Bug Reports

Premiere Pro – “Error retrieving frame / Frame substitution recursion” causing severe stalls with Nikon ZR N-RAWI’m experiencing a persistent frame decoding issue in Premiere Pro with Nikon ZR N-RAW (.NEV), mainly 4K 50p.Premiere repeatedly reports:Error retrieving frame [number] at time [timecode] from the file ZR1_xxxx.NEV, substituting frame [number].Followed by:Frame substitution recursion attempt aborting after multiple attempts.This happens across many different clips and frames.The most noticeable behavior is that Premiere is actually extremely fast between the errors. Timeline scrubbing is perfectly smooth, then an error occurs and Premiere completely stalls for approximately 1–2 seconds. After that it suddenly recovers and scrubbing is fast again until the next error.Exactly the same happens during export: the export runs very fast, suddenly the percentage completely stops for a few seconds, then it continues at full speed again. This repeats throughout the export and makes th

I’ve been using Film Impact Dashboard for a while and really enjoying some of the transitions, but one thing always concerns me. Why am I seeing the lower layer between transitions? This looks ugly and I always have to put a back plate to it. I only noticed the lower layer if I used the top 8 transitions (Block motion, flip motion, travel motion, etc.), but more recent, I noticed in the lower transitions like Blur Dissolve, Burn Alpha, and more, doing the same thing. I don’t want it to show my lower video layer when transitioning. One of the reasons I use b-roll is to cover jump cuts. This just makes it look messy. Would love a setting somewhere that allows me to fill the background with a color, a logo or other image, or anything other than the lower layer.   

I’m not sure if this is a bug, but I typically create folders on my hard drive and move video files into them from my memory cards—for instance, one folder for interviews and others for B-roll or main footage. Today, I encountered a strange situation: I had moved several videos into their respective folders and also copied an entire "CONTENTS" folder from another memory card. When I tried to import this material via the Media Browser, the program would only open the "CONTENTS" folder; the other folders on the hard drive didn't even appear. I tried resetting my Adobe Premiere preferences, but that didn't help. The solution turned out to be deleting the "CONTENTS" folder, which then allowed me to import the videos from the folders I had created myself. It seems the Media Browser was refusing to open any folder other than "CONTENTS"—deleting that folder was the only way to get the Media Browser to "see" the other directories. It appears that importing the full "CONTENTS" folder from a mem

When I import a sequence from an adobe premiere project into after effects, or when I copy layers from premiere and paste into after effects, opacity keyframes come into after effects. But audio volume level keyframes do not.  According to this page they should: https://helpx.adobe.com/premiere/desktop/use-premiere-with-other-apps/working-with-o[…]e-applications/copy-clips-from-premiere-to-after-effects.html But, I am unable to get the audio level information into AE.  In the past, the audio levels would come into After Effects in the form of the Stereo Mixer effect. I am using Premiere 26.3 and After Effects 26.3, having just updated from the previous version of AE26 and PR26 to see if an update would help, but it did not.

premiere 26.5.2 Content Credential Signing Failure for File F:\myvideo.mp4Placeholder box not found Export Error Error compiling movie.I’ve read content credentials are automatically applied when ai is used but none of my content is ai. I’ve unchecked “Apply Content Credentials” but it still tries to apply them and exports fail with above error. Very frustrating. Just started happening. 

I'm reporting a serious issue I've encountered while editing a video in Adobe Premiere Pro.During my editing, I noticed that the timeline's audio waveform appeared misaligned with the actual playback. My voice could be heard during parts of the video where the corresponding audio track appeared silent, while other sections showed audio where I could not hear my voice.I also encountered an issue where Premiere Pro would not allow me to trim the end of a video clip beyond a certain point.After locking and unlocking a timeline track using the padlock icon, trimming unexpectedly started working again. However, I subsequently discovered that a significant portion of my captions and sound effects had disappeared.I attempted to recover my work using File > Revert, but the recent saved version still contained the problems. I then opened an autosaved project from approximately 40 minutes earlier. Although much of the editing was restored, the unexplained audio misalignment remained in anothe

IssueAdobe Premiere Pro 26.5.2 fails to import MP4 files recorded with the DJI Osmo Pocket 4 Pro when recording two stereo audio streams (4 audio channels total).The error message is: “The importer reported a generic error.”The exact same original MP4 file imports successfully in Premiere Pro 25, where both stereo audio streams are recognized and can be edited separately.SystemmacOS 14.6.1 Apple Silicon Mac (M2 Max) Premiere Pro 26.5.2 (fails) Premiere Pro 25.x (works) Camera: DJI Osmo Pocket 4 Pro Microphone: DJI Mic 3, directly connected wirelesslyMedia specificationsContainer: MP4 Video: HEVC Main 10, 3840 × 2160, 29.97 fps Audio: 2 separate AAC-LC stereo streams, 48 kHz, approximately 317 kbps each Total audio channels: 4Steps to reproduceRecord a video with DJI Osmo Pocket 4 Pro using the mode that stores two stereo audio streams in the MP4. Import the original MP4 into Premiere Pro 26.5.2. Premiere displays “The importer reported a generic error” and fails to import the file. Imp

This is happening on v. 26.2.2 (build 3) AND the BETA version. In fact, it’s been happening for a while and I’ve complained about the LLM on Premiere a few times.  I have a very simple talking head script. And it includes saying words not in the LLM like GEEKAZINE or GEEKAZINE.COM.  Since Premiere’s LLM doesn’t know the word, it replaces it with [...] in text.  There is no custom add word option. There is no way to use another LLM. This is getting really frustrating!!! The other day I went to edit a video. I went to filter out pauses. It KILLED the video because it would take out areas of clearly articulated text.  If I correct the text in the transcript the ellipse still exists and cuts out clear text.  I cannot trust AI text. All I use it for is editing. If I have to do anything such as transcribe for video, I go to other sites that can recognize GEEKAZINE and other words without a problem.   

Premiere Pro version: 26.5.2 (Build 5), latest releaseOS: Windows 11 Pro 26H2, build 26300.9818 (also reproduced on 26300.9711)Hardware: Intel Core i9-14900KS, 64 GB RAM, NVIDIA GeForce RTX 5070 Ti 16 GB (Studio driver 621.14) + Intel UHD 770 (driver 32.0.101.7092)Media: 4K 3840x2160 HEVC 8-bit Rec.709, ~60 fps, ~65 MbpsProject: one 4K/60 sequence, 4 minutes, 100 caption segments, transcript, 6 B-roll clips, 7 PNG graphics, 7 Lumetri instances, 1 music trackFrequency: 100% - every time a UI Automation client queries the Premiere window after this project is loadedSUMMARYPremiere Pro 26.5.2 becomes "Not Responding" for minutes (more than 2 minutes measured; sometimes it never recovers) whenever an external UI Automation / MSAA (accessibility) client requests the Premiere window's accessibility tree. During this time the Program Monitor stays on "Media Pending" and the timeline is unusable. Windows Reliability Monitor logs AppHangB1 (consent key AppHangXProcB1).With no UI Automation clie

Bug Description below  Since updating to the latest version of Adobe Premiere Pro, the masking/object tracking tool has become extremely slow or completely unresponsive.When I attempt to create or track a mask around a moving object, Premiere displays a watch/stopwatch-style loading icon and appears to get stuck processing indefinitely. In previous versions of Premiere Pro, I was able to perform the same masking tasks quickly and reliably on the same system and with the same type of footage.Steps to ReproduceOpen a project in Premiere Pro. Select a video clip. Attempt to create/use a mask and track a moving object. Premiere displays the watch/processing icon. The masking process becomes extremely slow or appears to freeze indefinitely.Expected BehaviorThe masking tool should begin processing/tracking the object within a reasonable amount of time, as it did in previous versions of Premiere Pro.Actual BehaviorPremiere becomes stuck displaying the processing/watch icon, making the masking

Hey everyone, I'm having this issue where I will export my sequence as XML, sync with Syncaila, open the synced project, and copy the sequence into the original one. Premiere duplicates the footage so I have the exact same file two times. is there a way to fix this issue? I have tried the Consolidate Duplicate function without luck. Thanks(title updated by mod)

Approximately every other edit, the application becomes unresponsive for 30 seconds to a minute. During this time:The UI freezes completely Playback may continue, but I cannot stop or interact with it Menu interactions are extremely delayed or unresponsive The system becomes partially unresponsive (e.g., Alt+Tab does not work until Premiere responds again)This issue also occurs when pressing play, and when opening menus.The problem began suddenly without any known changes to my workflow or system configuration. It occurs across all projects.Troubleshooting attempts:Updated GPU drivers Cleared media cache multiple times (both “clear unused” and “clear all”) Tested editing from different drives (including internal and external storage)None of these steps resolved the issue.This behavior is severely impacting usability and makes editing extremely frustrating. Windows 11 25H2 (26200.8246)Premiere Pro v26.2.0 Build 65Gigabyte AORUS 15P XD-Intel i7-11800H-16GB DDR4-3200-GeForce RTX 3070 Mobi

Auf meinem Macbook Pro M5 Max, 48GB, friert die Vorschau beim Schnitt häufig für mehrere Sekunden ein. Ich kann dann das Bild nicht bearbeiten und auch vor uns zurück shuffeln ändert den Viewer nicht. Da ist erst seit der 26.5.2 Build 5 so

Bug Report: Severe System Hang when Accessing Menus and PanelsApp Version: Adobe Premiere Pro v26.2.0 (Build 65)Issue Category: Performance / UI ResponsivenessStatus: Recurring / Degrades over timeSystem SpecificationsProcessor: AMD Ryzen 9 5900XT 16-Core Processor (3.30 GHz)RAM: 64.0 GB DDR4 3600 MHzStorage: WD_BLACK SN770 NVMe SSD (Firmware: Latest/Current)Operating System: Windows 11 ProOS Version: 25H2OS Build: 26220.7872Issue SummaryOpening any top-level menu or interacting with specific utility panels (Properties, Project Manager, Subtitles) causes Premiere Pro and the entire operating system to freeze for 5 to 7 minutes. The issue is cumulative; the application becomes increasingly sluggish the longer it stays open, eventually requiring a full restart to regain functionality.Steps to ReproduceLaunch Premiere Pro v26.2.0 (Build 65) on Windows 11.Perform standard editing tasks for a period of time.Attempt to open any top-level menu (e.g., File, Edit, Clip) or the Project Manager.A

On Premiere Pro 26.5.2 (Build 5), the transcription of English-language video is unusable. On a 23-minute video call recording (single speaker, clear audio), the Transcript panel is filled with the same word repeated hundreds of times (“do do do do...”), with only a few real words in between (“until”, “and”, “directed”...). On a second English file (a short teaser), the transcript is also wrong (“Until it, until it”, “Directed at it...”), without the loop.Steps to reproduceImport an English-language video Text > Transcript > Transcribe sequence Language: English (tried “English” and “English - United Kingdom”) Transcription completes without error, but the text is wrongWhat I checkedThe audio is clear and perfectly audible Same result on two different English files Same result after installing and testing a previous Premiere version [to confirm] A French-language video transcribes correctly on the same machine, same versionSystem infoPremiere Pro 26.5.2 (Build 5) OS: Win 11 Pro C

Premiere Pro freezes completely whenever I open the Time Interpolation submenu from a clip’s Timeline context menu. The freeze happens immediately when I hover over/open Time Interpolation — I do not need to click Optical Flow for the freeze to occur.I first noticed this in my existing project, but I tested it again in a completely new project with only one video clip, and the exact same issue occurs.Steps to reproduce:Create a new Premiere Pro project. Import a single video clip. Add the clip to the Timeline. Right-click the clip. Hover over/open Time Interpolation. Premiere immediately becomes unresponsive and needs to be force-quit.I have also tested after disabling third-party extensions/plugins, but the issue still occurs.System: Apple Silicon Mac, macOS 27.0, Premiere Pro 26.0.2.2.I have attached a screen recording showing the issue. I can also provide an Activity Monitor sample taken while Premiere is frozen if needed.

while i use Adobe premiere pro v26 to edit the sound of the video just comes from different channels automatically. i tried to toubleshoot but there is no change in settings. it is a glitch or a bug that premiere pro has in it.

System information* Premiere Pro 26.3 (latest)* Premiere Pro 26.2 (same issue)* Premiere Pro Beta (same issue + crash)* Creative Cloud Desktop (latest)* macOS Tahoe 26.5.2 (latest)* MacBook Pro 16” (Nov 2024)* Apple M4 Max* 128 GB RAMProblemPremiere Pro reports:“The shortcut key file ‘Adobe Premiere Pro Defaults.kys’ is invalid!”This happens on every launch, even after a completely clean installation.Additionally, Premiere Pro Beta crashes immediately when I open Keyboard Shortcuts.What I already tried* Completely uninstalled Premiere Pro.* Reinstalled multiple versions (26.2, 26.3 and Beta).* Deleted Premiere preferences.* Deleted keyboard shortcuts.* Deleted workspaces/layouts.* Used Creative Cloud Cleaner Tool.* Installed from scratch again.* Restored default preferences.* Tested with completely new preference folders.Nothing changes.The application still reports that the default Adobe keyboard shortcut file is invalid, even though it is the original file installed by Premiere.Expec

On launch first sequence created accesses object mask tool normally. Subsequent sequences are not able to access the object mask tool. The hover icon spins, and a mask instance is created in the Effect panel, but the clip is not masked.

Hi, I updated to 26.5.2 yesterday and since then playback is extremely slow, only appears to be showing a single frame every half second or so. Outputting media is also extremely slow - a project which only took about 2 minutes to output yesterday morning is now taking well over 30. I’ve tried most of the obvious stuff like rebooting, clearing the cache, making sure hardware encoding is enabled and I’ve updated my graphics drivers to no effect. Everything was working absolutely fine before this latest update. 

doesn't drag 

(Using 2026 Preimer Pro . 26.2.2 Build 3)I am trying to create a very simple two line title for my current home video project. First line easy edit adjust etc . Then using Rectangle mask Tool draw mask around text the keyframe , move playhead drop text behind mask, keyframe  move playhead along keyframe (at this point the mask disappears and left with selection cursor) keyframe  move to end of title keyframe title to disappear below mask, easy.I then try to add second line as I want that to appear at a slightly different time , start typing nothing appears but the text box is there, it is showing in Graphic Panel only when I move the text box up into the first line mask does it appear. I know there has been a giant step away from the previous masking tool as previouly I just used the Pen Tool no issues. It is though there is a mask all down the screen. Is it my error or is this a glitch. Have attached two screenshots that may help.As I said running PP 2026 26.2.2 Bulid 3 Have 128 Gb Ra