Creative Cloud Services

Hi.Our company used to buy Adobe CC for teams from a reseller. However, the license for this expired this month and due to circumstances beyond our control, we did not purchase another key from the reseller and had to purchase a licence directly from Adobe's website. Issue is, the employee that was previously using Adobe CC had files uploaded to Adobe's cloud storage and are now stuck there. Her applications work, but the storage is completely empty, probably because it's a new account. Is it possible to move these files to the account/license we're using right now?

Hey there, I was having some login issues and wanted to ask customer support for help. Kind of absurd this is the kind of support you receive no? I'm hoping by posting here some one else will be able to assist me. (They ended the conversation without offering any support) 

hello whats the best way to share photos from Portfolio to Instagram? i see theres no way to share it single , just shared the folder not just pic selecter. here's an example. i'm looking for, (for example) a "share button" to share selected pic to social media accouts. is this possible? many thanks in advance!Nacho 

I use the files in my CC Library regularly on my desktop but never on my laptop yet CC stores local version of the library files on my laptop as well and they're taking up a considerable amount of space. I do use Lr to sync to my laptop so turning off sync completely would impact that. Is there anyway to make the library files not install locally on my laptop? I don't want to just delete them in fear of the files syncing and getting deleted on my desktop as well.  

Hi, I think I still have some files on my cloud on my business account that I got through University. They have canceled the subscription on that account since I have finished studying there, is there any way of accessing these files now? Best, Erik

At first, I had an Adobe account called "Premium Account" and it was linked to my Behance account and it worked fine And then I decided to make a subscription through one of the distributors, and things were fine until the accounts were closed, and the distributor’s account was shown in the list, and the premium account was also appearing, through which I can enter my Behance But after a while, I can't enter Behance from the premium account, and the message below appears  The account has many projects on it, and I want to restore it, please

I work as a textile designer and use Photoshop and Illustrator.In both programs I have: Personalised workspacesCreated keyboard shortcutsProgrammed actionsDeveloped a lot of colour pallettes and pattern swatches in IllustratorDefined many patterns in Photoshop Recently, I started working in a shared suite of five iMacs and I'd assumed that all of these settings would somehow be embedded in the files I've already worked on or stored in the libraries within Adobe CC.The administrator absolutely everything on lockdown; with the machines returning to default settings after each use. For speed - I haven't had time to search forums for answers until now - I've put all of my settings onto a memory stick, which I upload after signing in each time.  So, does anyone have any ideas that don't involve using 20 year old technology? Or a suggestion that I could put to the administrator, who won't budge on mostthings due to the suite being used by people of mixed IT ability.

I'd be curious as to what others have done.  I run a non-profit and as such, I licensed Adobe Captivate for them.  Adobe insisted I create a company profile for this process.   Now I find out that if I have Captivate open and try to open any of my CC apps, it forces me to log out and back in.  This is a completely assinine and unacceptable workflow.  Anyone else have a reasonable solution that will allow me to run a business app and a personl app on the same computer at the same time?  I can't even believe that Adobe doesn't have a fix for this.

i created a folder in CC Assets, I accidentally left a space after the name so adobe doesnt recognize it... but now when I try to delete it, it says it’s no longer located there.  Help! Now every time my files sync, I get an error that the folder won’t sync

I was told I only have to sign-in once every 30 days.Why am I being forced to sign-in every 1 to 2 days?This is very inconvenient, especially if I am in a location with no internet access.This is not what I signed up for.......I want my money back☹

It was deleted over a year ago & for some reason it will simply not go away.  Selecting it & deleting it does nothing. Sometimes if I try to "move" it, it will disappear suddenly when the files refresh, but it will come right back when I start up Photoshop again. Clicking into it gives me a "something went wrong" error.  I've updated my Macbook Pro to most recent version (Venture 13.2)I've uninstalled & re-installed Photoshop, reseting my preferences.I've uninstalled & re-installed Creative CloudI went through to assets.adobe.com to delete it permenantly from the already deleted files.I've restarted my computer.I've tried syncing. When I sync from Creative Cloud it goes away but comes back upon re-opening CC.  I do not know what to do. I even talked to a customer support representative for almost 2 hours & they ended up leaving the conversation after multiple attempts at a fix. Do I just have to accept it will always be there?

I am physically unable to sign in. I open Creative cloud and it tells me im not signed in, so I click sign in and it loads for a breif second before popping up with the same thing over and over. I am unable to uninstall it because of the apps installed but I can't uninstall the apps without the stupid cloud so I am unable to do anything anymore and just in time for collage. I don't understand what the problem is. I have had the worst time ever. LITERALLY NOTHING I EVER TRY DOING WORKS

I can't run virus software unless I close Creative Cloud Content Manager and I cannot find an option to do so I'm on os 15.6.1

I've saved dozens of stock images to libraries that have this morning disappeared. I am signed in to the correct account - this is not an issue of being accidentally signed in to another account. I have checked everything. These folders of saved images took dozens of hours to source for work. How can they suddenly be gone? I RELY on Adobe and these libraries for work, and this is deeply concerning. Is there a solution?

Hi allOne of my two pcs get the message in Creativecloud: File synching error.When I compare teh files on both pcs manualy teh are identical, so everthing seems to be well synced. So whats wrong the and how to get rit of this message? Gr Johan

When using apps online - e.g. Spark, the language keeps changing to German and I need to keep changing back to English. Is there a way to stop it defaulting to German?

How to tranfer my domain name from wix to adobe portfolio, any help would be apprecaited. Is it better to cancel my current doamin with wix and create a new one with adobe, or maintain my domain with wix and use it with adobe, thank you in adavnce 

Há dois meses upei um arquivo na nuvem que não consigo apagar porque não sincroniza. Como resolvo? 

Bonjour, je souhaite modifier la date en dessous des titres de mes pages sur le porfolio. Comment faire?Merci.Martine

Guten Tag zusammen, ich habe mich heute in meinem Adobe Account eingeloggt und habe gesehen das dort ein 3monatiges test abo welches bei meiner SSD dabei wahr noch drin steht. Dieses wollte ich entfernen und habe, da es nicht anders geht, meine Zahlungs Information hinterlegt. Nun wollte ich dies dierkt kündigen und Schwupps steht da nun das ich ein JAHRES Vertrag abgschlossen habe und 200€ Zahlen soll als entschädigung. Ich habe mich bereits durch den Suppport durchgeklickt und sobald ich auf den Knopf wo der Kontakt zu echten Supportern angeboten wird anklicke, lande ich wieder auf der Startseite. Also wie komme ich dafür an den Support ran den es wohl geben soll? Danke und Beste GrüßePascal

wie kann ich den Standart Standardspeicherorts für veröffentlichte Dateien in der Creative cloud ändern? Ist echt nefig wenn immer als in dem order Dokumente landet. Für die Adobe Captivate geht das: https://helpx.adobe.com/de/captivate/using/change-default-location-published-files.html

I have run out of space in my creative cloud so I deleted a folder containing almost a tb of assets.  I have been trying to permanently remove them to reclaim the space but it keeps becoming unresponsive and will not remove them.  I can remove them about 10 at a time but it is over 300,000 items.  How can I do this or can it be done by the support team.  

Creative Cloud interrupts shutdown on my Mac Studio running Ventura. I have to close the dialog box ("Creative Cloud has interrupted Shut Down"), Quit CC, then Shutdown. Cannot run a shutdown schedule because of this. Anybody have an idea??

Hi all,I recently was added to my boss's organization with Creative Cloud sync. Prior to this I was syncing using my individual account but we decided it made more sense to consolidate and have me under her account.However, once I logged into this new account I went to add a location for the files to go and it gives me an error message--"Sync is not supported on network locations. Please choose a different folder."The thing is, this ISN'T a network location. It's just a SSD I'm plugging into my computer. It worked perfectly fine for the last year. And it doesn't work when I log into my personal account and try to re-add the drive, either, even though it WAS working fine.I tried formatting the drive and I tried using Creative Cloud Cleaner to uninstall and reinstall everything and I'm still getting the same problem. It's very frustrating.I'm on an M1 MacBook Pro running Ventura 13.0.1.I appreciate any help you can give me.Thanks!

I have to ask permission to myself to use my apps (photoshop, indesign,lightroom...) and I can't use anything at the moment. I also can't give the permission. I work with Windows.