Creative Cloud Services

Hi,  I have a Dell Inspiron 15 Inch 7591 2-in-1 laptop running Windows 10 Home. I recently updated Creative Cloud to its latest version (5.10.0.573.) It updated successfully. Unfortunately when Creative Cloud starts, it gets stuck spinning under the cloud icon at the top right corner beside my account avatar. When I click on the cloud, it says "Syncing..." and a blue spinning circle to the left of it. However if I pause and resume it, it then says "Up to date" with a check mark. If I restart Creative Cloud (a Windows restart for example,) Creative Cloud gets stuck with syncing again. During this issue, my battery drains faster. I did not experience in the previous versions of Creative Cloud. Can you please fix this issue please?  Thank you 

I can’t update or uninstall versions of LRC and Audition using Creative Cloud Installer. I keep getting a small window that says “Windows cannot find ‘C:\Program Files (x86)\ Common Files\Adobe\Adobe Desktop Common\ Elevation Manager\Adobe Installer.exe’Make sure you typed the name correctly and then try again. I have no idea why it can’t find the required files. I have not changed anything. Any help would be appreciated. Thanks!

Subject describes the problem which Adobe "Support" has not been able to resolve after 2 weeks of back-and-forth. The steps I've taken so far in no particular order:Uninstalled and reinstalled all CC AppsUninstalled and reinstalled CC Desktop AppUninstalled using Adobe toolForce quit and restart CoreSyncDeleted CoreSync user folderDeleted CoreSync database filesLogged in to CC from new Admin accountReset PRAM and SMCRepaired disk permissionsDeleted cachesDeleted all Adobe preferencesDisabled Core Sync Finder extensionBooted in Safe modeMore restarts and cold boots than I can count. Officially tearing my hair out now. Has anyone been able to successfully resolve an issue like this?TIA 

Please can some change my username on the experience league community to test97

I am not sure how to put this but I was a student in school and used creative cloud and several apps during my time. The documents were uploaded to the cloud and saved. I would even use them on my ipad or computer. I since graduated and signed up for my own personal use of reative cloud using the same school email and when I logged into illustrator (my main app), the files were not there. Its the same school email but I purchased the service now so Im not sure where they went. Does anyone have answers? I have tried doing the chat help to no avail and it told me talking to an agent is closed.

Hello,My "personal profile" where I've a Photograph licence (no longer used) and my "entreprise" profil where I've my creative cloud licence are no longer linked.....What should I do? my files are scattered thank you

Dear adobe I don’t know who I spoke with on the phone at 8:48pm est but I wanted to say I’m very appreciative of the sympathy I received during the call. I believe that employee went above and beyond to help me and I’m truly grateful for that. Please keep her around cause she’ll keep doing the right thing. I don’t know who she is but thank you and take care. 11/10Sincerely, Arric 

On July 19, my Adobe subscription was cancelled. Now I have renewed the payment because otherwise the web page did not work, but when I re-enter my account it is gone, it has disappeared. Does anyone have any idea how to get it back? Thank you so much

Hi, I have CC enabled on my PC and I just bought a Mac and connected it to the cloud as well. What I just realized is that all my files that I have on the pc are not only in the cloud but have been saved on my laptop and are taking up a ton of space.If I delete the files from my laptop are they deleted from the cloud or from my pc?Is there a way to delete all the files on my pc from the cloud saved on my laptop at once? How can I avoid that the new files that I will be saving on my laptop are also saved on my laptop and leave me without space? Thanks in advance

A few days ago my fonts were not syncing and troubleshooting wasn't working so I contacted Adobe through creative cloud on the live chat. The agent I spoke with asked if they could control my screen and I obliged (big mistake, definitely should have thought that through) because I assumed since it was directly through the creative cloud application it was legit. As soon as I downloaded the software and gave them control, they started to go to sketchy looking sites and download some weird software. Immedietly after that I started to get fake notifications and pop ups that were definitely a virus. I tried to let them know something was wrong and they ignored it and would not allow me to have control back, I had to literally fight for the mouse until I managed to click the end chat button. This is not normal, right? I tried to call adobe and there were no extensions that took me to the right place. I did some more research and found an article saying the create cloud app was a virus

For a few years I have used my dads Adobe account on my ipad (specifically for Fresco), and I have a ridiculous number of files on that software that for better or worse, are valuable. I'm now in school for Graphic Design and have my own Adobe account. My issue is, that I want to login to my account on my ipad now, but doing so, I'll lose access to the years of art I made under his account. How do I solve this. Its literally hundreds of files.

Recently when I have sent pdf's as attachments to Outlook emails, my recipients have complained that they open up when they click on them, but they are B LANK. I checked my own iPhone and find the same thing. WHY??? I know you can send by link and so forth, but why would a simple 2 page pdf open up BLANK on the other end?? BTW, Adobe Support could not answer this question, and Google shows no good ideas. This is a silly situation. THANK YOU for any ideas in reply.

I am having the same issue . . . please advise of a solution. Thanx . . . bgs.

I cannot figure out why these Behance project thumbnails are displaying this way. I've tried png, I've tried jpg, I've tried reducing the size of the file, and I've even tried taking a screenshot of the file and uploading that instead in case the other file was corrupted somehow. The files are no bigger than cover image files on my other projects, which load normally. The display issue is not unique to a specific browser or device. Has anyone else had this issue? (Apologies if this is the wrong community to post in, there's no Behance community??)

I have a current subscription to the Adobe Photography Plan. The Creative Cloud Desktop app on my windows 10 PC isn't displaying any updates and tells me that all of my apps are up to date. The Help/About button on my installation of "Adobe Photoshop Lightroom Classic" tells me that I have Release 12.3  and Camera Raw 15.3 installed.Similarly Photoshop tells me that I have Photoshop 24.5.0 installed. However:The Adobe website posted "Lightroom Classic 12.4 is now available" on 13 June 2023.Photoshop version 24.6 was similarly announced on 20 June.Today is 17 July (over 1 month after the updates were released) and my Creative Cloud Desktop app tells me that all my apps are up to date.   I have logged out / logged back in to the Creative Cloud desktop app and repeatedly pressed the "check for updates" button but it still tells me that I'm up to date. I am aware that Adobe staggers the rollout of apps but making peoplpe wait more than one month for an update seems rath

Hello, I've been using CC for a while now and I'm getting close to reaching the file size limit. I tried permanently deleting old projects on the "Deleted" location under my Synced Files, however, even after receiving the confirmation message that the assets were deleted, after I refresh the page all the folders reappear and it's as if I haven't done anything. Here is a video I made showing exactly the issue: https://youtu.be/Regke3nP05k Anyone experienced this issue before and is there any solution?

Hello, i've often red dot indicator appaers on creative cloud icon inside taskbar, i open it i check notitications and uddate but nothing and red dot dissapears, it's very strange why notify me for nothing ? thanks

Hi all! I am about to take my first baby steps in learning. However, as of now I am limited to my mobile phone. Is having a laptop/pc a requirement to maximize usage and learning for a beginner? What would you suggest I start with?  Thanks in advance!

  Hi Team,I tried to setup aem forms and installed the EAR files in Websphere and started the web applications.Getting following error in Aem forms admin ui.ALC-DSC-099-000: com.adobe.idp.applicationmanager.application.ApplicationManagerException: com.adobe.idp.dsc.registry.service.NoActiveServiceConfigurationException: There is no active service configuration for service: ApplicationManager   And I tried to restart the services in service management tab and I can see most of the services are inactive. Look at the screenshot below. And when I try to restart, getting below issue.ALC-AAC-0017-000: Service(s) failed to start. It could be configuration problem. Can someone please help to to resolve this issue. 

In the photo grid in Portfolio, when you add image captions, they don't seem to have an option for changing the font. In mine, they are not the site-wide font and I can't find any setting for them.

Hi Adobe CC on MAC OS, on latest versions (computers with diff. versions)We are having strange problems with CC Sync.Files and Folders are disappearing from Local Sync Folder without User intervention, but the Folders and Files are all still in the Cloud (accessible via WEB).No one Left the Shares, the Folders weren't deleted (otherwise would be gone from Cloud,...)Is seems that the Local DB is corrupted and the Local Sync Agent gets crazy and moves Local Folders to the Recycle Bin.Anyone with the same issue? Any ideas?Thanks to you all.Regards

my deleted files are empty but also my storage files are 95.6 GB.I am using 45.5 GB for sync. Where is my 50 GB storage. I can't upgrade my storage because for my country. And deleted files not working. when i delete new files, its not showing deleted files. deleted files always empty.

Good Morning,I have a new MBP arriving today and want to install CC (LR &PS), clean.I have installed on my existing Mac, but want to do a fresh install without any of the existing preferences carrying over to the new MBP. No presets. No catalogs or libraries. Is this possible or when I download CC, is it going to be a mirror reflection of my current install?Thanks in advance..

Hi GuysI am planning to uninstall some old versions of various apps from my laptop, but I cannot seem to find a link to the latest version of the uninstall tool. Does anyone know where I can find the actual download for the latest tool, please? Regards,Gra

Does anyone have an idea how I can install the Adobe Genuine Service software? The message does not appear on a computer as to whether the software can be installed. Is there any way I can do this manually? On the help pages you will only find the instructions for the uninstallation.