The official community for the Creative Cloud desktop app.
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What causes this? Thank you!
I work at a school and a former student neglected to sign out of the adobe creative cloud desktop app after his last session. Now when you try to pull up any of the programs or the app itself, it requires you to either enter this student's password or change the password. It doesn't give you the option to log out or change users. It only allows you to enter the password or change the password. This is impossible with this particular student as they have moved on from our school.I have logged into adobe.com and am able to enter my credentials there...but this does not fix the issue on the app. All of the programs are now unusable because it continues to ask for the former student's password. No options to sign out and no options that allow you to change users.If you go to the HELP tab at the top of the screen it says to log in on the browser...but when you click that link it just reopens the app and we have the same issue. Has anyone else run into this issue?
The "Application" section of Creative Cloud is not working. Yesterday a tech took control of my Mac and solved the problem. He said there was a corrupted file somewhere. This morning the problem is back. Because of this I cannot manage my application, I cannot do any upgrade. For some reason when my Mac is set in french, I have the problem. But when it is set to english, everything is fine! What's going on?
Yesterday I had a problem with Creative Cloud. One of your tech guy took control of my Mac and solved the problem. So far, so good. This morning the problem is back! Using the chat box, I talk to one of your tech guy. The guy took control of my computer. However my Mac is in french, he wanted to switch my computer to english so he could read the menus. I refused cause I need my computer in french. I terminated the conversation and 20 minutes later, I contacted with the chat another tech guy. This time the guy didn't understand a word of what I was saying! You need to upgrade your tech support, what I've been going through is unacceptable. Also I speak french, my computer is set in french, that shouldn't be a problem when I need your help. Don't tell me you cannot hire a few french speaking tech?
I just got a Dell XPS 15 (newest model) and it only had the option of Windows 11. I got this computer specifically for work with the Adobe Suite so I'm a little miffed that I can't seem to get any of the apps to work at all. Whenever I try to download the Creative Cloud app it loads forever, says it's taking longer thna usual, tells me to try a relaunch, and then says there was an error installing and to try again or repair it. I've retried like 10 times, deleting all of the Adobe directories in the C: drive and also uninstalling in the Control Panel but nothing has worked.Is there a specific download file that functions with the current state of Windows 11? Cause everwhere I look people seem to at least be able to get Creative Cloud working on Windows 11, but I can't seem to at all.
I have Photoshop and an old Photoshop Beta installed on my computer. Likely through some error of myself at some point (I've read that incorrectly uninstalling apps can cause this), the Adobe CC app doesn't recognize that I have either of these apps installed. This also means that the Adobe uninstaller doesn't recognize them and won't uninstall them.So that I don't create more issues for myself, I'd like to fix this issue by uninstalling and reinstalling Photoshop correctly. Any insights out there?
"Settings > General > Launch Creative Cloud at login" is NOT checked."Settings > Apps > Auto-update" is NOT checked."Settings > Notifications > App Updates" (and all other notifications) is NOT checked. However, after the most recent update, Creative Cloud launches when I start Photoshop, and pops up a notification to tell me there are updates to my apps. What part of do not launch / do not update / no notifications does Adobe not understand? How do I stop Creative Cloud from launching EVER under ANY circumstances, except when I manually run the exe myself?
Hallo zusammen, ich habe einen neuen Rechner mit WIN11 und wollte dort, die schon etwas in die jahre gekommene Creative Suite 3 installieren.Dies geht nicht wirklich. Bei der Installation wird nach einer AdobePDF.dll Datei gefragt, die das System unter Windows Vista vermutet. Habe diese Datei von meinem alten Rechner auf den neuen kopiert, in der Hoffnung dass das klappt.Die Installation wird zwar anschließend vortgesetzt, aber nach dieser kann ich nach beendigung der Installation die Einzelnen Programme nicht öffnen. Alle "hängen" sich auf, keine Rückmmeldung.Dann habe ich versucht meinen Produktkey im Konto von meiner Frau zu hinterlegen, da wir ursprünglich diesen nur nach der Installation der DVD eingegeben hatten, aber halt leider nicht im Adobe Konto. Dies ist nun nicht mehr möglich, da diese Nummer laut System logischerweise schon von uns im alten Rechner vergeben ist.Ich weiß nicht mehr weiter...;(Kann mir bitte jemand helfen, oder kennt jemand dieses Thema?LG St
Estou tentando instalar o Creative Cloud e não consigo de jeito se eu baixo ele direto do site ja da erro no windows ele baixa o arquivo como dmg, tentei de váriaasa formas, ai consegui pelo site oficial o arquivo para desktop e atualizei, porém ao atualizar ele fica dando o erro em anexo, e eu ja removi todo ele, limpei os dados no REGEDIT e tudo, mas nada resolveu sempre que isntala tenta atualizar ou baixar qualquer uma das ferramentas ele sempre da o mesmo erro.Alguém ja poassou por isso e pode me ajudar?
I have just downloaded Adobe creative coud and installed Photoshop (version 25.9.1). When I try to open photoshop I get the error mesage "Could not initialize Photoshop because of a program error". I am using a MacBook Pro 2020 with MacOS Sonoma 14.5. Both photoshop and my mac are up to date.
Hi all,I used to be able to set syncing to "Paused" and it stayed that way. There used to be another gear symbol to set this ... gone.When I chose "Paused" it resets itself after every startup of CC ro ON. (not paused)Is there a way of permenently disable syncing for good" All apps and CC are updated. (June 2024)Win11 Pro, 64 bit, Lates version. I don't want ANY cloud storage and I'm afraid it is forced on me / running without my knowledge.However, going to "Files" in CC shows no synced items. And what about the anouncement of syncing being discontinued this year? Thanks
Bonjour,Depuis aujourd'hui, je rencontre le problème suivant :J'ai cette typo depuis quelques mois maintenant, et je n'ai jamais rencontré de souci jusqu'à aujourd'hui. J'ai désinstallé Creative Cloud, je me suis déconnecté de mon compte, j'ai supprimé la typo, remis la typo mais rien n'y fait. Quand j'ouvre un de mes projets avec la typo qui s'y trouve, cela me dit que la police n'est pas présente...Si vous avez des conseils, je suis preneur.En vous souhaitant une bonne journée,Hugo
HII'm having trouble selecting a hatch fill. When I select a hatch, it fills the lines of the polygon. I've noticed when I click on a polygpn, the ouline appears as two 'tramlines'. I have no idea how to fix this. Thanks for any suggestion.
reset the cc desktop app by making sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repairif that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*if that fails, do a clean cc install carefully following each applicable step:uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messagingclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlcheck for
Meus app's Creative cloud e After Effects só abrem como Administradorse clicar 2 vezes para abrir não acontece nadaO que pode ser ou o que posso fazer para solucionar?Se alguém souber Agradeço Ótimos job's Galera criativa
bonjour, je dispose d'un abonnement PS/LRC pour PC. Je compte passer sous MAC. Je suppose que je devrais à ce moment là désinstaller les applications de mon PC avant de les réinstaller sur MAC mais cela fonctionnera-t-il ou devrais-je faire une démarche particulière auprès d'Adobe.Merci de votre attention.Annick
教程第二步要求单击“应用程序”选项卡,向下滚动至要安装的应用程序,然后选择它旁边的“更多操作”。。。图标但是,我的adobe程序上面没有“更多操作”图标,那个位置是空白的
I was recently browsing in Behance and noticed that some panels were blocked since I am apparently under 18. Actually I am 64. Which raised the question, if some assets/services/apps are blocked based on age, how do I set my date of birth for my account so they are available? As far as I can tell there are no fields in any of my settings for this, so how is it done? I don't recall the system ever asking me this information before, so I presume it has never been set. There does not appear to be any way of doing so as far as I can tell, but presumably there must be since it appears to be a filter in the creative cloud account.
hi, I can't update any of the apps in the cloud.It's just stuck on loading for a long time, and I dont see an error code.What can I do to fix it?
Hi, I recently received this an error message on export - The exported file path can't contain special symbol '='. The path doesn't contain a = symbol. It does contain / because it is a date. I have hundreds of folders that I have imported and exported to and from Lightroom with this symbol with no problem in the past. I am using Lightroom Classic 13.3.1, which I believe is the latest version. Is this a new thing?
Explore new features in the Creative Cloud App 6.2 We're thrilled to release a host of new features to enhance your experience and provide additional value. Our dedicated team continuously improves our offerings to meet your needs and expectations. Let's explore what these features are. Key Features New Firefly Tab:- In order to uplevel the new capabilities being enabled for enterprise users, we have added a new Firefly tab similar to that on the Home tab (Beta in Enterprises and CCT pro only). You will have the option to Open, Preview, Share the stylekits in CCD. The owner of the stylekit will have the option to Delete it where everyone else, will have the option to Leave the stylekit With the introduction of generative credits and Adobe's plan to use credits when users use gen AI features, we are giving an option to the user to vi
I only have Adobe installed on 2 Mac computers, one at the office and one at home, and they won’t open Adobe at the same time, but Adobe on both of these computers will prompt this, who can save the child?Two device
If I go to manage fonts I get a message saying 'there was an error' and that is all it says. No other options.What do I do to be able to manage my fonts again?
Hello,Creative Cloud is crashing my Mac. Constantly. I am having to write here to see if I can get some help. I have tried the trouble shooting and to no avail. I am on Sierra 10.12.2. the CC app was actually not working well prior to Sierra, but upgrading has seemingly made things much worse, though I DO NOT BELIEVE IT IS A SIERRA ISSUE.... so please do not lead me down that path. This is a Creative Cloud issue that crashes my computer. It began with Creative Cloud not syncing. I uninstalled it and then reinstalled it, but it would constantly crash. After a customer service agent change the OOBE folder to OOBE-old it solved the problem... but now when I try to download an app... any app.. it freezes and crashes my computer.Basically, Creative Cloud gets to 45-50% on any app download and FREEZES my computer. Then, if I try to install anything manually, it freezes about the 90% mark. I have removed it and reinstalled it Creative Cloud. When uninstalled, Typekit, which I am paying for wi
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