Download & Install

My creative cloud has been stuck on a self update at 42% "Creative Cloud Update". This is blocking me from accessing my new font downloads as well as other features such as signing out.  I have tried force quitting the application on my desktop as well as stopping all automatic updates. How can I fix this?

Hi,when I try to install illustrator it gives me the logon screen, I enter my logon details and then it goes to a white screen and does not change from that. I have tried running as administrator and also tried running the installer in compatibility mode (checking and applying Windows 7). The computer specs are as follows,Windows 7 Ultimate 64 bit8GB rami5 3317u500gb Hard driveAny help would be greatly appreciated. Many Thanks

Installation Failing when downloading hte PhotoShop with adobe cloud on Windows 10. the Creative Cloud Desktop shows download status when near completion then message appear. that its failed. Exit Code: 113 -------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '113' occurred while download FATAL: Fatal Error '113' occurred while download FATAL: Error occurred in download of package (Name: AdobePhotoshop23-Core_x64 Version: 23.5.1.724). Error code: '113' -------------------------------------------------------------------------------------  

In October I paid for an 'Adobe Creative Cloud Subscription Student for 1 year' and got an activation key to use it. Recently I had some trouble with my hard drive and had to reinstall everything on my laptop. When trying to reinstall Creative Cloud on https://creative.adobe.com/educard/wah it told me that I had already used my code, which I did in October before my hard drive broke down. So I thought I could just download Creative Cloud and everything would be okay, but I got the message that I could only use the trials, because no subscription was found. I then looked on accounts.adobe.com and saw that on there it also said that I only have a Free Creative Cloud Subscription. I only have 1 account, so I am definitely using the right one.What can I do to use my actual subscription again instead of just the trials?

Don't know what happened, creative cloud app just can't connect to server since 2 days ago. I have never set any firewall and it is turned off. Quitting and relaunch doesn't solve the problem. Please help. I

When I login to the adobe creative cloud site it shows that I have no licnese for any software. However I have received an email that states that I have recieved an All Apps access. I cannot contact Adobe support since I do not have a active subscription it seems so I do not know how to ask the support why my bussiness account is not activated.  It seems to be an issue with my account that causes the paid business subscription to not get activated.  

I bought a seagate external HD (backup plus 2TB), and it's supposed to come with some sort of offer for a free photography package.  Beyond that information on the product, there's no instruction whatsoever on how to actually redeem that offer.  Anybody know how I do it?  To further complicate it, I already have the CC photography plan that is offered, so can I still get this offer?Thanks,Elana

Hi! I was subscribed to the "Photography plan (20GB)" with 34 months left (not a typo). Last night I tried to increase cloud storage, so I went to "Manage plan" and selected "Creative Cloud Photography plan with 1TB". This inadvertedly cancelled my "Photography plan (20GB)" and the 34 months that I had left. I tried to revert back to "Photography plan (20GB)" and it created a new order, instead of restarting the old plan. I contacted Customer Support 3 times now (once via chat and 2 times via 1-800-585-0774) and Customer Support insisted that once a plan/order is cancelled, there isn't any way to reactivate it. I asked for exemption since I had 34 months left on the plan, and was told no. I asked to speak with a manager, and was hung up on. What can I do at this point? Searching through this forum, I have seen a few examples of people getting it done (here and here) so I know it's possible. How can I get in touch with someone who can help?

Give me free downloader link, Adobe Photoshop (32-bit) Download (2020 Latest) for Windows 10, 8, 7

I have a problem. I have the disk for adobe premiere elements 2020, but my computer doesn't have a slot for the disk. Is there a way I could install this version online using the serial code or something? all I could find online was the installer for premiere 2023.  would that work to install the 2020 version?

Hello.1. The "dedicated" folder of Creative Cloud Files that we find in our machine, area really occupies space of our local drive?2. Why takes so long log time tu upload files? I understand that my files can be too big but even so, hours to upload?Thanks a lot.

I have changed my subsciption to another computer, so I am trying to clean the files from my old pc.  I had to use the removal tool to delete the programs from the PC.  I still have the lightroom icon on my desktop and it will not delete..  I do have several Adobe programs listed when I hit the windows icon. The program is not listed on my program list of prpgrams in settings.  How can I clean up the icons?  

Hi Team, I am planning to install adobe creative cloud (XD, Photoshop, Illustrator, Preimier pro & After effects) in Mac pro m2 chip? Does this software compitable for M2 chip? 

Hello I'm trying to buy the montly plan. I'm from Lebanon and my credit card is not working and I tried with different cards and banks. the same message: A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.  is appearing Adobe account email: xxxx   [Moderator] [personal information removed per policy -  https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467 [This is a public forum, not Adobe support, please do not post personal information]  

When I want to install the creative cloud, I get the following error: We've encountered the following issues:There seems to be a problem with the downloaded file(s). For troubleshooting tips, please visit our customer support page. (Error code: 205).Looking forward to your help.Regards,G.S.

This does not to have to do something with Adobe stock, does it? I'll move this to the creative cloud forum.   See here if this answers your question: https://helpx.adobe.com/download-install/using/install-previous-version.html

I have a serial number for the CS3 I bought some time ago. I am now told that this is 'no longer supported', and that I must subscribe to another service. I wish simply to use the product I bought. Any suggestions?

I purchase a subscription to Acrobat Pro this week on a work desktop computer.  Now I am trying to download Acrobat Pro on a personal laptop conputer and it asks me to start a trial or purchase.

Good afternoon.I'm having trouble logging into my account after installing CC.The data entry window opens, but there is no entry line.

I am getting an upgrade notice for Photoshop CS6 that results in a failed installation error U44lM1p7. After following recommended fixes, I tried the first then had to resort to the second to download manually from Adobe.  Hopefully, a more recent update solves my problem if the date formats match for programs and updates.  It would help if they were.I need to verify whether I have the correct download as follows:My version from Help in Photoshop CS6 is 13.0.1 (13.0.1.3 2013/10/24.r.34 2013/10/24:21:00:00)64 for my Windows 64 bit PC.  This Photoshop was included with Production Premium CS6.Since the zip file download I chose for solution 2 shows 11/7/2013 26.2 MB for my existing version, and the date format in Photoshop CS6 Help is inconsistent with the download, should I install the download assuming year/month/day format in Help is earlier than 11/7/2013 i.e. month/day/year?

Hello, every time i try to install Photoshop i get an error 176, even tho i am not installing the software on a network drive. My drivers are up to date, I can install any other software (Lightroom, Premiere, After Effects,..) without that issue, I can install Photoshop on my laptop but not on my desktop and I tried to install Photoshop on C: , 😧 and E: without success.I'm using latest version of Windows 11 btw but i did have the same problem with older versions.

i need adobe lightroom and photoshop for linux ubuntu . i try wine but not work . why adobe do not release linux ubuntu lightroom AND photoshop ??

I have stand alone non subscription Lr 6 on my old macbook OS BigSur 11.7. How can i install it on my new macbook OS Monterey? 

Hi everyone,  Currently setting up my new Surface laptop studio, running Windows 11 home 64 bit. After repeated attempts of installing creative cloud via the official link, every time after installation the app requests that it needs to be updated, but when attempting said update, I obtain the error code 304. I also cannot install any apps such as Fresco, Lightroom etc. I have tried the cleaner tool as well. Any advice? Thank you.

Hello all,I have the same problem. Please help me with good advice.I've changed SSD with operating system in PC Computer. So there is only Win 10 1803 (latest update) with MS Office 2010 and NOD32 Antivirus on the computer. If I try to install Adobe CC or Photoshop CC or Indesign CC or Bridge CC, every installation stuck at 5%.I tried with installation in Safe Mode with Networking and also before cleaned everything with Adobe Cleaner tool. Also tried in normal Windows mode with firewall and Antivirus software turned off. In every situation installation stuck at 5%.What should I do?Thank you in advance and kind regards, Vladimir