Download & Install

Hi, I have photoshop, but I cannot use the serial number, as it is on 2 accounts already. One of these accounts is a computer that is in use (laptop), and the other is a computer that is non-functional, so I cannot deactivate it on that computer. I'd like to use it on my new desktop, but I cannot while it registers as 2 computers.

I just got a new laptop (Mac Air Monterey 12.1) and am trying to download Creative Cloud. I have the DMG installed, and when I try double clicking the Creative Cloud Installer icon, nothing happens. Does anyone have any ideas as to why this is happening?

Bonjour, je n'arrive pas à installer créative cloud sur mon mac.L'erreur 42 apparaît et impossible de la résoudre. Que faire ? Merci d'avance pour vos réponses.

Hello! Looking for some help on installing CC on my Mac M1 Pro... long story short, the installer won't open. When I transferred my information using the MacOS transfer tool, it allowed me to transfer my CC stuff... which is all great until Acrobat wouldn't work. I then, used the uninstaller tool, I think it worked, and I am trying to redownload it. The installer won't open, and even if I "show content" on it, and use the script, it will still not show up Thanks for all your help in advance!

Hello everyone, I'm trying to re-download my adobe products on my new laptop but the download of the creative cloud app stops at 60.5% and never goes on. I deleted my creative cloud app because when I tried to open it, it connected and disconnected to the internet, even if my internet connection was working perfectly. How can I resolve this? 

I can't use my card, which I can use anywhere in the world, because it gives a verification error when making a payment here. I can't even contact the representative. yes really nice service and good customer satisfaction.

Hi I need to re-activate my CS3 software, but have discovered this is no longer possible online or over the phone.I have discovered how to download the replacement installer and get a new serial number.The problem is it does not download. I have installed the Akamai software and it pops up for a split second to download, then just this screen:Why should we need to reactivate the software when you know we own it and it has been working fine.I do not need to update to the newest version, as this is more than sufficient for my needs.I hope someone can help.

I signed into Adobe CC this morning and downloaded the desktop app. When I tried to install InDesign it is telling me that it is not compatible; that it will not support below Win 10 1803. I have Win 10 1909. Any suggestions on what could be going wrong?

Hi, During the last years, numerous reports have been uploaded about the way Adobe software is installed, is updated and behaves. Not only Adobe don't seem to even take these reports into accoubnt but obviously things are significantly getting worse. A short summary : The various versions of Adobe CC Desktop have always been causing trouble on many systems. Failing updates or installations, impossibility to uninstall and reinstall without uninstalling other Adobe apps, unexplained crashes, etc. Now, not only updates made from CC Desktop are incredibly slow but paradoxically, they are consuming all the available network bandwidth. When updating software, you can't have any other network activity on your system when updating.During the installation of apps like Photoshop or Bridge, a bunch of files are copied and spread over the whole system, you don't even know where and why. So, even a clean manual uninstallation is rarely possible. You have installed once a single Adobe app

When i check my plan on my account, i have illustrator, after effects, premier, etc... all included. but on the creative cloud app it says "try" and that i have to buy them after several days... i have a teams license... is this not included???

hi,i did mistake and gave the wrong e-mail. I want to uninstal Adobe programs, but cant because first i have to verify my e-mail witch dont exist. How can i uninstal Adobe Creative Cloud from my PC ? !

Is Rush included in a Photography account? My Cloud window say it is available voor me, like Lightroom, Bridge, XD, etc... but seems only 3 exports are included. Who can clear this out? ThanksStefan

I'll repeat my question from above, since this doesn't seem to be going anywhere.  How do I install my Photoshop 5.0 on my new computer with Windows 10 or do I have to upgrade to a newer version?

I have the two versions installed on my Macbook M1, wich one is the best for me ? Do I have to keep the two versions ? Is there a risk to erase one of them ? Thanks Gilles

Hallo,Indesign CS6 läuft auf meinem Windows-7-Rechner (x64). Es funktioniert alles, bis auf das Deaktivieren.Im Menü "Hilfe" gibt es den Eintrag "Deaktivieren...""Stellen Sie eine Verbindung mit dem Internet her und versuchen Sie es erneut."Das kommt jedes Mal, wenn ich auf weiter klicke. Ich habe eine Verbindung mit dem Internet. Ich habe die Adobe-Hilfe auf einer der Adobe-Seiten durchlaufen, wo man auf eine Schaltfläche klickt und ein Pong zurückbekommt. Funktioniert auch. Die Firewall habe ich de-aktiviert. Hilft nichts. ping activate.adobe.combringt timeout. Das löst auf eine seltsame Seite auf:ethos03-prod-va6-k8s-pub2-0-6a902acc902d157e.elb.us-east-1.amazonaws.comIch möchte meinen Rechner mit Windows-10 neu aufsetzen und meine Lizenzen nicht verlieren. Habe noch Adobe Photoshop Elements 14. Dort habe ich das gleiche Problem. Wie kann das sein, dass das Internet prächtig funktioniert, aber das Deaktivieren der Lizenz nicht?Weiß jemand Rat?Danke. 

7:57 AMHello,Please send specifics of how to manually uninstall CS6 (Indesign, Illustrator, Photoshop, Dreamweaver, Bridge, Acrobat) after my upgrade to Mac OS-Catalina and Adobe CC. Uninstallers do no function with OS-Catalina. Dragging to the trash looks not recommended.Thanks!

Je travaille avec la CS6, la seule qui fonctionne lorsqu'on ne dispose pas d'un accès au Cloud. J'ai voulu la réinstaller sur mon nouvel ordinateur sous Windows 10, mais le fichier d'installation me dit que ma clé d'activation a expiré. Quelle est la solution pour pouvoir continuer d'utiliser la CS6?

월별 플랜 체크카드로 구매해서 18000원 결제되었고 실제로 빠져나간 금액도 나왔는데플랜이 그대로입니다. 주문내역 조차도 안나오고...이거 어떻게 해결해야하나요? 답답합니다... 첨부파일에 금액이랑다 넣었어여..

This is a sample of my computer standby state (no adobe software running)Version of Creative Cloud 4.1.1.202

I have Adobe software on both my desktop and my portable.  To update Photoshop or Bridge can take upto 24 hours on my desktop and often falls out after 12 or so hours and I have to start again.  For my mobile, I go to a friend with fibre and download in a mattar of minutes.  Is there any way to download the update onto my mobile and then transfer it to my desktop and apply it there.  This is what I do with several other major programs.  I should be very greatful for any advice.  Many thanks.

I am using CS 5.5.I installed a new computer, downloaded it from the website, and installed it.Activation warning has been posted since yesterday.I chose "retry activation.i have ready disabled one of my other computers."After that, press continue.Then you will see a notice saying, please connect to the Internet, then press continue!! But I'm already connected to the Internet!!The counselor told me to do it with a mobile hotspot, so even if I try it with a mobile hotspot, the same guide appears.And other computers are not using the cs5.5 program.!!!However, website(https://account.adobe.com/activated-devices) will inform you that there is no activated pc.I consulted with the counselor twice and asked him to contact me.Please take measures so that it can be used on my computer.ID : <email address removed>

 Why does the creative cloud app say that Premier Rush is part of my photography subscription?I installed it and spent time using it to only find out at export time that it is in fact a trial and that I would need to pay extra to continue to use it. Poor show Adobe, that is underhand. 

Hello! I just got my Surface Pro X in the mail, and I noticed that as of May Photoshop now runs natively on the Arm based system (What my surface pro X is). I installed lightroom and Photoshop, but then decided that I didn't want lightroom anymore so I deleted it. Before I did, I noticed that lightroom opened up and ran just fine. But when I downloaded Photoshop (after lightroom was uninstalled) it wouldn't open due to the immediate error message of "This application failed to start because openal32.dll was not found. Re-installing the application may fix this issue." I did try and re-install it, but it didn't seem to do anything. The same error message still pops up. I really will need to use photoshop, and I would love to see a solution for this. Thanks! 

Creative Cloud, as seen in the first attachment, said I had a heaping handful of updates available today. Knowing this was wrong, I reloaded it and as the second screenshot shows, only Photoshop was needing an update.   This happens about twice a month, this innacuurate update tally.   Why?

I need to Download Adobe InDesign 2019 14.0.3 on my iMac that I just purchased but can not find it anywhere available to do so, My Creative Cloud only shows 2 older versions, NOT the one I need. Can anyone help please.