Creative Cloud Services

I will receive a file share via email link.  If it is larger file, it will break the link and say...Sorry, you don't have permission to access that. Below it will say to switch accounts.  However, I have only one account linked to adobe.  

I keep having the same issue after uploading a file to the Creative Cloud. I click on 'Get Link' so that I can send the link out for download. However, when clicking on the link the end users get the error "Something went wrong" Screen shot below of what is happening. I can't find any solutions and am hoping someone can help. Thanks! 

I purchased my students plan and has been charged to my credit card but cant download the programs and the information wont appear on plans or billing. Its as if i havent purchased anything but the payment has already been charged. Please help

I have been having issues with Adobe Portfolio all last week and tried again today, and the issue is not fixed.This problem is when trying to add text to the portfolio. I have been adding a project there for a while and everything was going smoothly at first, then the text started glitching and getting stuck.At first what would happen is, I would type or paste a text, then the text box would freeze, then delete my text. Then I would type the text again and it would work fine. Then litttle by little, the time the text box would freeze before deleting my text start to get longer. It was first a couple seconds, then it became 20 seconds, and then it stopped letting me type. Now when I try to type, the page gets stuck, I would get a notification at the top of the screen that says "page unresponsive", then the text would get deleted. Then I'm either able to type again, and it gets stuck again, and the whole text box would get deleted, or it would just delete the text box all together withou

I can't sync anymore to the server. Reinstalled allready my complete creative cloud twice, but its still not working. When I go to the browser version, I can add directories and than it will sync but when I do this from my desktop, it gives an error. When I go to my creative cloud online account it says I have more than 300gb of data. Thats not true because otherwise my macbook would explode. I started empty the trashed files which went back to 6 years ago. After some errors there, my account says this directory is empty. Which is not true. I think my account is corrupted. 

Hi,I get a 502 error when I open Creative Cloud and go to the "Apps" tab. "Download error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings, and then try again. (502)". I'm trying to uninstall my Adobe apps for various reasons. When I try Settings > Apps & Features > (Illustrator/Photoshop) > Uninstall it opens up Creative Cloud but I cannot see the apps. Interestingly, the in-app updates for Acrobat DC were stuck at 9% as well, which could be a related issue?I've tried disconnecting from my VPN and turned off all Firewall protection then run Creative Cloud as admin but it still won't list the apps. I am connected to the internet. Windows 10 Home, 21H2, 19044.1526, Feature Experience Pack 120.2212.4170.0Creative Cloud 4.2.0.211 Thanks

Hey, I have a problem opening .xdc files downloaded from adobe cloud. I tried using adobe acrobat DC but it didn't work. Please help

Hello!  Can't contact support to change country and payment method.  Links and chat are not active.  If an email address to contact?   [Mod: Moved to the appropriate forum]

 Hello, I have been having synchronization problems with Adobe Creative Cloud for two weeks. I have the same "server error" problem from my laptop (Win10) and my Imac (Catalina). Support has been asking me to wait for 2 weeks!

Hi.I have terminated my InDesign subscription, how do I pay the invoice? Or have I paid for everything? Greetings Tamina Bentrani EMAIL REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information][If you are posting using email, please turn your 'sig file' function OFF for posting]

Hello, I have a Mac and I and uninstalled all the Adobe services draging from the app folder to the trash, but when I dive into the Mac I keep having A LOT of files; even I always have the creative cloud logo in my toolbar. I tried to uninstall it also from the folder where the executable from Adobe is, but I cannot do that. I leave the image below. I want to get rid of everything that it is on my Mac from Adobe. How can I do that and why in god's name is so difficult?

Bonjour, je souhaite changer ma date de prélèvement au 5 ( aujourd'hui ), voici ce que l'agent m'as dit y'a quelques jours : "Au lieu d'annuler aujourd'hui vous pouvez revenir le 5 mars, nous annulerons et vous pouvez directement refaire la souscription. Les autres agent verront la conversation et vous le feront sans problème." Sauf qu'on est samedi et tous le service adobe sont fermé, j'ai résilié mes abonnement aujourd'hui et maintenant je ne peu plus me réinscrire car les abonnement finisse à la fin du moi. Moi je voulais le 5 pour avoir les prélèvements sur mon compte bancaire le 5, cet agent m'a menti et je suis dans de beau draps maintenant !! que puis-je faire ? 

Hello, my goal was to change the sampling date for creative clouds. We're the 5th of march and the agent said come back the 5th and we will make the change.. I've terminated my creative cloud formula, the service is close because we're saturday and I can't buy any formula to the due date because my formula ending at the end of the month... wah can I do ??

Hello. I saw an announcement from Adobe that they are suspending the sale of new products and services in Russia. Does this apply to those who already have a subscription? I have a plan for photographers.

I would like to pay for a large amount of time on my grandson's Creative Cloud account. How do I do this?

Hello,I have seen responses here that suggest if we have input about changes or complaints about issues in Adobe Software, we should not mention them in the forums. Can you tell me where to find the place to post suggestions, requests for future software updates for consideration by Adobe developers? Thank you.

I'm trying to cancel a free account and keep only my paid account. But I can't find a way to cancel it, and adobe support had no suggestions. Everything says to go to Manage Plans and then click on Cancel Plan. But mine just says "You have no paid plans" so there's no cancel button. Any ideas how to get rid of a free trial I no longer want? Because support doesn't seem to know?

Hi There,How do I use the Creative Cloud Files folder ( with the red icon ) on my computer?It looks quite useful. I don't want to put stuff in there if I don't know what I'm doing.Please view attachment FOLDER.pngThank You A   Moving from Using the Community (which is about the forums) a better forum... Mod  

I don't know if it's the correct trhead. Many of the links on the page https://creativecloud.adobe.com/cc/discover/article/meet-the-creator-collective?locale=it&trackingid=DD5B1J23&mv=email don't work.

A lot of my searches pull up UNRELATED IMAGES that wastes time trying to find more specific types of images.How can I best arrange topic wording with topics & sub-topics to find what I really want?

I currently have File Sync paused on my Creative Cloud because I have limited space on my work laptop. My issue is that Creative Cloud will continue to download my library in the background when file sync is paused. I have to delete my "lib" folder every 4-6 hours just to keep working on my projects which can cause major delays when using photoshop and other adobe programs.I'm not sure why it keeps downloading even though my file sync is paused? I double check it every time I have to delete.Macbook Pro 15 2017MontereyFile Path: /Library/Application Support/Adobe/Creative Cloud Libraries

Is it normal for Substance Sampler to only exist in Creative Cloud 'Personal account' ? Driving me nuts, all my other programs are in 'Teams account', all day long i'm logging in and out so i can use Photoshop (on Teams) and then Sampler (on Personal) and then back again, what a crock of crap what's going on ? Nobody at Adobe seems to know how to fix this, the website for admin is so complicated. Soon to give up with it and look for something else.

I am trying to turn on file sync in the Creative Cloud application, but the option is greyed out.I am running this on Windows 10 64-bit and the Creative Cloud version is 4.6.0.384My window looks like this:

Help!When I look at https://assets.adobe.com/mobilecreations I can see all the Draw/Sketch files that were created on my iPad.  However, I can't do anything with them (copy, delete, and most impartantly, convert to Fresco). Apparently I'm using 57.5MB of my 100GB creative cloud storage, so it's as if I can see thumbnails but the projects aren't actually there. When I look on the CC app on my iPad no mobile creations show up at all.  I'm logged in with the same ID (I've tried the other possible log in and in that case nothing shows up anywhere - iPad or desktop) and all apps are the most recent. If I open Fresco and try to bring Draw or Sketch files in, it says there aren't any. Would love to get my drawings back! Thanks for any help.

Recently, whenever I launched a desktop app (invariably InDesign for me), I was presented with a panel that kept asking me to continue as either an individual or as an organisation, so I chose organisation because I'm part of a team of designers. It's extremely coincidental, but since doing that I seem to have lost my connection to my libraries where I had a lot of content. How do I get them back?