Bug Reports

When switching to AMD GPU, make sure to uninstall every Nvidia driver.  When launching Painter, this causes conflict with a .dll from Iray.  

I created my adobe ID with my school email and i submited a request but I didn't recive the email. I read here that a lot of people have the same problem, when will this issue be aproximatly solved? Thank you

Sometimes when I adjust the opacity of my object, its faces disappear.(for instance the bottle on the left) (UVs seem fine...no overlapping) (The tangents are calculated on import so it can't be the normals) Here's the link to the .fbx file of the high poly mesh used : https://ufile.io/5r2dwsfdHere's the link to the .spp file : https://ufile.io/hoelrf62Any help would be appreciated. Thank you. 

Over the past couple of months, I have had an issue where Substance Painter will totally freeze my laptop when trying to do anything in it, forcing me to hard-shut down my laptop. I'm pretty sure this is not an issue with my laptop per se, because it used to run Substance Painter quite comfortably and I have been able to use many other intensive applications without any issue. This is an issue that occurs with every version, not just recent ones either, as I downgraded to the earliest version my subscription would allow and the issue still occurs. I have tried disabling a number of options in Substance settings and these have had no effect.

For some unexplained reason, when i import my model from blender the texture list looks like this https://gyazo.com/548731c04ab4d62ba237bd7a2b241567instead of having the names assigned to them from blender & i cannot select the layers. I've never had this issue before and am not sure why this happening.

Due to Steam forcing a notification for any application that is launched with any additional commands, this causes the lib_remote script to fail and prevents remote scripting from working. would love to hear if there is any way to resolve this from a User side if possible. Thank you for your time 

after the last update substance painter not saving the files any more i click save so many times but nothing happens

When I try to render my project I only get an entirely grey screen. Any ideas why ? I also tried with 2 different PC but I get the same results. 

Hello, after uploading a 3D object, it turns pink, although I updated the materials, this problem still persists, what can I do? 

Textures exporting without some materials showing. This was working fine a couple of days ago then suddenly part of the texture became nothing but white. I have'nt altered anything in that texture set, just had it exporting with others. Tried exporting from another save and ended up with the same result. Any help is appreciated. I am very new to Substance, downloaded 3 days ago.Pictures are of what I get and what I see in the program.

I've been dealing with this issue ever since adobe aquired substance painter and I just can't take it anymore.I use a Wacom Cintq Pro 24 graphics tablet and substance painter is borderline unusable for me at this point. The issue: While using Substance painter on my Cintiq my computer will randomly suddenly freeze, becoming completely unresponsive and requiring me to forcably shut down my pc through holding the power button. I use an Imac at work with a Cintiq and have never had this issue, it has only ever happened for me on my PC.Some things I have noticed:This only happens when I am using my Cintiq, if my Cintiq is powered down and I am only using my monitor it never freezes. It happens regardless of the workload, I can be working on the smallest, most efficient model and it will still freeze.The random freeze happens in Photoshop as well and again only when using the Cintiq.I have never seen this interaction outside of Susbtance programs, my Cintiq works perfecly fin

오토세이브파일이 열리지않아요.. can not denode the data라고 뜸니다. tmpfile과 lock둘다 있는데 복구가능한가요?? 

Hello, I'm currently experiencing an issue with Substance Painter that is causing a "CefSharp.BrowserSubprocess.exe - Application Error" error with the exception "Unknown software exception (0xe0000008) occurred in the application at location 0x00002FF93855FDEC", when using two instances of Substance Painter at the same time after few minutes.After checking the Windows Event Viewer, I also noticed warnings from NVIDIA OpenGL Driver indicating that the NVIDIA OpenGL driver encountered a memory error.The NVIDIA OpenGL driver has encountered an out of memory error. This application might behave inconsistently and fail. (stop logging every single event of this type because there are too many) (pid=9748 adobe substance 3d painter.exe 64bit)I'm on Windows 11 (22H1), I have an NVIDIA RTX A4500 graphics card with 16GB of DDR4. (Yes, Windows, and Drivers are updated)I am cloud computing and do not have access to the components or the ability to increase memory.I am aware that this can be a

Hi folks, Trying to learn acnhor points and have been following a tutorial series that, up until today, has been working out well. Today, however, the anchor point tab is grayed out. Lower layers do have anchor points, and all I want to do is reference those in higher layers.  Thanks!

When starting my substance painter it crashes imediatly i upgraded from 3070ti to rx6950  What could this be

If anyone has a solution to this I would be extremely grateful. I'm having an issue where I cannot open files that I need to work on in my install of substance painter because the files are "data too recent for this software version"then another error message comes up saying: "substance painter has encountered an unexpected error and is now exiting. please restart substance painter 3D and send a crash reportreason: null object access"I can supply any other details if needed I just hope someone has run into a solution to this issue.

The same metal layer reflects the correct and incorrect environment on the model, and the reason cannot be foundEdition:2019.3.3

Substance will not shut down, crashes on both "red X" and "quit"

Hello everyone, I have been having this odd issue all day when exporting my textures. It seems to be losing its quality once exported into its destination file. In substance, the 2D view has much more quality and detail. But once exported it doesn't look the same. I export it as 2D image. Can someone please assist? I am new to subtsance , I've re-installed substance paint 5 times today, and im still have the same issue. 

I recently downloaded Painter to my Macbook Pro running MacOS 12.6.4. I had to do this since my Windows 10 machine went down. Now, Painter was working smashingly on that Windows system. But, in my Monterey environment, I am getting all sorts of weirdness, not the least of which is pink preview balls.  I went into Shader settings, changed one of those options in the top menu / field, and now the project looks like it should. But, those pink previews are still in the Assets pallette (though the shaders work fine when applied to a model). Also, when I went to sample a color from an image in the Preview application, Preview disappeared. In fact, all of my apps, except for Painter, disappeared, and I was not able to sample the color in the image. Does Adobe not concern itself with Apple users? This is ridiculous.

Hello, I was wondering if someone know what goes wrong here ? Seems like my normals are flipped or somthing ? Like if I don't touch the normal bake I get no problems. But when I use a fill on the normal. I get this weird result ?

Hello, i have a problem with Substance Painter. I work on 2020 Mac Book pro but when i open this logiciel i have an error message : Error : implementation limit of 16 active fragment shader samplers (e.g., maximum number of supported image units) exceeded, fragment shader uses 18 sampiers So i don't see some materials so i can't work. Somebody can help me please ? 

Hey,I am facing weird opacity issues lately.I am currently texturing a gun and I want to make its magazine transparent but some weird opacity artefacts are preventing me from having an accurate preview of my texturing inside Sub Painter.The problem seems to be only coming from Sub Painter and is more or less present depending the mesh (the magazine mesh is the most glitchy one).When I export the textures and preview the mesh in another software (Marmoset), everything is ok...- I'm using the "PBR with alpha blending" shader.- The model is not triangulated before import and is coming from Blender 3.5.- Bake maps are fine.- Sub Painter Version 8.3.0 You can see that the mag is looking weird but the grip is fine (screw holes are also weird but its nothing compared to the mag).The model is linked below ("003").

Windows 11-Home. I use Steam Edition of Substance Painter, It crashes if used on a monitor which is not the main monitor. Easy to reproduce Bu simply clicking on environment on a slave monitor. Crashes randomly on other features. If I use it on the main monitor the issue goes away.