Creative Cloud Services

Hey,I got two questions, hope you can help me and save me from pulling my hair off :1 ) A few days ago my Adobe CC account membership endedI can"t access to my files that were in the cloud…I need to get them back.How can I do that ?I can"t find a way to have Adobe on the phone or on chat…2)I have a new account payed by my school, with a new email adress how to merge the 2 accounts ? PS : I'm french so I use the french version. Thanks 🙏 Thank you !

Is there a way you can export your adobe library as a PDF to someone who does not have Adobe? I also don't want to lose the organization of the library.

I've been running out of space on my hard disk for a while, and today I discovered the reason. I need to clean the Deleted Folder, on the Creative Cloud web page. Unfortunately, I have thousands of files to delete.Can we have an "Empty trash" button implemented? Or maybe an option to clean the folder automatically, from time to time?Thank you in advance.

I have been searching the forums and cannot seem to find a solution?  It's unsuable at the moment if you transfer a lot of files - got to be prepared to spend a lot of time holding shift and hoping files delete, etc.  The functionality with the delete all tag did not work for me - it just says deleting files but never deletes anything. If there are any other solutions or things to try that would be grand. 

[Moderator moved from Using the Community to Creative Cloud Services.]   Serisouly.. why do i need to press share, select gmail, open gmail app, send it to my own email, save the file, move it to the folder i want it in..   Why can't I just select where i want to save the file?   So anoying.   

I'd like to know if the entire suit of adobe run perfectly on new macbook pro m2 chip. I'm reading online too many different opinions about that...

I constantly force quite (or end task as this is happening on my home PC not my work Mac) this piece of crap software and it just starts again! the only thing I can do to stop it is to End Task adobe CC and all apps. But as soon as I load XD it starts, and doesnt stop, it maxes my bandwith and im not even using file sync, I have it turned off. i made the mistake of saving an XD doc to the cloud, as it saves their by default becuase the devs are trying to screw the users over and now core sync is constantly trying to sync in the background, the file was only 330 mb so should be done by now. I also deleted the file from cloud saves on adobe online so i dont know why its still going norwhy Adobe thinks its wise to give this piece of crap software the right to max out my bandwith and restart itself constantly like a virus. Please help, I literally cant use my internet while using Adobe. 

I have tried everything I read on fixing this issue, re-installing, re-starting I did it all and after 5 days it is still syncing. My files update and sync but the CC App continues to sync and so I can't share any files. What can I do??Thanks in advance for any help.

I registered my Seagate 8TB Backup Plus USB hard drive on 13 March 2021 but did not register for the Adobe Creative Cloud offer at that time. I'd like to do that now. How can I do it?Thanks! Roy.

I have an internet connection, and my account has full access to Adobe apps. I've tried downloading directly from the web and it tries to open creative cloud to download, but I'm getting this error. Reloading doesn't help.

Hi Community,I get error message "File preview not available now, please try later".Published files folder contains dimension 3D files.Published links are empty, no link is copied.As preview is not really important, I miss the published links to those files badly.Please helpThanksHans

Even though I have my preferences set to Auto-update for all installed programs, Creative Cloud still flags me to update manually. Auto-update will not work. FYI, MacOS Monterey v. 12.5. Also, while one of my programs has plugins that may conflict (Ai), most do not. Please let me know a fix for this, if known. Thanks.

My local storage is getting full and the solution I came up with is to move the CC Files folder to my external SSD. But when I try it, CC gives me this message: Anyone can give me some light with this predicament? Appreciate it! 

hi, there so this has been a recurring problem for months for me (don't know if this has happened to anyone else personally) but in my windows control panel, I see that I have installed previous versions of applications such as photoshop/illustration/ and animate and mind you I have fully uninstalled each app in the creative cloud app where all the apps are but yet they still appear on my control panel and when I go in to fully remove them I always get this pop-up. I don't know what to do and I don't know if others have experienced this too when trying to get rid of unnecessary apps to clear space on a computer. 

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Good morning. I know that Adobe Portfolio has a wide catalog of fonts, but I would like to use one that is not in this catalog. Does anyone know if it is possible to do so?Thank you

Now that Adobe Content Viewer (and DPS) is discontinued, how do I open/view .folio files from 2012?

I have a Creative Cloud folder on my local computer (Sync Folder). It syncs with... the Sync Folder, across my computers.I have a "Creative Cloud" folder within the Creative Cloud app. I cannot find it on my computer anywhere but within the Creative Cloud app, or when I'm prompted to save something to it, or open it.When I save an Illustrator file locally, it's in the Sync folder, as.ai.When I save an Illustrator file to the "Creative Cloud Creative Cloud", it's .aic.If I want to place a file from the "non-local" creative cloud, I can't find it in any menu. What's the purpose of the Sync Folder?What's the purpose of the Creative Cloud folder?After some searching around, I'm at a loss. Can someone please explain how this is set up and supposed to work?

No matter what I try my cloud storage will not enable sync. I'm not able to restart, resume or pause the process, I'm only given a static restart symbol which whenever I press gives me a "Error Enabling Sync" windows message.

I disabled all fonts sync, updates, notifications etc in adobe creative cloud. still 13 processes running accoring to Activity monitor. I even purchased an app to disable startup, but still Adobe is running in the background without using any Adobe app as many Adobe processes I kill a few others appears within minutes, and it's becoming more like a virus than graphic design software. Why? I am paying $600 a year. I don't want any sync, or fonts or any automatic updates. I belive I have the right to open the app whenever I needed and not use it whenever I don't need it. But it seems the other way and Adobe takes control of my computer and use the resources whenever desires which is almost always. I need some answer or I have to take legal action because I feel Adobe is not respecting my privacy and using my computer and network for its own interest.   

I'm getting a sync error. (file named gude-2023-02-22.log) This is the error information in the last log file; 19:21:17:173 [ALWAYS] GUDE Logging Started19:21:17:219 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty19:21:17:219 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure19:21:17:219 [ERROR] Initialize resume cache pointer failure19:21:17:219 [INFO] gude policy POLICY_USER limit (2,2,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 0, timeout 8640019:21:17:219 [INFO] Initialized -- gude-lib version: v0.12.1 app: gude19:21:22:195 [WARN] Ignoring attempt to reinit logging to \gude at level 4 retaining 3 days of logs19:21:22:195 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty19:21:22:195 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure19:21:22:195 [ERROR] Initialize resume cache pointer failure19:21:22:195 [INFO] gude policy POLICY_USER li

My biggest issue with adobe Portfolio is the lack of flexibility for customization. Other website building sites allow you to manually edit the code--Is there really no way on Portfolio??? I am constantly trying to do seemingly simple and obvious things which are not available/permitted. It's so frustrating that I may give up and pay for Cargo, but really don't want to rebuild my site from scratch.  Specifically, my current frustration is the distinction of "collections" from other pages. Why can I not have a page which contains a bunch of links to other pages (i.e. collection) that also has an image, or a link to an external site, or embedded media? It should not be impossible to have a single page with links to both internal and external pages. SO frustrating! Also, why is the layout formatting only pixel based instead of percentage. I can't add sufficient space on the desktop version of the site because it creates WAY too much space on the mobile version. I shoul

Hello, I paid an annual subscription to Cloud Creative tools on November 2022 for an employee of my company associated with her email. This person will leave the company, and I would like to transfer the remaining months of the account to the person who will take the position. I've searched through the Adobe website but couldn't find anything related to this. Does anyone know how to deal with this? Can I transfer the licence to another email account, or do I need to buy another license? Regards,P.R.

My Mov. files are gone but the thumbnails on some are present. How do I recover my files? I have noticed each time I change Laptops this seems to happen. Also at one point in time I had a gap of time pass in my membership, but I lost files after the continuation of my membership as well. I looked in deleted files and found nothing. I saw a suggestion about a log but in my interpretation of that it seems that the log want so scan my current computer system to perhaps find them but that wouldn't avail because I never had them on this new system. How can I recover the lost Mov files from Adobe Creative Cloud? 

Okay after my first post about missing movie Files with just Thumbnails showing I got some great advice from the community (michaelbparis, JohnTSmith, Kglad (thank you). There suggestions led me to find what may be an answer to my missing folders and also a discovery of me being charged twice a month so close together to where I didn't noticed I was being charged twice. This occurred for about 9 months until just recently they seemed to have merged to 1 without me noticing at all. I found out through my payment history. Now the question is are my files still in the old account and how do I access that account? also how do I get refunded for the months that I payed twice?  How do I go about reverting the old account and keeping it if it has the old Files that im looking for? Point me to customer Service please if that's the answer or is there away I can go about doing these things myself? Thank you all greatly for you help