoder estão pessimos desde as 2 ultimas atualizações, nesse caso o video Aparece só um rodapé na parte de cima e o restante todo preto. Até uma versão crackeada deve funcionar melhor que pagar pra não conseguir finalizar meus trabalhos. Simplesmente um descaso com os clientes. 

Hi,Just a quick remark on the Adobe Media Encoder settings pannel :  When choosing the format, the scroll doesn't work as well as it did on non the Beta version. the list pops out of the screen. A bit annoying. Here's a screenshot :  

Ive been he whole day trying to export a video and its ending alqways like this...im using the version 23.6.2 exporting in H.264 bitrate +20, in 1080*1920.its using hardware aceleration with and nvidia Cuda of 4gFirst i was trying to export it in premiere, qhen it didnt work i tried to sen to Media encoder and it ended up the same way, then I tried to send it to after effects with the adobe dynamic link or just importing the timeline and it didnt work.when I thought it was a problem with the Project I tried using and older project and it ended up the SAME WAY.i uninstall and reinstall the three programs several times, using diferent versions below and none of this have helped.(i think this is a diferent issue, but now when try to open the after effects project it literally instacrashes)Anyone with the same problem? or that knows whats going on? 

Any idea how to fix this? You can still see the video behind it. 

I'm using both the current (24.1.1 build 2) MEdia Encoder as well as the Beta release. I have the same problem in both versions.Mac Studio M1 OS 14.2.1 64gigs of Ram I have 9X16 content that was exported as a 16X9 video with black bars on either side.I want to crop out the black bars of the 16x9 video and have the 9x16 video as a 9x16 video.I was under the assumption that Media Encoder's "Crop Tool" was where I could get this done.When I set the source crop to 9x16, the source window looked as I would expect: 9x16 with no black bars.When I look at the output, the video is still 16X9 with the black bars.The aspect ratio in the "Basic Video Settings" panel still shows 1920x1080 even after I applied the crop.I tried "match source" on and off, I unlinked the width/height, but the 1920x1080 aspect ratio never changed.The ONLY WAY I can get the crop to work is to manually enter the new 9x16 aspect ratio. 608x1080 This can't be how the tool was designed to work. Am I missing somethi

I use Snagit to do video screengrabs on my Mac desktop, and I would like to be able to bring them into Media Encoder to do scaled down versions of them. Snagit, unfortunately, always seems to create an empty audio track 1, plus a stereo audio track 2. When I render out the clip in Media Encoder, it only listens to track 1, so the render comes out silent. Is there any way to get AME to listen to ALL audio tracks when rendering?  I'd rather not have to open it in Premiere first to strip off the empty track. I haven't had any luck with adjusting the render parameters. I'm using Media Encoder 2024 version 24.1.1 (Build 2) on a Mac Mini with OS 13.2.1 Thanks in advance!

When "increment output file name if file with same same" is unchecked, and the target file exists, encoding fails. File is not set to read only, and has no unusual permissions.  No process has an open handle to the file.23.5 build 51Windows 11  - Source File: D:\test content\source.mp4 - Output File: D:\test content\source_1.mov - Preset Used: d3region0_proxy0 - Video: 3840x2160, no alpha, 29.97 fps, 00:00:47:06 - Audio: Uncompressed, 44100 Hz, Stereo, 16bit - Bitrate: - Encoding Time: 00:00:00 07/31/2023 03:08:41 PM : Encoding Failed ------------------------------------------------------------ Encode failed because the file D:\test content\source_1.mov can't be overwritten. 

I know it's been asked before. But like many, I find myself in the same situation as those posts. Whether it's on After Effects or Premiere Pro, the project does not show up in the queue. Even if the folder is on the "watch list." Thankfully, the AE version I have can export '.mp4' videos, but sometimes I find myself in the need to export background-transparent videos so I need that '.mov' file to use on Premiere Pro. However, the problem persists with Premiere Pro.But yeah, has this been fixed? I found this other article: https://community.adobe.com/t5/after-effects-discussions/faq-dynamic-link-between-after-effects-and-adobe-media-encoder-doesn-t-work-next-steps/td-p/10898879, which seemed helpful at first but it does not. There were some helpful guides that I followed and I followed them in its entirety but the file simply did not translate. See this guide: https://helpx.adobe.com/mx/after-effects/kb/after-effects-composition-export-error.html (it's in Spanish) I

Hello Adobe, whenever converting a .mov file to .mxf using ME 2024 it fails. ME 2023 works but would like to use the latest version of ME. Below is the fail log information. This fail happens on various files.  Thanks,-E----- Encoding Time: 00:00:0002/02/2024 08:33:53 AM : Encoding Failed------------------------------------------------------------Export ErrorError compiling movie.Export ErrorExporter returned bad result.Writing with exporter: MXF OP1aWriting to file: D:\2024\Brands We Love Sale\TR_219304016.mxfAround timecode: 00;00;00;00Component: MXF OP1a of type ExporterSelector: 17Error code: 3------------------------------------------------------------

Version: Premiere 24.1, Media Encoder 24.1.1Platform: Windows 10Hey everyone!I've been trying to export this project through media encoder for the last day or so. However it seems to get stuck rendering almost completely randomly. I've tried several different codecs, both gpu and cpu rendering, and even tried exporting it as an image sequence as a last ditch effort and nothing seems to work. The project contains a lot of linked media so I thought that might have been it, but it still seems to get stuck on parts of the video that are purely in premiere. It doesn't even pause at specific points as well, it seems to be almost completely random. In addition I notice that when it does pause cpu and gpu usage seem to go to almost zero like encoder paused. I have no clue why this is happening, any ideas?

New PC at workEncoder 2024 crashes and freezes all the time, its uselessHow can you fix this for me

I recently updated to the latest versions of the Adobe Creative Cloud suite, and as for the Audition, After Effects and Premiere features, I can certainly see an improvement. With Media Encoder, though, it's totally another story. I've been editing podcasts that last in average an hour and a half to two hours, and it usually take about 1 to 2 hours to render. Since the update, I've seen it climb to about 10 hours without doing anything different (Even though I don't see could have been done to upset rendering that much).  Any insights on what could cause this issue? It's really a deal breaker for me if something as simple as this simple podcast takes 10 hours, I don't want to see anything with high production...

Hi there,I experience a strange bug in Media Encoder. The SEQ TC is not showing correctly when i send the export to MediaEncoder. Instead of "SEQ TC: 10:00:00:00", which is shown in Premiere Pro and the Export Window in Premiere Pro, in MediaEncoder it is shown as "SEQ TC:#{nbsp}10:00:00:00.I use the newest Premiere Pro 24.1 and Media Encoder 24.1.1.I use the effect Metadata & Timecode Burn-In on a Adjustmentlayer (Metadata: Sequence Timecode, Metadata Label: checked, Field Symbol: unchecked, Format: SMPTE, Time Display: Source Frame Rate)If i uncheck the Metadata Label it turns out fine. I think the space between the label and the actual timecode is not rendered correctly (nbsp = no break space). Exported directly in Premiere Pro everything is fine. Also tried switching from hardware to software in mediaencoder, same issue.This is really annoying, when we are mastering and have to export like 60 Timelines at once. You cant export each timeline sperately in Premiere Pro. This is a

My comps never go from after to media encoder. I already reinstaled media encoder but it doesn't seem to work... Anyone know why?

Hi All, I have a live training that was recorded via Webex. In order to put in my LMS it must be converted. So I put it in ME, and once it is done converting and I watch it at 32 minutes it has started the audio over again. The video continues to play, but the audio starts over. App is up to date 24.1.1. Windows 10 Enterprise. 

I have a problem when uninstalling adobe media encoder, when I try to uninstall my pc I experience a blue screen which causes the uninstall process to be interrupted, I find that adobe media encoder is still there but cannot be uninstalled, I tried to find a way via youtube but it didn't work, I downloaded adobe media encoder but the version is different from the most recent version I'm not sure if that's what makes my adobe media encoder not detect the version and cannot be uninstalled, I'm confused what to do. in this case my adobe media encoder is 24.1 and in adobe creative cloud is available 24.1.1 I don't know what to do, please anyone help me