Download & Install

Hi all, I'm a CC Client (LR & PS) but before I used a CS6 version. Now, I want to uninstall the CS6 version but I can't...I startet to follow all the steps indicated here : Use the Creative Cloud Cleaner Tool to solve installation problems After uninstalling with the Config panel, the folders, files and programs still exists on the hard drive.I tried to use the Cleaner Tool, but I have an issue with it. When I'm asked to select what I want to remove, I select 7. CS6 only.On the next screen, I'm asked to "Clean all" !   I don't want to remove all the Adobe software, but just the CS6 version.Here is the whole process in screenshots : https://ton.twitter.com/1.1/ton/data/dm/1067688191988248580/1067688131938476033/jR3B6hm2.jpghttps://nsa39.casimages.com/img/2018/11/28/181128074813545147.png What can I do ?Thanks in advance for the help.

I have an old version of Adobe creative suite on my computer. Is it possible to install Creative Cloud and keep the Creative Suite on the same machine?

This is just a suggestion for Adobe. I'm a graphic designer and I would love the option of picking three apps for my work. I bought an Indesign subscription but now I'm needing Illustrator and Photoshop which will mean that I need to buy the whole Creative Cloud suite which is a bit pricey for me. I think that's my only option though. Is anyone else having this problem where you only need a few apps but you have to buy the whole Creative Cloud suite? Kristi

To install Creative Cloud All Apps for device, after installing Creative Cloud Packager, it is necessary to install also SCCM? Thank you

I have noticed that all my CC apps really start very slow. It takes Photoshop and Illustrator and Indesign (my most freq. used apps) more than a minute to go from double click to document window. I have switched off the new 'enhanced' document window because that also is tremendously slow (takes more than twenty seconds to even appear when creating a new doc...Now I have a 2 x 2.93 GHz 6-Core Intel Xeon Mac with OS X 10.12.3 and a 1Tb SSD drive, but still the software is so very slow to boot.They all seem to almost freeze when loading their (Adobe) plug-ins and UI files...Is there anything I can do to get a more snappy boot?Albert

I would like to sign up for the £16.97 creative cloud offer for students. My son is homeschooled in the UK (United Kingdom). There is no option to upload proof when signing up of his homeschooling. He is currently doing Key Stage 3 Maths and IGCSE English with more to come. When trying to sign up, it asks about school, no option for homeschool. Speaking to web chat they have no clue about the UK requirements. Can someone help?

I bought a copy of Adobe Creative Suite 6 Master Collection a few years ago. It didn't come with any disk, it was only the key. I have gotten a new pc last week and I wanted to use Creative Suite 6 on my new pc.I haven't registered my copy on Adobe's Website but I still had the key.So I started the installer programm and typed in my key. When I wanted to submit my key the installer said:The entered serial number has been blocked. This product cannot be installed. Please contact support. I thought it was a problem with the installer so I went to Adobe's registering website.There the message: This serial number is already in use. would come up.I don't know what the problem is or what I can do about it.

Yesterday on my Windows 11 machine, Creative Cloud Desktop indicated there was an update available. I let it go. The result was a new installtion with a totally blank window when it runs.I went to the Cloud site and downloaded the latest version, installed it, and opened it.All I get is a blank window.Reboots don't seem to help. It updated fine on my Win 10 machine.I'm now stuck.

Guten Tag,Wann wid endlich das Problem behohoben, dass die Softwareaktualisierung nich nach 10% fehlschlägt oder es ewig dauert.Ich habe eine Bandbreite von 200 Mb je Sekunde. ich bitte um behebeung

I have uninstalled photoshop 2022 , and downloaded photoshop 2021 three times, because ONLY photshop 2021 works on my computer. The next day I find that photoshop 2022 was again automatically installed and 2021 removed, so again it doesn't work.  Doing this over again every time I need photshop is very time consuming. Is there some way to STOP photoshop 2022 from being re-installed automatically, or should I just bite the bullet, get rid of photoshop, and start using Capture One Pro?

I need to redownload my Adobe Acrobat since my computer crashed.

Why is Creative Cloud application showing me updates which I alredy installed over a week or more ago?  This is occuring with Photoshop.  I alredy installed version 23.3.1 but CC is telling me  to install an "update" I alredy have installed.  Am I supposed to overwrite my current version which is the current version with the current version?  Please explian... Occuring on Windows 10 / CC App (itself just updated) to version 5.7.1.1.  

Hallo,ich habe versehentlich mein Abonnement gewechselt, aber würde gerne wieder zurück zu meinem Abonnement der Adobe Creative Cloud mit allen Applikationen für Studenten wechseln. Kann mir wer helfen? 

i want to install photoshop cc on linux

i get som help but the i lost the answer

I recently upgraded my iMac hard drive. I decided to do a fresh install of MacOS as well as Creative Cloud and all the apps I use (InDesign, Illustrator, Photoshop, XD, etc). All of my keyboard shortcuts and workspaces are no longer available. I was wondering if there's a way to retrieve the preferences files from my previous apps. The Mac technician backedup my old hard drive on an external drive, so maybe the preferences files are in there somewhere? It would be nice if these files were stored in the Adobe Creative Cloud account so you could access them and load them anytime.  Thanks for any suggestions. 

Over the past year, I've gotten alerts from Creative Cloud that I have new updates. For example, this morning, I was alerted that an updated to Photoshop was available. It told me I could updated to 23.3.1. I've already got 23.3.1... I confirmed it.  Is this a bug or something whacked on my system? This has happened to me many times with other versions. I don't know if something is getting removed from the system which is used as as indicator for which version is installed. Is the CC app looking at log files to confirm what is installed? Because I do clear out things with CCleaner every once in a while, and log files are likely candidates for removals.

I was just in a chat with a very helpful tech and he said that I needed to come back when I had time to "clean install" my CC app.  Bear in mind that right now the computer should have zero Adobe products on it--I uninstalled everything.  It freezes when I launch the installer. What does it mean to "clean instal"?  It looks like Adobe Cleaner is for Apps you have.  I have a problem installing. Thanks. Kenneth

Hi, a few months ago I was using my computer and I watched that Photoshop had and update so I click there and the app send me the "NOT COMPATIBLE" message. Then every Adobe app started ask for update to be use. It says: "UPDATE REQUIRED. you must update your systemto install Photoshop Express. Please check the following: -Windows 10 - build 10.0.14393". I don't understand what does it means. Can anyone help me, please?I'm a student and I can't effort to pay for the new Microsoft update right now and I really need the apps for my homeworks.It happens with almost all the apps. 

Hello, I am not able to pass through this screen in Adobe Creative Cloud, after its update.Post this Message, i got the following errorI tried everything as being meniotned or guided, but none of them is working yet.I tried to Repair, still same issue, Tried uninstalling and reinstalling, does not helpUsed Creative Clound Cleaner Tool and uninstall from there, still does not workNot able to connect my CC library to CC apps, i need to open XD project but can't go there.First it pops up this error, And as for the XD it keeps loading endlessly.Please help me

Hi,I am facing a strange problem with Adobe Creative Cloud desktop app. I have Adobe Photoshop, Adobe Illustrator and Adobe Premiere Pro installed on my computer. However, Adobe Creative Cloud apps tells that these three apps are not installed yet, and they display under the "Available in your plan" section, not under the "Installed" section. This started happening just today. Earlier, the Adobe CC app was working fine.When I search for any of the three Adobe apps and open it, then it opens just fine, which means that the app is installed and working. But it does not display in the Adobe Creative Cloud "Installed" apps section.I have 11 Adobe apps installed in total. Out of them, 8 apps shows fine under the "Installed" section. But the three apps that I mentioned above, they are not showing under the "Installed" section.Can you please help me fix this issue?Thanks a lot.

Ik betaal voor een Adobe pakket echterr heb ik niets werkend op mijn PC

So why isn't PS updating? I mean this is ridiculous, the update from creative cloud won't update PS, error code 306, download new CC installer, which also shows the same issue, error code 306 and PS won't update at all. All I get is upgrade for this or that, and NO support at all to reference how to fix this stupid error. Outrageous that Adobe takes the subscription dollars so effectively, but won't sort out their services to customers as easily. What a rip off.

New M1 Macbook Air.  Safari will not let me connect to site to buy and dowmload Adobe Acrobat. ( Also Safari and Google will not let me go to URL to download Duckduckgo Beta for Mac).  I can browse other websites. Any ideas?  Thanks.

Replaced windows 7 with Windows 10, and tne shop put it all on a Hynix 1TB SSD. Left my Samsung850 pro 128GB ssd and Samsung 850 EVO 259 GB inside the case, but unplugged. Not sure how to set them up before re-installing photoshop/lightroom program, but sure I could put them to good use. Thanks for any advice.