Bug Reports

We have one file that is resisting all the regular troubleshooting steps to be able to be opened in After Effects.Details >- opens fine on Mac, crashes seem to be relegated to Windows computers (but not all windows computers)- newest version of Ae on all related computers- Windows are all running Win 11, Mac is running Sequia 15.0.1- file begins to load, then crashes after AE starts up- file dialog for saving a copy loads, but doesn't save new copyTroubleshooting we've tried > - opening in safe mode- clearing cache and opening- loading into fresh after effects project- saving new copy of file from computer it works on- saving a 23.x copy of file from computer it works on- closing Dropbox (what we use for file sharing and syncing) and opening file- reducing project from computer it works on and opening I'm attaching the logs from the last open, would super appreciate if anyone has any ideas of how to sort this out!

In Advanced 3D, when I turn on an .exr to light/reflect, it looks weird and doesn't properly reflect the .exr

AE 2024 & Beta crash when using:alert( [2, 1, 0].sort(function () { return Math.random() - 0.5 }) ) demo:(function(thisObj) { buildUI(thisObj); function buildUI(thisObj) { var palette = (thisObj instanceof Panel) ? thisObj : new Window("palette", "BUG", undefined, { resizeable: true } ); var button1 = palette.add("button", undefined, "RUN"); if (palette instanceof Window) { palette.show(); } else { palette.layout.layout(true); } button1.onClick = function() { alert([2, 1, 0].sort(function () { return Math.random() - 0.5; })); }; } } )(this);

I'm experiencing a glitch in Adobe Media Encoder when attempting to export compositions as PNG sequences. The issue manifests when I select the PNG sequence option; the preview glitches, resembling a visual distortion where a portion of the frame appears shifted (for example, an 8px slice from the left side of a red square is incorrectly patched to the right side).  Troubleshooting Steps Taken:Cleared the Media Encoder cache.Verified that all software is up to date.Tried different codecs, but the issue is specific to PNG sequence exports.Attempted to render directly from After Effects, but this approach is not optimal due to the number of projects and compositions I need to process (12 projects, each with 15 compositions).Checked and adjusted composition settings, but this did not resolve the problem.Restarted both applications and ensured my PC has sufficient resources.Tried exporting to different output paths and formats, but the glitch persists only with PNG sequences.

I am subscribed to Adobe After Effects. But Adobe After Effects is down, the video does not appear, the image preview only appears in the project box, the computer specifications are Windows 11, 16 GB graphics card, please solve my problem. Note: I deleted the application from Adobe Creative and reinstalled it, but the problem was not fixed

Hello,I mad a few picture-in-picture template in after effects for my colleagues using premiere, so that they can't mess up size and positioning.My content placehoder are compositions: a 16:9 (1920x1080), 9:16 (1080x1920) and a 1:1 (1920x1920).I was about to instruct my colleagues by saying that probably is better if they edit and put toghether the content for the window in their main sequence so they can sync it with the video behind it (normally an interview) and the nest everything and drag the nested sequence over the content place holder in the essential graphics panel. The problem I noticed is that while if you just drag an image or video, that single file is fitted inside the composition that continues to be in the right dimension and proportion, if you drag a composition the composition made in premiere completely substitute the place holder comp from After Effects and so proportion and dimensions change.The easiest solution would be to remember my colleagues to always cre

Just thought I'd mention that this is STILL happening.

This was previously reported on these forums and the now-defunct uservoice at least as far back as 2018, but I think it's fallen between the cracks. Since the uservoice closed, the upvote tracking on those reports have also been lost to time.  If I have a JSON file as a footage layer in the Timeline to use as a source for driving expressions, and the structure of that JSON changes—order of key:values, value types, or even appending values—After Effects will throw a warning dialog. It is currently impossible to supress this warning in scripting (see the first link below) and there is no preference. When it comes to script-automated data-driven animation, this interrupts the process for no reason, when every other AE warning and error is otherwise dismissable.   previous requests:https://community.adobe.com/t5/after-effects-discussions/mute-ae-warning-about-json-structure-changing/m-p/10044014https://community.adobe.com/t5/after-effects-discussions/hide-json-warn

Hello,AE version 24.5 (can't up/downgrade since I've many work-in-progress projects)Machine specsintel core i7 12400 12 cores, 24 threads64 gb ram1tb storage nvmewindows 11 pro Need urgent help, I searched this forum for the same issue and followed the steps for people who successfully fixed it, none worked (including booting the project from the original file location) Here's the project file. P.S I'm utilizing Joysticks and sliders plug in. My other projects that use the same plug-in setup boot up perfectly. It seems to be a problem with how AE handles this file specifically.  

After updating AE from 23.3 to 24.4 we are seeing that CC Ball Action is giving us very different results. This is forcing us to roll back our AE install. While we appreciate the new options in the plugin such as the Coloring options (crisp, medium, smooth) none of these completely match the results from the previous version. Setting the Color option to Crisp gives us something close to what the previous version did, but it's still different.  We've tested this issue on both Intel and AMD based computers, running Nvidia GPU's (2080ti and 3090 respectively) 

I'm using the 24.6.2 version of After Effects and the 24.6.1 version of Premier Pro on a MacBook Air M2 with 16GB RAM and I keep getting this problem whenever I switch to another window and back to the programs. I was using both software perfectly fine until now, but it just started doing this thing where when I switch to any other window and come back it just freezes the timeline completely, and then any action that I do after that just crushes the application completely.Things I tried:1. Turning off GPU acceleration2. Clearing my cache and resetting preferences3. Playing around with the audio hardware4. Installing older versions5. Reinstalling the current versions6. Checking my RAM and GPU performanceNothing solved the problem so far, any help is appreciated!

Simplesmente está IMPOSSÍVEL utilizar o After Effects. Basta alguns clipes (não mais que uns 10) e alguns efeitos aparentemente "pesados" que o After Effects apresenta 2 erros AO MESMO TEMPO: "out of memory (79K) {esse valor entre parênteses muda conforme a situação}, e "unable to allocate 66, 445mb of memory" (o valor da memória nesse caso também muda). Plug-ins como o Sapphire por exemplo se recusam a funcionar e já apresentam esse erro logo de cara apenas ao adicionar o efeito. O mesmo acontece até mesmo com efeitos nativos do próprio After Effects (um pouco mais raramente, mas acontece), mostrando que com muita pouca coisa a memória ram do meu computador já fica lotada, isso se realmente a mensagem de erro faz juz ao problema que realmente está acontecendo com o software (tenho minhas dúvidas com relação a isso). Tenho um vídeo mostrando minhas tentativas de dar play na preview e acontecendo diversos erros do gênero ao mesmo tempo, impossibilitando a continuação do meu trabalh

When adding a stroke to a shape, it'll dissapeaer if the shapes paths overlap.I tried offsetting the stroke, but I still cannot get it to function the way I want it to. Expected behaviour would be to have the trokes overlap one another, not vanish. If anyone knows any work arounds, I could really use the help. This is very frustrating. 

I have encountered an issue. After clicking on the Draft 3D or Advanced 3D button, a dialog box appears with the following content. The program doesn't allow any actions besides saving and closes. Sometimes, another error occurs. Please advise on what the issue might be and how to fix it. My specifications:Windows 10 Processor: i9900lk Graphics Card: 2080 Super 8GB RAM: 64GB My previous actions to resolve the issue:Uninstalled and reinstalled Adobe After Effects, including the Beta version.Installed the latest drivers for the graphics card, including the Studio version.Modified rendering settings in the project and adjusted values in GPU Information.Please help me!

Issue - Rendered proRes files have been logging that they are rendered in the future by one day every month since leap day.Adobe After Effects version number Version 24.3.0Operating system Windows 11Steps to reproduce - I am receiving the issue with both After Effects and Encoder when trying to render any project with Quicktime ProRes codecs.  For instance, render a ProRes 422, the render file date of a render from May 2nd will show its file date in explorer as May 5th, three days in the futureExpected result - Render date and time should show current date and time of renderActual result -  Since leap day, it seems that renders are showing one additional day in the future added per new month since february 29th

日本語版のAfterEffects 2024で、Cycore社の　CC～　エフェクトが英語表示名のタブに入っています。AfterEffects 2023までは日本語のタブに入っていました。英語表記になったことでエフェクトリストを圧迫しています。英語版で起動すると、英語表記になるためそのままの表示名です。現状日本語ユーザーに対して明らかに不要かつ問題のある状況であるため、速やかな修正を求めます。  

I’ve been having a problem with the preview window zoom in and out. I click it and it only pops up for a split second, giving me no time to click anything. It randomly does that, sometimes it's normal and then it's not.

In most of my renders I get such noisy shadows or even the whole render. What is the solution!

I've tested in several versions from 2023, up to AE beta. loopout("continue") creates inconsistent noisy speed, and doesn't continue at a consistent speed. Wtf. I swear I've used this before without problems?! I posted a video on Reddit: https://www.reddit.com/r/AfterEffects/comments/1fw9tmr/weird_loopout_bug_anyone_else_able_to_reproduce/  

I have to force quit After Effects EVERYTIME, there is no error or freezing going on it just refuses to close through the file menu or right click. Why?

Laptop with a Finnish keyboard. M is in the right spot though, and bound to the correct command. Also, I can't change the keyboard language layout, changes right back to English when I try to save it. I don't have a search bar active or anything.

I have always had issues getting assets from Cinema into AE, with keyframes and animations being completely messed up. Baking out keyframes sometimes helps. This time, I am having issues getting an animation from AE to C4D via the exporter. It's one 3D layer with dimensions separated. This should be simple to get right, but if it can't, then it's completely useless. The animation does not match up. All sorts of weirdness is going on. 

Hi everyone,I've been using After Effects for years, and this is the first time I've encountered a glitch like this. Typically, to create a nice shadow quickly, I stack multiple Drop Shadow effects and vary their opacity, distance, and softness. However, it seems that now, when I add a new Drop Shadow effect, it duplicates the previous one, causing the second one to have 2 shadows instead of 1. Has anyone else experienced this issue or have any ideas on how to resolve it?Thanks in advance for your help! 

When attempting to open a file dialog (Import footage, Apply Animation Preset, select Render output are the crashes I have encountered so far), I get the crash dialog and (at least in 2024) the chance to save a file.  The save dialog also crashes, however, and in 2024 I no longer have the option of sending a crash report. Have uninstalled 2022 and 2023, have deleted my User prefs folder from Documents/Adobe/version/User Presets, and am absolutely dead in the water. Any ideas how I can get back to work?

When i launch after effects (on adobe and normally) it says it has crashed and i say safe mode and other stuff but when it starts to load it closes it self in like 2 seconds and i tried every option holded shift opened as admin and nothing worked this happened after i reinstalled it.