Download & Install

Hi, So currently I am subscribed to Adobe's photography plan. (Annual subscription, paid monthly)Let's say I upgrade my plan to Creative cloud all apps in the middle of my current plan, will the early termination fee (lump sum amount of 50% of your remaining contract obligation) still apply before I am charge with the new plan?Thank you in advance for the answers.

hard drive crashed and I lost all of my Adobe downloads. When I try to download new apps it tells me I have to delete one but the one it wants me to replace is where I want to put the apps...the original location. What do I do?

I had an adobe account as a student and wanted to cancel once I was no longer a student. I tried to uninstall the apps, but I can't even do this without logging in. You should not need to log in to simply uninstall apps that you no longer want/need. When I open the creative cloud app to uninstall it says your apps are taking longer than usual to load. Relaunch creative cloud or restart computer and try again. No way to uninstall. Very frustrating

I'm running InDesign, Photoshop, Illustrator as of yesterday I can't get them to work at all. They will open but it's just a blank grey screen and all the menu options are greyed out. I've uninstalled and reinstalled, tried to restart and hold down the keys to delete the preferences etc... Any help?? Thanks!

 I have reached out on the forums before about this issue and the solution resolved it for a little while however it came back, I decided to remove all associate adobe products and uninstall them, ofcourse I then do not recive these issues. After trying to install creative cloud again I found that the problem appears only with creative cloud.It appers to create a large number of adobe credentials and also this security issue.

I've tried everything, even reinstalling the OS mulitple times.Creative cloud simply will not install properly, saying the sync component did not install.This is so infuriating. It's a fresh install of Windows 10 Pro, and I've used the inunstaller to uninstall, then reinstall the creative cloud installer over and over. It's been 10 times now. Things I've tried:1. Changing permissions on running the installer2. Uninstalling and reinstalling Creative Cloud (10 times)3. Restarting the comptuer between uninstall/reinstalls.4. Reinstalling the OS (three times, tried using Windows home too, but same results)5. Updating everything.6. Making a new user, setting thier permissions to administrator, and trying again. This has taken pretty much all day, and I'm tired and frustrated. What can I do that will solve this issue? Here's a video of the problem: https://www.dropbox.com/s/lpf1t4io5a5t21t/20220925_143225.mp4?dl=0 Please help!Thanks!

Hello! I subscribed to Adobe yesterday. However i am encountering a lot of problems with the installation. At the moment, photoshop and illustrator won't open because of a "problem of connection" (code 102). However I do have an access to wifi and it works perfectly when I go on google. Any ideas of what could be in the way ?Losing a lot of time on my work ta the moment because of this.

Hi,the "message in blue" – new version of creative cloud is available – does not mean a new version / an update of "Creative Cloud Desktop", just that there are one or more updates for a programs, or? It's always irritating ...Thanks! mycc   ew versi

I have a project that is on Abode Illrustator and it is due by midnight. I sent the file by email to myself, and started a Free Trial. But after I started it, it said "Trial Ended". I don't know how this happened. PLEASE HELP ME!!!

Hello, when I tried to download premiere and after effects, the adobe creative cloud showed, "Installation Failed Retry" when trying to download. them. I then saw that the apps downloaded and can be used and opened, but on the creative cloud app, it shows that they are not installed. I would love to know what is the problem and how to fix this what if there is an update and I wouldn't be able to update it since it is not shown as installed? Thanks.

I am using a brand new MacBook Pro 2022 M2 by the way with macOS Monterey Version 12.6

Hi AllI have recently upgraded my printer to one with a Fiery, and every couple of files I print seems to crash Adobe Reader Pro or InDesign.  It will let me select all the options on print driver and then just before I can press the print button Reader will crash or InDesign will freezeI am using a C165 printer and windows 11 desktop PC, is there something I can change to fix the issue?Thanks

 

Hi, I've been trying to cancel my adobe subscription but it doesn't work. I've been trying to contact adobe support and that doesn't work too, an email address or contact number would be ideal

Hello Can i upgrade my LR 6 to a newer Verson without having to do cloud and monthly fee? Thank youMichaela 

Como eu faço para instalar o pacote do creative clound no macOS HIGH SIERRA Pelos tutoriais que a adobe fornece, não foi possível 

i want to install my master collection 5.5 onto my. new mac mini using terminal.  i know it's possible but forgot how.  thanks---eric

Hello! I just bought a new macbook air M1 and I am trying to install Premiere Pro, but the installation fails and I get this message: Exit Code: 183 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 5 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePremierePro22AllTrial', version:22.5.0.62 FATAL: Error occurred in install of package (Name: AdobePremierePro22AllTrial Version: 22.5.0.62). Error code: '183' ERROR: launchedTaskWithLaunchPath. Exception while fetching terminationStatus WARN: file to touch '/Library/Application Support/Adobe/Vulcan/specifiers' is a directory WARN: Warning (Code = 185) executing in command 'TouchCommand' for package: 'CCXProcess-Components', version:4.5.1.11 WARN: Attempt to register application "/Applications/Adobe Premiere Pro 2022/Adobe Premiere Pro 2022.app/Contents/Frameworks/PhotoshopServer.app" failed WARN: Warning (Code = 186) execu

Olá, instalei um SSD novo na minha máquina e quando fui instalar o app de desktop da CC houve um erro que não encontro solução. Já tentei reinstalar, limpar todos os arquivos com o Cleaner e mesmo assim o mesmo erro ocorre. Estou impossibilitado de trabalhar pois não tenho como instalar os softwares. Print da mensagem de erro: A rough translation would be: "Unable to syncronize. Install the syncronization component and try again. Error code: 304"

Hello there, I have an old 2010 macbook pro which recently had to be fixed and the shop mistakenly wiped my software. I have the disks for microsoft office but noticed I was never given these for CS5 suite but rather a serial number. I checked my adobe account and I registered the software but it was the windows version... how can I rectify this mistake and then redownload my old CS5 suite? I really hope someone can advise me - look forward to hearing from someone. Chloe 

How do I contact support? My creative cloud is saying I cant download Lightroom because it is not compatible. The requirements it says I need to have - I have. I have verified this and yet it won't let me download it. I am paying for the software and would like to use it.

Just check My credit card balance and I have been paying for creative cloud for two months, which I have no idea how it happend, I go into my account and it tells me that I have the free membership so I can't find the payment to cancel my subscription. I really can't find a way to cancel this service that I don't even have. How do I solve this!!!??

I need Adobe Creative Cloud off of my computer!  I had bought Adobe Illustrator CS6 and it was working fine.  I like, was on the creative cloud checking it out and, I guess, connected Illustrator with the creative cloud.  And now it won't even run, work or nothing.  I want to take Creative Cloud off my computer.  Maybe I'll be able to get my Illustrator back so I can use it.  Can anyone help?[Moved out of the Forum comments forum (which is for issues with these forums themselves) and into a product support forum - moderator]

I have canceled this membership 3 months in a row and it still takes the money.. .and now that the money isn't there to take theres no cancel button available for me to cancel it a 4th time ...there is no live support anywhere ...Can someone please help me !!!.

For some reason Adobe decided to charge double the price wich was in our original agreement for 1-year subscription with monthly payment of Adobe Creative cloud. Current subscription will expire next month, on october 21. I have been trying to reach customer service for a few days and it appears there are some webpages with instructions and nothing else, no real human being is there to help. Since it's near impossible to reach Afobe customer support would you get a lawyer and report such case?