Creative Cloud desktop

pedzsanInspiring

Weird folder in home directory

I'm on macOS 15.5.  In my home directory I have a folder named:Creative Cloud Files Company Account <myuserid) <long decimal number@AdobeID> It has what I think is my Adobe Cloud Files.  I don't want it in my home directory for sure.  Where did it come from?  What can I do with it? 

1351

iwaddoInspiring

Does the Creative Cloud App ever turn automatic updates back on?

I rolled my Dad's very old Windows PC back to LrC 13.3 to avoid issues caused due to old hardware and all seemed well. Yesterday, it was back to 14.0.1, he assures me he did not do this yet it had updated. It does seem the Creative Cloud app may have updated, would this have turned auto-updates back on? Thank you for your help

1922

dDembickiInspiring

Click on multiple items to move to another libraryOpen for Voting

Would love to be able to click on multiple images and move or delete them. Currently, you have to right-click on every image you want to move and move them one by one. In my case, I have made a massive library for a project which is so large that I can't find what I'm looking for. I made, and am moving them into smaller libraries organized by topic. It would be nice to be able to click on the little boxes in each picture thumbnail, and then move them to a new library all at once. 

6354

Thibault_Vovard5957Participant

Adobe Portfolio Save Problem

Hello everyone,I'm having a problem with Adobe Portfolio. I can't save my photos anymore. I import them, save them, and when I want to see the results, they disappear. Can someone help me ? Thanks !

3061

lex_8016Participant

Need help logging into adobe creative cloud - Old department login stuck on laptop

was wondering if anyone knows how to deactivate creative cloud instantly opening a department login? I've left that department so the email I was using has been deactivated so I couldn't log into it even with that account. I can log in with my present account on browser and know that's not the problem, I've tried deleting and reinstalling the Creative Cloud app off my laptop for nothing, and don't know what to do. Help??

2622

Grundoon GroundhogInspiring

Bug Reports

Active font list

PLEASE add a scroll bar to the list of active fonts. A scroll bar flashes on and off the screen (sometimes) but never long enough to use it, or long enough to actually see all of the lsit of active fonts. It's maddening.

4773

samm9538165Participating Frequently

Can't close Creative Cloud Desktop app?

So I just updated to the new CC app, looks nicer than the tiny old one. But one problem - you can't close it. With the old app, you could right-click on the icon in the task tray and choose "Close" to close the app. The new one doesn't have a right-click 😞 Request: Please add a right-click with close option to the task tray icon. (running on Windows 10)

5197410

mitchzillagParticipant

Import Premiere Presets in Adobe CC LibraryOpen for Voting

I love that I could export MOGRTs directly to a CC Library to share with multiple Adobe users. Would be great if I could also add Premiere Presets to that CC Library, so that editors can have all their presets and MOGRT options in one place in Premiere. 

1411

seerat_9590Participant

Illustrator installation failed

Hi, I'm trying to install illustrator but it shows 'Installation failed' message again and again, how do I fix this issue?

4774

Your Creative Cloud membership just got even better: June's top benefits

Mohit GoyalCommunity Manager

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2120

tmalinskiParticipant

Installed apps list missing Photoshop

My creative cloud desktop "installed apps list" is missing Photoshop. Should I reinstall it? will I loose my current Photoshop customization and addons?

1691

Creative Cloud Desktop app crashes/hangs on launch — M4 Mac, OS 15.5

Mr_WarnerParticipant

Bug Reports

When installing the Adobe CC desktop app on my new M4 MB Air (OS. 15.5), the app crashes on launch — every time. It opens, showing the expected CC interface pane, but then immediately hangs and requires a force quit. Using Claude, here's an interpretation of the Apple crash report. This appears to indicate a potential compatibility issue. Any assistance will be greatly appreciated, as this is preventing me from working:This crash report shows that Adobe Creative Cloud crashed on May 30, 2025 at 5:21 PM on a MacBook Air M4.Key Details:What crashed: Adobe Creative Cloud version 6.6.0.611Crash type: EXC_BREAKPOINT (SIGTRAP) - This indicates the application hit a deliberate breakpoint or assertion failureRoot cause: The crash occurred in Apple's AppKit framework during UI rendering, specifically while building the layer tree for display. The crash happened in the main UI thread.Technical Summary:The crash originated in AppKit's display system when Creative Cloud was trying to update its us

7595

Oleh OKInspiring

Can't add (or copy) shared Adobe Library

The process is shown in attached video. I used the last CC Desktop for demonstration but same goes with web. I added Public libraries and can't see themI added Shared to everyone Libraries and after I hit blue botton "Add" or "Copy" - nothing happened Any assist on that?Windows, everything up to date  

17152

Problems in running adobe apps, Error code: 12013

Ahmed AlhussanyParticipant

Bug Reports

I have subscribed in adobe plan, and since I could not run any app becouse of this :  Can some one help me

132534

lucas_1656Participant

PREMIERE 2023

COMO INSTALO ? NAO ACHO NO MENU

1171

NormanStorminKnown Participant

Adobe website needs to display our current website regionOpen for Voting

(This is actually primarily a Adobe website issue, but there is no place to make those requests. So this is the closest.)There are significant annoyances on the Adobe Help website where a popup comes up if we are not in the USA region.  There is some information available in forums for changing our region, but it doesn't always work.  Changing website region, option 1This is a common option:change your country on adobe.com, https://www.adobe.com/international/selector/ But this page does not tell us what region it is currently set to.So we have no way of confirming if any change has stuck, or indeed what region Adobe thinks we are set to.Changing website region, option 2On many pages there is a link at the bottom like this:Clicking on that gives a large popup with a list of countries we can select. However, neither the link at the bottom, nor the popup give ANY indication of what region is actually currently set.  It also appears that in ord

5853

harisillahiParticipant

Feature Request: Streamlined User Profile Switching in Creative CloudOpen for Voting

Dear Adobe Creative Cloud Team, I am writing to suggest a feature enhancement for the Creative Cloud desktop application to improve the user experience for individuals who frequently work with multiple Adobe accounts or profiles. Problem:Currently, the Creative Cloud application requires users to fully sign out of one account before signing in to another. This is a time-consuming and disruptive process, especially for users who need to switch between accounts multiple times during a workflow. This process interrupts work and can be frustrating. Proposed Solution:I propose implementing a "Switch Profile" or "Account Switcher" feature within the Creative Cloud desktop application. This feature would allow users to:Save and store multiple Adobe account credentials within the application.Quickly switch between these saved accounts without the need to fully sign out and sign back in.Potentially, offer an option to have multiple profiles logged in simultaneously (if technicall

2253

Triumph5C4DParticipant

[Feature Request] Multiple LogonsOpen for Voting

This has got to be a common problem. I have a personal Photohop/Illustrator account that I use at work for work, and at home for fun. While at work I also need access to Acrobat Pro to edit PDFs which is provided by my employer.  It's a real gargantuan pain to have to completely close Photoshop to work with Acrobat and vice versa. Please fix this.  As the Acrobat situation is likely the most common app this happens with, maybe just start with allowing that application to login to Adobe indepentent of the Creative Cloud Desktop.

2021

EuanWilliamsonCommunity Expert

CC bandwidth settingOpen for Voting

Hope this is the right place to ask? If not, who should I ask?Until recently the Creative Cloud app and downloader used to have an option in the preferences to set the amount of internet bandwidth the app used while downloading.It’s gone. At least in my case when CC is downloading app updates my mac slows to a halt for any other internet activity.Can we have that back please?  

2671

Branca_Maria4776Participant

Linguagem de interface de apps

Como mudar a linguagem da interface dos app do CC para outra lingua que nao a do windows?Ja tentei tudo menos mudar a linguagem do Windows e nao mudarei a linguagem do sitema apenas pelo adobe... nao faz sentido. o Link abaixo nao funciona no Illustrator que continua em portugues (pessimo por sinal). tambem a interface de minha conta nao adianta colocar em ingles pq ele sempre aparece em portugues.... realmente pessimo por um servico tao caro!!!https://helpx.adobe.com/creative-cloud/help/change-install-language.html?linkId=100000358352691

1001

lillilocsParticipant

The new profiles login is a nightmareOpen for Voting

I have Creative Cloud provided by my employer, I do not have 2 creative cloud subscriptions. I do not understand the logic behind forcing every creative cloud user to choose "personal" or "company" login each time they login. I have to login at least 3-5 times to finally access my creative cloud subscription.  Even simple things like browsing behance turns into a 15 minute process just to login. I understand SOME people have 2 subscriptions and want to keep work and business separate, but I doubt that is the majority of us and it is a huge time waster for me. 

2511

ahmad326664135a98Participant

suggestionOpen for Voting

when released date exactly for adobe research like Project Music GenAI Control and i need request photoshop for audio or add feature on firefly name " rewrite or redub text edit for video or audio"

1931

тимофейп42521832Participant

айOpen for Voting

Почему адобе фотошоп и ыреско существуют только для айпад версий, но их совершенно нет для андроид плвншетов. Я например пользователь планшета самсунг и не  могу пользоваться этими програмами

671

Lee23686375w1uiParticipant

Parts of Creative Cloud running in the "background"

What parts of CC do I need to allow to run in the background?Seeing many items, and was curious if they NEED to run.Thanks.

1771