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Hola. Solicito asistencia con un cobro por cancelación anticipada.Recientemente cancelé mi suscripción de 68 soles mensuales porque ya no puedo costear el servicio. Al hacerlo, el sistema me cobró de forma automática una penalización de 102 soles.No tenía conocimiento de que existía una permanencia obligatoria ni una tarifa de cancelación al momento de adquirir el plan. Considero que este cobro de 102 soles es excesivo y afecta gravemente mi economía actual.Por favor, solicito que un agente revise mi caso y procese un reembolso excepcional de los 102 soles cobrados a mi tarjeta. Quedo a la espera de su ayuda para solucionar esto de forma amigable. Muchas gracias.
Good morning, everyone.A few months ago, I started running into this bug: whenever I hover my mouse over Creative Cloud, the colors become increasingly saturated, making it impossible to read anything.I’ve tried updating and reinstalling, but nothing seems to fix it. I suspect a program on my system is causing the conflict, but I don't know how to identify it or how to resolve the issue.Has anyone else encountered a similar error? Just to clarify, I’ve never used a crack for adobe or any other programms in this computer! He’s brand new and I’m forcing to use just payed programms.I’m running in a:Intel i9-14900 KF64gb ram ddr5rtx 5080 Thanks a lot.
I have many color themes in my Creative Cloud Library that I created using Adobe Color. In the previous version, the HEX code appeared below each color swatch, making it easy to copy and paste into another application. With the current interface, I open a saved theme, scroll down to the Info button at the very bottom, click, and select a color from the theme shown in the right panel. The HEX code appears, but I cannot highlight or copy it. As a designer, I frequently need to copy HEX codes from saved themes and use them elsewhere. Has this feature been removed, moved, or replaced with another method? Or am I overlooking something in the new interface?
Can you guys please add the marketing years behind the App name?I see in Windows that Photoshop 2024, Photoshop 2025 and Photoshop 2026 is installed in my PC. Subsequently I want to uninstall Photoshop 2024. I go to the Creative Coud Desktop and all I can see is this:How confusing!!! I can’t uninstall, without asking the Internet to figure out the Version numbers! Please fix this mess!
InDesign 21.4.1 on macOS 26.5.2 – Existing placed images not displayed in Preview Mode (Shift+W)EnvironmentAdobe InDesign 21.4.1 macOS 26.5.2 (Tahoe) Apple Silicon Mac GPU Performance disabledProblemAfter updating macOS to version 26.5.2, some existing InDesign documents no longer display placed images in Preview Mode (Shift+W).The issue started immediately after the macOS update. Before the update, the same documents displayed correctly.Expected ResultPlaced images should be displayed identically in both Normal Display and Preview Mode (Shift+W).Actual ResultIn some existing documents:placed PSD/JPG images disappear in Preview Mode (Shift+W) the same images are visible in Normal Display page thumbnails display the images correctly the Links panel reports all links as valid (no missing or modified links)Additional observationsThe linked PSD files open normally in Photoshop. The linked files are stored locally on the internal SSD. Newly created InDesign documents work correctly. The sam
With SCIM in place, we can implement dynamic licensing based on Entra ID group membership. We use Intune to push individual Creative Cloud applications (e.g. Photoshop, InDesign) based on ServiceNow requests. The issue we are trying to fix is the fact that All Apps users have to be in the individual app groups as well to get the corresponding installation, meaning All Apps users end up double licensed with Single App and Acrobat.The proposed fix is simple: If a user has All Apps assigned, either don’t assign or suppress the license requirement for any other Single App or Acrobat licenses assigned to the same user within the admin console. This seems like a relatively simple, high value change benefiting most customers that use All Apps in combination with other licenses.Most customers using All Apps will run into issues with license juggling and overlaps. Rather than forcing every customer to invent their own convoluted workaround using whatever systems they have in place, it would be
Hace 3 dias estoy teniendo problemas que no abran los archivos PDF, el tecnico desinstalo ADOBE lo instalo , funciono, pero queda sin funcion la impresora, aparece que la leyenda falta de conexión. desintalo e instalo la impresora y funciona. pero deja de funcionar adobe . Cual seria el problema siendo que nada se cambio en el equipo . ERROR ADOBE
I am currently facing two major issues that are significantly impacting my day-to-day work:Issue 1: Application Freezes While Resizing ImagesWhenever I import an image and attempt to resize it, the software becomes unresponsive and freezes completely. The only way to recover is to force-close the application using Task Manager (End Task). This issue occurs consistently and disrupts my workflow.Issue 2: Incorrect Illustrator File Updates in InDesignI created a diagram in Adobe Illustrator and imported it into Adobe InDesign. The initial import works correctly. However, after making modifications to the Illustrator file, InDesign does not update the graphic properly. Instead, it displays both the previous version and the modified version of the diagram overlapped on top of each other.Additionally, when I export the InDesign document to PDF, both versions of the diagram are still visible in the exported file, resulting in incorrect output.ImpactBoth of these issues are critical and are ne
Hello, I’ve been trying to resolve this issue for the past couple weeks with no real results.I am currently using a Macbook Pro (running OS 26.5.2) given to me by my college, that previously had a school-issued adobe CC license.Since I graduated, I have gotten a new license for myself for professional work, however I am now completely unable to access the apps tab on my CC, as I keep getting back a “not connected to enterprise server” error. I’ve contacted my school’s IT and their proposed solution was to reinstall CC. I have tried this and it did not work. I tried to do a clean CC install using the instructions in this comment https://community.adobe.com/questions-602/apps-tab-in-the-creative-cloud-6-3-desktop-app-cannot-open-1218357?tid=1218357&fid=602 however it has also not worked for me. Is there any other thing that could be causing this issue? There are no firewalls on my computer. 😕
크리에이티브 클라우드에서 계정을 로그아웃해야하는데, 앱 자동 업데이트 6개를 리스트를 중지시키니 로그아웃 버튼이 비활성화 되어있습니다. 앱 5개는 중지가 됐는데, 프리미어 하나만 중지가 안되고 대기중으로 뜨고 처리가 안되서 로그아웃이 안되는 거 같아요.크리에이티브 클라우드 언인스톨 눌러서 repair 해도 앱 닫혀있는데 실행중이라고 안되고, 아예 삭제도 안됩니다.
I’ve noticed this bug since Photoshop 27.7, and it seems to still be an issue in 27.8. I use the Save For Web & Devices option when exporting images all of the time for my job. I noticed in 27.7, we got a fancy new UI for that particular dialogue box, but it seems that it is bugged. After hitting the Save button in that dialogue, my system (Mac OS Sequoia 15.7.7) dialogue box opens to let me name my file and choose its location. However, in this system dialogue, I can no longer access the keyboard shortcuts for Copy or Paste (a huge productivity issue when it comes to naming files). It provides an audio cue, the little “pop” noise on Mac that typically results from an inaccessible action, and I’m stuck having to key in file names manually.I don’t know if the new Save For Web & Devices UI is the culprit, but I only notice the issue on Photoshop 27.7 and 27.8. 27.6 uses the old UI, and so I’ll have to continue using that until this issue is fixed.
Some proofs about the reinstallation process (The Set-Up Tool can’t install creative cloud because it can’t access to the adobe servers. Please Consult the Adobe status page to see if there’s any interruption. And try again (206 Error code)Hi!Soo, i was confused why my acc desktop app wasn’t working properly, especially “illustrator”, the reason is illustrator was closing itself when i opened last weekend, i tried to open the creative cloud app to reinstall it but it keeped saying i didn’t have internet connection. even my wifi was stable, so i just tried to uninstall the app, and go to the adobe page to get the installer back, but suddenly when i open the app and gave the uac administrative permissions, this message appeared, it was a 206 error (unable to connect the adobe servers, I tried all of the solutions of the adobe support and they didn’t work, i checked my firewall and nothing about adobe and their apps was listed as blocked, even i turned off my antivirus (iObit Malware Figh
Tengo un archivo de indesing en la nube de adobe cloud el cual no me deja descargar.- Me tira error.- Cuando quiero abrirlo en el programa lo abre y luego lo cierra.- Necesito recuperarlo porque es un archivo en el cual tengo que seguir trabajando!
I have used Photoshop RAW for years with my lens and it always detected it in the auto lens profile but now I have to go into the list of lenses and find the make of lens (Tamron) before it will find it and apply corrections.
I've recently been trying to use adobe fonts for a website redesign, but it's just not working. The issue is that whenever I launch Creative Cloud Desktop everything else seems to be working except for adobe fonts, I have a library in my files (located under Files>Your Libraries,) but the fonts just sit there. These fonts are visible in library windows on various apps, but I can’t use them. When I try to get to my Adobe Fonts, only one font is there, and I can’t even install it for use. The font appears to be from my library but it’s just a random out of ~60 fonts so I think it’s just an error. Photos below as explanation:My library with fontsMy fonts pageWhen I try to use, nothing works: hovering over changes the text above, but when I actually click it, it just resets to Myriad Pro. Also none of the fonts are available in my fonts, but the fonts in the library all seem to be added? They have a remove button and everything.Thank you so much for any help I might get.
When editing a photo in Photoshop RAW I set the default zoom to 100% but when using RAW and I use crop tool the zoom defaults to random amounts like 15 or 25%
I would like to be able to do the culling process across multiple users. A couple of things would solve this. Having Adobe Cloud Folders with Owner permissions viewable from Lightroom CC via the local folder, or having shared folders retain the metadata shared between Lightroom with a (multiple owner) permission would be great.The goal is to have someone be able to help in the culling process. Lightroom CC is quite nice since the interface is much better than Lightroom Classic, but it’s being hampered by not being able to cull collaboratively. Which is sometimes the hardest work in the process. The AI tools do not work for the workflow we have.In either case having someone be able to Pick Flags, Set Ratings, Set Color Categories, or choose files to delete would be more than nice.For the alternatives, they just don’t work. We have tried likes and the new collaborative proofing tools or liking and commenting, but neither options works particularly well than having native Lightroom CC opt
Creative Cloud Stock & MarketplaceIt is only showing the Manage plugins section, but can’t find new plugins. There is no searchbar to find more. There are searchbar in all other tabs except Plugins.
Hello! I can’t find dynamic stroke menu in my brush settings. As an example I selected Dirt 1 brush. I remember it was present in the Alpha section of the brush settings. I am using Substance Painter 12.1.0
Starting recently, the email notifications I receive when someone comments on a shared PDF review are displaying raw HTML markup instead of clean text. Each comment shows up wrapped in a literal <pre style="font-family:Arial, Helvetica, sans-serif; white-space:pre-line;"> tag, and apostrophes render as the HTML entity ' (so "that's" appears as "that&#39;s").The comments themselves are fine — when I open the review in Creative Cloud / Acrobat on the web, everything displays normally. The problem is only in the notification email body, which suggests the email template is failing to decode/render the HTML before sending (looks like a double-encoding issue introduced on Adobe's side).Details:- This is on comment notifications for a shared PDF review ("You have X new comments on [filename]").- It started recently — it was rendering correctly before.- Nothing changed on my end (same email client, same account).- Affects the email body only; the actual comments and the PDF are unaf
Hi everyone,I’m working on an animation in Photoshop 2026, and I’m having a strange issue when trying to export it.When I go to File > Export > Render Video and click Render Video, the export window never appears.Appears a loading bar but it never ends. There is no error message or warning. Nothing happens, and I can’t access the export settings.I’ve already tried restarting Photoshop, but the issue persists.Has anyone else experienced this?I’m running Photoshop on rosetta and normal way and even not works.If I run Photoshop 2026 on Rosetta mode, I can’t create Video empty layer too...I have to use Photoshop 2021 to work and it’s confusing but in this version all works.Any help or suggestions would be greatly appreciated.Thanks!
Fonts.adobe.com has a great UX. But after installing fonts it is hard to find them in the Creative Cloud desktop app. It would be great to have some of the same features like the website in the app, like: Grid viewThe iOS CC app has this feature but sadly the desktop version doesn't have it yet.Adobe Fonts website also has a text size slider and a sample text input field which would be also great. CategoriesWould be great to be able to categorise fonts by projects, styles, etc. to find them.Thanks you very much for listening!
I have all my clients set up as Libraries in my CC, including the colour schemes for their brand. It would be handy if the colour scheme part actually did something – I can pull the brand up, but double clicking on the colour scheme would ideally bring up the hex codes or some other sort of detailed view, so that I can refer to it outside of Adobe products. Currently I have to open up PS, dig up the Library, and select the colour to get the hex code.
I have been an Adobe user since 1986. Maybe as I ease into retirement, I should get a discount? Yes, as an Adobe customer for 40 years, I should definitely get a discount.
Hi,I have a 345.64Mb/s download speed fibre connection, and installing apps is becoming very, very hard due to the speed of Adobe Servers.I've been trying to get Photoshop, but it is taking as long as more than two hours to get 50% done.Network is perfectly working...Thanks!
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