Download & Install

Help please!I have been using CC for ages through my work account. No problems. However, since the update it wont download as everything is not compatible with my OS: OS X ElCaptain.It was working but now everything on the CC list says not compatible, the 3 dots at the side only says learn more - there is no option to download previous versions. I cannot update my OS, and am not prepared to buy a new MAC just to get CC working.  Can anyone help me please 😞K

Hej

Hi, I wish to use my Cretive cloud on both my IMac which is registered to myself and then on my wifes new IBook pro, is this possible to sign in to my Adobe CC on her Mac book also, thanks in advance.

Good afternoon. I bought Adobe Photoshop in 2008, installed and activated it. I am completely satisfied with it. Email address (activation) is long gone. The old ISP just stopped working. Now decided to move Photoshop to a new computer. I can't log into Adobe ID because I can't change my old email address to the new one. How can I deactivate Photoshop on the old computer and activate it on the new computer? Are there any options?

I had photoshop and Premiere elements 9 on a windows 7, worked great,now after adding to a new windows 10 machine, it excepts the licence key, but will not register or allow updates, after an hour or so now adobe says my licence key has expired, why? 

Hello all! I am at the current moment very frustrated. Back in 2017, I needed Adobe for a project so I subscribed for maybe 2 months in total, got the work done and had no need for Adobe at all afterwards so I cancelled and was told that my subscription would be terminated the upcoming month. With that being said, I had lots of peace of mind. Call me an idiot (mainly because I feel like one), but low and behold my subscription WASNT cancelled and I have been getting billed every month ... since 2017!! Being a college student scraping by with every penny I get, this is very frustrating to me, especially because I havent been using Adobe since i thought my subscription was cancelled, hell I dont even have any adobe products installed on any of my devices. Some how I havent really noticed the billings until recent, when I saw my last months bill get put through thinking "Hmmm I thought I cancelled that years ago", just to find invoices dating back ~4 years. Thats almost $500 wasted! I hav

Hello community, I installed CS6 Standard on a client and licensed it for this computer some time ago. However, now users who want to use CS6 products can only use the trial version of CS6. Every day it counts down. Back then, CS6 didn't have to be licensed with an Adobe ID, but it does today. However, I can no longer add the license in Adobe ID because the website says "License is already in use".I was already in contact with the Adobe support team and was advised that CS6 is no longer supported and that I should contact the community.

Over the last year, I have been unable to update my computer past 1803 which is now limiting me from using some of adobe's products (Illustrator). I am going to attempt a reset while keeping my files (including cc launcher and my older 2017 lineup of apps. Will I still be able to use the apps after the reset or is there a way to redownload older apps such as this?

I run MacBook pro High Sierra 10.13.6It says my Mac is not compatible if i want to download indesign. Why is this? Can't i download an old version?

I just migrated all my content to a new MacBook Pro.But my Adobe Creative Cloud settings didnt follow and in spite of a lot of filling-in of digital forms and passwords, doesnt load. I have had the suite for many years and paid the latest montyhly invoice for it on 24 January

I use a Macbook Pro, High Sierra/10.13.6. I keep it this way because I choose to keep my standalone version, hence cannot upgrade my Mac. I have had no compatability issues for many, many years (and still don't, I hope). However, within the last month, when I open Photoshop, I get a boxed message that states, "Adobe APplication Manager, required to verify your license, is missing or damaged. Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager". However, the box also contains an "OK" box, which when I click on that, allows me to proceed with using PS. Clicking ok DOES work!! But trying to download "a new version... of AAM" does NOT work. Why has this suddenly started happening??  I also have LR5 standalone and Bridge CS6. Each of these work fine and open up withOUT any warning message, so what gives? Do I need to keep AAM at all? If I delete it, will this warning message go away? Bottom line, everything has been working just

How do I migrate over to a new laptop my version of Phtoshop CS6? When I tried it did not recognize my serial #. 

I just purchased the new 16" MacBook Pro.  I am trying to install the Creative Cloud and I get this message: "Creative Cloud Installer can't be opened because Apple Cannot check for malicious software." I am a graphic designer, and I need to access the Adobe Creative Suite as soon as possible to continue work.  I cannot access the Creative Suite.  Please help.  Thanks! Andrea

Yes I have downloaded the photoshop elements for $79 through thinkedu website but It gives me an error. What should I do now?

I have run adobe cleaner, restarted, and reinstalled four times with an identical result each time. I need a real solution. Each time I install Creative Cloud it gives this looping 'repair' error. I am running Windows 11 and installed Creative Cloud last week with no issues, installed Premiere Pro with no issues. Yesterday I tried to run Premiere Pro and had errors relating to Microsoft Visual C++ (I have never experienced that before) but was able to fix that quickly by re-installing the runtime files for C++. This appears to be unrelated but I will include that information for what it is worth. I have attached an installation log file. Thanks.

Bonjour, je n'arrive pas à télécharger l'appli Creative Cloud. J'ai du la supprimé à cause de problèmes liés aux mises à jour et depuis je n'arrives pas à la télécharger. L’installation se bloque à partir d'un pourcentage. Que faire ??

Hello, I cannot login to Creative Cloud on MacOS Monterey. I tried everything, even cloud cleaner. When I tried to install Crative Cloud app again, there is a round turning but nothing is going on. Pls help!

Trying to update Creative Cloud for the past three days. Keep getting the same message: 'Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes'.Tried a range of things:-tried different internet in different location-internet settings have't changed and i'm not using any virus protectors, but firewall is off-creative cloud cleaner to fix host files-uninstalled CC and reinstalled-uninstalled Premiere P and reinstalled-checked that I can reach adobe servers -installing a trial of Premiere from adobe websiteAnyone any tips - i've written to Adobe chat but will try anything in the meantime. Thanks!

Hallo,ich habe die CS6 Master Collection auf meinem iMay mit dem Betriebssystem Yosemite installiert und kann die Programme nicht öffnen. Zuerst kommt die Meldung "Seriennummer überprüfen". Die stimmt ja. Dann habe ich auf den Link "Probleme mit der Internetverbindung?" gedrückt. Dann kommt die Meldung "keine Interneterbindung", obwohl sie da ist. Es ist kein Lizenzproblem, ich habe noch genügend Lizenzen darauf. das hat mir auch der Adobe-Support bestätigt. Leider supporten sie solch ältere Programmversionen nicht mehr.  Habe dann noch verschiedenes "durchgeklickt" (s. Fotos), aber bin nicht weitergekommen.Vielleicht kenn jemand das Problem und kann mir helfen. Ich wäre sehr happy darüber. Vielen Dank.

Wanted to find out why the Adobe Creative Cloud running slow, then will pop up message stating "program install is taking a bit longer than usual, we are resoving this issue" will continue very slow to finish the install.

Hi guysSo, today I have run out of space of my 100GB in the CC file storage. I therefore made a huge clean, deleting tons of macro and micro files. Awesome. Nonetheless, after you delete all these files, in order to "really" free your space you need to permanently delete them.Awesome again. I go to the "deleted folder" but it seems I can't "select all" files.I even read the Adobe Help page, and they just write to select the files you want to permanently delete. Now, I have about 8000 files to select...Any solution?Many thanks

Bonjour , j'ai acheter la version 6 de lightroom version "à vie", j'ai recement remis a jour mon ordi et me voila dans l'incapacité de retelechercher ma version. Quand je clique sur "telecharger" j'ai le message suivant , version plus disponible !!!!Comment faire pour recuperer cette version ? Merci à vous Gérald   [Moderator]  [screenshot with personal information removed per policy -   https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467  [This is a public forum, not Adobe support, please do not post personal information] 

I am trying to uninstall Photoshop, as I can't open the app and the icon just keeps bouncing (I'm on MacOS). However, as I try to uninstall the app from Creative Cloud, it keeps telling me I need to quit Adobe CR Daemon first- but I've already force quit Daemon multiple times from Activity Monitor. Help, please.   [Mod: Title changed]

My AdobeID   for licensing is not been recognised

hi everybody, i really need your help. i created a website using portfolio in november, today, while checking it, i realized it disappeared, it was online and now there's nothing.https://barbarageraci.myportfolio.comthis is the linki tried to cantact the help center but they are not giving me the right help, the phone guy disconnected my calls all the times, the online help seems to use pre-answers that didn't help medid you have the same problem? ideas?thanks a lotbarbara