Creative Cloud Services

I am uploading Motion Graphics Templates to my team on Creative Cloud. We are having issues with members of my team seeing the updated library. It's been an ongoing issue. It can be sometimes be resolved by members restarting and relogging in to Creative Cloud, but lately even that is not working. I recently just updated a file and right now I am the only one seeing it. Members are on different versions of After Effect and Premiere (2023 to 2025). Any resolution to this? Is there an admin that can go into my Libraries folder and resync everyone?

I see in 2020 there was overwhelming support for selective sync on Libraries to avoid them taking up too much local drive space: https://community.adobe.com/t5/creative-cloud-services-discussions/selective-sync-for-cc-libraries-request/m-p/11339630#M15285 ...yet to my knowledge this still hasn't been implemented? If not, why not? It seems like such a no-brainer as a feature request? If assets are in the cloud anyway, why must we lose local storage as well for things we don't need most of the time?

Hi, I have photoshop/lightroom creative cloud but I only use it occasionally.I have noticed that the software installs and runs many services and background porocesses, I would like to know how to disable these as they are numerous and I do not wish to have them permanently active for software that is only used once a month. For example I do not want update services, genuine software verification, helper services etc active on what is primarily a gaming machine where additional processes are highly undesirable. Of course I know how to disable these services through management of windows services however this then requires me to manually go through this process every time I open and close the software. Is there a more suitable and less brute force method of disabling the masses of adobe processes that clog up my machine?I do not find it acceptable to have anything from 5 to 15 background processes running for software that is not currently in use, regardless of how many percieved b

I found information stating that only certain documents are not supported for personal accounts. However, on my computer, I can’t even log in to Adobe Creative Cloud—it keeps showing that personal accounts are not supported and asks me to sign in with a company or school account. I thought it might be broken, so I followed the official troubleshooting steps, but that didn’t help. Then I used the Creative Cloud Cleaner Tool to remove everything and reinstalled Adobe Creative Cloud Desktop. After signing in, it got stuck on the "Initializing" screen, and a few seconds later, the window just disappeared. I also tried reinstalling using methods shared by others, but the issue remains the same. I’m not sure if it’s a problem with my account or something else, but I’m currently using the free trial. I hope to find out what’s causing the issue.

Hi EveryoneI chose the one-year plan.monthly payment,used from AugustSince September, every time I log into the software, it will ask me to update the payment method.I contacted customer service, and they said they had received the payment and asked me to continue using the software.However, every time I log in, it still says that I need to update my payment method, and my membership page also shows that there is a problem with the bill.but I receive electronic invoices every month.However, on October 10, I received an email stating that my subscription had been suspended due to payment failure.Now I can't log in, it asks me to choose a subscription plan I contacted the credit card company and they said the charge was successful.Now I can only wait for customer service to work and call to ask.Or are there other ways to report and solve the problem? I'd like to ask if anyone has encountered this situation.This bothers me a lot.Thank you for taking the time to read Charles

Excluir um arquivo uns meses atrás e hoje estou precisando em caso de urgência tem algum meio que eu possa usa para recuperar. 

Hi Adobe,  My ability to send messages on Behance has been disabled for more than a week now. I have raised multiple support ticket, but I have heard no response. I have tried every possible way to contact you. This is really annoying since I have active clients messaging me for services. I am a Behance Pro member. What is the point of even paying the extra amount when you cannot even give proper support.  This is very frustrating!

I have searched both on here and Google but couldn't find anything that 100% matches. If I have a Portfolio built using my work account [so my work email address], which is an Adobe for Teams/business account - and I'm due to leave this job and sign up to my own personal CC subcription, using my personal gmail email - can I migrate the site to that new subscription/Adobe ID? Hopefully that's a strightforward question. I have read a few thing on the Adobe site and it mentions business to personal can be done, but that they ID's [or emails] have to be linked?! In my case, I want to migate from one subscription/account/ID to a totally independent one!! Thanks.

So i deactivated & removed the entire collection on mz old PC, and have installed the master collection cs6 on mz brand new windows 11 pro PC.Installed via the CDs fine except 2 MAJOR problems ...- During the installation, it starts to complain about PxHIpa64.sys (which you installed) and upon reboot it broke my pc. AKA wouldn´t boot into windows stuck in a windows repair loop!!!Took a few hours to get pc back up and running by renaming the file via safemode. - Now problem 2 I cannot access anything to do with adobe login on that pc. Which means I cannot validate the software. I´ve tried multiple browsers / cleared caches / disabled any blocking software and all fail when you try and access any part of the adobe auth services:Site cant be reached ERR_Address_Invalidetc... I´ve even tried to run the "offline version" of the auth tool, and guess what, it links online version, exactly the same as above. It generates the code, but I cannot access adobe to get t

I recently found this post and it was not solved by the Resident Expert, but I found a proper workaround myself, so I thought I'd share, since Adobe locked the thread without solving it. "Adobe Portfolio customizing MARTA themesMonolunarNew Here , Jul 30, 2020 Do you know how to change the color type on the navigation container for MARTA theme. I can't change the default color when the page scrolls. Thanks!" **WORKAROUND BELOW**After choosing the MARTA theme, you 'll find you cannot edit the navigation text properties.I went to SITE WIDE > BACKGROUND, COLORS & FONTS > Choose DARK THEMEThen go back to SITE WIDE > NAVIGATION > PAGE TITLES > REGULAR (Drop Down Menu) > ROLL OVERAnd there you have it. I almost chose a different theme because I was so disappointed with this specific limitation.I hope this helps someone out there. 

Is there a way to add a full-width horizontal line between sections on a portfolio page? This seems like it should be one of the content options that appears with the "+" button but it is not. 

After migrating from an intel iMac to a new M1 iMac, I had the spinning/never loading fonts issue in the Font section of the Creative Cloud app. I tried using the web version of Adobe's font management to deactivate all fonts. (That didn't solve it, but I mention it in case it's part of the solution.) What eventually solved it was going and getting Adobe's Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.htmland removing old versions of Adobe programmes. (Turns out there were some remnants going as far back as Creative Suite 4!). I had the luxury of not worrying about losing older versions because they're still on the Intel iMac, but if you're wanting to keep more recent ones, you *may* only need to delete the much older versions.For instance, Illustrator 2021 is glacial on the Intel but 2020 is good, so I was mostly working in 2020, hoping that at some point 2021 would get an update that would make it less of a dog. (FWI

Hola, lo que me pasa es que  no me carga el Creativa Cloud, se queda pensando no pasa de la ruedita, ya hice los pasos que recomendaba adobe, reinicie el PC, reintale y reinicie y mi sistema operativo no necesita actualizacion, asi que, ¿que hago?

Hi AdobeI need my replacement code to my subscription that your team canceled.I have called your customer support service 6 times and I am losing my patience as nobody has given me a certain solution. I have purchased your code for a 12 months creative cloud pro subscription which suddenly froze my account while I still had 333 days left. I have made 4 different multiple hour calls to 4 different generalists. The call durations averaged 3 hours each. They wouldn't give me the number to their higher ups or someone wha can fix my issue immediately. I cannot afford to waste even more time on my projects. They proposed the solution of ending the subscription with the condition of giving me a replacement code that would come to my email within 5-7 business davs. They put my account on a 7 day free trial as i wait for the code. That has already ended, i have received no code. I then talked to two other customer support generalists and had to re-explain everything to them again (took almost 4

Dear Adobe TeamI recently switched my licensing to AcademicSoftware through my education, and since then I’ve unfortunately lost access to the beta versions of your applications. Previously, I was able to use the betas for InDesign, Premiere Pro, Illustrator, After Effects, and others. But with my new license/account/profile, all beta access has been removed.As I am working on an ARM-based laptop, having access to these betas is especially important for me.Would it be possible to restore my beta access under my new license? Please note that under this forum account, I have 2 profiles linked, one of which has access to beta (inactive license) and one that does not (active license, needs beta access.).Thank you very much for your time and support. I greatly appreciate it. Warm regardsMaurits

El 4 de octubre de 2021 inicié mi prueba gratuita de Adobe Spark (ahora parte de Adobe Creative Cloud Express) y lo utilicé sólo una vez porque no satisfacía mis requerimientos (no lo volví a usar después de que terminaron los días de prueba).Olvidé cancelar mi prueba gratuita antes de que terminaran los 14 días y el 18 de octude de 2021 me llegó un correo de que Adobe había hecho un cobro por $199 MXN a mi cuenta de PayPal. Ante esto inicié sesión en mi cuenta de Adobe para cancelar la suscripción pero no me lo permitió porque debía pagarla antes de hacer cualquier cambio o cancelación. Ahora me han enviado cobros por los 3 meses que han pasado cuando yo no he vuelto a utilizar ninguno de sus productos y a pesar de que en sus sitios web de ayuda dice que "después de 30 días de no hacer cambios en los datos de pago se suspenden los servicios automáticamente" y también a pesar de que en las opciones de administrar el plan de suscripción dice que "Si no haces nada, el plan se cancel

Tenho uma assinatura ativa, mas todos os meus aplicativos estão bloqueados como se a assinatura tivesse expirado. Já efetuei todos os procedimentos sugeridos pelo suporte automático, sugeridos pela comunidade e por pesquisas. Já instalei e desinstalei dezenas de vezes, executei comandos de reparação, etc. Cheguei até a cancelar a assinatura, mas ao tentar comprar novamente da divergência porque a assinatura antiga ainda está no período ativo. Preciso acessar os aplicativos com urgência

I've had no issues with my Internet at all so I don't know why that message keeps appearing when I tap the account tab. I have the Firefly app and I've had no problem generating videos or images. I'm just curious as to why it says I'm offline. 

Hi zusammen, hat jemand das gleiche Problem und weiss eine Lösung:Ich habe eine Adobe Library, in der sowohl MOGRTS als als Alpha-Movs enthalten sind. Leider lassen sich keine weiteren Alpha-Movs hinzufügen. Sie laden kurz und verschwinden dann einfach und sind nicht in der Library enthalten. Codec und Container sind alle gleich, auch die bereits enthaltenen. LGJoe

I need to back up my cloud files to local drives. It appears that Adobe makes you download one at a time. This will take days and expose the process to errors. I thought I could move them into a folder then dowload the folder -NOPE! Anytime more than one file is selected, the download option is removed. It's 2025. This has been requested as far back as 2015. How is this not possible? Considering the history of cloud files vanishing, this seems like a good option. This is a very risky system. Can it be done? Thank for any help.

Hi, I recently formatted my PC without first deactivating my licence for Photoshop CS6. Now, when I try to activate it, I receive an error message stating that the licence is already in use on two computers. Could you please reset the devices associated with the licence? The licence key is listed in my account (same email address as in the forum). I am aware that there is no longer any support for the old CS6 version; I just need the licence reset. Thanks in advanceBest regards

So often when seeking Adobe support, I get the following message, asking me to nominate my location, sometimes twice in a session.  Adobe knows where I am.  Why doesn't it default to my location?"This Adobe site doesn't match your location.Based on your location, we think you may prefer the Australia website, where you'll get regional content, offerings, and pricing."

I've been trying to update the fromEmail and replyEmail for a large number of emails within our Marketo Marketing Activities, but even though I get a success response the two fields never get updated. Does anyone know if there's something I should be looking out for? I double-checked my API users permissions, I tried the quirky stuff like testing on a net new email vs a newly cloned email. Nothing appears to be working. I've successfully changed the names of the assets, but this was just as a test to see if it would work. I'm totally stumped on why these fields won't update.  I'm referencing this doc that says it's possible to do this, https://developer.adobe.com/marketo-apis/api/asset/#operation/getEmailContentByIdUsingGET. 

I am attempting to share image photo folders and  files with a client. I uploaded image files into my FILES folder. I created a new PROJECT folder. Within the PROJECT folder, I created a new client PROJECT. I then uploaded image files into individual folders within te PROJECT. I shared each of these (7) seven folders with my client. My client reports that they can only see or view four (4) of the folders. Adobe tech support can not offer any help on this.

I was using my app just fine earlier. Now its saying everything is premium. Okay what ever i go to pay first it says 4.99 then jumps to 7.99 and when I click the monthly it wont  do anything please help asap!!!