Bug Reports

I am seeing a warning on LR desktop all HEIC files saying HEIC files are not supported without a subscription. However I do have an active subscription, and I am able to edit those files on LR mobile, and on a second PC. I have tried restarting LR, logging out and back in, reinstalling LR and doing a full preferences reset. Also did double/triple check that my account is up to date and I am logged in correctly.I can view, organise & caption all my images, but I cannot edit them. I can edit jpg files, just not HEIC. This only started a few days ago.    I contacted Adobe support. After about 2 hours they ended by saying "We have never seen this issue before" . Image is not available They said they will get their engineering team to have a look at it, but I have not heard back.  

Android Lightroom Mobile will not start and completely stops working when switched to airplane mode or when there is no internet connection, such as during a long trip on an international ship. This issue occurs because, after restarting Lightroom a few times (usually 3-4 times) offline, Google Play begins to block it.Once this happens, I cannot get back into Lightroom until it is back online. In the meantime, Google Play just tells me to pass the time with a boring mini-game until I get back online!When I disabled Google Play, a white dialogue box with just 'CLOSE' appears immediately after Lightroom starts up. In the end, nothing can be done.Please, please fix it so that Lightroom works without Google Play in an offline environment.

Hi,  When I edit an image, the image is clean in details view but when I get back in grid view all images I have edited are blurry.   Lighroom ver 8.1 in Local mode

Hello, when I import video file from camera roll it's changing the colors/lighting/brightness and presets doesn't looks like it's supposed to be. Please help to resolve this issue. Thank you in advance 

I saw this annoying red "!" exclamation mark on my Lightroom CC, which states, "Some Photos Invalid"There are two problems 1) Which photos? 2) Where are the verbs, I am no English expert but it should have been "Some photos are invalid" (mind case and verb)

If you change to the Profile Adobe Monochrome, the auto B/W mix is not being activated, which is the expected behaviour. But if you start moving any sliders to edit the image (i.e. Highlights), the auto B/W mix is getting activated automatically and the image changes drastically. Even if you set the colors in the auto B/W mix back to zero it keeps activating the auto setting on and on, which is annoying. There is no option to deactivate this behaviour.  Thank you very much.   Version: Lightroom for iPad 9.5.1

Moin zusammen, mein Problem beim Drucken ist, dass wenn nach dem Exportieren "Drucken" gewählt wird, erscheint die Druchmaske (siehe Foto) nur ganz kurz und verschwindet sofort wieder. Kennt jemand dieses Problem?   {title updated by Moderator for easier reading}

消しゴムツールがアプリのアップデート後消えた。お金払ってるのに使えなくなるのはおかしい。どうにかならないですか？

Using a keyboard with an iPad Pro - when copying a photos settings using cmd-c the dialog that pops up no longer closes upon pressing enter or return. You have to hit the X or the confirm. This has never been the case. Version 10  

I want to change my account settings in the Lightroom app. But every time I click on the user account, the app crashes immediately.   iPhone 14 Pro Max iOS 18.1 Lightroom v. 10.0.1 450863/171   App-Settings -> Account -> Crash

Hello,    After the update 8.0 the Tone setting is not resetting back to 0 even if you double click on it or right-click>reset all values.    Also, you can't input the desired value by typing it.      It happens in both MacOs and Windows.   Anyone else having this issue?   

Version: 8.0 Windows 11 Pro 23H2   Hi,   in Lightroom CC v7.5, I was happily importing H.265 (aka HEVC) into Lightroom straight from the Camera.  Now in v8.0, this no longer works, sending me on a wild goose chase to install HEIC and HEVC extensions, costing me 1 USD. (ok, I will survive, but still).  Despite installing all that, it still doesn't work.  Going back to v7.5 restores the ability to import H.265.  I am happy to provide a sample file.   Steps to reproduce: 1) update to v8.0 2) create an H.265 recording on OM Systems OM-1 3) try to import said file   Expectation: Import preview shows thumbnail, allows to select the file and import makes the file available in Lightroom CC eco system   Actual: Thumbnail is black. On hover, shows an error about needing HEVC extension

Hi, I noticed the point curve anchor point options are gone in LR (cloud-based) 8.0. See the attached screenshots for a comparison between 7.5 and 8.0. Can you confirm if this is a bug that will be addressed in the future, or if the feature is deliberately removed from LR from now on?   If it is deliberately removed, I think it would be a bad design because (1) it made the previous edits incompatible with the new version because you cannot see or adjust the anchor points and (2) the anchors are quite useful for selecting the image regions to perform adjustments on. I am sticking with 7.5 for now and will not be upgrading until this issue is properly addressed. 

After update Lightroom from 7.5 to 8.0 on macOS, entering filename in filter bar to search photo is broken. No matter the full file name nor part of it. Lightroom 7.5   Lightroom 8.0   Please fix this issue.  

Hello, I hope this information reaches Lightroom engineers at Adobe.   Lightroom CC 7.5 stutters when panning with a mouse polling rate set over 125hz, using an Nvidia graphics card for acceleration. It works smoothly when set at 125hz or below. This is only an issue when graphics acceleration is used.   Windows 11 23H2 Build 22631.4169 Nvidia RTX 4080 Driver 561.09   I would appreciate if this was confirmed and planned for fixing. Please understand that it is very annoying to have to switch to lower polling rate just to use Lightroom.

Regarding the new Archive Photo locally function in Lihgtroom Desktop, I experience that unedited photos are tagged as edited after being moved to the local storage. The Reset Edit function is greyed out/disabled (beacuase there are no edits). If I open the photo in develop, I can verify there are no edits applied. The only workaround I have found, is to reset the develop settings in Lightroom Classic (which is kind of cumbersome and unwanted). Does anyone else experience this, and is it a workaround I haven't thought of? I shoot raw. To my big surprise, I also see that even after applying some edits to the local photo, I am unable to reset the edits if I right click it (it's grey/disabled). Is it a bug?   [Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

Hello, I have a Lightroom album which I share with a number of other people. It contains both stills and videos. I have enabled for guests to download content. I have shared a link by generating it in my Lightroom application on my Mac. When the guests follow that link, they get taken to the web interface of Lightroom. I have been informed that when they download video, the sound disappears. This seems to happen consistently for iOS users but apparently works for Android users. It sounds to me, but I am no expert, that there could be a codec issue on the device. Worth noting is that if I download video from the iPhone Lightroom app to my physical phone, there is no issue with the sound, but if I download from the web browser on the phone, I get the same issue. This is rather disturbing as I don't want to have to force all the guests in the album to insall the iOS Lightroom app to make it work. Any suggestions or solutions?

Issue: Search bar won’t find keywords in version 8 Version: Latest version 8 OS and version: macOS 13.5.2 Issue: To reproduce the issue; type a keyword name (tag) into the search bar. Press enter. Expected result: Lightroom should show only the photos related to that keyword Actual result: Lightroom makes the normal sound; however does show the photos related to the keyword search.   Note: I rolled back to version 7 and everything works as expected. Seems to only be a problem in version 8. Thank you!

Platform: iPad Pro, latest OS Lightroom version: 9.5   Issue:  when I apply a monochrome profile (specifically any of the cobalt images Monochrom M10 profiles, but I suspect any similar) the profile applies, but as of this app release any attempt to adjust the RAW (exposure, highlights, etc) reverts the image to color, and automatically sets the profile to Adobe Color. Prior to this update, they functioned normally as a base profile, and still work fine on desktop (MacOS, latest Lightroom CC version)     specific steps: 1. Take any color raw you have 2. Apply profile; the M10 profiles in question are XMP profiles with an RGB LUT that's applied after all image controls (per Cobalt; I checked with them first). Note the image goes monochrome as expected. 3. Make any adjustment in the develop panel, such as exposure, shadows, contrast, etc   result:  image resets to color, profile UI briefly freezes, automatically sets Adobe Color after few seconds. Profi

Export with border no longer works correctly as of 10.0.1, iOS and iPadOS. The added border (say 10 px) has a significance lack of opacity so it is in effect useless. Can anyone else confirm this? It fails on both versions of LR cc (feature not available on MacOS). It's destroyed my workflow. 

I've been using a trackpad and keyboard for my iPad for a while now and in all my apps the trackpad and keyboard work perfectly except for Lightroom which annoys me a bit because its the only app actually pay for.    First off you can't zoom into photos like in the default photos app or safari using the trackpad, I've tried everything and I don't even think there is a way to zoom in using a trackpad altogether    second of all its really buggy to use generally in the whole app   it really does annoy me because its a paid app and I expect a paid app to have somewhat basic support for these things.   Another thing i would love is shortcuts. I'm not familiar with the desktop/lightroom version of Lightroom but I'm sure it has some keyboard shortcuts and it would be great to have them on ipadOS

I just tested the new archive option in Lr Desktop 7.3. Therefore I used edited RAW and DNG files and exported them to my desktop. Both don't show the edits when opened up in ACR or after importing them into LrC. Bummer!

Hi, I'm giving Lightroom a try after years using Capture One. I've been doing some strong light still lives using Phase One's Extended capture, which adds 3 stops of dynamic range, blending two exposures in camera, which can give very dark files when exposing to highlights. The shadows raise fine in C1 but are turning magenta in LR. I haven't tried non extended capture files in Lightroom yet as I'm most interested in making use of the 18 stop (it is said) extended capture files. I've attached a screenshot which doesn't render the HDR the file was developed in, but shows the magenta cast which happens mostly in the corners, which is interesting, as if it were a lens cast issue... but the lens is a 90mm Rodenstock on a BSI, I think it's called, sensor which generally doesn't require a lens cast correction, but maybe a LCC would help in this case, but Lightroom doesn't offer LCC that I know of so I don't know how I would use a lens cast corrected file made in Capture one in Lightroom as t

1.download 10.0.2 version 2.open app ,Click the camera icon in the lower  right corner 3.Enter the photo page，Click the camera icon in the upper right corner Result: Unable to switch cameras   This problem can also be reproduced on pixel  Android 15 phones.   Hopefully Lightroom can locate and fix this problem.

In Lightroom 10.0.1 for Android, when using crop, select Original Image Aspect Ratio.After pressing ✓ to finish cropping, select the crop function again to return to custom.If you change the ratio to something like 1:1, the setting will remain.   Lightroom 10.0.1 , Android , Japanese Ver.