Download & Install

I have bought a new laptop and want to move Photoshop Elements 11 from my old laptop to the new one. When I try to activate it, I get an error message saying it has been activated on two computers which is the limit. I deactivated Elements 11 on the old laptop and it gave me a deactivation successful message. I tried to activate it on the new laptop and it gave me the same error as before. Then I chatted with support and they told me sometimes it takes a few hours for the change to be updated and I should be able to active Elements on my new laptop in a few hours. I tried again this morning and got the same error. I chatted with support again and they told me the activation servers don't exist anymore and they can't do anything to help me with this issue. What can I do now? I had two different agents tell me two completely different things and I'm not sure what to do next. 

Hello, I have been a Photoshop customer for many years. My previous version 25.x worked perfectly. With the new subscription contract, I was prompted to download version 27.2. Unfortunately, my PC no longer supports this version. In the shop, I can only find version 22.x. Is there any way to download versions 23.x to 26.x somewhere?   [Mod: Moved to the "Discussion" subforum regarding the forum guidlines]  

The OS is incompatible. How can I download the old version of After Effects? I've already paid for the subscription.   [Moved from the Using the Community Bugs forum by moderator]

At one time, I had all the programs loaded onto my computer using CS6. I then stopped using the programs and when I needed Adobe Illustrator and Photoshop, I decided to load in creative cloud again, where I have all the programs again, but this time I only use 3 of them. Everything was fine until the other day when I was using both Illustrator and Photoshop without being online for about 6 months.   After that time, It was as if I somehow went past a certain amount of time to "check in" and so Photoshop told me to upgrade my hardware. Now it still loads, but it says I need to upgrade my hardware. I don't keep anything on the computer, I put everything on external hard drives, and I have updates of all my programs turned off. How is it that I "must upgrade my hardware," now, after 6 months of everything just working fine? [Moved from the Using the Community forum by moderator]

I own a perpetual (non-time-limited) Adobe Acrobat XI Pro license. According to my Adobe account, the license is not activated on any computer.However, it is no longer possible to activate Acrobat XI Pro.This issue is well known and has been discussed multiple times in this forum.How can I obtain a working, activatable license for my legally purchased Acrobat XI Pro?

We upgrade the desktop from Windows 10 to Windows 11 end for some days the Photoshop and Illustrator was working right.Some days after (I think after changing the computer name) the Photoshop and Illustrator cannot be opened.Asking for Activation limit.How can I activate the Adobe CS5 on Windows 11?From the chat the support suggested to buy a new version because the CS5 is not working on Windows 11.But as you can see from the above, I could working on Windows 11 before for a while.

What Will I Do? I Tried Finding Serial Numbers On After Effects And I Cant Find It! [branched by moderator]

애프터 버전 하위 버전에 25까지 밖에 대해 24.3 버전이 거부된다고 생각합니다. 

Hello Adobe Community, A few days ago, just after returning from a once in a lifetime holiday and importing 3,500 photos, my Lightroom Classic (LR), Photoshop (PS) and Creative Cloud Desktop (CC) all stopped working. Every time I opened LR or PS, the window would appear but empty and would state "not responding", even after multiple restarts. I then tried opening CC and it would do the same and then say "CC is taking longer than usual to load. Relaunch or restart and try again.” I tried multiple relaunches, restarts and reinstalls to no avail. Occasionally, CC states that it is missing or damaged and needs repairing, but when I try to repair it returns Error Code: 50. I reached out to Adobe's Virtual Assistant and they suggested the following, with my actions underlined: Restart your computer to clear temporary system issues. I have restarted multiple times although when I select restart, my laptop gets stuck on the “restarting” screen so I have to force shut down b

Hi I have C6 creative suite on disk. It has been transferred to my new desk top. I have the serial number where do I put it to activate my program

After installing Premiere Elements 2022 on my new PC, I received a message stating that the serial number had reached its maximum usage limit and that I needed to deactivate it on my previous PC.However, the PC I previously used has broken down, and I cannot log in.Please tell me how to slove it.

Hola, necesito ayuda. Cambié de notebook y no puedo instalar ninguna app de adobe (Lightroom y Creative cloud).Ya intenté varias de las cosas que vi en los post de acá: desactivar el firewall, permitir una aplicación, restaurar los valores predeterminados, nueva regla de entrada de windows defender; no tiene credenciales viejas así que tampoco es eso. ¿Hay algo más que deba intentar? 

I have Perpetual license for Photoshop, but the current version of Mac won't take the Photoshop version, so I have to update it but how do I go about doing that?

Hallo liebe Community,bin schon etwas älter Ü70J , habe lange mit PhotoshopCS2 gearbeitet, funktioniert nicht mehr mit win 11, suche eine bezahlbare Lizenz für CS6 oder CS5.Nur wenn ich diese Version noch aktivieren kannIch bedanke mich vorab für alle brauchbaren AntwortenBrigitte

Windows 11 crashed, so acrobat pro 2017 (stand alone license) was not uninstalled/deactivated correctly. No devices show up in Adobe web-account page. Acrobat will not reactivate as abode website will not believe that second stand alone install was removed.

A few months ago, while I was sharing app link with friend, I realized that app is no longer supported in our county, Serbia. Even though, the app couldn't be listed as option in Play Store.Why is so?Thanks in advance

I am experiencing a recurring issue when attempting to use two Adobe applications at the same time.Whenever I open them together, the software produces an error and prevents me from continuing my work.I have already closed my Chrome browser to rule out conflicts, but the problem persists. I followed the instructions to repair the Adobe software, but the issue persisted.I then attempted to uninstall the Adobe products; however, the program remained installed on my computer and did not uninstall.At the same time, Creative Cloud indicates that no software is currently installed.I also tried using the Limited Access Repair Tool, but unfortunately, it did not resolve the problem.This issue is significantly affecting my ability to complete my tasks.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/cs5-activation-serial-number-error/m-p/14548453#M800030   In reference to that thread and final answer by Nancy, that is not true. I am well aware how long I have owned and used this software. I purchased it legally and have been using it ever since across MULTIPLE computers over the last decade and NEVER had to UNINSTALL when moving onto the new computer. In almost every case, the old computer hard drive physically died and there was no way to UNINSTALL the software. Never had this problem. Now all of a sudden I am being hit with this 2 computer limit after a decade of use. The software I own, still installs on Windows 11 and works correctly until this crap about registration. There was never an EXPECTATION that I needed to upgrade to an overpriced subscription model when I have fully functional software I legally purchased. There is no reason Adobe should be blocking users from using something they legally purchased.

This is literally driving me insane. I have previously had a personal account for MANY years with Adobe and I  can't get onto any human being to help me. I now have a free university account which I was assured that when I set it up I would be able to use the existing Adobe apps on my laptop. Now of course since I closed my personal account which was costing me a fortune in favour of the free account I CAN NOT download Creative Cloud without it defaulting to my personal account, even though when I download it I am doing it through the university account. Therefore I am unable to use Adobe apps at all. My personal account was closed and I have signed out of it, I have cleared my caches, shut down the computer, removed CC, used a different browser and still it defaults to my personal account. I can not get any sense out of the university IT because they are not experts on Adobe. Any suggestions would be gratefully received. 

I had to reinstall Windows and my Adobe CS5 on my laptop and it's saying that I have exceeded the limit for installations. I can't find where my installs are listed so I can try and manage them and change over to the CS5 re-install-Steve

Hallo, seit kurzen verlangt mein Photoshop CS6 eine andere Seriennummer, da für die bisherige zu viele Geräte aktiviert sind. Oder ich soll andere Geräte deaktivieren, sonst kann ich nach 30 Tagen das Programm angeblich nicht mehr nutzen. In meine Account bei Adobe sehe ich meine Lizenz, aber keinerlei aktivierte Geräte, die ich deaktivieren könnte. Habe bereits bei Adobe angerufen. Der Support wurde aber  seit 2015 eingestellt, kann also nicht mehr helfen und hat mich auf das Supportforum verwiesen. Wie komme ich nun wieder zu einer funktionierenden Aktivierung meiner Lizenz auf meinem einzigen Rechner, der diese Software nutzt? Vielen Dank für die Unterstützung.

Hi. I have valid serial numbers for CS5 and CS6. I purchased both, and both have run without issue. However, I recently switched to a new computer, and while my CS5 installs just fine, my CS6 will not install because the registration site now appears to support only CS5.5 as an upgrade option to CS6. Since I upgraded from CS5, the system will not allow me to install CS6. This is NOT an issue of compatibility with the new machine, since CS5 installed successfully and operates just fine on it. The problem is simply that the registration server will no longer accept a CS5 serial number when installing CS6. As I upgraded from CS5 and did not purchase CS5.5, I do not have a CS5.5 serial number, so it seems I need Adobe to provide me with a clean CS5.5 serial number that can be used to install my CS6 software, or else I need someone to provide me with a workaround that will allow me to install CS6. Please help!

habe ein Problem mit der Aktivierung von adobe cs5 auf einen neues Rechner.Antwort des Servers Netzwerk kein zugriff, schon seit tagen.Deaktivierung vom alten Rechner habe ich schon gemacht ohne Erfolg.was mache ich falsch? sind die litzenserver noch im betrieb?vielen dank für eure Hilfe

I deactivated acrobat on my old compter. I have a new dell and when I login to the Acrobat 2020 it is saying my trial ends in two days, but I have a valid license.

possiedio un edizione di P Shop 9 elemntsdopo l'installazione  di fatto non funzionatento anche di registrare il prodotto ma ma la connessione non funzionanon so che fare