Bug Reports

  Hi all,  I was hoping the most recent update (9.0.1) would fix, but it appears the bug still persists. If you take a raw photo in the lightroom app using the iphone pro max telephoto (5x) you can see issues with what appears to be shutter sync. It is especially apparent if you take a flash photo, as you often get a black bar or no readout all together.

Hello!   I have had issues for awhile now with my app crashing. Before it seemed to be an issue with space on my device, but now, even with free space, my Lightroom Mobile crashes whenever I try to Select Subject masking.   Hope to see a fix soon! 🙂   Thanks in advance, Bel Athey

Issue: Picking a custom whitebalance with the whitebalance picker tool. Then copy those settings to another image stops working the whitebalance picker tool in a lot of cases. You can then activate the tool, but the cursor remains the zoom tool. You can not pick a custom whitebalance anymore. A reboot of  Lightroom is required.   Version: 7.3 Build 20240507-1433-eff47f4 OS: Windows 10 22H2 Build 19045.4412

I keep getting the error pictured below on files imported onto my iOS version of lightroom.   iOS version: 17.3.1 (current) lightroom mobile version: 9.2 (current)   I've replicated the issue multiple times and been fighting it for about a month now 1. Import ARW files from camera via SD card into the lightning cable  2. Lightroom automatically converts them from ARW to DNG.  3. Edit photo 1, edit photo 2, edit photo 3  4. Press back to gallery & compare white/black points & colours across multiple photos  5. Tap back into any of the above photos to make adjustments and voila - Error T20200124     Error: T20200124 Message: Cannot be downloaded    "You can only continue editing this photo buy resetting all edits"  Reset button proceeds to fail - I can see it animating as though I've tapped it, but nothing happens. Photo does not reset.    It seems to be occuring because I've edited the photo BEFORE it's origi

Hello! I'm thrilled to share that my photo has been featured and is currently part of the trending collection on Lightroom. I would like to express my gratitude to Lightroom and all the amazing members of the LR community. However, I have noticed some unusual changes in the number of likes on my photo. It's just random. From 4k to 112 and etc. I'm curious if anyone can shed some light on what might be causing this and why it is happening. Thank you in advance for any insights you can provide!   Editing : Editing on LR     Endless Road      Screenshots :                

Hello, what is the proper way of reporting an application implementation issue? I tried via chat, messenger with no luck... Is it here?   Is so - there is a transaction issue in Android Lightroom app.   Issue occurs in Polish language on Android device.   The "order" word was translated to the "Zamówienie" instead of the "Kolejność".   Zamówienie means order when buying something. Kolejność is sequence order. 🙂 

The context menu on photos shows the shortcut keys for the actions performed:   Enhance... Ctrl-Alt-E   The context menu dropdown for "Add photo to target album (Album name)" doesn't show the shortcut key, (T in this case.)   Presumably this is because the content of the menu item is dynamically generated to include the name of the album.   Any chance we can get this feature finished off?  

macOS Sonoma Version 14.3.1 (23D60) Lightroom-Version: 7.2 arm64 [ 20240214-0910-27200e9 ] (Feb 14 2024)   I tried to import my Apple Photo Library (marked as system library) to Lightroom CC, but the photos won’t migrate - only the metadata (folders, albums,…).   See the following screenshots and migration summary:      *******************************   MIGRATION SUMMARY   *******************************      STATUS : [ COMPLETED with NOTIFICATIONS ]      Source Catalog  : ApplePhotos   Assets from Catalog  : 139   Assets Migrated to Lightroom : 0      Number of Collections Migrated : Migrate-able( 20 ) After Migration( 22 )      Number of Stacks Migrated  : 0 of 0   Number of Stack Assets Migrated  : 0 of 0   Number of Virtual Copies Migrated  : 0 of 0   Number of Assets with Metadata Migrated  : 139 of 139   Number of User Keywor

I know this is really, really trivial, but it irritates me!   Lightroom Desktop 7.2, Windows 11 23H2   Go to the Crop panel, make an adjustment under Geometry, then right-click on the Geometry heading to reset your adjustment.   The pop-up says "Reset Rotate Flip".   I would expect to see "Reset Geometry". Clicking on "Reset Rotate Flip" does reset the Geometry adjustment so everything actually works OK, it's just irritating (and maybe confusing for new users). Rotate & Flip is the panel above, and it doesn't have a reset facility. Maybe it should have.  

Sometimes, keywords that I know exist don't show up in keyword autocomplete.  I've attached two screenshots. The first shows that a given keyword exists (I created it a week ago). Now I want to apply the same keyword to a larger set, but typeahead doesn't think it exists. These screenshots are taken a few seconds apart.    Other times, attempting to autocomplete turns up nothing at all. But then later it kicks in and suddenly they're all available.    Using Lightroom v7.2

Issue: Lightroom CC ignores color space when export as TIF Lightroom Version: 7.1.2 arm64 [20231210-1901-9bac95f] (Dec 10 2023) OS Version: macOS 14.2.1   Steps to reproduce: Export an image as File Type: TIF and Color Space: sRGB (see image)    Expected result: Exported TIF to have Color Profile: sRGB Actual result: Exported TIF has Color Profile: Adobe RGB (see image)

Lightroom Error: Failed To Initialize Camera RAW is keeping me from launching my app.   Please advise what to do.   Thanks!   Robert Oliver

I'm trying to use the iPad as my lightweight travel option but have found that imports fail when trying to load PhaseOne IQ160 Raw files (approx 60MB files) I can import the files to the iPad Photo Library and I can copy them from the CF card to iPad files. I've tried importing the Phase One Raws to Lightroom on the iPad from the CF card, the Photo Library and from a files folder but it always Fails to Import. Raws from my Canon and Fuji import to Lightroom on the iPad no problem. Is there a file size limitation or some other constraint preventing the import? Unfortunately the error message doesn't give any information on why the import failed.   Thanks for any advice.

After updating to the latest version I cannot edit photos, Lightroom crashses but without crashreport. I'm running Windows 10.

Hi Ever since I updated my Lightroom mobile today (21/2/24) to version 9.2, my clarity slider for my masks stopped working. When I slide it from -100 to +100, no changes to the image can be seen. The weird thing is this only applies to the clarity slider. All the other sliders for my masks work. Any idea on how to fix this/whats causing the issue?   Thanks!

Hello,   Every time I try using the AI Adaptive Portraits tool in Lightroom, I receive an error message shown in the screenshot below.  1. Lightroom Mobile 9.2 2. Google ChromeOS 3. Edit a photo, click on presets, then select premium and go to Adaptive: Portrait, and select Enhance Portrait, after doing so I receive an error message.  

I was working on Merging HDR photos in Lightroom. I selected to form piles on these photos. The activities counter made it to 6 activities in the process and the software froze up. I let it sit for 5 minutes with no change. I clicked the x in the top right and restarted the software. When it opened up I saw the photos that I merged and the ones that froze are still individual HDR shots. I was starting the process again to merge the shots and the program closed and a crash report came up . I sent in the crash report and have not heard a response yet from Adobe. I was reaching out to see if anyone has any ideas. I have tried all the tips on the site for crashing. No hardware changes. Program ran stable for months on this setup.    Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)NGL Version: 1.36.0.9WF Version: 6.2 3d4e7aaVF Version: 1.0.135.7HIL Version: 40409CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2 Operating system: Windows 10OS Version: Windows 10 Home (

Hi,   This might be a dumb question, but I just tried to export some photos as 16-bit TIFs in the ProPhoto RGB colorspace, but when I switch from JPG -> TIF in the export panel, Lightroom doesn't give you the option to select a color space. Poking at the TIFs exported by default, it seems like Lightroom just exports them in Adobe RGB.   Am I missing something or is there a way to specify the color space of an exported TIF?   Thanks! Loren

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck. Any other suggestions on what I can try? Setup  Home computer Windows 10 Desktop Wifi Connection (verified internet is working) Selected option to store original files on a NAS (synology, used a mapped drive) Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019) NGL Version: 1.11.0.8 Operating system: Windows 10 OS Version: 10.0 [18362] Application architecture: x64 System architecture: x64 Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor              Logical processor count: 16 Processor

Please help. The brush tool and sky detection crashes and closes Adobe Lightroom every time. Why?

My Lightroom app keeps crashing. This started a couple nights ago. I was trying to use lens blur and it was saying they encountered and and issue and needed to close and prompting me to send an error report. I stopped trying that and just kept working then suddenly it closed with no warning. After that I tried probably hundreds of times and sometimes it would close immediately while other times it would let me navigate to a date & image and then close. The next morning it worked fine for 2 days and then tonight the same issue has started. 

I am a real estate photographer and will often shoot 300+ photos a day. When editing I use the "Auto transform" tool under the upright selection in the geometry tab to straighten my photos. Then problem occurs when I copy and paste this setting (under any condition) the actual transforms get copy and pasted, and not the "Auto transform" selection. Its very frustrating when editing 300+ photos because each photo has to be selected, and the geometry section has to be reset and reset to auto in order to work. This was never an issue on Lightroom Classic. Its quite frustrating, since I got myself an iPad Pro to do work on the road, but this has made the program useless for this type of work. 

After last update (blur effect) I can't render after edit pictures on my iPhone 12 pro max. Any thoughts?!

Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1 Note: This conversation was created from a reply on: Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic....

This has happened to me a bunch, both before and after the latest update.Often I use LR Mobile to spot check how my photos look on a mobile device, then I go back in to edit. If I do and edit that involves photoshop and saves as a TIF or PSD often I will go back to LR Mobile and see the edited photo just as I expected, but when I save to camera roll an earlier stage in the edit is exported. If I try and change any attributes the image in LR Mobile with switch from the latest edit to the previous edit as soon as a slider is touched. This seems to happen consistently when I am viewing the TIF or PSD on my phone, then jump back in to photoshop to adjust. After LR desktop syncs the new edit it's in LR Mobile where the issue occurs. In these situations I've found no solution except to use dropbox to send the final edit to my phone.