Download & Install

As stated above whenever I try to install creative cloud, it shows me a blank white screen. I have changed language settings I have adjusted internet settings I just want to be able to install this so I can get to work on my classes next week

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

Hello everyone,I hope someone can help me.I own an original Adobe CS6 Master Collection.CS6 had been running perfectly on my iMac 27" (Late 2013) for many years. Recently, I completely erased my Mac and performed a clean installation of macOS High Sierra 10.13.6. After that, I reinstalled CS6 from the original DVD.During the installation, I was asked to enter my serial number. After entering the serial number and clicking "Next", the following message immediately appeared:"Please connect to the Internet and try again."It also says:"The computer appears to be offline. An Internet connection is required. Please connect to the Internet and try again."When I start Photoshop afterwards, the "Validate Serial Number" window appears.If I click "Validate", the exact same message appears again.Additional information:macOS High Sierra 10.13.6 iMac 27" (Late 2013) My Internet connection is working. CS6 had been running on this exact Mac for many years before I reinstalled macOS. Unfortunately, bef

I’m experiencing major compatibility issues with Adobe Bridge on a new Microsoft Surface (Snapdragon processor, ~$1500). Bridge either fails to launch or behaves unpredictably.I’ve used Bridge since version 1, and I pay over $700 annually for my Creative Cloud subscription. Beyond Bridge, several other CC applications still lack proper Windows ARM support, which significantly disrupts my workflow.Can Adobe confirm whether full ARM compatibility across the Creative Cloud suite is planned, and provide a timeline? This affects professional users who rely on Adobe tools daily.

Hi everyone,I am hoping someone from Adobe can assist me with an activation issue.I purchased a genuine perpetual licence for Adobe Acrobat Pro 2017 several years ago and installed it on my old laptop. Unfortunately, the laptop crashed a few weeks ago and had to be formatted, so I was unable to deactivate the licence before it became unusable. The Other issue is it does not appear on my profile so perhaps not linked to my email address.I have now purchased a new laptop and installed Acrobat Pro 2017 using my original installation files. However, when I enter my valid serial number, I receive a message stating that the licence is already activated on another computer and must first be deactivated.Since I no longer have access to the old laptop, I cannot deactivate the licence myself.I have tried every available support channel, but because Acrobat Pro 2017 is no longer supported, I have been unable to find anyone who can assist. I also tried emailing Adobe, but the email was returned.Co

I purchased (with original order #, confirmation email and serial numbers) Photoshop Elements 12 and Premiere Elements 12 back in 2013.  I do not know which account was used to register the serial numbers, but I cannot see them activated on my current adobe account.  When I try to register on my account, I see the message the “serial number is in use”.  How can I de-register from an old Adobe account and re-register to my new account?

Hello, my old computer experienced a hardware failure and I cannot deactivate Photoshop CS6 and Illustrator CS6. I need to install it on my new machine, but I am getting an activation limit error. Since I do not have an active Creative Cloud subscription, the automated chat bot blocks me from reaching a human agent. Could an Adobe Employee please look into this and help me reset my activation count?

Hi everyone,I am having an issue with my perpetual license for Adobe Acrobat Pro 2020. I am getting an "activation limit reached / too many active PCs" error message.When I try to open the version on my old computer to deactivate it, the software requires me to sign in first, but it will not let me complete the sign-in or deactivation process due to the activation lock.I have already contacted Adobe Customer Support directly, but they told me they could not help me because Acrobat 2020 has reached its End of Life. However, I legally own this perpetual lifetime license and simply need the activation counter reset so I can use the software I paid for on my machine.Could a community manager or Adobe staff member please look into my account and manually reset the activation count for my license?Thank you for your help.

Hello. I’ve used Adobe Products since the beginning. Adobe customer service is horrible. In 2025 I allowed Adobe Techs to come on my computer to fix the issue of creative cloud crashing my computer. The log files clearly said creative cloud was the issue. They never solved the problem, what they did was destroy my computer. In July 2025 my computer completed  crashed with no way back and I had to purchase a new one. Adobe admitted to causing the issue and ALL they gave me was 1 month of service for free. I currently pay $69.99.Now we have a new issue. Creative Clould shows all apps are up to date and they are not. I’ve explained to the techs I will not talk on the phone and I will not allow the techs on my computer again. My case is in limbo and they refuse to respond. Soon the apps wont work because of Apple’s new chip system. Apps must be “universal” The only way to do that is for the upgrades to work.I’m posting the case number here: ADB-45838295-M4H6Adobe Complaint Hotline: 1-800-3

I need another method to reinstall my photoshop account. 

The problem of his 190ERR issue is bigger than you all think! By my side I lost all fonts for commercial job now! No Bibliotheks, No Files, nothing!Also Lightroom stop responding, because whole is based on Adobe profile and Adobe Cloud! As I expect, in next few days also other apps like Photoshop will lost synchronization with profile and ill stop immediately. Am I sure? P.S. Do not talk, please, about removing tools, deleting folders, scripts etc. bla bla bla. I was trying all of this with Adobe Help last days and all failed. The update stop any time when try to connect to Adobe servers, in 43% and sometimes 72% of installation. On the fresh, cleaned, restarted etc. state of app and system.   

How to solve "error":"invalid_credentials" issue? It occurs whenever i open creative cloud and open lightroom!What can i do? I had already reinstall creative cloud but nothing change! 

Every time I try to install the Creative Cloud desktop app, I get Error 205 and the installation stops. My internet connection is stable, and I’ve temporarily disabled my antivirus.Has anyone else experienced this?

Hello everyone I am requesting a question because I don’t know how to cancel the subscription for this year that was renewed so if someone from adobe can see my message, my subscription was automatically renewed on July 22, 2026. I am requesting an immediate cancellation and a refund for the renewal that was charged yesterday, within the applicable withdrawal/refund period. 

Can not get photoshop to open or download from my plan.

I upgraded my Mac, I have a perpetual adobe acrobat 2020 license. I am getting a message that my serial number is already in use on another computer and I have reached the maximum allowed. I must deactivate another computer in x amount of days. This is the only computer that I have the software on.

Hi everyone,I'm hoping someone has run into this before because I'm running out of ideas.I recently purchased the Creative Cloud Pro subscription, but every Adobe application I installed (Illustrator, Photoshop, After Effects, Premiere Pro) displays the following message: What I already did:Uninstalled and reinstalled Creative Cloud multiple times. Used the Adobe Creative Cloud Cleaner Tool. Restarted my PC after every reinstall. Verified my hosts file is clean (no Adobe entries). Confirmed I have internet access and can sign in to my Adobe account through the browser.I did dig around and I noticed that these services (services.msc) are completely missing:Adobe Desktop Service Adobe Genuine Software Integrity Service Adobe Genuine Monitor ServiceThey don't appear in the Services list at all. However, the Adobe folders are still present under:C:\Program Files\Common Files\Adobe C:\Program Files (x86)\Common Files\Adobeincluding folders such as Adobe Desktop Common, AdobeGCClient, and OO

When I try to download Creative Cloud, I click on “open file” in the downloads folder, and it won’t open the file. 

I can access other installed apps like Lightroom, Photoshop… but I have to log in to those apps individually. Moreover, without access to Creative Cloud, I cannot update or install other Adobe apps that are not previously installed on my comuter.My Creative Cloud has been like this for over a month now, it would get stuck at “initializing Creative Cloud” then continues to load until it exits and display the above message. I have tried a numerous fix but none solves the problem, including:- Click “repair” (it gets stuck in a loop of downloading, installing then goes back to the pop-up again) (Popup in attached image)- Uninstall from Windows settings then reinstall- Uninstall using the uninstaller then reinstall- Used AdobeCreativeCloudCleanerTool then reinstall- Reinstall VC_redistx64 2015-2022- Run “sfc /scannow” and “DISM” multiple times without any errorsAttached image is Adobe service terminated unexpectedly in event viewer.   Here is the log from installers from the

아크로벳 2015 프로그램을 신규로 사용하려고 하는데요 이전 사용자 분 계정아 활성화 되서 그런지 계정을 생성해도 사용하지 못하는 상태인거 같습니다.기존 계정을 비활성화하려고 하는데 방법좀 부탁드립니다.시리얼넘버 입력시  pdf 변환 오류 메세지  

He intentado descargar adobe acrobar 2020 pro enun segundo ordenador y recibo un mensaje de uq ya tengo 2 licencias activas y que tengo que cerrar una pero no sé que ordenador es y no puedo acceder a él. ¿Cómo puedo cerrar la sesión en un ordenador que ya no tengo?

I used to be able to use my purchased lightroom 6.  Havent used it in a while and now after asking to be logged in 20 times it does nothing. Now it locked me out as well.  I have my password, have my previous purchased serial number and entered that. It still wont work.  I dont want to update to the cloud and all of that.  Want to use the old version that I had access to and was fine with.  My mom passed away 2 days, ago. Wanted to update a few pics and add to her photo collage.  Login 20 times, put the serial number, it locks me out.  Try to contact customer support its a stupid AI bot that does nothing.  So much new technology and nothing works, cant even get an email from adobe as it says I dont have an active account, yet I am logged in and it shows my previous purchases.  Such crappy support I cant believe it.

Creative cloud is using a lot of memory space and all I use is photoshop (for about the next 4 weeks) for school. If I uninstall CC will I lose photoshop also?

A level 2 Adobe support rep sent me here. I am unable to reactivate by install of the Adobe CS6 Master Suite as I have reached the maximum device activations. I had some software issues that required full system reinstalls, which prevented me from deactivating my installs. Apparently, support is unable to reset activations anymore. Is there any way to reset this on my end? There are no devices listed under "Activated Devices" in my account page.

I have a legit Photoshop CS6. My PC got hit by a virus, the whole screen went white, and I had to reinstall Windows 10 and all my applications, but now CS6 is not letting me activate, tellling me that it is already in used in max allowed PC, which is not true. It was on my son's laptop and my same pc. My son has deactivated his. Now it is not activated on any any other device at all and I can't activate it on my same PC that it was on  a few days ago.