Bug Reports

when using the "smudge" tool in SP on a paint layer it reveals the color beneath that layer, in the screenshot, you can see the color of the "fill layer 1" is showing in layer 2 every time I use the smudge tool! it only happens when I use my pen tablet for painting, but it does not happen when I use the mouse! SP Stream edition 8.1.2 build 1782I hope my explanation is clear thanks!

I am having an issue baking/exporting height detail. I wish to use my high res from zbrush to bake my details and then add more detail via substance materials and such and then export the result as a hieght data for displacement in maya. Baking high res to low res yeilds correct looking normal channels but the height channel looks like trash. It almost looks as if the resolution was set to 64x64 even though the bake is set for 2048. I wasn't going to worry about it since, if I remember correctly, substance combines the normal and height channels together for the height map export but that isn't working either. The following have items have failed to remedy the issue: I have tried turning it off and on again. Tried softening normals. hardening normals. Re-exporting all meshes. Starting new files. changing bake resolution. Changing bit depth. Making new meshes. changing projecting distances. I'm running out of ideas. Am I broken, or is substance?

I am using Substance 3D Painter 9.0.0 on Windows 10. The template I am using to export the textures has several output maps, including one with ambient occlusion info (RGB "Mixed AO" - Grayscale). I want to export for each of my texture sets only the output map for ambient occlusion.The export in itself works well: the texture filepaths are listed in the console of the "Export textures" window (tab "List of exports"), no error is displayed in the "LOG" window, the textures are created on disk and look good. The problem is that I cannot access the export data programmatically right before the export!If I display the value of the variable "maps" in a Javascript plugin in function "onExportAboutToStart()", I get a dictionary with the texture set names as keys, but no value (we should get the texture filepaths as we get them in function "onExportFinished()")... PainterPlugin { onExportAboutToStart: function(maps) { alg.log.info("onExportAboutToStart: ");

I'm currently using Substance 3D Painter (9.1.1) on Windows 10 ProI get these colorful artifacts after export, but in the viewport everything is fine.  I've done some testing and found out that it is coming from a paint layer that has projected strokes (projection painting). This has been happening  more recently, and I'm curious as to how to fix this issue.Thanks.

On my laptop I can't import fbx files. I get this error: Unable to open file It says "Read only" as well. This is not the case on my PC. Anyone know how to solve this? Thanks!  

Hi, im using Adobe Substance 2022, and i came across this problem with painting :This the wireframe of the mesh :Can someone please help??

The issue is pretty simple. If your drive is full and you try to save your file it will instantly crash and corrupt the file. Substance painter is the only program I've ever seen have this issue. Would love to have a popup warning that space is full instead of just deleting my project. Even with autosaves I've lost progress from this issue before. v9.1.1 build 3077Windows 10

I'm using Houdini and I put path, name and shop_materialpath attributes on my mesh and Painter does not recognize either of those attributes in match by name. The only thing that works is using alembic and pressing the build hierarchy. This puts a forward slash before the name in painter. So, If I have a mesh from somewhere else with a particular name that I want want to match I don't know how to do except recaching everything using alembic with the build hierarchy ticked on. Why cant this thing just recognize a name or path attribute? aaaaaaarrrrrrrrggggggghhhhhhhh!!!!!!!!!!!!!!!!!!!!!!! Not everybody uses maya or blender man! damn! Recognizing geometry attributes should work right across the board. 

So I've come accross an issue where, when I add a new sub-paint layer to an existing or new fill layer it essentially changes to whatever settings the other sub-paint layer I have has, and any changes made on either one carrys over to the other. It's kinda hard to explain well so I've attatced a video to show the issue I'm having. This is a very annoying bug (at least I hope it's a bug).

Substance documentation says we should be able to make changes to brush settings, and then right click on our brush asset and select "Update Preset" to save/apply the changes permanantly. However this option doesn't show up for me. The only way I can save my edits is by making an entirely new (duplicate) brush preset.

Hello, my brush is lagging after changing the color from the brush menu. I thought my file is too big so I tested with a brand new one (texture set to 2048x2048).  I'm using a Wacom Tablet. The lag is present while using the mouse too, but not that obvious. Windows 11, latest version of Painter.(Driver up to date for the tablet)I saw many others that have this same issue, I wonder if there's a fix to this.Thanks.  

[EngineBitmapLoad] Failed to decode bitmap.resource://project8/Ambient Occlusion Map from Mesh Std_Skin_Body?version=5da1255d6743ce6363aed3a852ff16a5b7a4c518.imageI am getting the following error on every UV Tile group except the first one. I see other people have had similar error but I dont know if its the same problem. I cannot fix this by renaming, mostly because I cant find this temp resource in any of the folders like  C:\Users\<username>\AppData\Local\Temp.The FBX file used is exported from Character Creator 4 to Blender and then to Substance P.  I am baking all maps using Substance P baker even though CC4 has maps. So the AO map that is failing to decode here is a Substance P generated map.  It is being used in a fill layer. So in that regard, as well as being UDMI setup with tiling (not legacy) it is simliar to other cases. But deleting cache folders did nothing. Renaming the texture sets to end in _001 etc, also does nothing. The normal map format is Open

Hello!I am using a custom shader as part of a pipeline and it generates this error, failing to render:error C1503: [Shader Helpers] .... error C1503: undefined variable "environment_rotation"  I saw one related post that suggests 'environment rotation' variable has been replaced by 'environment_matrix', substituting each instance  then generates a new error:[Shader Helpers] 5(368) : error C7623: implicit narrowing of type from "vec3" to "float"I assume this is because the newer environment matrix is a different data type, but some guidance on how to update the .glsl file to work properly would be helpful. I did try one fix that allows the shader to render, replacing 'environment_rotation' with 'uniform_environment_rotation', but I am not sure if this matches the previous shader exactly.   Any tips?Thanks!

I have Substance 3D Painter installed on my home PC, licensed through my employer. Today, I saw that the license had expired.  I tried to update it via the activation wizard but that doesn't work, returning a status 410 error. After researching what that meant, I found it was because the files no longer exist on the server. I assumed this was because it was trying to connect to substance3d.com, but that shouldn't be the case because this is a direct download from the Adobe Creative Cloud. Why is Adobe still hosting Substance tools linking to Substance3D.com if they stopped servicing that platform last year?   Anyway, no matter which option I try, I get the same status 410 error. After looking into this further, I finally found the page where I can send in for verification.I didn't need to create an account since I already had one, so I moved on to step 2 as instructed. I filled out my email and Country/Region and clicked the Submit button. The ba

Hi I have two metallic maps that I want to export out of Substance Painter.  Below are three maps the first map is the metallic map of a door and the white specs are nails. So this map is working as it should. The second map (when exported) is totally black however the screenshot below clearly shows that there are areas of metal in the map but when I export it, unlike the door that shows the metal nails the second map only exports as having no metal in the model when it does. What am I doing wrong?   

As the subject says: when I go to File>New and bring up the dialogue to begin a new project, then click to get the obj I wish to texture on, as soon as it opens the explorer window, the whole program crashes. This has rendered Substance Painter unusable for me at the moment, and that is BAD considering I need it for my job. HELP!!!!BTW: reopened the program to export a log which is attached

Hi, I've made a low and high-poly version of a model. I'm trying to bake the detail onto the low poly model, but when baking in Substance nothing changes on the model and it stays the same. I've been trying to resolve this for hours and have not found anyone with the same problem. I've attachde the .blend file below, would really appreciate some ideas or answers, thanks in advance!Substance Painter version: 8.2.0, (same problem in older version).Blender version: 3.3.1Platform: Windows 11 (22H2)

HelloIn Adobe Substance 3D Painter software, when I create a new paint layer and make changes in the Material section, those changes are applied to all existing paint layers.Is there a way to prevent this situation so that a change in one paint layer does not change the settings and materials of the other paint layers?Version of the app : 9.0.0.2Platform and OS version :  Windows 11 Version 22H2 for x64-based Systems (KB5029263)

Hi! I have run into a problem with the program. I was using it as usual yesterday when it just suddenly crashed on me. Now when I try to start, I get the start-up screen (See picture below), and then nothing, crashes instantly. I have tried these things mentioned here Crash or freeze during startup Does anybody have a solution for this?? Best regards! 

Whenever i use the polygon fill tool in substance painter in either 3D OR 2D views, my entire pc locks up and i have to reboot my system with a cold shutdown,I have:Updated my driversUsed DDUTurned off Sparse Virtual TexturingRe-installed Substance Painter twice, one with my data kept and one without.Specs areAMD Radeon 6700xtRyzen 5600x16GB Corsair Ramon driver version 23.9.2none of these have fixed the issue, i have even done a drive scan for corrupted files

Hi I'm a student in university and i'm trying to put a request for the substance painter program but when i'm filling in my Adobe ID/Email i keep getting an error message telling me my UniqueID already exists and that i need to correct errors before submitting the form which is odd as I'm using my account emailis there any way to solver this?

Hey guys!  Im trying to use my pen display inside ADOBE software and for substance painter and photoshop to work i need to have Windows ink on. If i have it on strokes will lag and the software doesnt recognize pressure sensitivity. If I turn it off it works fine but pressure is not there. I already talked to HUION but they take ages to answer each message so i figured it doesnt harm to ask here too!  Would love some help now that i live from doing 3d models 😞

I just bought the bundle yesterday. Exe wouldn't run for any of the related products (Md, Sa, Ds), saw online that restarting my PC could help, so new day, still won't run. I tried a few things for force opening exe files, still nothing. Link to process I followed below. https://windowsreport.com/exe-files-not-opening-windows-10/ I tested with other exe files and they function just fine. So clearly something is wrong on Adobe's side. I've had the adobe cc before and photoshop, after effects, and premiere pro all downloaded no problem.  I need to solve the problem within the 14 day return window in case I need to get  a refund. I don't want to pay for a product that won't function

Hi all, my problem is as described in the title. I could use the Rendering mode just fine 2 months prior, but now 2 seconds after entering it, my entire laptop shuts down abruptly, When reopened, the Substance file becomes corrupted with only the file name being saved and nothing else. I cannot figure out what the problem may be so here are a list of my setup & specs that might be helpful:1. I have a second Dell monitor HDMI port and a portable hard drive connected2. intel core i7 and Nvidia GeForce RTX 20803. up to date NVMe SAMSUNG MZVLB1T0 drive4. I don't hear any weird sounds coming from my laptop Asus Rog Zephyrus s17 gx701 Thank you for reading!

Hello! I have strange problem when exporting 8k textures from Substance.On normal you can see strange checker, can't to understand how to fix it (1).But, in viewport (4k) everything is okay, when exporting 4k textures (2,3) - everything is okay. Before this problem was on all textures - base color, ao and etc. Now only on normal. Baked this texture on 2070 and rtx 4080, nothing changed. Also baked png format and tga - nothing changed.1.2.3.