Bug Reports

HIIm getting "A low level exception occurred in lumetri Color (AEVideoFilter: 14)" im working with converted hlg3 footage trying to import luts using cinema grade. Does this mean my computer isnt powerful enough? this never happened before. can someone plz help, thanks!

So my premier pro project was open and i got a crash report and a technical fix thing. After clearing that, and restarting app, i realized that all my project files were gone. The only projects left were of 6 months ago. I have searched all Auto saves but nothing is there either.  How can i get all the files back?

Hi.  Happy 4th everyone. I have a 36 minute Premiere Pro 24.5.0 file edited on a Mac Studio running Sonoma 14.5 that I have tried exporting as usual, but the 2.04 GB mpeg-4 ends at 26 minutes.  I've tried knocking down the resolution and size, no difference.   Any suggestions? Thanks!  Rob Hardware Overview:   Model Name: Mac Studio  Model Identifier: Mac13,1  Model Number: Z14J000H3LL/A  Chip: Apple M1 Max  Memory: 64 GB  Type: LPDDR5  Manufacturer: Hynix  Total Number of Cores: 10 (8 performance and 2 efficiency)  Memory: 64 GB  System Firmware Version: 10151.121.1  OS Loader Version: 10151.121.1  Hardware UUID: B02FF072-714D-52AD-BC50-BF0ACFA6D449   Provisioning UDID: 00006001-000448EC1181801E  Activation Lock Status: Enabled

Ya eh consultado en el foro y no soy la primera persona que tiene ese problema, no niego que las nuevas versiones de Adobe premiere posterior a la 24.3 estan muy bien graficamente, pero al cabo de unos momentos en mi edicion, simplemente se cierra, sin permitirme guardar cambio alguno, reconoce que se ha cerrado inesperadamente el programa, pero ya una nueva version (24.5) y sigue persistiendo el problema!!Inclusive, puedo estar en otra ventana, ejemplo Chrome, File Explorer, Bridge y cuando quiero regresar a premiere, resulta que no esta abierto en mi barra de tareas, volviendolo a abrir, reconoce que se cerro el programa inesperadamente.Revisando en el rendimiento, no tengo problemas ya que no ocupa toda la potencia de mi cpu salvo a obviamente procesar y renderizar, asi que no deberia de porque colapsar el programa en media edicion.Ya borre cache, inicie sin que cargue plugins de terceros, restableci la configuracion y sigue el problema.Me siento orillado a usar 24.3 que es la versi

Hello. Adobe Premiere Pro starts to freeze for me after adding effects and color correction to videos for more than 20 minutes, although the computer copes without problems, as if the cache is clogged. Up to this point everything is working fineHow can this be fixed?

so i built this new pc config CPU-AMD Ryzen 9 7950X motherboard - asus proart x670e-creator wifi Ram- 64 gb ddr5 graphics - nvidia geforce rtx 4080 16gb nvme 2tb for system   so whenever i start new project it plays perfectly but after an hour while playing timeline this wierd graphic glitch keeps up poping and it wont go .also it slows system .even when i add normal HD MP4 files this problem is there . i am fustrated nowi have attached video also please help me .

Olá pessoal, estou com um probleminha no premiere pro, no meu macbook pro m3 max, que quando vou fazer a renderização do arquivo, e vou lá em efeito para colocar o tome code de supreposição em cima do video padrão do premirere, ele está aparecendo somente quadrinhos e não os numeros. Já instalei uma versão anterior a ultima versão disponível mais mesmo assim ainda continua com o erro. Alguem consegue me ajudar, vou deixar uma imagen para vocês entenderem.Versão ao premiere 24.5.0

I've been using the Enhance Speech feature for a few months, and recently (within the last two weeks or so) it's begun to hallucinate voices during gaps in speech, where there should just be a low background hum from outside noise. It's nonsense, just various words being mumbled. I've tried adjusting the slider but it's still happening even with the mix amount at 2. This is making the tool unusable for me, cutting every single quiet moment to set a different sound type would take forever. My filming setup hasn't changed, same microphone being used each time.I'm on version 24.5.0 build 57.

The auto transcription keeps trying to transcribe souf effects with no speech, and music tracks. It keeps doing this, endlessly with no success obviously, no matter how many times I try to kill the process. While it does this my project is unusable, as it eats up every available system resource.  My two options so far are: make those clips offline, which is a pain and only works when I don't need them, or turn off transcription altogether, which then just removes all my existing transcription??? I upgraded to 24.2.1 because the previous verison crashed 6 to 12 times a day. I'm getting real sick of paying a subscription to a product that's permanently broken.  Any help is greatly appreciated.

Using 24.5 A waveform will disappear randomly after making a cut. But once I scroll or make another cut, the waveform reappears.

Quando faço um projeto escolho uma fonte. salvo o meu projeto normalmente.No dia seguinte quando vou abrir esse projeto pra continuar a editar, todas as fontes que eu escolhi no projeto mudaram, não são as que eu escolhi e salvei, isso tem acontecido com frequencia.Outro erro quando fazemos uma legenda na parte de transcrição (transcript) na nova atualização é possível remover os espaços sem fala, no caso as pausas, mas no meu desde sempre não deixa eu remover, aparece o símbolo da lixeira mais quando eu vou apertar fica como não tivesse habilitado pra usar. (meu premiere está atualizado 24.5) Agora gostaria de terminar com uma sujestão, quando damos zoom na tela do (program) antes aparecia uma barra de rolagem ao lado para podermos delocar pra cima e pra baixo, hoje pelo o que eu vi agoratemos que  usar o hand tool, e gostaria de saber se conseguimos na próxima atualização colocar novamente a barrinha que aparece ao lado e ficamos com essas duas opções de movimentação.

When playing a video in PP (anywhere - on the timeline or in the source window), the image and sound are played at an accelerated pace for the first few seconds (random length), then return to normal. This problem appeared only after installing the Windows 11 KB5040442 update (cumulative update for Windows 11 version 23H2 for x64-based systems). Before installing it, PremierePro worked smoothly without any problems.The playback problem applies even to light HD files so is not related to computer performance.Here is a link to a video showing the problem: https://youtu.be/t2K123kkRzkComputer: laptop ASUS TUF Gaming, Intel i7-13620H, RTX 4050, 16 GB RAMWin 11 OS build: 22631.3880

Hey everyone -  I've been using Adobe for years but this past year i've had an issue with PP that just won't go away! Basically, any time I go to start a new project, the program crashes. No matter what. I've tried - 1. Resetting preferences (hold down shift, clear cache/reset to default/every option)2. Reinstalling Premiere Pro3. Reinstalling Adobe CC4. Lots of PC restarts.5. Updating GPU drivers6. Updating CPU drivers I've seen some people suggest turning off hardware accelaration, but I don't think that's a "fix" because i'm working with 1 hour long video files with LUTs and what have you, so I really need that hardware accelaration.  My setup: m.2 SSD for scratch driveRyzen 5800xNvidia  4070ti32gb RAM DDR4 My current workaround is to open an existing project from a saved folder, and then delete everything on it, and start working from there, but it's a real pain because I would like to be able to make a new project from scratch so I can set a

When I activate a proxy, that I have attached the same footage, my video playback freezes after a few seconds and the audio does still play in the background. I just downloaded Adobe Premiere Pro on my Macbook. This process would work for me when I used the 2020 version, so I'm confused as to why its not now. Additionally, playback works fine when playing back with 1/4 resolution, but I want it to be completely smooth as it was in the 2020 version.I have version 24.3.0 of PremiereI am using a Macbook Pro with:Processor: 2.4 GHz Quad-Core Intel Core i5Graphics: Intel Iris Plus Graphics 655 1536 MBMemory: 8 GB 2133 MHz

When I'm editing I look at the bars waves on the timeline to cut and see when some sounds happens. In this situation audio and video are sync and they work perfectly. The problem is that the audio waves on the timelione are not sync, yet when you play the video it is synced and works perfectly.For example: In this part, you can see on the timeline that there is no sound, but if you play the video there is audio and it's perfectly sync with the video. Yet, the timeline is telling me that here is muted, but it's not. (I already zoom in at max to see if maybe the audio was to low and it wasn't showing but still turning up the volume as much as I could there was nothing there)Another example is here: You can see the waves but it doesn't match with the actual sound that the video is reproducing. Yet, if you play the video, the audio and video is synced. But the waves doesn't match. It's like the timeline is telling me that the audio is not synced but when you play it, it's ok. How can

I'm just trying to export a basic 1080p video, no effects, nothing fancy, it's just a simple hourish long video podcast and premiere gets to about 3%-4% and then it just stops. I left it going overnight and it was maybe at 20% after 8 hours.  Is anyone else having issues with exporting?

Hola, tengo la ultima versión de Premiere 2024. Desde hace algunas versiones me comenzo a dar este error que voy a describir. Aclaro que ya probé formatear la pc, actualizar los ultimos drivers.Ahora si...De vez en cuando el programa me tira este error cuando esta en *pantalla completa*. La linea de tiempo se traba y se bugea toda la interfaz. Solo se arregla usando el programa en pantalla mas pequeña. Comparto un video. Mi PC cumple creo yo las caracteristicas necesarias para podes trabajar tranquilo.Versión Premiere: 24.5Windows 10AMD Ryzen 5 2600 Six-Core32 ram 3200 mhzgtx 1650 superdisco 1tb m2 (+ otros solidos de almacenamiento)

I have this problem since I installed the new 24.4 update. I open a project I worked on until yesterday and it doesn't recognize the .MXF video files, the audio all ok.It is becoming increasingly difficult to work professionally with Premiere Pro!

I have just started on a Multicam Edit on my new Apple M1 Max chip 32gb Ram Macbook Pro, and there is a terrible lag between selecting a camera on the keyboard and the edit action happening. This means that every edit is out by about half a second. This something my old 2015 Macbook never had an issue with. Of course I can go back through the whole thing and adjust each cut but this is a 80 min long film and the extra workload is so disappointing given these are supposed to be top notch machines!   I also have also tried to edit the same project on a Studio M1 Max and the issue is even worse on this machine. The machine gets stuck with the spinning wheel of death if you scrub forwards/backwards at speed...nightmare   The multi cam is three 1080HD H.264 video files and are stored on the same machine. Nothing fancy.   Any suggestions?

I am finding an issue where text presets are no longer retaining the postition. I am setting the text dead centre using the align tools in essential graphics. I then save this as a preset and apply it to the rest of the text on my timeline. But all of the text changes to I am guessing the default position. This also applies to old presets I created a while ago. FYI the text was generated as subtitles from a transcription and then I upgraded those captions so that I can distinguish speakers.  Can anyone help? I am having to manually select each caption and change them one by one.  MacOS Sonoma 14.1.1PP Version 24.2.1Thanks

I upgraded to Premiere 24.4.1 because of previous issues with the Text tool and while those issues are gone, there's a new issue where all of my titles are changed to this fancy, cursive text.  If I choose a different text style, the text does not update to reflect the change made in the essential graphics pane. The only way I can modify it is by going to 'linked style' and choosing a preset I've made.  But making changes to that, reverts it back to this fancy style of text.   Anyone else experiencing this?

Hola! Espero estén muy bien. Les quiero consultar cómo puedo solucionar el siguiente problema:    Mientras estoy editando, TODA la pantalla de la computadora se pone negra, como si estuviera apagada. Y luego vuelve a aparecer el editor Premiere, se apaga, y así constantemente. Pero no es problema de la CPU porque eso solo me pasa mientras estoy editando. VIDEO DEL PROBLEMA  Alguna solución?    Mi equipo es: Nombre del dispositivo DESKTOP-HVTL08TProcesador Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHzRAM instalada 16,0 GB (15,9 GB utilizable)Tipo de sistema Sistema operativo de 64 bits, procesador x64 Edición Windows 10 EnterpriseVersión 21H2 Agradecería pronta respuesta.   Que tengan un excelente día!  

My audio is out of sync with what's shown on the timeline

Hi People, When I attempt to export a file which has subtitles/captions, I need to have the subtitles/captions as a separate sidecar file. When I select that as an option, I still get subtitles/captions in the exported video. So far the only way I can achieve my goal is to turn the Subtitles/Caption export option off and export the sidecar file from the Text Captions tab. The Adobe Help file indicates that I should also have a 3rd option in the Captions export options but only have 2. What am I missing or is this a long standing bug? Andrew 

Hey everyone, I have been suffering from this issue that there are 2 footages i m placing in my timeline, they both have no overlays in original, but when i import them into premiere or After effects.. they both become darker, (both in source monitor and program view window... BUT...! interestingly, the thumbnail preview of same footage in timeline & project bin looks fine..!!!and in After effects, the footage is darker for first few seconds and then becomes normal....when i open the same project file in another PC, both having same versions of 23.6.5.. it works fine...Please note that i have not applied any effects on it.. Adobe's support team is extreeemely slow on FB... they take hours to reply...