Bug Reports

I received an email my Photo plan was going up from 9.99 to 14.99 plus tax in december but if I paid annually it would be 119.88. I logged into my account followed instructions clicked on change to annual billing only to get repeated errors. I tried the chat and after waiting for a human first thing i am asked so you want to cancel your account can I ask why. I was where did you get that from. Got tired of waiitng ten mins each time for a reply I called the customer service. Got another guy barely speaks english and his comprehension was even worse. Got very frustrated with is responses and asked for a supervisor which he wasn't willing to do. hung up he called me back telling me some more nonse wanting to cancel my account and I tried telling him I calling because the change button on my account was giving me an error. I asked again to speak to a supervisor in the US he kept on witrh god knows what I told him I just wanted to speak to a supervisor have them call me back. No call back

I have a problem with my Dreamwaver license which I used for 4 years on my old computer and have now bought a new computer and moved it over there and then I get that there are already two licenses

Granted, my Intel iMac isn't new, but just as fast as when it was brand new. Adobe has done a decent job improving Lightroom performance, so the computer is great for photo editing, as Apple still doesn't offer another computer with a 27" display.However, keeping CC in my login items adds 5–10 minutes to the time it takes for the computer to start up. I've tried removing and reinstalling to no avail. Frustrated with waiting for my iMac to get ready loading CC, I open M1 macBook. It's faster, but with the 13" display, I don't like editing photos on it. But to my surprise, the battery got nearly drained over the weekend. I see that Adobe CC has been using 'significant battery'. And that it made many failed attempts to do app updates.After a reboot, the Adobe CC app alternates every few seconds between showing its homepage and a 'No internet connection' screen. To be clear, I had an internet connection, the same one I'm writing this message on. And even if it were not the stable wifi

Установил лицензию и показывает ошибку. Помогите устранить ошибку 

I recently migrated from an Intel Sequoia MacBook Pro to a Tahoe 26.0.1 MacBook Pro M5. On my new Mac, I reinstalled Creative Cloud (6.8.0.821) and the Adobe applications included in my account. Every time I turn on my Mac, the Creative Cloud application launches and opens its own window on the desktop, but the icon doesn't appear in the menu bar like it did on my previous Mac. I've attached two System Settings screenshots showing that Creative Cloud is included in login items, is a background app and is allowed in the menu bar. Despite this, the icon doesn't appear in the menu bar.

I observed that I couldn't place my hands on previously saved files which lead me to thinking I didn't save it at the very beginning. Though I was sure I saved it from the beginning, but I had to give in to a reality that I probably didn't save it in the CC.A similar edit came up and I worked it out from scratch and made sure I saved it in the Adobe Clouds (CC).Another job came in within this same period, it was clearly seen on the history (when you open Adobe PS - Adobe Recent Files), but it wasn't in the folder where I had it saved.In essence, I can't see my saved files in the creative cloud.Please, what do I do? This isn't making sense.

Tras las actualizaciones (error fatal) archivos creados por mí y con mi cuenta ahora cuando necesito abrirlos me aperece que debo comunicarme con el propietario porque inicié con otra cuenta ¿cómo, espera qué? ¡Es mi cuenta y los cree yo mismo! Necesito ayda urgente,  (HE TENIDO QUE VOLVER A CREAR LO QUE YA HABÍA HECHO FUERA DE LOS TIEMPOS ESTABLECIDOS POR MIS CLIENTES) ¿Qué me sugieren? Poque contra estas empresas gigantes no creo que tenga posibilidad. Subo uno de mis problemas, tengo problemas con más aún.   [Edited by moderator]

Just updated all my subsciption apps. tried to open all and had issues with lightroom CC.  I uninstalled it only to have LRC get uninstalled. I was able to reinstall LRC but still having the same error message trying to open LR. I tried multiple times. All was working fine prior to the updates. Any help appriciated. - Thanks 

How do I shut down Creative Cloud Desktop in Windows 11? Internet searches produce nothing useful. This app is a memory hog that I don't want running in the background. AI search says right-click on the Show Hidden Icons menu and choose Quit or Exit, but doing so does nothing. No exit option appears. I see so many users looking for a solution to this ridiculous omission by Adobe.

We are teachers who have been using using CC license but cannot use full AI features across all apps like PS, FF and others. The genAI features that we cannot use are Nanobanana, flux and when we try and use it, the apps won't allow us to do it.  This is a big issue and we want to use full AI features to get things done.  - Matthijs and Jeroen

Hi everyone,I’ve been stuck with a Creative Cloud issue for the past three days and can’t get past it. I manually stopped / cancelled all upgrades, because I wanted to install Acrobat Reader first. All updates were stopped but for the Camera Raw update says “Process is aborted”. (I am using the App in German, so the literal term is "Vorgang wird abgebrochen". Meaning, the stopping of the update is being processed. It has been like this for days. I quit Creative Cloud, re-started my MacBook etc. But the message stays the same.Because of this, I can’t install or update any other apps, and I can’t cancel the process myself either.Here’s what I’ve already tried:Closed and reopened the Creative Cloud app multiple timesRestarted my computer several timesTried the Repair option in the Creative Cloud uninstaller — but that also fails because the Camera Raw opertion is still activeTried uninstalling Creative Cloud, but that would require uninstalling all my Adobe apps (Photoshop, Illustrat

Bonjour,depuis quelques semaines je ne peux plus consulter le solde de mes crédits d'IA générative dans Creative Cloud. Voir le message en piece jointe.que se passe-t-il ?

Hello everyone, so the issue is simple, I can't open the apps, it requests me to buy them, on thye Creative cloud app I can see it says Your plan : Free membershipWhile if I click on Manage Account it shows Your plan : Creative Cloud Pro, also it says Free trial — 56 days left and under that my billing info. I tried loggin in in 2 different computers, I tried loggin out and in again, I tried fully updating my windows, I tried the chatbot but I got nothing usefull. If someone knows what could be the issue please let me know and I'll do my best to follow instructions and try everything out.Thanks in advance. Versions:Adobe Creative Cloud 6.8.0.821OS: Windows 11 Pro 25H2 Build 26200.6899 If more information is needed let me know

Aproximadamente cada semana aparece un mensaje en la ventana de mi escritorio diciendo que Creative Cloud ha detectado un problema y necesita reinstalarse. Tengo que pulsar el botón correspondiente, esperar a que se descargue el paquete y se ejecute la instalación. O bien CC no vale para nada o hay algún bug o una preferencia que desconozco y que produce esos fallos continuos. ¿Alguien podría informarme sobre qué tengo que hacer?ordenador: iMac 27"OS: Ventura 13.7.8 (22H730)

Hello, we have Zscaler implemented on our enterprise, the download Font functionality is not working because blocked from a ZScaler security rule inherent the OLD browser component used inside Adoble Clooud Desktop App on macos. The user agent string is Google Chrome (116.x) (Mozilla/5.0 (Macintosh; Apple Silicon15_6_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.190 Safari/537.36 CreativeCloud/6.8.0.821) that is marked as legacy and blocked on ZScaler.Please can update with latest user agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36ThanksFrancesco

Adobe express keeps on saying "network issue refresh again"  after I try to access my documents. PLEASE HELP. Freaking out as I may have lost a 80+ long page document. I cannot access any of them. 

New bug this morning.  I can't preview any files associated with Abobe? The preview window in both Illustrator and windows explorer say " The file you are attempting to preview could harm your computer" . Don't know if there was an update or something. i made no changes from yesterday when it was working fine? Please help! Windows 11 PC.   

Hey guy; I'm having trouble uploading my jpg files to creative cloud in the desktop app. Whenever I try to upload it immediately says "unable to upload" and when I try to use the web option, there's no option for upload, only a create folder option. Has anyone else experienced this issue? if so, how did you resolve it?

Upgraded my Macbook Pro. I used the migration tool. While the Adobe Apps are there with all the associated information, upon boot up, there is is an error with CC. I can neither uninstall, reinstall, or repair it. The apps (such as Photoshop) will not uninstall either due to this issue. I cannot get any gurus on the phone as the tech support numbers have been disconnected. I am at a loss what to do. I can't include version number as I can't run it. Running Tahoe 26.0.1, but the problem started in Sequoia ( I updated the OS thinking that might help). All I have to do is start the laptop top get the error. 

I cant upload anything to CC lybraries are disabled. Whole section where are used to upload files is missing

Buen día comunidad. Desde hace unos días noto que CreativeCloud no carga por completo. Siempre hay un apartado (como historial, cuenta, plan) que tiene un fallo por lo mismo. Hoy por hoy ya no carga, o directamente no se ve, el apartado de Archivos que deberían estar guardados en la plataforma. Es decir no puedo acceder ni ver los archivos realizados en Illustrator, por ejemplo. Salvo que abra directamente el programa, pero se supone que todo debería estar en la plafaforma). ¿Alguien sabe por qué ocurre? Que yo recuerde no ha habido actualización alguna que indique que ya no estará disponible ese apartado. Cabe mencionar que he cerrado sesión y vuelto a entrar, he reiniciado el cpu y nada. Saludos. ps. Adjunto imagen donde se debería estar la opción de Archivos, que ya no está...

We have 20+ shared client CC libraries and some of them are loading and some of them are not, and its appears to be random. I have signed out and back in several times. Sometimes, zero libraries load; other times a handful of them load, but never all of them. last week we did not have any of these issues. what happened over the weekend? 

Today almost all of tabs are gone.Whats wrong?CC version 6.8.0.821Win 11

Hoje pela manhã, eu estava trabalhando normalmente quando ocorreu um erro que fechou todos os meus programas Adobe. Quando eu os reabri, todos mostraram uma mensagem como se minha conta Adobe não estivesse logada.Acessei o Creative Cloud e reconectei minha conta, que apresentou um comportamento estranho de dizer que haviam 2 computadores (meus antigos) logados na minha conta e que meu computador, que eu estava usando a minutos atras, não estava. Desconectei dos computadores antigos e acessei novamente pelo meu.Consigo abrir os programas, mas sigo sem conseguir acessar, as fontes do adobe fonts e a gestão de planos da minha conta. Alguém sabe o que está havendo?Conversei com alguns colegas e disseram que, para eles, estava tudo funcionando normalmente.Não estou conseguindo contactar o suporte da Adobe.

Creative cloud 6.8.0.821Windows 11 24H2 26100.6725Let PC sleep overnight and wake it up.  There will be a message that creative cloud needs to be repaired.I expect that it should not constantly be repaired.Why is this happening?